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Swan Garden Hotel

3.0 star property

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Photo gallery for Swan Garden Hotel

A restaurant with outdoor seating, ceiling fans, and a view of the street.
A hotel room with a bed, a desk, a chair, a television, a nightstand, and a coffee machine.
A modern dining area with wooden tables and chairs, a buffet setup, and green bookshelves filled with books.
Reception
A modern interior with a central skylight, white walls, and green plants.

Reviews

7.0 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
26 & 28, Jalan Suria 7, Bandar Seri Alam, Masai, Johor, 81750
  • Place, AEON Tebrau City
    ‪12 min drive‬
  • Place, KSL City Mall
    ‪18 min drive‬
  • Place, Johor Bahru City Square
    ‪19 min drive‬
  • Airport, Johor Bahru (JHB-Senai Intl.)
    ‪39 min drive‬

Room options

View all photos for Twin Room, 2 Single Beds

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Twin Room, 2 Single Beds

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room, 1 Double Bed

A neatly made bed with a white and brown bedspread, two bedside lamps, a small vase with flowers, and a black nightstand with a drawer.

Double Room, 1 Double Bed

  • Park view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Triple Room, 3 Bedrooms

A hotel room with a bed, a desk, a chair, an air conditioning unit, and a window with curtains.

Family Triple Room, 3 Bedrooms

  • City view
  • 54 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Single Bed
  • Free Wi-Fi

View all photos for Premium Quadruple Room, 2 Double Beds

A hotel room with two beds, a small table with a vase, a TV, and a desk with lamps.

Premium Quadruple Room, 2 Double Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Premier Double Room

A hotel room with a bed, a desk, a chair, a television, a nightstand, and a coffee machine.

Premier Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room, 1 Double Bed

A hotel room with a bed, a desk with a chair, a small trash bin, a water dispenser, and a painting on the wall.

Double Room, 1 Double Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Single Room, Non Smoking

A single bed with a headboard, a bedside table with a lamp, and an air conditioning unit mounted on the wall.

Superior Single Room, Non Smoking

  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Triple Room, City View

Two beds with white and red bedding, a nightstand with a lamp, and a mirror in a hotel room.

Deluxe Triple Room, City View

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Premium Triple Room, City View

A hotel room with two beds, a desk, a chair, a television, and a coffee maker.

Premium Triple Room, City View

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Honeymoon Suite, City View

A hotel room with a bed, a chair, a desk, and a mirror.

Honeymoon Suite, City View

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Swan Garden Hotel

A restaurant, a rooftop terrace, and laundry facilities are available at this hotel. WiFi in public areas is free. Additionally, a 24-hour front desk, a garden, and a reception hall are onsite. Change of towels is available on request.
Swan Garden Hotel offers 85 accommodations with bathrobes and blackout drapes/curtains. 32-inch flat-screen televisions come with satellite channels. This Masai hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
During your stay at Swan Garden Hotel, you're just a quick walk from Regency Specialist Hospital. You'll find features like free WiFi in public areas, plus a restaurant and a rooftop terrace.
  • Free WiFi (speed: 50+ Mbps)
  • Enjoy a bite to eat at the restaurant
  • Amenities include laundry facilities, a rooftop deck, and a vending machine
  • Just a 2-minute drive from Regency Specialist Hospital and 7 minutes from University of Kuala Lumpur - Malaysian Institute of Industrial Technology
There's a restaurant on site. WiFi is free in public spaces. A rooftop terrace, a vending machine, and a garden are also featured at Swan Garden Hotel.
Swan Garden Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A restaurant

Things to do

  • Billiards/pool table

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • No lift

More

  • 3 floors
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

More

  • Air conditioning (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Swan Garden Hotel Masai
Swan Garden Hotel
Swan Garden Masai
Swan Garden
Swan Garden Hotel Hotel
Swan Garden Hotel Masai
Swan Garden Hotel Hotel Masai

Swan Garden Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 30 reviews
Rating 8 - Good. 14 out of 30 reviews
Rating 6 - Okay. 6 out of 30 reviews
Rating 4 - Poor. 3 out of 30 reviews
Rating 2 - Terrible. 3 out of 30 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Rizal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall is good
Stayed 1 night in Oct 2022
Verified review

2/10 Terrible

Neha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to change room 3 times because the windows couldn't be closed so mosquitoes were coming into the room. Each room had some issue either with windows or aircon. The room I ended up in was dirty, there was something spilled on the floor and table, and the shower was constantly dripping. The condition of the hotel was very poor.
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Fatin

Liked: Cleanliness, staff & service, amenities
Bilik memuaskan Dan staff yg sopan
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there are restaurants, pharmacy nearby the hotel - very convenient
Stayed 1 night in Feb 2021
Verified review

4/10 Poor

Verified traveller

booked the toilet is too dirty and not well maintained.
Stayed 2 nights in Aug 2020
Verified review

4/10 Poor

Verified traveller

The restaurant staff not aware of my break fast booking [Vegetarian]. and when i request she was not friendly way taking my message.
Stayed 1 night in Jun 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The aircon was a bit noisy. Bathroom not as clean as possible.
Stayed 4 nights in Apr 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location, facilities, comfort, the staff, a very peaceful and safe area.
Stayed 3 nights in Mar 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much to complain about the facilities but during weekend the Uptown nearby can be quite busy and noisy.
Stayed 2 nights in Feb 2019
Verified review

8/10 Good

Adrena

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
More specific about the toilet attachment.
Stayed 3 nights in Jan 2019
Verified review

8/10 Good

Zameer

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel with many eateries in the surrounding. The location is convenient.
Stayed 3 nights in Oct 2018
Verified review

8/10 Good

SamaulAK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just right for short stay

Very convenience with surrounding walking distance facilities
Stayed 1 night in Mar 2018
Verified review

6/10 Okay

Zabidah

Liked: Staff & service
Near to Uptown so convenient to get variety of food easily
Verified review

2/10 Terrible

Lovely

Disliked: Property conditions & facilities, room comfort

Extremely Disappointing

On the day of check-in, approximately 1 to 2pm, hotel staff emailed me saying, cannot access expedia website, therefore my booking is cancelled. When I called to check, she recommended a higher pricing garden room and I have to pay more for it, which I find totally unreasonable and ridiculous. I was also on my way there at the moment. I have to stop and call expedia and was assisted by Prakash from customer service. He was a pleasant officer and was helpful, but the info given by him was incorrect. I booked a family suite and also confirmed with him, if it comes with 2 bedrooms and he said yes absolutely thrice. I have the call recording as well. Upon reaching the hotel, I was given a pathetic single room, which has a queen bed and 2 single beds on the floor. I felt very uncomfortable and 1st time experiencing all this last min negatives issues. When I check with the recep, she said she has no others rooms. Breakfast time, when we enter, no staff to greet, instead were chit chatting away within them. Closed restaurant has mosquitoes on food. We felt uncomfortable as we friends 2 males & 2 females has no privacy and the price paid 189RM per night is NOT WORTH IT AT ALL! On the first day night, the male recep refuse to call taxi for us saying the service is unavailable and was busy shaking legs and texting in his mobile while we stand there looking at him. It was very irritating. The service level is very bad. WE ARE UNHAPPY CUSTOMERS! I would never recommend this hotel to any
Verified review

6/10 Okay

Mun Seong

Disliked: Cleanliness, staff & service, property conditions & facilities

Acceptable hotel to stay

One of the better available hotel in the vicinity. Reasonable rates. Surrounding is good & convenient. I had stayed in the hotel for 7 consecutive days. Need improvements in housekeeping.
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Convinience spot while in Masai.

It's sufficient enough for the price. Wi-fi a bit weak.
Verified review

10/10 Excellent

Muhammad Azman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two days business in johor

It very comfortable as shops are within the arms length of the hotel. The staff are friendly and helpful. Rooms are clean and comforting.
Verified review

8/10 Good

Bee Eng

Liked: Cleanliness, room comfort
Short stay.
Verified review

8/10 Good

Christian

Liked: Staff & service
Stayed 5 nights in Nov 2024
Verified review

6/10 Okay

Jamilah umar

Stayed 2 nights in Jan 2023
Verified review

8/10 Good

Nordin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021
Verified review

8/10 Good

Verified traveller

Stayed 1 night in Feb 2021
Verified review

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2021
Verified review

6/10 Okay

Verified traveller

Stayed 12 nights in Sep 2020
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019