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Grand Palladium Colonial Resort & Spa All Inclusive

5.0 star property

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Photo gallery for Grand Palladium Colonial Resort & Spa All Inclusive

5 outdoor pools, pool umbrellas, pool loungers
Couples treatment room(s), sauna, hot tub, steam room
Aerial view
Lobby sitting area
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • All-inclusive

Explore the area

View in a map
Carretera Chetumal-Puerto Juarez, KM 256-100, Kantenah, QROO, 77710
  • Place, Cenote Azul
    ‪6 min drive‬
  • Place, Cenote Cristalino
    ‪6 min drive‬
  • Place, Ecopark Kantun Chi
    ‪7 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Room Deluxe

Down duvets, minibar, in-room safe, desk

Room Deluxe

  • 37 sq m
  • Sleeps 1

View all photos for Suite Junior

Down duvets, minibar, in-room safe, desk

Suite Junior

  • 42 sq m
  • Sleeps 1

View all photos for Suite Luxury

Down duvets, minibar, in-room safe, desk

Suite Luxury

  • 58 sq m
  • Sleeps 1

View all photos for Room Deluxe

Down duvets, minibar, in-room safe, desk

Room Deluxe

  • 37 sq m
  • Sleeps 4

View all photos for Suite Junior

Down duvets, minibar, in-room safe, desk

Suite Junior

  • 42 sq m
  • Sleeps 2

View all photos for Suite Luxury

Down duvets, minibar, in-room safe, desk

Suite Luxury

  • 58 sq m
  • Sleeps 2

View all photos for Room Deluxe

Down duvets, minibar, in-room safe, desk

Room Deluxe

  • 37 sq m
  • Sleeps 3

View all photos for Suite Junior

Down duvets, minibar, in-room safe, desk

Suite Junior

  • 42 sq m
  • Sleeps 3

View all photos for Suite Junior

Down duvets, minibar, in-room safe, desk

Suite Junior

  • 42 sq m
  • Sleeps 4

View all photos for Room Deluxe

Down duvets, minibar, in-room safe, desk

Room Deluxe

  • 37 sq m
  • Sleeps 3

View all photos for Suite Junior

Down duvets, minibar, in-room safe, desk

Suite Junior

  • 42 sq m
  • Sleeps 3

View all photos for Suite Junior

Down duvets, minibar, in-room safe, desk

Suite Junior

  • 42 sq m
  • Sleeps 4

View all photos for Room Deluxe

Down duvets, minibar, in-room safe, desk

Room Deluxe

  • 37 sq m
  • Sleeps 4

View all photos for Deluxe Garden View

Down duvets, minibar, in-room safe, desk

Deluxe Garden View

7.6 out of 10
Good
(41 reviews)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite Garden View

32-inch flat-screen TV with cable channels, TV, pay films

Junior Suite Garden View

7.6 out of 10
Good
(7 reviews)
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Romance Villa Suite Poolside

Romance Villa Suite Poolside

Romance Villa Suite Poolside

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Single use Garden View

Down duvets, minibar, in-room safe, desk

Deluxe Single use Garden View

9.8 out of 10
Exceptional
(8 reviews)
  • 37 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Triple Garden View

Down duvets, minibar, in-room safe, desk

Deluxe Triple Garden View

10.0 out of 10
Exceptional
(4 reviews)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Poolside

Down duvets, minibar, in-room safe, desk

Junior Suite Poolside

8.6 out of 10
Excellent
(10 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Connecting Suite

Down duvets, minibar, in-room safe, desk

Connecting Suite

  • 84 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Double Sofa Beds and 2 Double Beds

Junior Suite Garden View

  • Sleeps 3

Junior Suite Poolside

  • Sleeps 3

Deluxe Room With Garden View

  • Sleeps 3

Romance Villa Suite Poolside

  • Sleeps 2

Deluxe Room With Garden View

  • Sleeps 1

Connecting Suite

  • Sleeps 6

Deluxe Triple Room

  • Sleeps 3

Deluxe Triple Room With Garden View

  • Sleeps 3

View all photos for Suite Junior with Pool View

Down duvets, minibar, in-room safe, desk

Suite Junior with Pool View

  • 42 sq m
  • Sleeps 2

View all photos for Suite Junior with Pool View

Down duvets, minibar, in-room safe, desk

Suite Junior with Pool View

  • 42 sq m
  • Sleeps 3

View all photos for Suite Junior

Down duvets, minibar, in-room safe, desk

Suite Junior

  • 42 sq m
  • Sleeps 4

View all photos for Suite Junior

Down duvets, minibar, in-room safe, desk

Suite Junior

  • 42 sq m
  • Sleeps 3

View all photos for Suite Junior

Down duvets, minibar, in-room safe, desk

Suite Junior

  • 42 sq m
  • Sleeps 4

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About this property

Grand Palladium Colonial Resort & Spa All Inclusive

Luxury property on the beach, with 5 outdoor pools
Catch some rays on Grand Palladium Colonial Resort & Spa All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Grand Palladium Colonial Resort & Spa All Inclusive offers 425 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. Beds feature down comforters. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

5 outdoor swimming pools and 5 hot tubs are on site. In addition to a children's pool, other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Grand Palladium Colonial Resort & Spa All Inclusive. During your stay, you'll be close to Akumal Beach. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 4 restaurants, a coffee shop, a beach bar, and 2 swim-up bars
  • Splash around at the waterslide or swim in the 5 outdoor pools
  • Treat yourself to body scrubs, massages, or body treatments at the spa
  • Services include babysitting, a kid's club, and a lifeguard on site
  • Onsite recreation includes a private beach, tennis courts, and a gym
  • 9 minutes by car from Puerto Aventuras Marina and 10 minutes from Akumal Beach
Grand Palladium Colonial Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Grand Palladium Colonial Resort & Spa All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 4 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 8 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and a steam room. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Kantenah property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Grand Palladium Colonial Resort & Spa All Inclusive has 4 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 4 restaurants
  • 8 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Things to do

  • 5 hot tubs
  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 14 buildings
  • 3 floors
  • Banquet hall
  • Built in 2002
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Colonial Grand Palladium
Colonial Palladium
Grand Colonial Palladium
Grand Palladium Colonial Resort All Inclusive
Grand Palladium Colonial All Inclusive Kantenah
Grand Palladium Colonial Resort
Grand Palladium Colonial All Inclusive
Grand Palladium Colonial Resort All Inclusive Kantenah
Palladium Colonial Resort
Palladium Grand Colonial
Grand Palladium Colonial Resort Spa All Inclusive
Pallaum Colonial Inclusive Ka
Grand Palladium Colonial Resort & Spa All Inclusive Kantenah

Grand Palladium Colonial Resort & Spa All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 463 out of 1007 reviews
Rating 8 - Good. 295 out of 1007 reviews
Rating 6 - Okay. 116 out of 1007 reviews
Rating 4 - Poor. 66 out of 1007 reviews
Rating 2 - Terrible. 67 out of 1007 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that everyone is very attentive
Stayed 7 nights in Sep 2025

6/10 Okay

Michelle Lena

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
Expected a nicer beach
Stayed 4 nights in Sep 2025

10/10 Excellent

Anushey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience at the Grand Palladium Colonial Resort was absolutely perfect from start to finish. Upon arrival, we were pleasantly surprised with a complimentary upgrade thanks to booking through Expedia, which made our stay even more special. The resort itself is stunning—beautifully maintained grounds, spacious and comfortable rooms, and a wide variety of restaurants and activities to enjoy. Every staff member we encountered was welcoming, attentive, and made us feel at home throughout our stay. From the pools to the beach, everything exceeded expectations. The atmosphere was both relaxing and lively, offering the perfect balance whether you wanted to unwind or take part in activities. We couldn’t have asked for a better experience and will definitely be returning. Highly recommended to anyone considering a stay in the Riviera Maya!
Stayed 5 nights in Sep 2025

10/10 Excellent

Ieva

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 5th time at Grand Palladium Riviera Maya. Love it
Stayed 5 nights in Aug 2025

10/10 Excellent

Emma Hong-Ai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was absolutely magical. I payed for transportation from the airport to the resort and also back again on my checkout date. My driver, Rocky, was so kind and helpful. The welcome at the resort was warm and check-in was seamless and fast. I was offered hibiscus water and got my wristband before being whisked away via golf cart to my room. I was upgraded to a newly renovated room. Through expedia, I had the VIP Package which included access to all 5 resorts and a special welcome sweet treat and bottle of Chardonnay. My favorite resort was TRS, the adults only section. The infinity pool was so serene and the employees would wander around handing out surprise snacks which was a lovely and personalized touch. Oswaldo and julio, concierge employees, were absolutely fantastic! They assisted me with making dinner reservations, getting bingo tickets squared away, and answering general questions! Fabulous emoloyees!! The ocean was beautiful, the food scrumptious, and the employees were 5-star! I want to come back!
TRS infinity pool surprise snack
Sushi buffet
Margarita at Main pool
Beach
Stayed 6 nights in Aug 2025

4/10 Poor

Hillary Adine

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2025

10/10 Excellent

Michelle

Stayed 1 night in Aug 2025

10/10 Excellent

Robbie LaVell, Oklahoma City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

2/10 Terrible

VICKY

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to change our 4 rooms 3 times within our 5 night stay. Each room has multiple issues with no phone service, old and rusty, bugs, smelling like mildew, tub way too high that had us have accidents getting out. Door locks and safe not working, bathroom outlets not working, very yellow dim lights throughout, refrigerator leaking! Anything else, yes. Too many crazy animals running all over the place that would take the food right out of your plates. Never going back there again! Oh and big giants water bugs walking around the rooms and Many mosquitoes in the rooms too! Food was not good either.
Stayed 5 nights in Aug 2025

10/10 Excellent

Zully C

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful except that Resort is huge and very overwhelming with what to fo especially if traveling with young ones
Stayed 5 nights in Aug 2025

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good there is plenty of restaurant options
Stayed 5 nights in Aug 2025

8/10 Good

Jason

Liked: Staff & service
Stayed 5 nights in Jul 2025

2/10 Terrible

Sandra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There are so many things. We had to change our room three times and I actually had to pay $1,000 upgrade for four rooms. The wildlife rats and raccoon monkey things running rampant all over including in the restaurants and in the lobby. Cockroaches the size of school buses. Absolutely horrible place I will never ever come here again and I suggest if you plan to you better think again. Also the staff does absolutely nothing to accommodate you. Do not stay here. Spend your good heart and money on a good place and read all the reviews before you come here. I assure you you will change your mind very quickly
Raccoon monkeys everywhere
Waterfall from ceiling in romance suite. Water was pouring down all over the floor. The air conditioner was no good and blew a tube and all the water was everywhere.
Stayed 5 nights in Aug 2025

10/10 Excellent

Jeanette

Travelled with family
Liked: Amenities, property conditions & facilities
It was our first time at a resort, so we didn’t know what to expect. Most of the staff was very nice, helpful and informative. We loved the ambience and the fact that there was carts to drive us to our destinations. The carts were convenient because we didn’t know where we were going a lot of the time, so they also helped by saving us time. They were very keen on keeping everything clean all of the time. We did get a room with 1 broken bed and the closet door fell off. We made several attempts to get these issues fixed, but didn’t seem important to anyone. The bed issue was important to me because good rest is part of a good relaxing vacation. The food was okay, not bad, but nothing special either. I was looking forward to having fresh seafood, but it was hard to find any… the options were very limited. Other than those two things, everything was perfect. It was a great stay, I will definitely go back.
Stayed 7 nights in Aug 2025

10/10 Excellent

LAURA M

Stayed 7 nights in Jul 2025

10/10 Excellent

Benjamin, Tucson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service it top notch! It is very safe. I had access to most of 4 resorts! Lots of food and entertainment options.
Stayed 4 nights in Aug 2025

10/10 Excellent

Rudolph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2025

8/10 Good

Godofredo

Liked: Cleanliness, amenities, property conditions & facilities
Very good service, but the they have a social club membership, they make me waist to much of my vacation time.
Stayed 5 nights in Jul 2025

10/10 Excellent

Amazia Adelyn

Stayed 7 nights in May 2025

10/10 Excellent

Cynthia

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The hoteal staff were attentive and carong from beginning to end. Very accommodating! The app for reservations is a bit misleading but the concierge at each lobby are very helpful. The servers at the restaurants provided beyond great customer service. We were surprised everyday with a treat from the person that takes care of the rooms. Sad to leave, but will be back.the food is fenomenal at the resyaurants and at the buffets! Entertainment needs a bit of work, But the beach parties are great...
Stayed 4 nights in Aug 2025

10/10 Excellent

Rafael Ramirez

Stayed 3 nights in Jul 2025

6/10 Okay

Faduma

Stayed 4 nights in Jul 2025

10/10 Excellent

Jacquelyn Ann

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

David Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attentiveness of all staff in the restaurants and pools was amazing. The areas inside the buildings as well as outside were kept very clean.
Stayed 7 nights in Jul 2025

10/10 Excellent

Joanne

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Grand Palladium. We booked Colonial but was bumped into Kantenah and VIP guests. Being VIP guests, we got access to exclusive restaurants and lounges and concierge service. David and Cielo, our concierges, are awesome. They are always a text message away.
Stayed 7 nights in Jul 2025