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Best Western Plus Kelowna Hotel & Suites

2.5 star property

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Photo gallery for Best Western Plus Kelowna Hotel & Suites

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen) | Private kitchenette
BBQ/picnic Area
Deep-tissue massages, 2 treatment rooms, massages
Indoor pool, open 8:00 AM to 11:00 PM, pool loungers
1 bedroom, premium bedding, desk, laptop workspace

Reviews

8.6 out of 10
Excellent

Popular amenities

Explore the area

Map
2402 Highway 97 N, Kelowna, BC, V1X4J1
  • Orchard Park Mall
    ‪10 min walk‬
  • Kelowna General Hospital
    ‪6 min drive‬
  • Waterfront Park
    ‪7 min drive‬
  • Kelowna, BC (YLW-Kelowna Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, Courtyard View

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, Balcony, Courtyard View

9.0 out of 10
Wonderful
(17 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Balcony, Tower

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, Balcony, Tower

8.8 out of 10
Excellent
(42 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Balcony, Courtyard Area (with Sofabed)

1 bedroom, premium bedding, desk, laptop workspace

Suite, 1 Queen Bed, Balcony, Courtyard Area (with Sofabed)

8.4 out of 10
Very good
(8 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Refrigerator

1 bedroom, premium bedding, desk, laptop workspace

Deluxe Room, 2 Queen Beds, Non Smoking, Refrigerator

8.0 out of 10
Very good
(8 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Balcony, Tower (with Sofabed)

Executive Room, 1 King Bed, Balcony, Tower (with Sofabed)

Executive Room, 1 King Bed, Balcony, Tower (with Sofabed)

8.2 out of 10
Very good
(14 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

  • 40 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, Balcony (View)

1 bedroom, premium bedding, desk, laptop workspace

Deluxe Room, 1 Queen Bed, Non Smoking, Balcony (View)

9.4 out of 10
Exceptional
(19 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Patio (Pet Friendly)

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Patio (Pet Friendly)

9.2 out of 10
Wonderful
(7 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Balcony

1 bedroom, premium bedding, desk, laptop workspace

Executive Room, 1 King Bed, Non Smoking, Balcony

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Kitchen, Courtyard View (Living Room;with Sofabed)

Suite, 1 King Bed, Kitchen, Courtyard View (Living Room;with Sofabed)

Suite, 1 King Bed, Kitchen, Courtyard View (Living Room;with Sofabed)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (Living Room)

1 bedroom, premium bedding, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking (Living Room)

9.0 out of 10
Wonderful
(2 reviews)
  • 40 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, Courtyard View (with Sofabed)

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 1 King Bed, Balcony, Courtyard View (with Sofabed)

8.8 out of 10
Excellent
(14 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (No View)

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Balcony (No View)

9.0 out of 10
Wonderful
(18 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

1 bedroom, premium bedding, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Property amenity

Days Inn by Wyndham Kelowna

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.1 out of 5, Very good, (1507)
The price is €141
for 1 room
includes taxes & fees
18 Aug - 19 Aug
Days Inn by Wyndham Kelowna

About this property

Best Western Plus Kelowna Hotel & Suites

Eco-certified hotel with a full-service spa and free breakfast
This hotel features a full-service spa, an indoor pool, and a fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a conference center, and a hot tub are onsite. Housekeeping is available on request.
Best Western Plus Kelowna Hotel & Suites offers 176 accommodations with coffee/tea makers and designer toiletries. Rooms open to furnished balconies or patios. Beds feature premium bedding. 40-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

This Kelowna hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages and massages. The spa is open select days.
The free breakfast at Best Western Plus Kelowna Hotel & Suites gets high marks from our customers. During your stay, you're just a quick walk from Orchard Park Shopping Centre. Enjoy features like free WiFi in public areas and free self parking, plus a full-service spa.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Relax with a drink at the pub
  • Extended parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym
  • Guests have great things to say about the breakfast and the helpful staff
  • 6 minutes by car from Kelowna General Hospital and 6 minutes from Waterfront Park
  • Pets welcome for a fee (restrictions apply)
Best Western Plus Kelowna Hotel & Suites offers its guests a full-service spa, an indoor pool, and a hot tub. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and 10 meeting rooms. Event space at this hotel measures 5910 square feet (549 square meters) and includes a conference center. A fitness center, spa services, and a terrace are also featured at the eco-certified Best Western Plus Kelowna Hotel & Suites. Free self parking is available.

Smoking is allowed in designated areas at this Kelowna hotel.

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.
97 Street Pub - This pub serves lunch, dinner, and light fare. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Extended parking on site (CAD 5 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge

Restaurants on site

  • 97 Street Pub

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (5,910 square foot of space)

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1968
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 1 AM
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The following facilities or services will be unavailable from July 16 2025 to July 31 2025 (dates subject to change):
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day, plus a deposit of CAD 100 per stay
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: CAD 5 per day
  • Pet deposit: CAD 100 per stay
  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 8:00 AM to 11:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Hotel Kelowna
Best Western Kelowna
Best Western Kelowna PLUS
Best Western PLUS Kelowna
Best Western PLUS Kelowna Hotel
Kelowna Best Western
Kelowna Best Western PLUS
BEST WESTERN PLUS Kelowna Hotel & Suites Okanagan Valley
Best Western Plus Kelowna Hotel And Suites
Best Western Plus Kelowna Hotel Kelowna
Best Western Plus Kelowna Hotel Suites
Plus Kelowna & Suites Kelowna
Best Western Plus Kelowna Hotel & Suites Hotel
Best Western Plus Kelowna Hotel & Suites Kelowna
Best Western Plus Kelowna Hotel & Suites Hotel Kelowna

Best Western Plus Kelowna Hotel & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 495 out of 1011 reviews
Rating 8 - Good. 351 out of 1011 reviews
Rating 6 - Okay. 83 out of 1011 reviews
Rating 4 - Poor. 45 out of 1011 reviews
Rating 2 - Terrible. 37 out of 1011 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service
We stayed in the King Bed room... Pro's: bed was comfortable, convenient location, easy access to vehicle parking, checking in/out very easy. Con's: the room had a bit of a smell to it (even the pillows), shower made a terribly loud squealing when using hot water, mini fridge wasnt very cold, the free breakfast was not great (eggs terrible, ham ok, pancakes good, fruit mixture not great) Overall: was an ok experience, but the smell was the reason for a 3 star rating
Stayed 3 nights in Apr 2025

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Elyse

Stayed 5 nights in Apr 2025

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

4/10 Poor

Felipe Jacob

Liked: Cleanliness, room comfort
Disliked: Staff & service

If you charge that kind of money respect people

I payed $250.00 for the night including breakfast. The front desk, only 1 person and it took 40 minutes to check in and it was far from friendly. The room was nice and clean however the issue was in the morning for breakfast. It was disgustingly gross, eggs, from a box. Pancakes, from a box. Bacon, fake juices, bread so old you can bounce it off the ground. Fruit from a box. The coffee was ordinary. Nothing was fresh it was horrible. And I paid $250.00 dollars.
Stayed 1 night in Apr 2025

8/10 Good

Konika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right next to a big shopping complex, so it’s in a pretty busy area. Plus it was very difficult to find parking as the property does not offer too many parking spots
Stayed 1 night in Apr 2025

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying at the Best Western in Kelowna and I will definitely stay there again.
Stayed 1 night in Apr 2025

2/10 Terrible

Chantel

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It was nothing i expected
Stayed 3 nights in Apr 2025

10/10 Excellent

Taneisha

Stayed 2 nights in Apr 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
The rooms are very nice. Good location and staff is great. Price was too. Only one of the two hot tubs was working and it was only warm and the water somewhat greasy. Nice sized pool but only 3 and a half feet all the way across.
Picture from our 4th floor balcony
Stayed 1 night in Apr 2025

8/10 Good

Sue Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and clean. But Pub 27 is dark, smokey and smelly.
Stayed 2 nights in Apr 2025

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beds!
Stayed 1 night in Apr 2025

6/10 Okay

Leslie

Stayed 3 nights in Apr 2025

4/10 Poor

Shelley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is generally nice and the breakfast is great. Unfortunately, we did not get the room we booked. I had booked a king room with a sofa pull-out, but instead got a king bed and a jacuzzi tub. Since there were 4 of us, this was not ideal. I showed them that they sent me a confirmation with these details, but still told me i should have added this as a special request. After some protest, they chose not to charge me for the cot they brought to the room (with huge sheets). Overall was not a fan of how they responded to the situation and wont stay there again. I dont rhink i should have to call a place to repeat what I booked and what they.confirmed they would provide to me.
Stayed 1 night in Apr 2025

10/10 Excellent

Larry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Alexandra, Richmond Hill

Stayed 1 night in Apr 2025

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, amenities
Convenient to shopping and dining. Breakfast was great. However, the property is lack of maintenance.
Stayed 1 night in Apr 2025

4/10 Poor

Tracey

Disliked: Cleanliness, property conditions & facilities
This hotel has always been my go to for a safe, convenient and roomy place to stay. However, I have found it slowly going downhill. This stay found the hot tub with browny in nature, main lobby coffee maker not working, ice machine not working which was needed for medical reasons, window broken outside our door, side entrance very dirty, and banged up
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

KLITON

Stayed 1 night in Apr 2025

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

6/10 Okay

Renata

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Hot Tub Not Working

I opted for a break from my usual five-star hotel due to a lack of suites with a king bed. The Best Western's courtyard looked perfect for my son to play, and with a tub and pool—essentials for my family on business trips—it seemed like a good choice. Unfortunately, the hot tub and pool water were cold, and after reporting this, they said they would email the maintenance crew which I thought great. I then asked the next day if it had been fixed and the agent said yes, so we got my Son all ready to go just to find 2 out of order signs. Since I trusted the agents word, I went to check at the front desk if maybe these signs were left there by accident but sadly they weren't. The hot tub ended up being out of order for half my stay which was incredibly disappointing as it is the main reason I booked the property and would have booked elsewhere had I known. In review of other comments with the same concerns, it seems that the issues remain so while I don't write reviews due to lack of time, I thought I would give a heads-up to others in case they care about the hot tub and pool as much as I do. Prior to this issue, everything was great but with the lacking amenities, the cost isn't justified as market rate for properties without a hot tub and pool is much less per night.
Stayed 2 nights in Mar 2025

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Stayed 2 nights in Mar 2025