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Comfort Suites Johnson City near University

2.5 star property

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Photo gallery for Comfort Suites Johnson City near University

Suite, 2 Queen Beds, Non Smoking
Suite, 1 King Bed, Accessible, Non Smoking
Front of property
Exterior
Gift shop

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Gym
  • Breakfast included
  • Laundry
  • Housekeeping

Explore the area

View in a map
3118 Browns Mill Rd, Johnson City, TN, 37604
  • Place, Johnson City Mall
    ‪3 min drive‬
  • Place, Freedom Hall Civic Center
    ‪6 min drive‬
  • Place, East Tennessee State University
    ‪8 min drive‬
  • Airport, Tri-Cities, TN (TRI-Tri-Cities Regional)
    ‪16 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(73 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking

7.6 out of 10
Good
(35 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Suite, 1 King Bed, Accessible, Non Smoking

Suite, 1 King Bed, Accessible, Non Smoking

7.0 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

Suite, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Comfort Suites Johnson City near University

Hotel in Johnson City with free breakfast and a fitness center
This smoke-free hotel features a fitness center, a seasonal outdoor pool, and a business center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, dry cleaning, and a 24-hour front desk.
Comfort Suites Johnson City near University offers 80 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. These individually decorated and furnished accommodations have separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers with deep soaking bathtubs and hydromassage showerheads, and hair dryers.

This Johnson City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Our customers tell us they can't get enough of the helpful staff at Comfort Suites Johnson City near University. During your stay, you'll be within walking distance of Wallabies. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include free lobby newspapers, a business center, and a meeting room
  • Onsite recreation includes a gym
  • Just a 2-minute drive from Wallabies and a few minutes from Johnson City Mall
  • Cats and dogs welcome for a fee (restrictions apply)
Comfort Suites Johnson City near University offers its guests a fitness center and a seasonal outdoor pool. Public spaces have free WiFi. Business amenities include a business center and a meeting room. Free breakfast is available daily. The business-friendly Comfort Suites Johnson City near University also features complimentary newspapers in the lobby, dry cleaning/laundry services, and RV/bus/truck parking. Self parking is free.

This Johnson City hotel is smoke free.

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Gym
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 66 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Comfort Suites Hotel Johnson City
Comfort Suites Johnson City
Comfort Suites Johnson City Hotel
Comfort Suites Johnson City
Comfort Suites Johnson City near University Hotel
Comfort Suites Johnson City near University Johnson City
Comfort Suites Johnson City near University Hotel Johnson City

Comfort Suites Johnson City near University Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 414 out of 1002 reviews
Rating 8 - Good. 273 out of 1002 reviews
Rating 6 - Okay. 162 out of 1002 reviews
Rating 4 - Poor. 86 out of 1002 reviews
Rating 2 - Terrible. 67 out of 1002 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

So dirty

The floor was so filthy, and there was hair in the shower, as well as mold on the walls. Barely any shampoo and conditioner in the bathroom. The pool’s railings were about to fall. The halls looked like they haven’t been vacuumed in months. So gross. You can tell they are cutting corners with not having a professional cleaning crew come in to clean.
Stayed 1 night in Aug 2025

10/10 Excellent

Qusai

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Aug 2025

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location of our room was not good. It was near a door that went outside and another door to the stairs. There was noisy doors clicking until about 11 PM and then started again at 6 AM. There was also about 20 dump trucks parked less than 100 feet from our room. We could hear them all leave around 6 AM.
Stayed 2 nights in Aug 2025

6/10 Okay

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
The keycards did not work. Had to be replaced several times. Only 1 packet of soap for 4 people for showering and hand washing. Towels felt damp and not very absorbent. Not enough staff to keep up with breakfast demands. Staff was very polite and responsive.
Stayed 1 night in Aug 2025

2/10 Terrible

Shawn

Stayed 1 night in Aug 2025

6/10 Okay

Karen

Business traveller, Travelled with pets
Liked: Staff & service
Drain in tub extremely slow emptying…. Toilet didn’t flush properly. Carpet in hallway hadn’t been vacuumed in I don’t know how long…. But there was remodeling going on, so maybe that’s why. Vicky at night desk was very nice and helpful….give 5 stars!
Stayed 2 nights in Jul 2025

10/10 Excellent

Benson

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay.
Stayed 1 night in Jul 2025

10/10 Excellent

carol, satsuma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

6/10 Okay

Chandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

4/10 Poor

Tyler

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed and will not stay again

We were not happy with this hotel. We were put on a floor where they were doing construction and my family was woke up by the hammering on the wall next to ours. There was also furniture lined all in the hallway and it made it difficult to get to out room. Our toilet overflowed while we were there all over the floor. The floor in our room had sun flower seeds all over it which was proof it was not cleaned thoroughly. Would never stay here again.
Stayed 2 nights in Jul 2025

6/10 Okay

Tamara

Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Room service did not make beds
Stayed 5 nights in Jul 2025

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again
Stayed 2 nights in Jul 2025

2/10 Terrible

John

Travelled with family
Staff. I will call corporate when I get back home on Thursday. What happened to us was unacceptable and the staff would not address and refused to give me the manager’s name and when I asked for the manager’s business card, he said the manager did not have cards. What kind of operation is that?
Stayed 1 night in Jul 2025

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay there again.
Stayed 2 nights in Jul 2025

2/10 Terrible

Sandy

Travelled with family

TERRIBLE

Will NEVER stay there again. Dirty. Outdated. Not well maintained. Unprofessional staff. Not nice all. Windows cheap and old. Back door didn’t work. Some rooms under construction. Loud Crap all through the hallway. ( they should have closed the floor they were working on). Nails where I took my dog out Parking lot dirty. Light bulb in shower not work. Breakfast guy touched all food with no gloves. Mildew on shampoo and conditioner bottle.
Right outside our door
Trying to get to ice machine
Crap everywhere
Mildew in shampoo and conditioner bottles
Stayed 4 nights in Jul 2025

2/10 Terrible

Melissa

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the room on Expedia. I checked in and the bed was literally on the floor. I have a bad back my husband has a torn Achilles we couldn’t get in the bed. I turned the keys back in and left. I know they re rented the room yet wouldn’t refund me. I will definitely call corporate on this hotel.
Stayed 1 night in Jul 2025

6/10 Okay

Craig

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

William

Travelled with partner
Parking was convenient.
Stayed 1 night in Jul 2025

8/10 Good

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Limited breakfast options at 9:30.Friendly & helpful front desk staff, evening and morning.
Stayed 1 night in Jul 2025

4/10 Poor

Roberto

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The rooms had a musty smell. Shower wall looked dirty and old.
Stayed 2 nights in Jul 2025

10/10 Excellent

Barbara

Stayed 2 nights in Jul 2025

6/10 Okay

Dawn

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness

No

We chose this place for location. It’s not terrible but it’s not what it used to be. Main complaint is cleanliness, there was trash including a soda bottle full of what looked to be urine, behind the curtain. Luckily for everyone I found it before my toddler did. Next breakfast, was ok but you have to ask them to bring items out, like yogurt, then they put 3 at a time out for a whole Room of people just fill the fridge. And last staffing is minimal, having to wait 10 mins for assistance with your door lock not working. Just not very satisfied this time, and this is my 3rd summer visiting this hotel.
Stayed 2 nights in Jul 2025

8/10 Good

Paula

Travelled with partner
Liked: Cleanliness, staff & service
Spacious room Breakfast
Stayed 1 night in Jul 2025

6/10 Okay

douglas, chesapeake

Travelled with family, Travelled with group
I reserved 3 rooms for a night. One of the rooms still had food in the fridge and cabinet. The parking lot was full of dump trucks so I guessing a lot of contractors are staying there. East access to I-26 and I -81
Stayed 1 night in Jun 2025