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HOSHINOYA Karuizawa

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Hot springs
Hot springs
Niwaroji (Junior Villa Grand)  | Bathroom

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

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2148 Nagakura, Karuizawa-machi, Karuizawa, Nagano, 389-0194
  • Place, Harnile Terrace
    ‪2 min walk‬
  • Place, Karuizawa Kogen Church
    ‪3 min walk‬
  • Place, Karuizawa Stone Church
    ‪6 min walk‬

Room options

View all photos for Niwaroji (Junior Villa Grand) 

Niwaroji (Junior Villa Grand) 

Niwaroji (Junior Villa Grand) 

  • Garden view
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Large Single Beds
  • Free Wi-Fi

View all photos for Niwaroji (Junior Villa Maisonette) 

Niwaroji (Junior Villa Maisonette) 

Niwaroji (Junior Villa Maisonette) 

  • Garden view
  • 78 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Mizunami (Water Side King) 

Mizunami (Water Side King)  | Garden

Mizunami (Water Side King) 

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 48 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Yamaroji (Mountain view) 

Yamaroji (Mountain view)  | Living room

Yamaroji (Mountain view) 

10.0 out of 10
Exceptional
(6 reviews)
  • Mountain view
  • 44 sq m
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Yamaroji (Mountain Side King) 

Yamaroji (Mountain Side King) 

Yamaroji (Mountain Side King) 

9.4 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Yamaroji (Mountain Side)

Yamaroji (Mountain Side) | Living room

Yamaroji (Mountain Side)

9.4 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 67 sq m
  • Sleeps 3
  • 3 Large Single Beds
  • Free Wi-Fi

View all photos for Mizunami (Water side) 

Mizunami (Water side) 

Mizunami (Water side) 

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 57 sq m
  • Sleeps 3
  • 3 Large Single Beds
  • Free Wi-Fi

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About this property

HOSHINOYA Karuizawa

A full-service spa, a restaurant, and a bar/lounge are available at this lodge. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a coffee shop/cafe, massage/treatment rooms, and 24-hour room service. Housekeeping is available once per stay.
HOSHINOYA Karuizawa offers 77 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered once per stay and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include hot stone massages and massages. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. There are hot springs on site.

During your stay at HOSHINOYA Karuizawa, you're just a quick walk from Harnile Terrace. Features include free WiFi in public areas, free self parking, and a free area shuttle.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Full breakfast served daily for a fee
  • Treat yourself to hot stone massages at the spa
  • Services include babysitting, supervised childcare, and a concierge
  • Onsite recreation includes hot springs
  • Steps from Karuizawa Kogen Church and Harnile Terrace
  • Free local-area shuttle service
As a guest of HOSHINOYA Karuizawa, you'll find a full-service spa and hot springs. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A library, a terrace, and multilingual staff are also featured at the luxury HOSHINOYA Karuizawa. Self parking is free.

Smoking is allowed in designated areas at this 5-star Karuizawa lodge.

For a fee, guests can enjoy full breakfast daily from 7 AM to noon.
HOSHINOYA Karuizawa has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7 AM to noon for a fee: JPY 3,500 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Full-service spa
  • Hot springs
  • Library

Family friendly

  • Babysitting (surcharge)
  • Free area shuttle
  • In-room refrigerator
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (once per stay) (for a fee)
  • Multilingual staff

Outdoors

  • Garden
  • In the mountains
  • On a river
  • On the boardwalk/promenade
  • Picnic area
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Hot stone massages
  • Hot/mineral springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heated floor
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Housekeeping service is provided every 3-days. The listed housekeeping fee applies for additional cleaning requests. Trash pickup and towel exchanges are provided daily for no fee.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately JPY 3500 per person
  • Housekeeping fee: JPY 9680 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the lodge before arrival using the contact information on the booking confirmation.
  • Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

HOSHINOYA Karuizawa Hotel
HOSHINOYA Hotel
HOSHINOYA
HOSHINOYA Karuizawa Lodge
HOSHINOYA Lodge
HOSHINOYA Karuizawa Lodge
HOSHINOYA Karuizawa Karuizawa
HOSHINOYA Karuizawa Lodge Karuizawa

HOSHINOYA Karuizawa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 171 out of 238 reviews
Rating 8 - Good. 44 out of 238 reviews
Rating 6 - Okay. 14 out of 238 reviews
Rating 4 - Poor. 5 out of 238 reviews
Rating 2 - Terrible. 4 out of 238 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Reema

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely people, gorgeous property. Book restaurant on premises in advance.
Stayed 2 nights in Dec 2025

8/10 Good

Robert, Toronto

Stayed 2 nights in Dec 2025

10/10 Excellent

Gilbert Yiu Tong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lounge is amazingly comfortable
Stayed 2 nights in Dec 2025

10/10 Excellent

Francesca

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This was one of the more memorable experiences and stays I've ever had - the loveliest even. Everything from the decor to the hospitality of the entire staff to the food to the meditation bath was a testament to intentionality. The attention to detail and storytelling of the omakase dinner at the restaurant was my absolute favorite part of our entire stay. Can't wait to return, hopefully for many years to come!
Stayed 2 nights in Nov 2025

10/10 Excellent

Joseph Muchun

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful hotel and extremely friendly staffs with wonderful hot springs.
Stayed 2 nights in Nov 2025

10/10 Excellent

Yongje

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had very wonderful time eith your remarkable service and hospitality.
Stayed 3 nights in Nov 2025

10/10 Excellent

Wu hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this property was divine. It exceeding my expectations in every way, the location, the atmosphere, the facilities, the staff, landscape, cleanliness. I cannot fault this property and would stay there again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Joongwon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast
Stayed 2 nights in Oct 2025

8/10 Good

William, Lafayette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent—friendly and helpful. The location was convenient enough, though a bit far from town. It’s best if you have your own car rather than rely on public transportation.
Stayed 2 nights in Sep 2025

2/10 Terrible

ANDY

Disliked: Cleanliness, staff & service, property conditions & facilities
Too old facility
Stayed 1 night in Sep 2025

10/10 Excellent

Yao Hung

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Yookyung

Stayed 4 nights in Aug 2025

10/10 Excellent

Megan, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is excellent! We loved our stay. It’s perfect if you’re looking for a relaxing stay surrounded by natural beauty. Only downside is there aren’t many amenities within walking distance besides a little tourist area. There is easy access to the local bus if you don’t mind spending 30 minutes going into town.
Stayed 3 nights in Aug 2025

8/10 Good

Chiayuan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

YUNHEE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best experience

The service during my stay in Hoshinoya was the best. It was good time to fully enjoy nature during my stay. Thank you very much to all member of Hoshinoya.
Stayed 2 nights in May 2025

10/10 Excellent

Xing

Stayed 3 nights in May 2025

6/10 Okay

Zachary

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

Po Yan

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

6/10 Okay

pui ching

Travelled with partner
Liked: Cleanliness, staff & service
HOSHINOYA Group is famous for its uniqueness from its surrounds to design and architecture of the hotel compound and its room. Karuizawa is an example of this blueprint.
Stayed 3 nights in Mar 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

MS

The view is excellent, service is good, meals are yammy, every thing is attractive for next stay. Except a stuff in the front desk is not friendly to new visitor. She missed my booking and ask to contact with Hotel.com strongly at that time even I show her Hote.com confirmation letter and would like to pay for a new room till her college found my reservation. It's great that I got my room after 30 minutes in communication with her. Otherwise, I cannot image heavy snowing and darker outside without a room for stay. It's my first visit Karuizawa and first time to Hoshinoya Karuizawa. Amazing front dest service!
Stayed 2 nights in Mar 2025

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of my all time favorite hotels.

I’ve stayed here several times, it’s always very relaxing and enjoyable. Their service is impeccable, as always. And that‘s why I keep coming back.
Stayed 2 nights in Feb 2025

4/10 Poor

Yi-Jen

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Feb 2025

6/10 Okay

Eui yung

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Kwok Wai

Stayed 2 nights in Jan 2025