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Four Points by Sheraton Kigali

4.0 star property

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Photo gallery for Four Points by Sheraton Kigali

Courtyard
Outdoor pool
Exterior
Meeting facility
Restaurant

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Pool
  • Bar
  • Air conditioning
  • Laundry

Explore the area

View in a map
KN3 AVENUE, NYARUGENGE DISTRICT, Kigali
  • Place, Nyamirambo Stadium
    ‪5 min drive‬
  • Place, Kigali Heights
    ‪6 min drive‬
  • Place, Kigali Convention Centre
    ‪7 min drive‬
  • Airport, Kigali (KGL-Kigali Intl.)
    ‪13 min drive‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed

9.4 out of 10
Exceptional
(10 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Four Points by Sheraton Kigali

Hotel in Kigali with bars and a 24-hour front desk
This smoke-free hotel features an outdoor pool, a restaurant, and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a coffee shop/cafe, and concierge services are onsite. Housekeeping is available on request.
Four Points by Sheraton Kigali offers 154 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 55-inch LCD televisions come with premium satellite channels. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

This Kigali hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of the helpful staff at Four Points by Sheraton Kigali. During your stay, you'll be within walking distance of Union Trade Center. You'll find features like free WiFi in public areas and free self parking, plus 2 bars.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • 14 minutes by foot from Union Trade Center and a 2-minute drive from Ntarama Church
  • Pets welcome for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. An outdoor pool, a terrace, and multilingual staff are also featured at Four Points by Sheraton Kigali. The hotel can provide concierge services and wedding services. Free self parking is available.

This 4-star Kigali hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.
The Brew Bar - This brewpub serves light fare only.
FP Social - This restaurant serves breakfast, lunch, and dinner. Open daily.
Coco Fizz - Onsite rooftop bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: USD 20 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Coco Fizz
  • FP Social
  • The Brew Bar

Things to do

  • Outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2022
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 per person
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Four Points by Sheraton Kigali Hotel
Four Points by Sheraton Kigali Kigali
Four Points by Sheraton Kigali Hotel Kigali

Four Points by Sheraton Kigali Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 60 out of 85 reviews
Rating 8 - Good. 18 out of 85 reviews
Rating 6 - Okay. 6 out of 85 reviews
Rating 4 - Poor. 1 out of 85 reviews
Rating 2 - Terrible. 0 out of 85 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Faye

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I greatly enjoyed my stay at Four Points. The staff were very attentive and went out of their way to make my stay comfortable. I was traveling without my baby and they went out of their way to accommodate me storing milk for my child. I greatly appreciate everyone at Four Points
Stayed 4 nights in Jul 2025

10/10 Excellent

HOI LAM

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
nice hotel will stay if going again
Stayed 1 night in Jun 2025

10/10 Excellent

Laurence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two Great Nights in Kigali

The hotel was great, but the staff was AMAZING! Everywhere we went in the hotel, the staff was kind, helpful and so very welcoming. Breakfast was excellent and the room was very clean and comfortable.
Stayed 1 night in Jun 2025

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place! Staff was amazing and the breakfast buffet was delicious! Room was very clean!
Stayed 1 night in Jun 2025

10/10 Excellent

Kristina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there for two nights and the staff was amazing! Helpful in finding me restaurants and a private car. I left for a few nights and needed a place to take a shower before our long flight to America and they allowed me to come back over and shower. Staff was very nice and the breakfast was the best breakfast buffet I have ever had. Price was great too!
Stayed 1 night in Jun 2025

6/10 Okay

IAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Stayed 1 night in Jun 2025

8/10 Good

OLIVIER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and service at this hotel were top notch - so pleasant and helpful. The property was very clean and had an necessary amenities. The hotel is also very centrally located, making getting around the city a breeze. The only thing that requires improvement, from my perspective, is adjusting the water temperature in the shower as the flow is not consistent (scalding one moment, cold the next). On the plus side, water pressure was excellent.
Stayed 5 nights in Mar 2025

10/10 Excellent

Libor

Stayed 2 nights in Mar 2025

10/10 Excellent

chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, good food options
Stayed 1 night in Feb 2025

10/10 Excellent

chris

Travelled with partner
Very friendly staff, clean and multiple dinning options
Stayed 1 night in Feb 2025

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and great staff!
Stayed 2 nights in Jan 2025

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with gym, pool, restaurants. Food was good. Room was comfortable. Staff was excellent !
Stayed 2 nights in Nov 2024

10/10 Excellent

Eliane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a wonderful time. Thank you to all your staff for the excellent service.
Stayed 3 nights in Dec 2024

10/10 Excellent

Olayemi

Stayed 5 nights in Aug 2024

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A gem

Centrally located hotel with the most fabulous team of staff - nothing was too much trouble. Great food at the Coco Fizz pool bar and a really great city tour organised for us by Queen. We would have no hesitation in returning when and if we come back to Kigali
Stayed 3 nights in Aug 2024

10/10 Excellent

SIMON WAI HON

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are huge and in excellent condition, as I shared with one of the staff that it should be a 5-star property (and she agreed). Breakfast buffet spread was excellent too. Staff were all nice and friendly. The pool area could do a little sprucing up though. But overall, I would definitely stay here again.
Stayed 1 night in Jul 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location. Excellent staff.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sandeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and management (Teddy) went above and beyond to make our stay comfortable. A small issue was handled well and surpassed our expectation. We are grateful to all the friendly and welcoming staff at this property. Thank you!
Stayed 3 nights in Aug 2024

10/10 Excellent

Daniel

Stayed 1 night in Jul 2024

10/10 Excellent

patience

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Kwame

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Kwame

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience
Stayed 1 night in Jul 2024

10/10 Excellent

Itziar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in with Jusua was very quick and friendly he took care to expedite process since we arrived in the middle of the night and we wanted to sleep. Breakfast had a great variety and was plentiful. Staff were really nice and service was efficient. Check out was a breeze. 15 min from the airport.
Stayed 1 night in Jun 2024