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Karuizawa Prince Hotel West

4.0 star property

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Photo gallery for Karuizawa Prince Hotel West

Hot springs
Property video
3 restaurants, breakfast, lunch, dinner served; Japanese cuisine
3 restaurants, breakfast, lunch, dinner served; Japanese cuisine
3 restaurants, breakfast, lunch, dinner served; Japanese cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Gym
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Free WiFi

Explore the area

Map
1016-87 Karuizawa, Karuizawa, Nagano-ken, 389-0193
  • Karuizawa Prince Shopping Plaza
    ‪5 min walk‬
  • Karuizawa Prince Hotel Ski Resort
    ‪9 min walk‬
  • Old Karuizawa Ginza Street
    ‪3 min drive‬

Room options

View all photos for West Cottage TypeE(Non-Smoking)

LCD TV

West Cottage TypeE(Non-Smoking)

  • 75 sq m
  • Mountain view
  • Sleeps 6
  • 6 Twin Beds

View all photos for West Cottage TypeE(Smoking)

LCD TV

West Cottage TypeE(Smoking)

9.0 out of 10
Wonderful
(2 reviews)
  • 75 sq m
  • Mountain view
  • Sleeps 6
  • 6 Twin Beds

View all photos for West Wing Twin Room(Non-Smoking)

View from room

West Wing Twin Room(Non-Smoking)

8.8 out of 10
Excellent
(18 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for West Cottage TypeA(Smoking)

2 bedrooms, down duvets, in-room safe, desk

West Cottage TypeA(Smoking)

  • 47 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Deluxe Terrace Twin Room(Non-Smoking)

Deluxe Terrace Twin Room(Non-Smoking) | Property amenity

Deluxe Terrace Twin Room(Non-Smoking)

10.0 out of 10
Exceptional
(3 reviews)
  • 24 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for West Cottage Type D(Smoking)

LCD TV

West Cottage Type D(Smoking)

  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

View all photos for West Cottage TypeA(Non-Smoking)

2 bedrooms, down duvets, in-room safe, desk

West Cottage TypeA(Non-Smoking)

  • 47 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

View all photos for West Cottage Type D(Non-Smoking)

LCD TV

West Cottage Type D(Non-Smoking)

8.0 out of 10
Very good
(3 reviews)
  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

View all photos for West Cottage TypeF(Non-Smoking)

Property amenity

West Cottage TypeF(Non-Smoking)

9.0 out of 10
Wonderful
(2 reviews)
  • 95 sq m
  • Mountain view
  • Sleeps 8
  • 8 Twin Beds

View all photos for West Cottage TypeF(Smoking)

Property amenity

West Cottage TypeF(Smoking)

  • 95 sq m
  • Mountain view
  • Sleeps 8
  • 8 Twin Beds

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Lobby

Hotel Indigo Karuizawa by IHG

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, (342)
The price is €481
for 1 room
5 Jul - 6 Jul
Hotel Indigo Karuizawa by IHG

About this property

Karuizawa Prince Hotel West

Slopeside fun with 3 restaurants and golf course
With direct access to the slopes, Karuizawa Prince Hotel West offers amenities like ski storage and ski passes, while an area shuttle is complimentary for guests.
Karuizawa Prince Hotel West offers 430 accommodations with safes and slippers. Beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include shower/tub combinations with deep soaking bathtubs, bidets, toilets with an electronic bidet, and complimentary toiletries.

This Karuizawa hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including hot springs and 10 outdoor tennis courts. Other recreational amenities include ski-in/ski-out access and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). There are hot springs open between 6:00 AM and 10:30 PM.
Our customers tell us they can't get enough of the helpful staff at Karuizawa Prince Hotel West. During your stay, you'll be connected to a shopping center, and just a quick walk from Karuizawa Prince Shopping Plaza. Free WiFi in public areas, a free area shuttle, and 3 restaurants are available.
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy a bite to eat at one of the 3 restaurants
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • Onsite recreation includes hot springs, a golf course, and 10 outdoor tennis courts
  • Guests have great things to say about the helpful staff and the proximity to shopping
  • Within a 15-minute walk of Karuizawa Prince Shopping Plaza and Karuizawa Prince Hotel Ski Resort
  • Free shopping center and local-area shuttle service
During the winter, enjoy onsite recreation like snowboarding and return when the snow melts for a round of golf at the onsite golf course. Karuizawa Prince Hotel West helps provide the perfect ski vacation with ski storage, skiing lessons, and ski equipment rentals.

There are 3 restaurants on site, along with a grocery/convenience store. Public spaces have free WiFi. This ski hotel also offers outdoor tennis courts, a fitness center, and ski passes. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Karuizawa hotel.

ALL DAY DINING LOUNGE/BAR - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Reservations are required.
日本料理 からまつ - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner. Reservations are required. Open select days.
中国料理 桃李 - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Free shopping centre shuttle
  • Parking on site (JPY 1,000 per night)

Food and drink

  • 3 restaurants

Restaurants on site

  • ALL DAY DINING LOUNGE/BAR
  • 中国料理 桃李
  • 日本料理 からまつ

Things to do

  • 10 outdoor tennis courts
  • 9-hole golf course
  • Bicycle rentals
  • Bowling alley
  • Gym
  • Hot spring
  • Mountain biking
  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Snowboarding
  • Ziplining

Family friendly

  • Bowling alley
  • Free area shuttle
  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 41,667 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Hot spring
  • Hot springs open from 6:00 AM - 10:30 PM
  • Public indoor mineral hot springs (onsen)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Free extra futon

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 20-inch LCD TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11 AM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests with Half Board plans must book meals in advance.
Dinner reservations are required in all restaurants. Also, guests who book half board rates must arrive prior to 8 PM to receive dinner.
Room names indicate varying check-in and check-out times, which override posted check-in and check-out hours. Smoking preference requests cannot be accommodated for Run of the House bookings.
This property charges a hot spring entrance fee of JPY 2,000 for adults, and JPY 1,850 for children ages 3-12 (no fee for children under 3) for guests booked in West Cottage room types. Guests in these room types may access the hot springs from 6 AM to 7 PM, daily.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: JPY 1000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Additional fees may apply to children up to age 6 using existing bedding for items such as meals and will be collected directly at the property per child, per night.

We should mention

  • Hot springs access available from 6:00 AM to 10:30 PM.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Hotel Karuizawa
Karuizawa Hotel
Karuizawa Prince
Karuizawa Prince Hotel
Prince Hotel Karuizawa
Prince Karuizawa
Prince Karuizawa Hotel
Karuizawa-Machi Prince Hotel
Prince Hotel Karuizawa Machi
Prince Hotel West
Karuizawa Prince West
Prince West
Karuizawa Prince West
Karuizawa Prince Hotel West Hotel
Karuizawa Prince Hotel West Karuizawa
Karuizawa Prince Hotel West Hotel Karuizawa

Karuizawa Prince Hotel West Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 468 out of 1001 reviews
Rating 8 - Good. 352 out of 1001 reviews
Rating 6 - Okay. 120 out of 1001 reviews
Rating 4 - Poor. 35 out of 1001 reviews
Rating 2 - Terrible. 26 out of 1001 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chiyong

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room I stayed had beautiful view of ski resort, but it was very quiet, also how they arranged the bathroom and toilet and wash basins was very nice to shared by two persons and with privacy. Also hotel offered very nice public bath, which I would like to recommand very highly. However, choice of food could of been wider, but all and all this place was alot better located and offed better food than other hotels I stayed at Karuizawa before.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kara

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property!! Our room was so peaceful, very spacious, and very renovated. One of the best hotels in Japan that I have stayed in. Onsen was beautiful! Right next to a great outlet mall! Lots to do around the area. We were able to bus and uber around the property.
Stayed 3 nights in Feb 2025

10/10 Excellent

MING TIM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Feb 2025

2/10 Terrible

Kai Kwong

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service

Service Quality Needs Improvement

1. I experienced unhelpful behavior from bus drivers on two circular routes and felt discriminated against as a Chinese tourist. On several occasions, they required us to exit the bus and take the one in the opposite direction, even though both routes are circular and follow the same path. 2. The bus schedule is insufficient to meet the demand, resulting in buses that are always packed with people 3. The hot spring services close at 7pm. This early closure is quite unexpected and inconvenient, as it is common for guests to enjoy the hot springs after dinner, well beyond 7pm.
Stayed 1 night in Jan 2025

6/10 Okay

Connie

Disliked: Property conditions & facilities
Too far away
Stayed 2 nights in Jan 2025

10/10 Excellent

Jacquelin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will come back again

Great service and convenient for skiing!
Stayed 5 nights in Jan 2025

6/10 Okay

Siu Hong

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unhelpful staff. No concierge desk and staff unwilling to help make phone calls for dining reservations. Amenities quality doesn’t match the room price. Shuttle jam packed with ppeople and luggages. Convenient location and clean environment. Onsen in good condition. Good place for ski beginners. Convenient place for ski in and out but the rooms are rather small.
Stayed 4 nights in Dec 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Dec 2024

10/10 Excellent

Yue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hotel with many different stay options
Stayed 2 nights in Nov 2024

8/10 Good

Joseph, Harwich

Stayed 2 nights in Nov 2024

8/10 Good

Gihardjo, Chicago

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Hui Qi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

WAI YIP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

4/10 Poor

Ying Chuong

Liked: Staff & service
Disliked: Property conditions & facilities
Normal
Stayed 1 night in Nov 2024

6/10 Okay

Kwun Yue

Travelled with family
Liked: Amenities
I hope the hotel can learn more about the needs of visitors from other Asian regions.
Stayed 2 nights in Oct 2024

10/10 Excellent

debbie

Stayed 2 nights in Oct 2024

10/10 Excellent

Shafi

Travelled with family
Liked: Cleanliness, staff & service
Beautiful surrounding
Stayed 1 night in Jul 2024

10/10 Excellent

Naoko

Travelled with family
Liked: Amenities, property conditions & facilities
grate
Stayed 1 night in Aug 2024

10/10 Excellent

Nakarin

Stayed 2 nights in Feb 2023

8/10 Good

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that they have shuttle bus to and from Shopping Center and Station. The hot springs is wonderful, although a bit far to walk. Overall very nice hotel, I will stay here again next time.
Stayed 1 night in Jul 2024

6/10 Okay

Hyung

Travelled with family
Disliked: Staff & service, property conditions & facilities

For japanese speaking people only

The entire facility was very dated. Whole facility was understaffed and staff was very untrained. Very few staff spoke very little english. Getting around the resorts was challenging.
Stayed 1 night in Jun 2024

10/10 Excellent

Satoshi, Oami

Stayed 1 night in Jun 2024

6/10 Okay

Sylvia

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2024

4/10 Poor

Kent

Stayed 5 nights in Jun 2024

6/10 Okay

Stephen

Travelled with family
Disliked: Amenities
What i didn’t like is the their transportation staff,VERY RUDE and UNACCOMMODATING. The Country club is very nice, but our log cabin is not worth it. The toilent STINKS! and also the HOUSEKEEPING STAFF DIDNT TAKE OUT ALL THE TRASH. Your reputation is wasted. Your performance fell far below expectations.
Stayed 2 nights in Jun 2024