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Island City House Hotel

3.0 star property

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Photo gallery for Island City House Hotel

Fountain
Front of property
Island City House Queen Suite w/ Porch | Terrace/patio
Arch House Garden View Studio w/ Balcony
Outdoor pool, pool loungers

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Housekeeping
  • Laundry
  • Kitchen
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
411 William Street, Key West, FL, 33040
  • Place, Duval Street
    ‪6 min walk‬
  • Place, Mallory Square
    ‪10 min walk‬
  • Place, Southernmost Point
    ‪3 min drive‬
  • Airport, Key West, FL (EYW-Key West Intl.)
    ‪9 min drive‬

Room options

View all photos for Island City House Queen Suite

Hypo-allergenic bedding, individually furnished, iron/ironing board

Island City House Queen Suite

9.2 out of 10
Wonderful
(20 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Arch House Garden View Studio w/ Balcony

Arch House Garden View Studio w/ Balcony

Arch House Garden View Studio w/ Balcony

9.8 out of 10
Exceptional
(19 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Arch House Studio Suite Street

Hypo-allergenic bedding, individually furnished, iron/ironing board

Arch House Studio Suite Street

8.4 out of 10
Very good
(7 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Island City House Queen Suite w/ Porch

Hypo-allergenic bedding, individually furnished, iron/ironing board

Island City House Queen Suite w/ Porch

9.6 out of 10
Exceptional
(9 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Cigar House Queen Suite w/ Poolside Balcony

Cigar House Queen Suite w/ Poolside Balcony | Private kitchen

Cigar House Queen Suite w/ Poolside Balcony

  • 45 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Cigar House King Suite w/ Poolside porch

Cigar House King Suite w/ Poolside porch

Cigar House King Suite w/ Poolside porch

9.4 out of 10
Exceptional
(16 reviews)
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Arch House 2 Bedroom Suite

Arch House 2 Bedroom Suite

Arch House 2 Bedroom Suite

9.6 out of 10
Exceptional
(7 reviews)
  • 46 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Island City House 2 Bedroom Suite w/ Porch

Hypo-allergenic bedding, individually furnished, iron/ironing board

Island City House 2 Bedroom Suite w/ Porch

10.0 out of 10
Exceptional
(8 reviews)
  • 51 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Island City House King

Island City House King

Island City House King

9.8 out of 10
Exceptional
(9 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Island City House Hotel

Hotel with a rooftop terrace, 6-minute walk to Duval Street
Along with an outdoor pool, this hotel has a rooftop terrace and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a library are onsite.
Island City House Hotel offers 24 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Each accommodation is individually furnished. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Televisions come with premium cable channels. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the pool at Island City House Hotel. During your stay, you're just a quick walk from Duval Street. Free WiFi in public areas, an outdoor pool, and a rooftop terrace are available.
  • Free WiFi
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes bike rentals
  • Guests have great things to say about the overall condition of the property and the clean accommodations
  • Within a 15-minute walk of Duval Street and Florida Keys Beaches
As a guest of Island City House Hotel, you'll find an outdoor pool, a rooftop terrace, and a library. WiFi is free in public spaces. Island City House Hotel also features tour/ticket assistance, a garden, and concierge services.

Smoking is allowed in designated areas at this Key West hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking
  • Onsite parking includes off-street options

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Accessibility

  • No lift

More

  • 3 buildings
  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Paper towels

More

  • Air conditioning
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests are asked to contact the property at least 24 hours in advance for after hours check-in instructions.

Renovations and closures

The following facilities or services will be unavailable from November 10 2025 to November 12 2025 (dates subject to change):
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

City House Hotel
City Island Hotel
City Island House
Hotel City House
Hotel Island City
Island City Hotel
Island City House
Island City House Hotel
Island City House Hotel Key West
Island City House Key West
Island City Key West
Island City House Hotel Hotel
Island City House Hotel Key West
Island City House Hotel Hotel Key West

Island City House Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 791 out of 999 reviews
Rating 8 - Good. 155 out of 999 reviews
Rating 6 - Okay. 37 out of 999 reviews
Rating 4 - Poor. 13 out of 999 reviews
Rating 2 - Terrible. 3 out of 999 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds, good clean room, cold A/C, centrally located.
Stayed 1 night in Aug 2025

8/10 Good

Bryce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and atmosphere. The bed was uncomfortable and the AC couldn’t keep up with the heat. Overall could not sleep well. But the property itself is awesome.
Stayed 2 nights in Jul 2025

8/10 Good

Kellianne

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Key West! Enjoyed the historic aspect of the property. Very clean , friendly staff. My only complaint is the water pressure. Would definitely stay again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lamberto

Stayed 5 nights in Jul 2025

6/10 Okay

Migdey

Travelled with family
Liked: Cleanliness, amenities
Good in general...
Stayed 1 night in Jul 2025

10/10 Excellent

Brian

Stayed 1 night in Jul 2025

10/10 Excellent

kathryn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Super clean comfortable room.. nice pool area and lush gardens. Walkavle to everything...
Stayed 3 nights in Jul 2025

10/10 Excellent

Angela, ARCADIA

Stayed 1 night in Jul 2025

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
It felt as if we were in a jungle. Room was perfect. Pool very nice
Stayed 4 nights in Jul 2025

8/10 Good

Barbara

Stayed 1 night in Jul 2025

10/10 Excellent

brian

Stayed 5 nights in Jul 2025

10/10 Excellent

Yun Seok

Stayed 1 night in Jul 2025

10/10 Excellent

Bridgett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here as a family an absolutely loved it! Everything is in walking distance so no need for a car. Wonderful accommodations and stunning property. We will definitely be returning!
Stayed 4 nights in Jul 2025

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking can be a bit “tricky “… but great location n staff
Stayed 2 nights in Jul 2025

10/10 Excellent

Philip

Stayed 1 night in Jul 2025

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Bert is the best!
Stayed 1 night in Jul 2025

6/10 Okay

Omar

Stayed 2 nights in Jul 2025

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Was great place , but the A/c ran all night very noisy and the ceiling fan in the bed room did not have a chain to adjust the speed and it was on low
Stayed 1 night in Jul 2025

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property! We stayed in a 2 bedroom suite in the Island House, an old restored 3 story mansion. It was comfortable, beautiful and a perfect location. Walkable to everything. Our stay was fantastic and we would definitely stay again!
Stayed 2 nights in Jul 2025

4/10 Poor

Zlata

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Great location, nice lush garden and spacious swimming pool. However, the basics of hospitality services - the cleanness of the room was below expectations. We booked for three people and the sofa bed still had used sheets from previous visit. We found an old box of takeaway food next on the side table, there were only two towels for three people prepared. It left not a good impression.
Stayed 1 night in Jul 2025

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
This property was perfect for our little getaway.
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in the Cigar House and really enjoyed the hammocks and being pool-front. The space was large enough for our family of four - the fold-out couch was comfortable for the kids. The property overall was charming and the location was great - a short walk to both Duval St and the harbor but far enough away to be quiet at night.
Stayed 6 nights in Jun 2025