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The Kayseri Loft Hotel

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Lobby
Café
Lobby
Rooftop terrace
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Germir Mahallesi, Sivas Caddesi, 1777. Sokak No:39, Melikgazi, Kayseri, Kayseri, 38030
  • Place, Cifte Kumbet
    ‪18 min walk‬
  • Place, Sirin Aquapark
    ‪4 min drive‬
  • Place, Kayseri Castle
    ‪6 min drive‬
  • Airport, Kayseri (ASR-Erkilet Intl.)
    ‪9 min drive‬

Room options

View all photos for Deluxe Suite Room Mountain View

Deluxe Suite Room Mountain View

Deluxe Suite Room Mountain View

  • Mountain view
  • 120 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Double Sofa Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Deluxe Family Room Mountain View

Premium bedding, memory-foam beds, minibar, laptop workspace

Deluxe Family Room Mountain View

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double/Twin Apart Mountain View

Deluxe Double/Twin Apart Mountain View

Deluxe Double/Twin Apart Mountain View

7.0 out of 10
Good
(11 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed, 1 Large Single Sofa Bed and 1 Single Murphy Bed OR 2 Single Beds, 1 Large Single Sofa Bed and 1 Single Murphy Bed
  • Free Wi-Fi

View all photos for Deluxe Apart Room - SKI PACKAGE

Premium bedding, memory-foam beds, minibar, laptop workspace

Deluxe Apart Room - SKI PACKAGE

  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed, 1 Large Single Sofa Bed and 1 Single Murphy Bed OR 2 Single Beds, 1 Large Single Sofa Bed and 2 Single Murphy Beds
  • Free Wi-Fi

View all photos for Deluxe Suite Room - SKI PACKAGE

Premium bedding, memory-foam beds, minibar, laptop workspace

Deluxe Suite Room - SKI PACKAGE

  • Mountain view
  • 120 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed, 1 Large Single Sofa Bed and 1 Single Murphy Bed
  • Free Wi-Fi

View all photos for Deluxe Room - SKI PACKAGE

Premium bedding, memory-foam beds, minibar, laptop workspace

Deluxe Room - SKI PACKAGE

  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds, 1 Large Single Sofa Bed and 1 Single Murphy Bed OR 1 Queen Bed, 1 Large Single Sofa Bed and 1 Single Murphy Bed
  • Free Wi-Fi

View all photos for Deluxe Family Room - SKI PACKAGE

Shower, free toiletries, hair dryer, slippers

Deluxe Family Room - SKI PACKAGE

  • Mountain view
  • 40 sq m
  • Sleeps 5
  • 1 Queen Bed, 2 Large Single Beds and 1 Single Murphy Bed OR 4 Single Beds and 2 Single Murphy Beds
  • Free Wi-Fi

View all photos for Deluxe Double/Twin Room Mountain View

Premium bedding, memory-foam beds, minibar, laptop workspace

Deluxe Double/Twin Room Mountain View

7.8 out of 10
Good
(16 reviews)
  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed, 1 Single Sofa Bed and 1 Single Murphy Bed OR 2 Single Beds, 1 Single Sofa Bed and 1 Single Murphy Bed
  • Free Wi-Fi

View all photos for Junior Suite Room with Mountain View

40-cm LED TV with satellite channels, TV, ping pong

Junior Suite Room with Mountain View

  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed, 1 Single Murphy Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Presidental Suite Room with Jacuzzi

Premium bedding, memory-foam beds, minibar, laptop workspace

Presidental Suite Room with Jacuzzi

  • Mountain view
  • 120 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Deluxe Apart Room - SKI SHUTTLE PACKAGE

  • Sleeps 4
  • 1 Queen Bed, 1 Large Single Sofa Bed and 1 Single Murphy Bed OR 2 Single Beds, 1 Large Single Sofa Bed and 2 Single Murphy Beds
  • Free Wi-Fi

Deluxe Family Room - SKI SHUTTLE PACKAGE

  • Sleeps 5
  • 1 Queen Bed, 2 Large Single Beds and 1 Single Murphy Bed OR 4 Single Beds and 2 Single Murphy Beds
  • Free Wi-Fi

Deluxe Room - SKI SHUTTLE PACKAGE

  • Sleeps 4
  • 2 Large Single Beds, 1 Large Single Sofa Bed and 1 Single Murphy Bed OR 1 Queen Bed, 1 Large Single Sofa Bed and 1 Single Murphy Bed
  • Free Wi-Fi

Deluxe Suite Room - SKI SHUTTLE PACKAGE

  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed, 1 Large Single Sofa Bed and 1 Single Murphy Bed
  • Free Wi-Fi

Similar properties

Lobby
Radisson Blu Hotel, Kayseri
Kayseri City Center
  • Pool
  • Spa
  • Kids’ pool
  • Parking included
4.7 out of 5, Exceptional, 1,001 reviews
The price is €117
includes taxes & fees
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About this property

The Kayseri Loft Hotel

With direct access to the slopes, The Kayseri Loft Hotel makes guests feel at home with amenities like a full-service spa, ski storage, and ski passes.
The Kayseri Loft Hotel offers 85 air-conditioned accommodations with minibars and complimentary bottled water. Rooms open to balconies. Memory foam beds feature premium bedding. A pillow menu is available. 40-cm LED televisions come with premium satellite channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This Kayseri hotel provides complimentary wireless Internet access. Business-friendly amenities include phones; long-distance and international calls are complimentary (restrictions may apply). In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include ski-in/ski-out access and a sauna.

Children under 15 years old are not allowed in the swimming pool or hot tub without adult supervision. Guests under 3 years old are not allowed in the swimming pool or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, reflexology, and thalassotherapy. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at The Kayseri Loft Hotel. During your stay, you'll be connected to a shopping center, and within walking distance of Cifte Kumbet. Features include free WiFi in public areas and free valet parking, plus 2 restaurants.
  • Free WiFi
  • Free valet parking, self parking, and extended parking
  • For dining with garden views, stop by The Black Lounge, one of the property's 2 restaurants
  • Buffet breakfast served daily for a fee
  • Indulge with aromatherapy, reflexology, or deep-tissue massages at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a sauna, ski-in/ski-out access, and snow tubing
  • 6 minutes by car from Kayseri Castle and 7 minutes from City and Mimar Sinan Museum
  • Ski, local-area, and shopping center shuttle service available for a fee
  • Cats welcome for free (restrictions apply)
After a day on the slopes, indulge in a treatment at the full-service spa or enjoy the use of a sauna. This mountain hotel's ski shuttle (surcharge) will get you to the slopes in no time. Conveniences like ski storage, ski passes, and shopping on site allow you to spend less time with logistics and more time on the slopes.

There are 2 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Kayseri hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
The Black Lounge - Overlooking the garden, this café serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
The Roof Restaurant - Overlooking the garden, this restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Area shuttle (surcharge) up to 30 kilometres
  • Shopping centre shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Free uncovered extended parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: TRY 449 to 899 for adults and TRY 349 to 649 for children
  • 2 restaurants
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics

Restaurants on site

  • The Black Lounge
  • The Roof Restaurant

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Evening entertainment
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Hot tub
  • Library
  • Optional ski privileges
  • Playground
  • Sauna
  • Shopping
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Snow sports gear
  • Snow tubing
  • Table tennis
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's games
  • Children's toys
  • Grocery/convenience store
  • High chair
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,142 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • In a regional park
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2019
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Mediterranean architecture
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Extra futon (surcharge)
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-cm LED TV with premium satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Mini-fridge
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Free international calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only cats are allowed
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately TRY 449 to 899 for adults, and TRY 349 to 649 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Futon bed fee: TRY 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chair
Tax ID - 0490365401
This property accepts credit cards, debit cards, and cash
Parties and events are allowed on site
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
Guests may be permitted to bring a pet (birds or cats only) with advance notice. Dogs are not permitted.
Property Registration Number 2022-38-0002
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • Alcohol isn't served at The Kayseri Loft Hotel.

Property is also known as

The Kayseri Loft Hotel Hotel
The Kayseri Loft Hotel Kayseri
The Kayseri Loft Hotel Hotel Kayseri

The Kayseri Loft Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 269 out of 520 reviews
Rating 8 - Good. 148 out of 520 reviews
Rating 6 - Okay. 52 out of 520 reviews
Rating 4 - Poor. 28 out of 520 reviews
Rating 2 - Terrible. 23 out of 520 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Mehmet

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Marijn

Liked: Cleanliness, staff & service
The hallways were way too dark, gave weird feeling. The room was fine, personell was great. The pool was a little coldish and needs to get a makeover, looks neglected. (and there were some floating particles in the water that were kinda plasticy)
Stayed 1 night in Feb 2026
Verified

8/10 Good

ABDOLREZA

Disliked: Amenities
The hotel had very good access and a very good location.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Mohamad

Liked: Cleanliness, amenities, property conditions & facilities
Very lovely and modern, would recommend
Stayed 1 night in Jul 2025
Verified

8/10 Good

Rosemarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay if you travel with kids and have a early flight.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Ozgur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
****
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

BUSRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
*
Stayed 1 night in Jul 2025
Verified

8/10 Good

NIKOLAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful view on a mounting.

Nice and clean rooms in this hotel. Will stay again in the next time.
Stayed 1 night in Jul 2023
Verified

6/10 Okay

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect for our needs. The room was clean and was serviced each day. The kitchenette was nice except it was not stocked with cookware or dishware.
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Syed Abbas R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very enjoyable experience

Have a wonderful stay at this hotel. Rooms are big, spacious and service friendly and excellent. Breakfast is good and location is perfect if you wish to hire a car for stay in kayseri. Shall recommend and stay again when visit Kayseri.
Stayed 2 nights in Jul 2022
Verified

8/10 Good

Frances

Liked: Staff & service, room comfort

We enjoyed our stay

Okay hotel made better by helpful and friendly staff. Overall the building itself feels a bit rundown and could be better taken care of - missing tiles in the pool, a small hole in our floor left after some plumbing maintenance, clean but graying and threadbare towels, the room could have been a bit cleaner... But we enjoyed our stay and felt that the hygiene was adequate. Great location by the tram! Pool was small but nice and we were able to have multiple sessions in the sauna and hamam without anyone else using the facilities at the same time as us on a Friday night which was a surprising plus. Very nice staff.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Zeki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sauber guter personal
Stayed 1 night in Aug 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good option

Breakfast and dinner were so good. The only drawback was some technical failures. 9/10
Stayed 4 nights in Jan 2023
Verified

4/10 Poor

Samira

Disliked: Cleanliness, amenities, property conditions & facilities
Pool was closed. Hamam smelled like mold. They changed my room because it did not have working hair dryer and lights kept flickering. Secund room was much better. It felt like I was renting an apartment building and not a hotel.
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay close to Kayseri airport. Staff was friendly and quick to check us in. Room was good for our family of 5. However. AC was only available in the main room and not in the inside bedroom. AC was pretty weak even at the highest setting I don’t think it will be sufficient for summer stay.
Stayed 1 night in Mar 2024
Verified

6/10 Okay

Karen Matta

Liked: Cleanliness, staff & service
Exterior and interior is poorly maintained and appears worn. Bed and pillows uncomfortable. Sheet barely covered mattresses which had no protective covers. Towel gray and rough. Floor was cleaned but had filmy residue. Stair exit to outside was unlocked allowing anyone to go in. Overall photos are from when it was new but it has not been maintained
Stayed 1 night in Jul 2025
Verified

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Disappointed

Good value for money but the hotel is not well maintened. Balcony is not safe for kids. No one cleaned our room on our second day. Swimming pool is really cold. Someone left his food tray in the stairs on our first day and it stayed there until we left. Not sure if eventually someone removed it. The hotel looks understaffed. Breakfast is so so. There was also a very bad smell outside the hotel on our second day, it was impossible to open the window with such smell. Next time I would rather stay in a hotel closer to downtown. This hotel has potential thought but they need to maintain it properly.
Stayed 2 nights in Mar 2024
Verified

6/10 Okay

Roland

Liked: Cleanliness, staff & service, amenities
Ultimately, we enjoyed our stay at the Kayseri Loft Hotel. The room was comfortable (albeit, rather warmer than it needed to be--everywhere in the hotel), the breakfast buffet was tasty, with a number of options, and the pool/spa/sauna area was a nice attraction for time spent at the hotel. Some areas to consider for upgrades: First, the room security. The door to the room does not have a peephole or a security lock that allows one to see outside without fully opening the door. This came to my attention one evening when someone was trying to use his room key to open the wrong room (my room). Second, we had a small issue with the shuttle service to the Erciyes ski area. Our driver seemed to wander about Kayseri before heading up the hill, and when he finally did start heading up the hill, his van broke down, requiring us to shift vehicles. I realize that vehicles can and do run into technical difficulties. However, because of the time spent needlessly driving around (heading toward and away from the mountain) the driver was not aware of the vehicle issue until we had already been in the van for nearly half an hour. Overall, we did enjoy our stay! That is the important thing to remember.
Stayed 4 nights in Dec 2024
Verified

2/10 Terrible

Tania

Disliked: Amenities, property conditions & facilities
Awful Experience – Would Never Stay Again We arrived late in the evening with our three young children, and the first impression was terrible. The room reeked of strong cigarette smoke and instantly made me feel sick. Sadly, my children had to sleep in that smell. We had to have the doors open t 1am for an hour before we could go to sleep to air it out. We are non smokers.The pillows were like rocks, housekeeping is unavailable in the evening and the room itself was dirty in every corner and very tatty. Paint and decoration were peeling, everything looked old and dated, mixed with some modern new furnitures and it looked nothing like the modern rooms shown in the online photos which make it look immaculate. It's a 2 star hotel. If we had arrived during the daytime, we would have left immediately. It was so disappointing, and honestly one of the worst feelings as a parent is having to put your children to bed in a room that feels unhygienic and reeks of smoke. Pros: The main bed was comfortable (unlike the pull-out beds). The night receptionist was friendly. Breakfast was decent; my family ate while I just had coffee. Cons: Strong cigarette smell in the room. Pillows extremely uncomfortable. Dirty, poorly maintained, very old décor. No proper housekeeping. Day receptionist was cold and unwelcoming. Misleading online photos. I would not recommend this hotel, especially for families with children.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Not coming back -- which is a pity

A sad experience to be back after half a year and to see how much the place has been run down in the intervening months. It is one of those hotels where clearly a lot of funds were put in initially only to be neglected afterwards. The place is kept very clean, which is good, but the faucets are wobbly and loose, the toilet roll holder is about to drop out of its screwholes, only a selection of lightbulbs seem to function, rain enters in through doors and skylights, and so on, and so forth. But really, all of this is forgivable and forgettable. The real news is that the restaurant no longer serves beer and wine. The top floor used to be a lively and welcoming place after a long day of work. It's now silent as the grave. For me this is a dealbreaker: I want to have a beer or a glass of wine with my food. Nothing excessive, of course. But whether it is a result of encroaching fundamentalism or just the same disengagement as the neglect of the rooms, it is not acceptable to drink tepid water or fruit juice with my steak or Turkish hors d'oeuvres. I will have to find another place when staying in Kayseri. Which is a pity.
Stayed 3 nights in Sep 2023
Verified

4/10 Poor

Dzmitry

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Su basıncı iyiydi ve yatak rahattı. Ancak odada kötü bir koku vardı; prizler, lamba ve kanepeler hepsi kötü durumdaydı.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Gonca

Liked: Cleanliness, staff & service, property conditions & facilities
Odamız temizdi.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Levent

Liked: Cleanliness, staff & service, property conditions & facilities
Spa kısmı yeterli
Stayed 1 night in Mar 2026
Verified

8/10 Good

Gökhan

Liked: Cleanliness, staff & service, amenities
Oda temizdi, kahvaltısı çeşit bol ve lezzetliydi. Fakat otele girdiğimizde farklı bir oda verildi. 4 kişilik oda almamıza rağmen 3 kişilik oda verildi. 1.5 saatlik uğraş ve bekleme sonucunda 4 kişilik odaya geçebildik. Resepsiyondaki arkadaş odayı doğru verdiğini iddia etti. Onu ikna etmek zordu biraz. Odayı aldıktan sonra belgelerinizi kaydetmeyi unutmayın..
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, amenities
Odalar temiz personel guleryuzlu 👍
Stayed 3 nights in Feb 2026