10/10 Excellent
Kimberly H.
21 Oct 2024
Liked: Cleanliness
Beautiful and comfortable
Everything was clean and beautiful, although all linens had a strong perfume smell so we had to rewash before use. I was disappointed in the way Duke's treated outrigger customers. Their reasonably priced bar menu was changed to only include 8 tables in one small section where you cannot put your name on a list. You must stalk the customers and rush to their table when they stand up. It's horrible. The meal took an hour to arrive and the server said it's because that menu is only available such a small portion of customers, that it takes longer and it was only available because the resort requested that they offer burgers and reasonably priced items. So I guess they "checked a box". I would never eat there again due to this. That means, there's no other reasonable food on premises which makes this resort less desirable for future visits. Also, the listing for this unit specifically says "outdoor gear" under included amenities and that's simply not true. You can "rent" gear on premises for a hefty fee (vs renting from Auntie Snorkel in town on your way to the resort). I felt it was misleading and brought it to their attention but they didn't seem to get my point that the listing should be revised. The pools are really wonderful for kids, even a 4 year old. And adults of course! Clean and relaxing. Plenty of chairs to choose from. Beach is lovely (except if you enter on the right side of property - there's a homelesss person living in the palm trees).
Kimberly H.
Stayed 5 nights in Oct 2024