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Hotel Marroad Karuizawa

3.5 star property

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Photo gallery for Hotel Marroad Karuizawa

Lounge
Restaurant
Front of property
Courtyard
Free minibar, in-room safe, desk, blackout curtains

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
1178 Karuizawa, Karuizawa-machi, Kitasaku-gun, Karuizawa, Nagano-ken, 389-0102
  • Place, Karuizawa Prince Shopping Plaza
    ‪9 min walk‬
  • Place, Karuizawa Prince Hotel Ski Resort
    ‪14 min walk‬
  • Place, Old Karuizawa Ginza Street
    ‪15 min walk‬

Room options

View all photos for Twin Room, Non Smoking

Free minibar, in-room safe, desk, blackout curtains

Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Japanese-Western Style Room, Non Smoking

Free minibar, in-room safe, desk, blackout curtains

Japanese-Western Style Room, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 38 sq m
  • Sleeps 5
  • 2 Single Beds and 3 Single Futons
  • Free Wi-Fi

View all photos for Twin Room, Non Smoking

A hotel room with two beds, a nightstand with lamps, a chair, and a table.

Twin Room, Non Smoking

  • Sleeps 2
  • Free Wi-Fi

Similar properties

Hot springs
Karuizawa Prince Hotel West
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  • Free Wi-Fi
  • Restaurant
  • Gym
  • Tennis court
4.3 out of 5, Excellent, 1,000 reviews
The price is €170
30 Jun - 1 Jul
Karuizawa Prince Hotel West

About this property

Hotel Marroad Karuizawa

Jump on the free ski shuttle for a day on the slopes before returning to Hotel Marroad Karuizawa for a meal at the restaurant and a drink at the bar/lounge. Additional amenities include ski storage and ski passes.
Hotel Marroad Karuizawa offers 41 air-conditioned accommodations with free minibar items and safes. Accommodations offer separate sitting areas. 32-inch flat-screen televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and bidets.

This Karuizawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Hotel Marroad Karuizawa, you're just a quick walk from Karuizawa Ohga Hall. Free WiFi in public areas, free self parking, and free train station pick-up service are available.
  • Free WiFi
  • Free self parking and extended parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes bike rentals
  • Just a 2-minute drive from Karuizawa Prince Hotel Ski Resort and 6 minutes from Hoshino Onsen Hot Spring
  • Free train station pick-up, local-area, and shopping center shuttle service
Getting to the slopes is a breeze with the hotel's complimentary ski shuttle. Hotel Marroad Karuizawa helps provide the perfect ski vacation with ski storage and ski passes. When the sun goes down, sip après-ski drinks in the hotel's bar.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. Public spaces have free WiFi. Self parking is free.

This Art Deco Karuizawa hotel is smoke free.

FONTAINE - This bar serves light fare only.
LUMIERE - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free area shuttle
  • Free train station pick-up shuttle
  • Free shopping centre shuttle
  • Free ski shuttle
  • Free extended parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • FONTAINE
  • LUMIERE
  • SYMPHONY

Things to do

  • Bicycle rentals
  • Ski passes
  • Ski storage

Family friendly

  • Cot (surcharge)
  • Free area shuttle
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden

Spa

  • Aromatherapy
  • Facials
  • In-room massages
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 buildings
  • 2 floors
  • Art Deco architecture
  • Ballroom
  • Built in 1985
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6:00 PM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 10000.0 per night.
  • Cribs (infant beds) are available for JPY 2000.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: JPY 2000.0 per stay
  • Rollaway bed fee: JPY 10000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 6:00 PM - midnight.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hotel Marroad Karuizawa
Marroad Karuizawa
Hotel Marroad Karuizawa Hotel
Hotel Marroad Karuizawa Karuizawa
Hotel Marroad Karuizawa Hotel Karuizawa

Hotel Marroad Karuizawa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 33 out of 70 reviews
Rating 8 - Good. 27 out of 70 reviews
Rating 6 - Okay. 8 out of 70 reviews
Rating 4 - Poor. 2 out of 70 reviews
Rating 2 - Terrible. 0 out of 70 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

ai

Liked: Cleanliness, staff & service
ホテル内外にエスカレーター、エレベーター、スロープが無いので、高齢者や怪我人にはツラい。
Stayed 2 nights in May 2023
Verified

10/10 Excellent

YUJI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

親切な対応に大満足。

価格が安かったので期待してませんでしたが、ホテルの方の対応が良くて大満足。 軽井沢に旅行の際にはまたコチラに宿泊したいと思います。 下手な高級ホテルより絶対良いです。 オススメです。
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

satoshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

静かで広く快適

部屋は大変広く清潔でした。静かな環境で快適。
Stayed 1 night in Nov 2021
Verified

6/10 Okay

CHAN

Liked: Cleanliness, staff & service, room comfort

Generally Great

Nice and Friendly Staff A little far from most restaurants Older facility, no elevator(Guest Room on 2nd Floor)
Stayed 3 nights in Dec 2020
Verified

6/10 Okay

yoko

階段しかないので足の悪い方は無理ですね、
Stayed 1 night in Oct 2020
Verified

6/10 Okay

YASUHIRO

Liked: Cleanliness

深夜に食べるものがない

軽井沢は夜遅くなるとコンビニもなく、レストランの閉店も早いため、近隣では軽食もとれない。ルームサービスや土産店や自販機で食事を購入できるようにするなど配慮が欲しい。
Stayed 1 night in Sep 2020
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

旧軽中心にロケーション

軽井沢駅、旧軽に、車で移動が楽。
Stayed 1 night in Jun 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
溫柔，體貼及有禮貌的工作人員為這家報到櫃檯位於二樓的飯店增色許多。此外，隨時可以預約飯店至滑雪場及車站的接送服務也是服務的特色。總結，非常好的飯店體驗，我們一定再來。
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

Beautiful hotel! We visited over the Christmas holiday and had a wonderful experience. The hotel staff were fantastic! Although there was a language barrier, everyone was friendly and really made an effort to make sure our needs were met. The hotel isn’t in the best location but you can easily walk into town and the hotel provides a shuttle to the ski resort and train station. Our room was huge! Even by American standards.
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
場所も良くコスパにはリーズナブルで満足しています。ルームサービスでも融通きかせてくださり有り難かったです。 エントランスまでが階段でしたが、荷物が重かったため、少し大変でした。帰りはスタッフが持って下さいました。
Stayed 2 nights in Nov 2019
Verified

4/10 Poor

junko

Disliked: Cleanliness, staff & service, room comfort
Wi-Fiの電波が悪くて残念でした
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

FUMIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
こじんまりした静かなホテルです。特にスタッフの自然体の親切が心地よかったです。
Stayed 1 night in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

マロウドホテル軽井沢の感想

清潔なホテルでしたが年数の古さとベッドの狭さを感じました。
Stayed 1 night in Jul 2019
Verified

8/10 Good

kazuyuki

ホテルの環境は清潔で清閑で狭隘感もなく、心地良くのんびりと2泊3日を過ごせました。レストランで固苦しいデイナーでなく一品料理がいただければと思いました。
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, nice and large room, I mean really large. Maybe we missed a balcony.
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

The service and breakfast were great! The room is very comfortable too
Stayed 3 nights in Jan 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
暖房の温度が調節できると嬉しいです。 それから、部屋の乾燥が気になりました。
Stayed 2 nights in Jan 2019
Verified

10/10 Excellent

Ling Chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is big and the staffs are helpful even they don’t speak English, they will use google translate to communicate with us.
Stayed 1 night in Dec 2018
Verified

4/10 Poor

Michael

Disliked: Staff & service, property conditions & facilities, room comfort
間酒店好舊, 雖然我知好凍, 但房入面內置暖氣, 令人好焗好辛苦, 最慘入面連風線又冇, 冷氣又冇, 職員連基本英文都講唔到, 正面有條長樓梯仲要冇lift...再講, 話就話近滑雪場及輕井澤站(其實我覺得都唔太近, 都要行成15分鍾）, 行都唔係問題啦, 間野附近連便利店, 仲要行入酒店果段路連街燈都好少, 好恐怖, 強烈唔建議大家黎.
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

WEN HUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不論日式或西式早餐都非常豐盛 從餐廳的大片玻璃望出去就是滿園的楓紅 服務人員態度親切 是一趟愉快的旅遊住宿體驗
Stayed 4 nights in Nov 2018
Verified

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Refreshing & enjoyable

The hotel location is definitely a quiet one though a bit inconvenient to go around other part of Karuizawa. The staff are extremely kind.
Stayed 2 nights in Oct 2018
Verified

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
台風の影響で部屋が停電になり、サブ電源に切り替えてもらった。
Stayed 2 nights in Oct 2018
Verified

10/10 Excellent

cathy

Liked: Cleanliness, staff & service, property conditions & facilities
ショッピングモールに近くてよい。
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

エレガントなサービス

・館内は静かで落ち着いた雰囲気、エレガントという言葉がぴったり。 ・アメニティーグッズの歯ブラシの柄は色を変え取り違いを防ぐ工夫や、チェックイン時の　対応、その後客室に入ると電気ポットのお湯がたっぷり沸いていて直ぐに一腹できる　　等、細やかな気配りが　心地よい。軽井沢駅への送迎もある。 ・客室はとても広く、清潔で快適。 ・朝食のオムレツも美味! トーストのパンも焼き立てをサービスしてくれる。お代わりOK。
Verified

10/10 Excellent

Tomoki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

駅チカ

よかった
Stayed 2 nights in Feb 2018