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Embassy Suites by Hilton Kansas City Plaza

3.5 star property

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Photo gallery for Embassy Suites by Hilton Kansas City Plaza

Lobby
Lobby
Reception
Indoor pool
Lobby

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Hot tub
  • Bar
  • Gym
  • Parking available

Explore the area

View in a map
220 W 43rd St, Kansas City, MO, 64111
  • Place, Nelson-Atkins Museum of Art
    ‪11 min walk‬
  • Place, University of Kansas Medical Center
    ‪3 min drive‬
  • Place, Crown Center
    ‪4 min drive‬
  • Airport, Kansas City, MO (MCI-Kansas City Intl.)
    ‪35 min drive‬

Room options

View all photos for Premium Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Premium Suite, 1 King Bed, Non Smoking

  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Non Smoking

  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 2 Double Beds, Non Smoking

  • 55 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Family Suite, Multiple Beds

Premium bedding, in-room safe, desk, iron/ironing board

Family Suite, Multiple Beds

  • 55 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 2 Double Beds, Accessible, Non Smoking

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Hearing & Mobility)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking (Hearing & Mobility)

  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Premium Suite, 2 Double Beds, Non Smoking

  • 55 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (3x3 Shower)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking (3x3 Shower)

  • 55 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Embassy Suites by Hilton Kansas City Plaza

Hotel with free breakfast, near Nelson-Atkins Museum of Art
This hotel features an indoor pool, a restaurant, and a fitness center. Buffet breakfast is free. Additionally, a bar/lounge, a sauna, and a hot tub are onsite.
Embassy Suites by Hilton Kansas City Plaza offers 266 accommodations with video-game consoles and safes. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This Kansas City hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
The free breakfast at Embassy Suites by Hilton Kansas City Plaza gets good marks from our customers. During your stay, you're just a quick walk from Saint Luke's Hospital. A free manager's reception, an indoor pool, and a restaurant are available.
  • Free buffet breakfast served daily
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • WiFi and wired Internet for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests speak favorably about the breakfast and the clean accommodations
  • 14 minutes by foot from Nelson-Atkins Museum of Art and a 4-minute drive from Crown Center
  • Local-area shuttle service available
  • Cats and dogs welcome for a fee
As a guest of Embassy Suites by Hilton Kansas City Plaza, you'll find an indoor pool, a hot tub, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are available in public spaces for a fee.

There's an onsite business center. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Embassy Suites by Hilton Kansas City Plaza. For a fee, parking is available.

Guests are served free buffet breakfast daily. The hotel hosts a free manager's reception daily.
220 West - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95); wired internet (surcharge)

Parking and transport

  • Area shuttle
  • Uncovered parking on site (USD 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • 220 West

Things to do

  • Billiards/pool table
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (102 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 12 floors
  • Banquet hall
  • Built in 1977
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay films
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Living room
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 9.95 (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 (rates may vary)
  • Uncovered self parking fee: USD 25.00 per night (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel Kansas City Plaza
Embassy Suites Kansas City Plaza
Embassy Suites Kansas City
Kansas City Embassy Suites
Embassy Suites Kansas City Plaza Hotel
Embassy Suites Kansas City Plaza
Embassy Suites by Hilton Kansas City Plaza Hotel
Embassy Suites by Hilton Kansas City Plaza Kansas City
Embassy Suites by Hilton Kansas City Plaza Hotel Kansas City

Embassy Suites by Hilton Kansas City Plaza Reviews

Reviews

6.6
Rating 10 - Excellent. 287 out of 1005 reviews
Rating 8 - Good. 198 out of 1005 reviews
Rating 6 - Okay. 202 out of 1005 reviews
Rating 4 - Poor. 159 out of 1005 reviews
Rating 2 - Terrible. 159 out of 1005 reviews

6.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Outdated for the price. Parking area is scary and confusing. Lobby is neat but very hot. The whole building is damp and hot. It feels like 1979 in there.
Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
staff excellent room nice and clean. Bath room which is outdated my only negative. Enjoyed the stay... Thanks
Stayed 1 night in Jun 2025

4/10 Poor

Brian

Birthdays in the pool was annoying. Elevators suck. The "restaurant" was a joke. I'm sorry, it definitely wasn't worth the money.
Stayed 1 night in Jun 2025

4/10 Poor

Pattie

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Tammy and another gentlemen who was at the front desk working too was was very kind and helpful. The two bartenders were great too. But overall the property is in terrible shape, run down, dirty, bad service. We never got our room clean, trash emptied, new towels without asking. Milk was sour, bread was moldy and old. This property needs a lot of work.
Stayed 3 nights in Jun 2025

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the Embassy Suits, The two room layout is very comfortable. The breakfast is the best in the business, full buffet and cook to order eggs, pancakes and omits. I never make happy hour but they even give you free drinks and snacks. This is a great hotel.
Stayed 2 nights in Jun 2025

8/10 Good

Amber

Travelled with family
Liked: Amenities, property conditions & facilities
The inside was very cute, like a town square in Europe. The room fronts were also very cute, with two floor-to-ceiling windows on either side of the door, which gave it a more homey feel. The room was nice and fairly clean, although we did find a pair of shoes under the bed, so maybe there could be more detail out into the cleaning. The bartender at the restaurant, Andre, was the best! He was very kind and friendly and personable. He really went above and beyond to ensure you had what you wanted.
Stayed 4 nights in Jun 2025

10/10 Excellent

Alonzo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All in all the kids really enjoyed the visit. They had fun at the hotel and enjoyed walking the area. Not so much at night because there was some gang members yelling at my kids and scared them.
Stayed 1 night in May 2025

2/10 Terrible

Faheem

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Dirty, bathroom needs serious maintenance.
Stayed 1 night in Jun 2025

6/10 Okay

Brian

Stayed 1 night in Jun 2025

6/10 Okay

Charles, Naperville

Stayed 2 nights in Mar 2025

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
Very clean very comfortable with a good breakfast! Would definitely stay again
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Stayed 1 night in Jun 2025

6/10 Okay

William

Liked: Room comfort
It was clean and the people were friendly. What was disappointing you could not use cash. The bar closed too early. Housekeeping did not touch up the room everyday. Breakfast closed too early. It should be from 7 to 11am since there was no lunch.
Stayed 4 nights in Jun 2025

2/10 Terrible

Liz

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was disgusting, mold in the showers, torn up couch, I stood in like for 30 minutes to ask for a blanket for the pull out because no one answered the phone and then waited another hour for the blanket itself. There was poop in the pool and my entire family got bed bugs. The service was awful and the hotel was disgusting. Truly a disgrace to Embassy Suites.
Stayed 1 night in May 2025

4/10 Poor

Katy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was not in the best shape. I found a pair of underwear in our room. They knew 4 people were staying for 5 nights and only gave us 2 towels. We asked for additional towels and were given 2 hand towels. The breakfast was not very good and the staff was grumpy and rude. The room itself was old. The ceiling in the bathroom had cracks in it and dirt in the corners of the floor.
Stayed 5 nights in Jun 2025

8/10 Good

Julie

Loved it! Perfect space!
Stayed 3 nights in May 2025

6/10 Okay

Max

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2025

6/10 Okay

Pamela

Liked: Cleanliness, room comfort
The room was clean but the refrigerator did not work at all, there was an empty bottle of conditioner in the bathroom as if housekeeping didn’t bother checking it to see if it had anything in it or not, the hot tub wasn’t even lukewarm, it was also not functioning properly but it was not marked from guest use. The hotel looked nice but for the price i would expect to atleast have functional admenities
Stayed 1 night in Jun 2025

10/10 Excellent

Judy Rose

Travelled with family
Liked: Room comfort
Wish we had room service everyday... The only downside. Breakfast area was not very clean Coffee was really watered down.
Stayed 4 nights in Jun 2025

6/10 Okay

Yvette

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The door to our room seemed to be kicked in before because it was all splintered at the lock. The bathroom door would not shut unless you slammed it really hard. It needs to be realigned or something unfortunately there was construction all around the hotel so you really couldn’t Walk down sidewalks. We had to walk through the parking lot to get to Westport.
Stayed 1 night in Jun 2025

2/10 Terrible

Shanura

Disliked: Property conditions & facilities
There was something leaking from the pipes onto my car in the parking garage and it is not coming off. We found a vape pen in the pull out sofa!
Stayed 3 nights in Jun 2025

6/10 Okay

Monica

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
It's mold in the bathroom the shower curtain, wall and ceiling
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort

Probably not stay here again.

Blood on comforter on bed. Breakfast area dirty. Chairs tables sticky. Food all over floor & tables.
Stayed 1 night in Jun 2025

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a good place to bring your family, good breakfast arcade stuff for the kids. The pool is okay it was just to cold for being indoor.
Stayed 1 night in Jun 2025

4/10 Poor

Patricia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property was noisy & a mess with all the digging going on for the storm sewers. They woke you up in the morning. Weeds everywhere around the property. My curtIns were torn & the shower curtain had black mold on it. The balconies & windows are so dirty you can' see out of them! They ran out of breakfast food every day.
Stayed 6 nights in Jun 2025