2/10 Terrible
Summer S.
5 Apr 2026
Disliked: Cleanliness
Our stay was scheduled for March 27–April 2, but we could not safely visit due to extreme weather. Kīhei experienced severe storms, heavy rainfall, flooding, mudslides, flash flood warnings, and widespread power outages, and the Maui County emergency management issued official evacuation warnings. Emergency shelters were open, roads were closed, and emergency rescues were occurring throughout the area. Ocean water was unsafe due to runoff and sewer water, making swimming in the ocean impossible. Flying to Maui at that time—as a solo parent with three minor children—would have been unsafe, irresponsible, and extremely risky.As a fellow VRBO owner, I understand cancellation policies exist for a reason, but when events are extreme, uncontrollable weather, there should be some flexibility or accommodation for guests.I contacted the rental management company multiple times to adjust our arrival dates so we could safely enjoy the condo. They confirmed the property was in good condition, but I explained it was not safely accessible due to hazardous conditions. Our requests were denied, and we were charged in full for a week we could not use—thousands of dollars for a spring break vacation we never got, which caused significant financial and emotional stress.We sought a reasonable solution but received no flexibility or support, despite clear safety risks. This reflects a lack of guest-centered policies for severe, uncontrollable events and left a lasting negative impression.
Summer S.
Stayed 1 night in Mar 2026
