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The Gananoque Inn

3.0 star property

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Photo gallery for The Gananoque Inn

Exterior
Boating
Lobby sitting area
Theatre show
Room, 2 Double Beds (Second Floor)

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
550 Stone Street South, Gananoque, ON, K7G 2A8
  • Place, Gananoque Boat Line
    ‪1 min walk‬
  • Place, Thousand Islands Playhouse
    ‪2 min walk‬
  • Place, Thousand Islands OLG Charity Casino
    ‪13 min walk‬
  • Airport, Kingston, ON (YGK-Norman Rogers)
    ‪38 min drive‬

Room options

View all photos for Room, 2 Double Beds (Second Floor)

Room, 2 Double Beds (Second Floor)

Room, 2 Double Beds (Second Floor)

8.6 out of 10
Excellent
(28 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

7.6 out of 10
Good
(31 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

8.8 out of 10
Excellent
(8 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Third Floor)

Room, 1 King Bed (Third Floor)

Room, 1 King Bed (Third Floor)

8.6 out of 10
Excellent
(21 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Exclusive Room

Exclusive Room

Exclusive Room

10.0 out of 10
Exceptional
(2 reviews)
  • River view
  • Sleeps 4
  • 2 Queen Beds

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About this property

The Gananoque Inn

Hotel with free parking, steps from Gananoque Boat Line
A restaurant, a bar/lounge, and conference space are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Housekeeping is available on request.
The Gananoque Inn offers 53 air-conditioned accommodations with coffee/tea makers and bathrobes. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Gananoque hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of The Gananoque Inn's great location. During your stay, you're just a quick walk from Lake Ontario. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Enjoy local cuisine and ocean views while dining at Muskie Jake Tap and Grill
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the clean accommodations and the location
  • Steps from Gananoque Boat Line and 8 minutes by foot from Confederation Park
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, a vending machine, and tour/ticket assistance are also featured at The Gananoque Inn. The hotel can provide concierge services and wedding services. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Gananoque hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 8:30 AM to 10:30 AM.
Muskie Jake Tap and Grill - Overlooking the ocean, this restaurant specializes in local cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Watermark Restaurant - Overlooking the ocean, this fine-dining restaurant specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 8:30 AM to 10:30 AM for a fee: CAD 10.95 to 19.95 for adults and CAD 7.95 to 14.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Muskie Jake Tap and Grill
  • Watermark Restaurant

Things to do

  • Fishing

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 5 buildings
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Renovations and closures

The property is closed between December 25 and December 27.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 10.95 to 19.95 for adults, and CAD 7.95 to 14.95 for children
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Gananoque Inn Spa
Gananoque Spa
Spa Gananoque
Gananoque Inn
The Gananoque Inn And Spa Ontario, Canada
Gananoque Inn Spa
The Gananoque Inn Hotel
The Gananoque Inn Gananoque
The Gananoque Inn Hotel Gananoque

The Gananoque Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 378 out of 1000 reviews
Rating 8 - Good. 321 out of 1000 reviews
Rating 6 - Okay. 164 out of 1000 reviews
Rating 4 - Poor. 91 out of 1000 reviews
Rating 2 - Terrible. 46 out of 1000 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Liliana

The breakfasts arrived cold . We stayed 2 nights , did not fresh in up the room and give us new towels.thr carpets have a terrible smell throughtout the hotel.
Stayed 2 nights in Aug 2025

8/10 Good

Kirsten, Frederick

Liked: Staff & service
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved this heritage hotel. Great location. Antique vibe. The only negative is the dining room staff. Very slow, very disingaged.
Stayed 1 night in Aug 2025

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean hotel and staff were all pleasant and helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Gananoque inn. For 2 nights and 3 days. My wife and I were very happy with the inn. All the staff was very friendly.. A lady at the front desk was very helpful. We were able to move rooms. When I book my room, I did not request a waterfront room, but they're very accommodating, and I was able to switch my rooms, and we went to room 503 which had a beautiful view of the lake and a area for us to sit in the evening and enjoy our drinks. We were very happy with breakfast. It was a sit down and you're able to choose off of a menu. We also ate at both restaurants. The first night was Muskie Jake tap and Gill, the food was very good. It was a little busier than the Watermark, but we were on holidays and we were in no rush. The second night we ate at the Watermark, they call it fine dining, not sure. If I would call that, but the food was very good. And they had quite a bit of selection to choose from, and you were able to sit outside on the patio and overlook the lake. The view was very nice and relaxing. Overall, I would most definitely recommend this hotel. If you are planning to do the boat cruise, it is walking distance docks., I would say, a five minute walk.( parking was free included in the inn) Just also quick note, we did the three hour cruise, which was amazing We thought it might be a bit too long but there was so much to see and also there was a lot of information given to us over the speakers. So kept a trip interesting.
Stayed 2 nights in Aug 2025

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic inn with great waterfront setting. Walked to everything.
Stayed 2 nights in Aug 2025

8/10 Good

John

Liked: Cleanliness, staff & service
River view Rooms are lovely
Stayed 1 night in Aug 2025

4/10 Poor

Charley

Stayed 1 night in Jul 2025

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for what we needed
Stayed 1 night in Jul 2025

6/10 Okay

Katherine

Liked: Cleanliness
I just celebrated my one-year wedding anniversary at the Inn. The check in staff was very welcoming, the room was clean, quiet, safe and had a good feeling. My difficulty with my stay comes with the food service.. I had an unfortunate time at breakfast. (I’ve worked in restaurants so I have sympathy, however, it could have been handled better). I purchased a room that came with breakfast, which I won’t be doing if I return next year. Essentially, the servers/kitchen forgot our order somehow. We were brought the wrong meal two times, where we had to awkwardly send it back. About 7 or 8 tables arrived after us, were served, ate, and were ready to go. Then - towards the end, a staff member came up to us and said, “I’m sorry they area making your food now and it will be two minutes”. The food came and I was so uncomfortable at that point. The toast had been made in such a rush that it was cold and had unmelted butter sitting on it. After waiting 45 minutes for breakfast this felt pretty sad. No one offered a true (non-deflected) apology, no one offered a discount on the stay, or anything for free in order for the bad service. Kind of lame for a wedding anniversary breakfast! Sorry for the rough review, the hotel is nice and maybe the servers were having a hard day and dealing with some organizational issues. :(
Stayed 1 night in Aug 2025

6/10 Okay

Amanda

Travelled with partner
Disliked: Cleanliness
We liked that it was on the water. Our room had been remodeled it was good. Although it wasn't clean the floors were not vacuumed or moped we had no hand soap and there was an empty conditioner bottle in the shower. The complementary breakfast was okay could have been better. The waiters didn't check on us to see if we needed anything and the tables were very sticky and dirty we had to move 3 times to find a clean table. Needless to say we won't be coming back. The older white lady at the front check in counter need a raise she is a very lovely lady. Always has a smile our room keys stopped working half way through our stay and she was so lovely and fixed it right away. She is definitely an employee you need to keep.
Stayed 2 nights in Aug 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 2 nights in Aug 2025

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all fantastic! They were so helpful and accommodating. The place was very charming and everything was walkable
Stayed 1 night in Aug 2025

8/10 Good

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely waterfront location in an older, pretty neighbourhood. Could walk to downtown shops and restaurants, the waterfront and boat tour boarding location. Bed was very comfortable. Free made to order breakfast was a nice bonus, served in restaurant with river and waterfront view.
Stayed 1 night in Jul 2025

6/10 Okay

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Hazel

Stayed 2 nights in Jul 2025

10/10 Excellent

Audra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fabulous. They were very busy and probably could have used a few more servers in the restaurant but everyone was so pleasant and accommodating.
Stayed 2 nights in Jul 2025

10/10 Excellent

David

Stayed 2 nights in Jul 2025

4/10 Poor

Lisa, Kitchener

Travelled with partner
Disliked: Cleanliness
No hand soap, bottom sheet not tucked in, just draped in bed. Mold in the shower, loud air conditioning, jacket from previous occupant left in room, leaving us wondering if it had been cleaned.
Stayed 1 night in Jul 2025

6/10 Okay

Julie

Travelled with partner
Liked: Cleanliness
Lack of staff especially during evening dining. One waiter.
Stayed 1 night in Jul 2025

6/10 Okay

Charles

Liked: Staff & service
The lady at the desk was not friendly and had a bad attitude towards my wife and I. We didn’t feel welcomed at all even if we dropped 309$ for 1 night.
Stayed 1 night in Jul 2025

8/10 Good

Charles

Hotel is in a great location , staff a very accommodating , our room was a good size , clean and reasonably up to date . Overall the public areas of the hotel need updating .
Stayed 1 night in Jul 2025

2/10 Terrible

Levis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE! I had a terrible experience with a rude elderly lady at the front desk on the morning of July 22, 2025. We lost our breakfast ticket, and she rudely reminded me that she had given me one the day before. If you want to work with the public, you need to learn about customer service! The rooms are outdated, and the hotel has a foul odor. The restrooms are old and dirty, and the bed linens are in poor condition, with holes in them.
Stayed 1 night in Jul 2025

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay at Gananoque Inn

Great location on the waterfront Owners and staff are very service oriented. Nice views of River during breakfast
Stayed 2 nights in Jul 2025