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Dmall Hotel

4.0 star property
VIP Access

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Photo gallery for Dmall Hotel

Reception
Breakfast, lunch, dinner served; local and international cuisine
Deluxe Twin Room
Exterior
Breakfast, lunch, dinner served; local and international cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Plot No.145, KG 9 Avenue, Nyarutarama, Kigali
  • Place, Rwanda Development Board
    ‪7 min walk‬
  • Place, BK Arena
    ‪19 min walk‬
  • Place, Kigali Convention Centre
    ‪2 min drive‬
  • Airport, Kigali (KGL-Kigali Intl.)
    ‪6 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, 1 Queen Bed

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 1 Queen Bed

9.4 out of 10
Exceptional
(3 reviews)
  • Hill view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • Hill view
  • 28 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • Hill view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

View from room

Deluxe Suite

  • Hill view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 1 King Bed

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About this property

Dmall Hotel

Hotel in Kigali with a casino and free breakfast
A casino, a restaurant, and a fitness center are available at this smoke-free hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a bar/lounge, a conference center, and a business center.
Dmall Hotel offers 36 air-conditioned accommodations with minibars and safes. 32-inch flat-screen televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a fitness center.
During your stay at Dmall Hotel, you're just a quick walk from Rwanda Development Board. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy local and international cuisine while dining at Dmall
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • 6 minutes by foot from Rwanda Development Board and a 3-minute drive from University of Kigali
  • Free airport shuttle service
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A business center and meeting rooms are available. A casino, a fitness center, and a terrace are also featured at the business-friendly Dmall Hotel. A roundtrip airport shuttle is free (available 24 hours). Self parking is free.

This 4-star Kigali hotel is smoke free.

Guests are served free buffet breakfast daily from 7 AM to 10 AM.
Dmall - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Dmall

Things to do

  • Casino (1,076 square foot of space)
  • Gaming table
  • Gym
  • Slot machine

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Front desk staff will greet guests on arrival at the property.
Property Registration Number 20481816
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Dmall Hotel Kigali
Dmall Kigali
Dmall Hotel Hotel
Dmall Hotel Kigali
Dmall Hotel Hotel Kigali

Dmall Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 29 out of 68 reviews
Rating 8 - Good. 22 out of 68 reviews
Rating 6 - Okay. 10 out of 68 reviews
Rating 4 - Poor. 1 out of 68 reviews
Rating 2 - Terrible. 6 out of 68 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jennifer, ETOBICOKE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was small but clean. We only stayed for 15 hours but the service was good and the restaurant had great food.
Stayed 1 night in Oct 2025

10/10 Excellent

MOHAMMED

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and friendly staff.
Stayed 7 nights in Oct 2025

10/10 Excellent

Cathy

Liked: Amenities
Clean and quiet. The staff was friendly and helpful and the breakfast was very good.
Stayed 1 night in Oct 2025

10/10 Excellent

Aloys

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Everything is good only the staff in the restaurant in the morning they play round Music and breakfast is not that good,
Stayed 12 nights in Oct 2025

6/10 Okay

Shauntenette, El Paso

Stayed 10 nights in Oct 2025

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff were excellent! So helpful. The airport shuttle was great. Clean with comfortable beds. AC worked but was noisy. Bar fridge didn’t work well and was noisy. Wall paper was peeling and water damaged. Gym was in disrepair and unusable.
Gym not functional
Gym not functional
Stayed 11 nights in Sep 2025

8/10 Good

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Valentine, New York

Stayed 6 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in May 2025

10/10 Excellent

Jean-Marc

Excellent. Just needs to find a way to serve food & beverage past 23:00 PM
Stayed 1 night in Feb 2025

6/10 Okay

Alyssa

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Older hotel/motel that caters mostly to Chinese nationals, as most of the public and in-room signage was in Chinese, even the tv and remote control. Also noticed that the lamp shades were stained when we turned on the lights. We tried to use the elevator from the fourth floor, but there was a minor power-outage, which caused us to get stuck inside, so we opted to use the stairs the rest of our stay. The Chinese restaurant on the first floor was very good and served particularly large portions, which was great. The only major complaint was at checkout when we had requested an airport transfer the night before and the morning desk staff seemed confused and asked us if we got our times wrong? Luckily, we left ample time for arrival, but we did have to wait fifteen minutes for a driver to arrive. Proximity to the airport is convenient, especially if your airport transfer is late.
Stayed 2 nights in Dec 2024

8/10 Good

Odeth

Stayed 2 nights in Oct 2024

6/10 Okay

Peter

Travelled with partner
Liked: Staff & service, amenities
Rooms are poorly furnished. Very cheap looking.
Stayed 1 night in Aug 2024

8/10 Good

Christian, Accra

Liked: Cleanliness, amenities, property conditions & facilities
It’s a good place to crush. They’ve got casino inside of it. I like their style tho.
Stayed 1 night in Sep 2024

2/10 Terrible

cindy

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
AC did not work everything feel dirty. Bathroom with mold.

10/10 Excellent

Miguel, PONCE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super super super. Staff. Food Room. Waoooo
Stayed 1 night in Jun 2024

10/10 Excellent

Phanuel

Liked: Staff & service
Quality service.
Stayed 2 nights in Jun 2024

2/10 Terrible

MITESHKUMAR, Nairobi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
they never sent vehicle to pick me from airport yet it was agreed
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

6/10 Okay

kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fair value

Rooms were very good and clean. It was also well located for my needs and 15min from the airport. It was generally good value.
Stayed 5 nights in Mar 2024

8/10 Good

Mhd louay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

6/10 Okay

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for business

Well priced hotel . Has its own little casino and a Chinese restaurant but no separate bar area. Staff were pleasant and food good and well priced .
Stayed 4 nights in Mar 2024

8/10 Good

Oluwafemi

Travelled with group
Liked: Cleanliness, staff & service, room comfort

Central hotel

Hotel is central to most places
Stayed 8 nights in Feb 2024

10/10 Excellent

Eunje

Stayed 1 night in Dec 2023

10/10 Excellent

Anthony Bernard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice place to stay

I've really enjoyed my stay at the Dmall Hotel as the hotel was amazing. Cleanliness is a priority and the room also spacious at Dmall Hotel. I enjoyed the breakfast too and hope to be back again.
Stayed 2 nights in Dec 2023