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Holiday Inn Express and Suites Kalamazoo West by IHG

2.5 star property

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Photo gallery for Holiday Inn Express and Suites Kalamazoo West by IHG

Exterior
In-room safe, desk, laptop workspace, blackout curtains
Terrace/patio
Exterior
Free daily self-service breakfast

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
1315 Westgate Drive, Kalamazoo, MI, 49009
  • Place, Oasis Hot Tub Gardens
    ‪3 min drive‬
  • Place, Crystal Woods
    ‪4 min drive‬
  • Place, Western Michigan University
    ‪5 min drive‬
  • Airport, Kalamazoo, MI (AZO-Kalamazoo-Battle Creek Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Room

8.0 out of 10
Very good
(4 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

8.4 out of 10
Very good
(37 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible (Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Communications)

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible (Communications)

9.6 out of 10
Exceptional
(4 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Corner (Accessible Tub)

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible, Corner (Accessible Tub)

  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(18 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Accessible Tub)

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible (Accessible Tub)

8.0 out of 10
Very good
(6 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Communications)

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible (Communications)

7.2 out of 10
Good
(5 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds (Additional Living Area)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds (Additional Living Area)

  • 37 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Additional Living Area)

Suite, 1 King Bed (Additional Living Area)

Suite, 1 King Bed (Additional Living Area)

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Mobility Accessible (Roll-In Shower)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Mobility Accessible (Roll-In Shower)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Mobility Accessible (Accessible Tub)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Mobility Accessible (Accessible Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Mobility Accessible (Communications, Accessible Tub)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Mobility Accessible (Communications, Accessible Tub)

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Mobility Accessible (Accessible Tub)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Mobility Accessible (Accessible Tub)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Corner

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Corner

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express and Suites Kalamazoo West by IHG

This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a 24-hour business center. Free self-serve breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
Holiday Inn Express and Suites Kalamazoo West by IHG offers 105 accommodations with safes and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

This Kalamazoo hotel provides complimentary wireless Internet access. 50-inch flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Holiday Inn Express and Suites Kalamazoo West by IHG. During your stay, you'll be close to Western Michigan University. You'll find features like free breakfast and free WiFi in public areas, plus an indoor pool.
  • Free self-serve breakfast served daily
  • Free WiFi
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 6 minutes by car from Western Michigan University and 7 minutes from Kalamazoo College
Holiday Inn Express and Suites Kalamazoo West by IHG offers its guests an indoor pool and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is available daily. Event space at this hotel measures 1001 square feet (93 square meters) and includes conference space. The business-friendly Holiday Inn Express and Suites Kalamazoo West by IHG also features coffee/tea in a common area, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee.

This Kalamazoo hotel is smoke free.

Guests are served free self-serve breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 5.30 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,001 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Indoor pool
The following facilities are closed on Friday and Saturday:
  • Indoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: USD 5.30 per day
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Kalamazoo West Hotel
Holiday Inn Express Kalamazoo West
Inn Express Kalamazoo West
Holiday Inn Express Suites Kalamazoo West
Holiday Inn Express Suites Kalamazoo West
Holiday Inn Express Suites Kalamazoo West by IHG
Holiday Inn Express Suites Kalamazoo West an IHG Hotel
Holiday Inn Express and Suites Kalamazoo West by IHG Hotel
Holiday Inn Express and Suites Kalamazoo West by IHG Kalamazoo

Holiday Inn Express and Suites Kalamazoo West by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 417 out of 805 reviews
Rating 8 - Good. 177 out of 805 reviews
Rating 6 - Okay. 90 out of 805 reviews
Rating 4 - Poor. 62 out of 805 reviews
Rating 2 - Terrible. 59 out of 805 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Barbara

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was very large and comfortable.
Stayed 2 nights in Nov 2025

8/10 Good

Bryan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice room.
Stayed 1 night in Aug 2025

10/10 Excellent

Kevin

Stayed 1 night in Nov 2025

10/10 Excellent

Tricia

Stayed 1 night in Nov 2025

6/10 Okay

Michelle

Stayed 1 night in Oct 2025

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Clean hotel. Feels new.
Stayed 1 night in Nov 2025

8/10 Good

Matthew

Stayed 1 night in Oct 2025

10/10 Excellent

Alfred

Stayed 1 night in Nov 2025

10/10 Excellent

Carla

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great Stay!!
Stayed 2 nights in Nov 2025

8/10 Good

JANETTE LYNN

The room was extremely comfortable and clean. I was surprised that there was no hair dryer in the room though because that has become almost expected. I did not ask though because it wasn’t that important to me.
Stayed 1 night in Nov 2025

6/10 Okay

Jeff

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The staff were very nice, but housekeeping woke me up one morning with a loud knock at my door. The housekeeper didn't seem to understand the sign on the door, as her English was limited. After explaining via hand gestures, she apologized, and it didn't happen again. The bathroom was not properly cleaned. There was hair in the sink, brown splatters on the wall around the toilet, and the shower floor was grimy. I checked in late, and didn't want the hassle of changing rooms, so I cleaned to an acceptable level with hot water and a washcloth. Probably the worst part was the noise from outside the room, especially a loud intermittent beep coming from the hallway. I just left the TV on all night to mask the noises. Otherwise, the room was decent and comfortable, with everything I needed. I would have preferred a coffee maker in the room versus the free vending machines in the lobby, but the free breakfast made up for that in my opinion.
Stayed 3 nights in Nov 2025

10/10 Excellent

Carrie

Stayed 1 night in Nov 2025

10/10 Excellent

Tabitha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The night staff that checked me in was super amazing and very helpful. The kitchen staff at breakfast was fantastic. The room was clean and spacious. My entire experience from check-in to check-out was a 10/10
Stayed 1 night in Nov 2025

10/10 Excellent

David

Stayed 1 night in Nov 2025

6/10 Okay

Carrie

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
Room was okay. Waited 20 minutes for someone to help us check in (there was a sign telling us to have a seat and someone would be with us soon) and then once I checked in, the girl said she had to go check my room and keys and disappeared for about 15 minutes and came back with my keys. Judging by the overwhelming chemical smell in the room, she did a quick clean. The breakfast was decent but messy...garbage on the floor, coffee spilled everywhere, trash overflowing.
Stayed 1 night in Nov 2025

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was quite good, well tended, long hours. Room quite clean. Would have appreciated in-room coffee machine and when we asked for one they were very helpful but what they brought didn't work. Small hiccup, didn't matter.
Stayed 8 nights in Oct 2025

4/10 Poor

Stephanie

Stayed 1 night in Nov 2025

6/10 Okay

Angela

Travelled with family
Liked: Cleanliness, staff & service
Staff was great. In the bathtub, the shampoo conditioner and soap dispenser had come off the wall. There were guest staying in the hotel with the young children. I believe it was eight children could’ve been more that we’re running in the hallway and in the stairwell when we get to our room and they were noisy all night and then early in the morning they were in the hallway with music and we’re dancing And woke us up early. Otherwise stay was average..
Stayed 1 night in Oct 2025

10/10 Excellent

Erin

Stayed 1 night in Nov 2025

8/10 Good

Cassandra

Stayed 1 night in Oct 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean. Breakfast had a lot of options. Great stay.
Stayed 2 nights in Oct 2025

6/10 Okay

Alexandra

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Alesa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All interactions with the staff were incredibly friendly and polite! Breakfast was tasty, plentiful, with lots of options! Loved the oatmeal with toppings. Our room was updated and clean. The wall mounted thermostat was great on a cool Fall day.
Stayed 2 nights in Oct 2025

6/10 Okay

Tony

WiFi down all weekend. Water pressure weak in the shower.
Stayed 1 night in Oct 2025

8/10 Good

Christopher, Barryton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast started after I needed to leave for work. My keys to the room didn’t work so the desk manager had to let me in my room but never brought me back keys or let me know my lock wasn’t working. Couldn’t go anywhere because I wasn’t sure how to get back to my room.
Stayed 2 nights in Oct 2025