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Outrigger Kona Resort and Spa

4.5 star property

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Premium bedding, minibar, in-room safe, desk

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
  • Restaurant
  • Air-conditioning

Explore the area

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Ehukai Street, 78-128, Kailua-Kona, HI, 96740
  • Place, Haleo Luau
    ‪2 min walk‬
  • Place, Keauhou Bay Beach
    ‪7 min walk‬
  • Place, Keauhou Shopping Center
    ‪19 min walk‬
  • Airport, Kailua-Kona, HI (KOA-Kona Intl.)
    ‪32 min drive‬

Room options

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  • Sleeps 4

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  • Sleeps 4

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  • Sleeps 2

View all photos for ACCESSIBLE RESORT VIEW 1 DOUBLE BED

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ACCESSIBLE RESORT VIEW 1 DOUBLE BED

  • 39 sq m
  • Sleeps 2
  • 1 Double Bed

Room

  • Sleeps 4

RESORT VIEW 1 KING BED

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for RESORT VIEW 2 DOUBLE BEDS

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RESORT VIEW 2 DOUBLE BEDS

  • 39 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for POOLSIDE OCEAN VIEW 1 KING BED

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POOLSIDE OCEAN VIEW 1 KING BED

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for CLUB PARTIAL OCEAN VIEW 1 KING BED

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CLUB PARTIAL OCEAN VIEW 1 KING BED

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for CLUB PARTIAL OCEAN VIEW 2 DOUBLE BEDS

Premium bedding, minibar, in-room safe, desk

CLUB PARTIAL OCEAN VIEW 2 DOUBLE BEDS

  • 39 sq m
  • Sleeps 2
  • 2 Double Beds

CLUB OCEAN VIEW 2 DOUBLE BEDS

  • 39 sq m
  • Sleeps 2
  • 2 Double Beds

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  • Sleeps 4

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  • Sleeps 4

View all photos for CLUB OCEAN VIEW 1 KING BED

Premium bedding, minibar, in-room safe, desk

CLUB OCEAN VIEW 1 KING BED

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

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  • Sleeps 4

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  • Sleeps 4

POOLSIDE OCEAN VIEW 2 DOUBLE BEDS

  • 39 sq m
  • Sleeps 2
  • 2 Double Beds

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  • Sleeps 4

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  • Sleeps 4

Accessible Resort View 1 King Bed

  • Sleeps 2
  • 1 King Bed

Room

  • Sleeps 4

View all photos for Accessible Ocean View 1 King Bed

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Accessible Ocean View 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Accessible Partial Ocean View 1 King Bed

A hotel room with a bed, a chair, a desk, a TV, and a wardrobe.

Accessible Partial Ocean View 1 King Bed

  • Sleeps 2
  • 1 King Bed

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  • Sleeps 4

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  • Sleeps 4

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  • Sleeps 4

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  • Sleeps 4

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  • Sleeps 4

View all photos for OCEAN FRONT 1 KING BED

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OCEAN FRONT 1 KING BED

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for OCEAN FRONT 2 DOUBLE BEDS

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OCEAN FRONT 2 DOUBLE BEDS

  • 39 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for ACCESSIBLE OCEAN FRONT 1 KING BED

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ACCESSIBLE OCEAN FRONT 1 KING BED

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for CLUB OCEAN FRONT 1 KING BED

Premium bedding, minibar, in-room safe, desk

CLUB OCEAN FRONT 1 KING BED

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for CLUB OCEAN FRONT 2 DOUBLE BEDS

Premium bedding, minibar, in-room safe, desk

CLUB OCEAN FRONT 2 DOUBLE BEDS

  • 39 sq m
  • Sleeps 2
  • 2 Double Beds

Room

  • Sleeps 4

View all photos for OCEAN VIEW 1 KING BED

Premium bedding, minibar, in-room safe, desk

OCEAN VIEW 1 KING BED

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

OCEAN VIEW 2 DOUBLE BEDS

  • 39 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Ocean View 3 Double Beds

Premium bedding, minibar, in-room safe, desk

Ocean View 3 Double Beds

  • Sleeps 2
  • 3 Double Beds

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  • Sleeps 4

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  • Sleeps 4

PARTIAL OCEAN VIEW 1 KING BED

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

PARTIAL OCEAN VIEW 2 DOUBLE BEDS

  • 39 sq m
  • Sleeps 2
  • 2 Double Beds

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  • Sleeps 4

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  • Sleeps 4

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  • Sleeps 4

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  • Sleeps 4

View all photos for MOUNTAIN VIEW 1 KING BED

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MOUNTAIN VIEW 1 KING BED

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

MOUNTAIN VIEW 2 DOUBLE BEDS

  • 39 sq m
  • Sleeps 2
  • 2 Double Beds

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  • Sleeps 4

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  • Sleeps 8

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View all photos for Club Oceanfront Suite 2 Double Beds

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Club Oceanfront Suite 2 Double Beds

  • 28 sq m
  • Sleeps 5
  • 2 Double Beds

Room

  • Sleeps 8

View all photos for Club Ocean View Suite 1 King Bed

Premium bedding, minibar, in-room safe, desk

Club Ocean View Suite 1 King Bed

  • 39 sq m
  • Sleeps 3
  • 1 King Bed

Room

  • Sleeps 8

View all photos for Club Deluxe Oceanfront Suite 1 King Bed

Premium bedding, minibar, in-room safe, desk

Club Deluxe Oceanfront Suite 1 King Bed

  • 30 sq m
  • Sleeps 4
  • 1 King Bed

Room

  • Sleeps 8

View all photos for Club Oceanfront Suite 1 King Bed

Premium bedding, minibar, in-room safe, desk

Club Oceanfront Suite 1 King Bed

  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Ocean View Suite 2 Double Beds

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Club Ocean View Suite 2 Double Beds

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

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  • Sleeps 8

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  • Sleeps 8

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  • Sleeps 8

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  • Sleeps 8

View all photos for SUITE DELUXE OCEAN FRONT

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SUITE DELUXE OCEAN FRONT

  • 102 sq m
  • Sleeps 3
  • 1 King Bed

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  • Sleeps 8

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  • Sleeps 8

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  • Sleeps 8

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  • Sleeps 8

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  • Sleeps 8

View all photos for Accessible Deluxe Oceanfront Suite 1 King Bed

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Accessible Deluxe Oceanfront Suite 1 King Bed

  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Accessible Ohana Suite 1 King Bed

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Accessible Ohana Suite 1 King Bed

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

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  • Sleeps 8

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  • Sleeps 8

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  • Sleeps 8

SUITE STANDARD

  • 79 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Royal Huakai Suite

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Royal Huakai Suite

  • Sleeps 2
  • 1 King Bed

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  • Sleeps 8

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  • Sleeps 8

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  • Sleeps 8

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  • Sleeps 4

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Similar properties

Waterslide
OUTRIGGER Kona Resort & Spa
Keauhou
  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.4 out of 5, Excellent, 1,158 reviews
The price is €281
includes taxes & fees
12 Aug - 13 Aug
OUTRIGGER Kona Resort & Spa

About this property

Outrigger Kona Resort and Spa

This smoke-free hotel features 4 restaurants, 2 outdoor pools, and a full-service spa. A beach shuttle is free. Additionally, a 24-hour health club, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
Outrigger Kona Resort and Spa offers 508 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished lanais. Beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

55-inch LCD televisions come with premium digital channels and pay movies. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

2 outdoor tennis courts, a 24-hour health club, and complimentary bicycles are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Ho'ola Spa. Services include deep-tissue massages, sports massages, Swedish massages, and facials. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open select days.
During your stay at Outrigger Kona Resort and Spa, you're just a quick walk from Haleo Luau. A free beach shuttle, 2 outdoor pools, and 4 restaurants are available.
  • Enjoy local cuisine with ocean views at Rays on the Bay, one of the property's 4 restaurants
  • Buffet breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Treat yourself to Swedish massages, body wraps, or body scrubs at Ho'ola Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes 2 outdoor tennis courts, a 24-hour gym, and complimentary bicycles
  • 5 minutes by car from Kahalu'u Beach Park and 8 minutes from Magic Sands Beach
  • Free beach shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)
Outrigger Kona Resort and Spa offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a 24-hour health club. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge.

Business amenities include a 24-hour business center and 4 meeting rooms. Event space at this hotel measures 5737 square feet (533 square meters) and includes conference space. A children's pool, a hot tub, and a rooftop terrace are also featured at the luxury Outrigger Kona Resort and Spa. For a fee, parking is available.

This 4.5-star Kailua-Kona hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.
Rays on the Bay - Overlooking the ocean, this restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Holua Poolside Bar and Lo - This poolside restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Haleo Luau - Overlooking the ocean, this theme restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Kaiulu Sheraton Club Loun - This restaurant overlooks the ocean. Open daily.
Room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transport

  • Free beach shuttle
  • Parking on site (USD 25 per night)
  • Valet parking on site (USD 35 per night)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: USD 29.95 to 29.99 for adults and USD 12.50 to 15 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Haleo Luau
  • Holua Poolside Bar and Lo
  • Kaiulu Sheraton Club Loun
  • Rays on the Bay

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • 24-hour health club
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Hot tub
  • Mountain biking
  • Personal motorised watercraft
  • Shopping
  • Surfing/bodyboarding
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 5,737 square feet of conference space

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Spa open select days
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • 7 floors
  • Ballroom
  • Smoking not allowed

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium digital channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per accommodation, per day
  • Only dogs and cats are allowed
  • Weight limit: 40 lbs per pet
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 70.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 34.41 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Pool access
  • Sporting facilities or equipment
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 29.95 to 29.99 for adults, and USD 12.50 to 15.00 for children
  • Self parking fee: USD 25 per night
  • Valet parking fee: USD 35 per night
  • Pet fee: USD 25 per accommodation, per day
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Rollaway bed fee: USD 70.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - 27-4750769
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests will receive an email 5 days before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Keauhou Resort
Sheraton Keauhou
Sheraton Kona Resort Keauhou Bay Kailua-Kona
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Sheraton Resort Keauhou
Sheraton Kailua-Kona
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Keauhou Bay Resort And Spa
Sheraton Kona Keauhou Bay
Sheraton Kona Resort Keauhou Bay
Sheraton Kona Keauhou Bay Kailua-Kona
Sheraton Kona Resort Spa at Keauhou Bay
Sheraton Kona Keauhou KailuaK
Sheraton Kona & Spa At Keauhou
Sheraton Kona Resort & Spa at Keauhou Bay Resort
Sheraton Kona Resort & Spa at Keauhou Bay Kailua-Kona
Sheraton Kona Resort & Spa at Keauhou Bay Resort Kailua-Kona

Outrigger Kona Resort and Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 386 out of 997 reviews
Rating 8 - Good. 321 out of 997 reviews
Rating 6 - Okay. 154 out of 997 reviews
Rating 4 - Poor. 78 out of 997 reviews
Rating 2 - Terrible. 58 out of 997 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, clean room close to the pool. Amazingly high ceilings. Wonderful interactions with the staff. I can’t wait to go back!
Stayed 1 night in Jan 2026
Verified

8/10 Good

Imai

Need an upgrade to exterior. Otherwise it was a great experience. Wills be better when Pandemic is gone and resteraunts can open again.
Stayed 4 nights in Jun 2020
Verified

8/10 Good

Ann

Liked: Cleanliness, staff & service
Disliked: Amenities
This property was due for renovations about 3 years ago but the pandemic hit. They are planning a huge renovation now and you can tell they are in the recovery phase of the pandemic. We love this resort but could tell the pandemic hurt them.
Stayed 7 nights in Apr 2022
Verified

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to enjoy all of Kona, especially Manta diving and snorkeling right off the resort.
Stayed 1 night in Mar 2022
Verified

8/10 Good

Carol

Liked: Cleanliness, staff & service
It was too bad the restaurant service was so hit and miss. We had heard great things about rays and it was closed. Plus one day our room didn’t get cleaned so at that price - not really acceptable.
Stayed 6 nights in Mar 2022
Verified

8/10 Good

Robert

.
Stayed 3 nights in Jul 2020
Verified

10/10 Excellent

teresa

Liked: Staff & service, amenities, property conditions & facilities
Amazing location and view of ocean
Stayed 13 nights in Jan 2022
Verified

8/10 Good

Kevin

Liked: Cleanliness, staff & service
The front desk staff was very nice and helpful during check in and check out. We did have an issue with lack of clean towels available. It got to the point where we asked for extra towels and had to wait an hour for them without so much as an apology. We even got pool towels instead of bath towels. The pricing of the food in the on-site restaurants was a bit on the high side even for Hawaii (and I live on Oahu). The Valet staff were excellent. The pool staff (helping us reserve umbrellas)were excellent as well.
Stayed 8 nights in Dec 2021
Verified

10/10 Excellent

Axel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort/hotel I have stayed at. Staff was super super friendly and my stay super enjoyable. Resort is amazing everywhere you go. Super clean all over the resort and it has everything you can think of. Rooms are super specious and super clean.
Stayed 8 nights in Oct 2021
Verified

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6 nights at Outrigger

Beautiful but older resort. Rooms were just so-so, though the bed was very comfortable. We had a view of the luau area - which was very beautiful and quiet. The resort wasn't in 'full swing' because of COVID but had one restaurant and one (pool) bar open. The grounds of the resort we gorgeous and the location was great.
Stayed 6 nights in Oct 2021
Verified

2/10 Terrible

Christina

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We had a horrible experience. First, I slipped and smacked my nose on some wet stairs on my first day. There was blood everywhere and I was very out of it, and security came to “check on me” but made my boyfriend feel like they were questioning HIM as if he had done something to me! Not cool. Then there was a mixup with the valet and even though they gave me a business card to book my own taxi (they said they couldn’t help) they DID book a car and when both showed up the valet got IN MY FACE telling me I was wrong and I had to pay for it (even IF I was in the wrong, that is NOT the way to treat your guests). On our last day, at 8:30am security came to the door and pulled us out of our room, locked the room, and escort us down to the lobby because my card has declined. My bank flagged fraudulent charges so a quick call to them cleared it up and by the time we made it down to the lobby the card was perfectly fine. It was BEYOND unnecessary for them to come yank us out of our room at 8:30 in the morning!!! So rude and it was a quick and easy solve that did not require that kind of disrespect and embarrassment. I have no clue what these people were thinking but I have NEVER been treated like that before. Definitely will not be returning. Oh and the main restaurant is closed so food options are limited and the closest shopping center is a good 20-30 min walk.
Stayed 7 nights in Jun 2021
Verified

8/10 Good

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, friendly staff,good but limited food and drink. Located out of town so you do need a car.
Stayed 8 nights in Oct 2021
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All my famiy is really happy whit everything
Stayed 4 nights in Sep 2021
Verified

4/10 Poor

Aaron

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Location was nice, but this is not a “Full-Service” Resort. During the week there was no lunch or dinner. Literally no food except the HoloHolo market which is outsourced and the staff in the HoloHolo are terrible. Partially a woman named Lala and an older woman who kept telling me that she couldn’t charge the room except ever other employee was able to charge to room. She just didn’t want to make the extra effort. The food at the bar and the restaurant (which was only Open 2 out of 6 nights I was there) was terrible and expensive. Service was great. Marie and Leana were amazing. Their kindness made it better that my “Farfalle pasta with garlic cream sauce and grilled chicken” was literally 2 Lean Cuisines warmed up on their plastic trays and put on a nice plate. The chicken was that rib meat chicken that isn’t even the right texture. I will say, the property is amazing. I loved the Mantas at night, the beautiful sunsets, and it’s location relative to all other locations on the big island. That was good. I just wish the service and amenities were better. As another example is, the toilet was one of those toilets that has the industrial flusher you see in a middle school lol. I actually didn’t mind that but this is advertised as a “4-Star, Full Service Resort and Spa” which is kind of a joke. I would stay there again, but only If they charged the price of a Motel 6. Ok, fine, a embassy suites or something that you get on a quick business trip.
Stayed 6 nights in Sep 2021
Verified

4/10 Poor

Yvonne

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Pretty and clean outside but feels outdated. Rooms felt old & bathroom overall felt very outdoors like. During our stay all the bars and dining closed without notice but did offer free basic continental. We were told that out would remain that way for the rest of our stay due to short staff, so that was a challenge especially if you wanted to hang by that pool all day. More staff needed
Stayed 4 nights in Sep 2021
Verified

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was very friendly
Stayed 4 nights in Aug 2021
Verified

10/10 Excellent

Natie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and when we come back, we will def stay there! The staff and the resort amenities are awesome. The rooms are older and need some updating, but besides that, the location is great and the property is beautiful! 10 out of 10.
Stayed 6 nights in Aug 2021
Verified

8/10 Good

Emily

Liked: Cleanliness, staff & service
For reference, the Sheraton Kona Resort & Spa is now the Outrigger Kona Resort and Spa. Our check in date was 8/26, the official name change occurred 8/25. No one from Expedia, Sheraton, or Outrigger reached out to us to let us know that a name change had occurred. The signs were all changed to Outrigger and did not even say "previously Sheraton", so we were really confused upon arrival. An email, phone call or any type of communication should have occurred. Aside from that big hiccup, the hotel was as to be expected. As stated by previous reviewers, the grounds are beautiful but the rooms are dated. They have that clean but musty smell that kind of hits you when you enter, could definitely do with some updating. Only the pool bar and the cafe were open during our stay, which wasn't a problem since we had a car and planned to eat outside of the hotel anyway. Location wise, it's far from most places we wanted to go, but it worked out since it was right in between Captain Cook and Kailua Kona, which made it a 15 minute to either spots. A car is definitely needed since there are very few food options nearby. We did like that the night snorkeling with Manta Rays was a quick 5 minute walk from the room. I'm not sure if the hotel was operating on limited capacity but it wasn't crowded at all, which was nice, everyone kept their distance and seemed to be following Covid protocols.
Stayed 4 nights in Aug 2021
Verified

10/10 Excellent

Kenya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service beautiful room
Stayed 2 nights in Aug 2021
Verified

8/10 Good

Ana Libia

Liked: Cleanliness
I liked the property and the activities offered, but the service was very slow. They didn’t have room service, the only market/store closed early, so did the bar.
Stayed 7 nights in Aug 2021
Verified

10/10 Excellent

Kellie Y

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and pool hour were open until 10pm. This gives you time to enjoy the pool because during the day time, you are out and about on excursions and activities.
Stayed 4 nights in Aug 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great about this resort from the awesome guys at valet to the cutest girl at the pool shop. One issue that arose was that Rays on the bay restaurant was closed due to Covid leaving only 1 dinning option other than the pool bar. I was also a bit discouraged to find out the ocean view room was actually a bay view so we were unable to sit on our deck and watch the sunsets. The pool view rooms would allow the viewing of the sunsets.
Stayed 9 nights in Aug 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
As I explained they declined up the stay because of a mistake with the state and the QR CODE for COVId. I expect a refund
Stayed 4 nights in Aug 2021
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Best thing about my experience was the friendly, prompt and polite service. The whole staff was wonderful and really tried to make our experience great. The views from our ocean front view was unbeatable. The rooms were OK, not too many bells and whistles, and the bathrooms are grossly out of date. The post-covid prices for the rooms are way too high for the quality of the rooms. I didn’t eat there, but the cocktails and coffee were fairly good. I would stay here again only for a lower price.
Stayed 2 nights in Aug 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, beautiful views and amazing pool. Staff were great and helpful
Stayed 4 nights in Aug 2021