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Hako Hotel Mount Austin

3.0 star property

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Photo gallery for Hako Hotel Mount Austin

Reception
Interior
Front of property – evening/night
Interior
Interior

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
17-02, 17-03, 17-04, JALAN AUSTIN HEIGHT 8/3, Johor Bahru, Johor, 81100
  • Austin Heights Water & Adventure Park
    ‪1 min walk‬
  • Hospital Sultan Ismail
    ‪3 min drive‬
  • AEON Tebrau City
    ‪3 min drive‬
  • Johor Bahru (JHB-Senai Intl.)
    ‪24 min drive‬

Room options

View all photos for Solo Room, No Windows

Solo Room, No Windows

Solo Room, No Windows

  • Sleeps 1
  • 1 Twin Bed

View all photos for Dual Twin, No Windows

Dual Twin, No Windows

Dual Twin, No Windows

  • Sleeps 2
  • 2 Twin Beds

View all photos for Dual Twin, With Window

Dual Twin, With Window

Dual Twin, With Window

  • Sleeps 2
  • 2 Twin Beds

View all photos for Dual King, No Windows

Dual King, No Windows

Dual King, No Windows

  • Sleeps 2
  • 1 King Bed

View all photos for Mini Suite

Mini Suite

Mini Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Family

Executive Family

Executive Family

  • Sleeps 2
  • 1 King Bed

View all photos for Executive King

Executive King

Executive King

  • Sleeps 2
  • 1 King Bed

View all photos for Dual King, With Window

Dual King, With Window

Dual King, With Window

  • Sleeps 2
  • 1 King Bed

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About this property

Hako Hotel Mount Austin

Hotel in Johor Bahru with a 24-hour front desk
Along with a snack bar/deli, this smoke-free hotel has a 24-hour front desk and free WiFi in public areas.
Hako Hotel Mount Austin offers 45 air-conditioned accommodations with complimentary bottled water and hair dryers. Smart televisions are featured in guestrooms.

Bathrooms include showers and complimentary toiletries. This Johor Bahru hotel provides complimentary wireless Internet access.

During your stay at Hako Hotel Mount Austin, you're just a quick walk from Austin Heights Water & Adventure Park. You'll find features like free WiFi in public areas and a snack bar/deli.
  • Free WiFi
  • Amenities include an elevator
  • Just a 4-minute drive from AEON Tebrau City and 11 minutes from KSL City Mall
There's a snack bar/deli on site. Public spaces have free WiFi.

This 3-star Johor Bahru hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • Smart TV

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hako Hotel Mount Austin

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MYR 50 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hako Hotel Mount Austin Hotel
Hako Hotel Mount Austin Johor Bahru
Hako Hotel Mount Austin Hotel Johor Bahru

Hako Hotel Mount Austin Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 13 out of 42 reviews
Rating 8 - Good. 18 out of 42 reviews
Rating 6 - Okay. 7 out of 42 reviews
Rating 4 - Poor. 1 out of 42 reviews
Rating 2 - Terrible. 3 out of 42 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Eames

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First time staying here

Clean modern room at a good price. Nice soft comfortable bed, and clean. Only cons was I could hear running footsteps above my room in the morning.
Stayed 1 night in Mar 2025

8/10 Good

Joycie

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel with KTV entertainment
Stayed 1 night in Feb 2025

6/10 Okay

Boon Yen

Travelled with group
Liked: Staff & service
Disliked: Amenities
Average hotel with basic amenities and in fair condition. Only provide with 2 bottles of mineral water, 2 towels and shower amenities and toothbrush. Any additional towel comes at RM10 and a bottle of water cost RM2. Staff is polite but is firm on the cost of additional amenities. There is a KTV downstairs and the rooms are not very soundproof. However, hotel do provide ear plugs. Room is of decent size but bathroom is poorly maintained. The bathroom floor is slimy and the design of the shower head will cause the toilet bowl and toilet paper to get wet after each shower. Overall, a very basic hotel with minimum required conditions. However, location is great with lots of dining options, massage services and entertainment options.
Stayed 1 night in Aug 2024

8/10 Good

Matthias

Travelled with partner
Second time staying with them but a different room. Aircon is good
Stayed 1 night in Jul 2024

2/10 Terrible

Low

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible experience

The toilet is leaking water to bedroom , I pay extra for a room with a window but the view is like facing some roof of opp n so close to the Nx building . The music from below is so loud .. till very late nite . Terrible experience
Stayed 1 night in May 2024

6/10 Okay

Matthias

Travelled with partner
Disliked: Property conditions & facilities
The property is good and reasonable but they need to do proper maintenance with their drainage. Shower water flowed slowly and occasionally backflow, as a result, the water flow to the living room. Not exactly what I was expecting from such a nice looking hotel.
Stayed 1 night in May 2024

6/10 Okay

SEH LENG HUANG SILONG

Travelled with family
Disliked: Staff & service
Single staff working at the front desk. Unable to leave your your luggage if you arrive at the Hotel before 2pm. Only can check in after 2pm, not 130pm or 150pm. Noisy environment, if you are a light sleeper... Lift access to room at any level can be access by anyone without the need for Hotel card access.
Stayed 1 night in May 2024

6/10 Okay

THIAM HOCK

Liked: Property conditions & facilities
Noisy
Stayed 1 night in Apr 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
There are ants crawling on the table. First encounter with ants in hotel room
Stayed 1 night in Jan 2024

2/10 Terrible

Estee

Stayed 1 night in Dec 2023

10/10 Excellent

JiaJun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

lee

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Johannes, London

Liked: Cleanliness
This is a simple hotel in right in Mt Austin. The hotel itself is fairly simple but good value for money. Hotel staff seemed quite absent but for this price I think you can't expect much more.
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service

Unlikely to return again, room in poor condition

Service was subpar - arrived at 1.45pm and requested for check in, receptionist didn't even bother to look for our reservation and straight out told us check in time only 2pm onwards, and when we returned at 2.10pm, the same receptionist then told us she'll look at our reservation first, but cannot guarantee a room as the rooms on third floor are not ready yet. When we finally checked in to our room, the room was dusty, toilet floor was partially wet and lack basic amenities such as fridge, safe, and even hand towels.
Stayed 1 night in Dec 2022

8/10 Good

Jeffrey Bok

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was a comfortable stay.
Stayed 1 night in Jun 2020

8/10 Good

Kin, K.L

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is convenient. Staff friendly and hotel is cleanliness is good
Stayed 3 nights in Jul 2020

8/10 Good

James, Fantastic

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s new hotel, nice design and clean, will stay again
Stayed 1 night in Jul 2020

8/10 Good

Siew Hoon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfy Stay

Comfy mattress, pillow n comforter. Room was cleaned and well maintained. Highly recommended.
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mako hotel

The experience was amazing, brand new hotel in a good location
Stayed 1 night in Feb 2020

10/10 Excellent

Khor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel design is great and very comfortable but the club at the back is noisy
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort

Will be back

Housekeeping did not came in after our 1st night. Location was good but difficult to find parking lot.
Stayed 2 nights in Jan 2020

8/10 Good

guangze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Cass, Singapore

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Good location and staff is friendly. They have a 24 hours counter refreshment bar at lobby with coffee tea and biscuits. Toilet can be improved but overall still good. They offered to keep your bags for late checkout
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Convenient location with many food options. KTV can be a little noisy but overall a decent 1 night stay.
Stayed 1 night in Dec 2019