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The Lakeland Kendal Hotel, Sure Hotel Collection by BW

3.0 star property

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Photo gallery for The Lakeland Kendal Hotel, Sure Hotel Collection by BW

Desk, iron/ironing board, bed sheets
Interior detail
Combined shower/bathtub, hair dryer, towels
Bar (on property)
Front of property – evening/night

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Bar
  • Room service
  • Housekeeping

Explore the area

View in a map
Station Road, Kendal, England, LA9 6BT
  • Place, Kendal Museum
    ‪2 min walk‬
  • Place, Kendal Castle
    ‪9 min walk‬
  • Place, Brewery Arts Centre
    ‪11 min walk‬

Room options

View all photos for Standard Room, 3 Single Beds, Non Smoking

Desk, iron/ironing board, bed sheets

Standard Room, 3 Single Beds, Non Smoking

  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Room, 1 Single Bed, Non Smoking

Desk, iron/ironing board, bed sheets

Standard Room, 1 Single Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Desk, iron/ironing board, bed sheets

Family Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Room, 2 Single Beds, Non Smoking

Desk, iron/ironing board, bed sheets

Standard Room, 2 Single Beds, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, iron/ironing board, bed sheets

Standard Room, 1 Double Bed, Non Smoking

8.2 out of 10
Very good
(14 reviews)
  • Sleeps 2
  • 1 Double Bed

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About this property

The Lakeland Kendal Hotel, Sure Hotel Collection by BW

Hotel in Kendal with a 24-hour front desk and a restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour front desk. WiFi in public areas is free. Other amenities include a TV in a common area and a reception hall.
The Lakeland Kendal Hotel, Sure Hotel Collection by BW offers 43 accommodations with coffee/tea makers. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Bathrooms include shower/tub combinations. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
During your stay at The Lakeland Kendal Hotel, Sure Hotel Collection by BW, you're just a quick walk from Kendal Museum. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi in some public areas
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Amenities include an elevator and TV in a common area
  • 8 minutes by car from Yorkshire Dales National Park and 14 minutes from Lake Windermere
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Lakeland Kendal Hotel, Sure Hotel Collection by BW also features room service (during limited hours), a television in a common area, and an elevator.

This 3-star Kendal hotel is smoke free.

For a fee, guests can enjoy English breakfast daily from 7:00 AM to 9:30 AM.
The Lakeland Kendal Hotel, Sure Hotel Collection by BW has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 2 per day)
  • Onsite parking includes off-street options

Food and drink

  • Daily English breakfast available 7:00 AM to 9:30 AM for a fee: GBP 11 for adults and GBP 7 for children
  • A bar/lounge
  • A restaurant

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Restaurant dining guides

More

  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 11 for adults and GBP 7 for children
  • Offsite parking fee: GBP 2 per day (0.2 mi away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

County Hotel Kendal
County Hotel
County Kendal
County Hotel
The Lakeland Kendal Hotel, Sure Hotel Collection by BW Hotel
The Lakeland Kendal Hotel, Sure Hotel Collection by BW Kendal

The Lakeland Kendal Hotel, Sure Hotel Collection by BW Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 96 out of 229 reviews
Rating 8 - Good. 80 out of 229 reviews
Rating 6 - Okay. 31 out of 229 reviews
Rating 4 - Poor. 12 out of 229 reviews
Rating 2 - Terrible. 10 out of 229 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, amenities
Hotel is on corner of s busy road so lots of traffic. Checkin was easy with friendly staff (one only) and who also covered the bar! Learned the otel had gone cashless but there banking machines were not working. So 1st nighr paid cash. 2nd night had to pay on line! Website needs updating to refllect this. Room was OK but windows need a very good clean Shower was either red hot or scoulding. Reported to staff who said they'd get it fixed. Appeared there was an issue with the boiler! Breakfast was very good nice and hot full English. No actual car park here but could have used the local cricket club for £2 a day. I would stay here again if in Kendal. Just needs a few tweeks.
Stayed 2 nights in Sep 2025

6/10 Okay

Sarah

Liked: Staff & service, room comfort
Had to wait until exactly 3pm to check in bit frustrating sitting for 10 minutes- then staff swapped over so had to wait again. Booked a double room but given a twin which wasn’t clean - this was swapped on request. Room was on the top corner no double glazing so with 3 windows it was noisy from traffic, bathroom fan didn’t work so bathroom window and all windows constantly streamed up - radiator was on so this must be an ongoing problem. Staff were chatty but not very bothered about customers but they did seem to be running reception, serving the bar and serving food. Bit of investment needed into the building and maybe more staff would improve this as it’s in a great spot?
Stayed 2 nights in Sep 2025

8/10 Good

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was very comfortable and the room was generally clean. I appreciated the addition of a fan. Toilet had a bad smell though and the remote control for the TV was really dirty. Also very thick dust on the extendable TV wall mount. Minor gripes though as it was amazing value. Would stay there again.
Stayed 2 nights in Sep 2025

6/10 Okay

Alex

Travelled with family
Not a relaxing stay, but the price was right.
Stayed 1 night in Aug 2025

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy near the hotel
Stayed 2 nights in Sep 2025

6/10 Okay

Ian

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Andrew

Liked: Room comfort
Disliked: Staff & service
I don’t like being negative but it was not great. The staff tried hard - or some did - but they were very under-staffed with people doubling up on roles. Waited at least 5 or 6 mins before anyone came to reception desk, at peak check-in time, despite ringing the bell. There were five people waiting before anyone turned up. My food in the evening was ok and was served on time but I saw another person order very carefully but his order was very delayed and not what he ordered. Breakfast was pretty poor. The bed was comfortable and the room was clean. The public areas left a bit to be desired. You get what you pay for and it was not particularly expensive.
Stayed 1 night in Sep 2025

10/10 Excellent

Anthony

Stayed 1 night in Aug 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for railway station & town centre, staff friendly and helpful, room clean & well equipped, good breakfast buffet.
Stayed 1 night in Aug 2025

8/10 Good

Dennis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast worthy buying with deal.
Stayed 3 nights in Aug 2025

8/10 Good

John

Stayed 1 night in Aug 2025

2/10 Terrible

Reuben

Stayed 2 nights in Aug 2025

10/10 Excellent

Margaret, Altona North

Stayed 1 night in Aug 2025

4/10 Poor

Philip

Stayed 1 night in Aug 2025

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Srelhen

Stayed 6 nights in Jul 2025

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Scottish decor’ for some reason. Staff were over worked and doing multiple jobs as best as they could and as quickly as they good. Tending bar, taking orders, waiting on tables - just one person! They really struggled at breakfast with a coach party all coming down to eat at the same time and only two waitresses and one chef to handle everything. I could see how frustrated the staff and the customers were getting with the whole situation. The room was clean and tidy with good tea and coffee amenities. TV was working well. Bathroom looked recently refurbished. Staff were friendly and helpful throughout. I really liked their “free drink instead of housekeeping” option, which I absolutely decided to go for. Hotel is conveniently located to train station and a short walk into Kendal town centre.
Their over the top prose on the breakfast menu made me chuckle.
Stayed 2 nights in Aug 2025

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful, friendly and professional. The bedroom was well clean and tidy, great shower. Breakfast was outstanding, I was full all day.
Stayed 2 nights in Aug 2025

2/10 Terrible

p

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor at best

Stayed 1 night in Aug 2025

8/10 Good

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Bed's are comfortable.
Stayed 1 night in Aug 2025

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel, great staff. Just enjoyed our stay.
Stayed 1 night in Aug 2025

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Darren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was fine and breakfast was terrific, handy quick check in
Stayed 1 night in Jul 2025