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Lake Saroma Tsuruga Resort

4.0 star property

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Photo gallery for Lake Saroma Tsuruga Resort

Public bath
Breakfast buffet
Public bath
Buffet
Deluxe Twin Room, Non Smoking (Lake View) | View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
306-1 Sakaeura, Tokoro cho, Kitami, Hokkaido, 093-0216
  • Place, Abashiri Quasi-National Park
    ‪1 min walk‬
  • Place, Lake Saroma Wakka Nature Centre
    ‪2 min drive‬
  • Place, Tokyo University of Agriculture
    ‪59 min drive‬
  • Airport, Memanbetsu (MMB)
    ‪55 min drive‬

Room options

View all photos for Standard Twin Room with Shower, Non Smoking (Lake View)

Premium bedding, in-room safe, free WiFi, bed sheets

Standard Twin Room with Shower, Non Smoking (Lake View)

8.0 out of 10
Very good
(3 reviews)
  • Lake view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Twin Room with Shower, Non Smoking (Lake View)

Superior Twin Room with Shower, Non Smoking (Lake View)

Superior Twin Room with Shower, Non Smoking (Lake View)

8.8 out of 10
Excellent
(3 reviews)
  • Lake view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Japanese Style Room,Non Smoking (Lake View)

Premium bedding, in-room safe, free WiFi, bed sheets

Japanese Style Room,Non Smoking (Lake View)

  • Lake view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Japanese & Western Style Room,Non Smoking (Lake View)

Premium bedding, in-room safe, free WiFi, bed sheets

Japanese & Western Style Room,Non Smoking (Lake View)

  • Lake view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for Deluxe Twin Room, Non Smoking (Lake View)

Deluxe Twin Room, Non Smoking (Lake View)

Deluxe Twin Room, Non Smoking (Lake View)

  • Lake view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Futon
  • Free Wi-Fi

View all photos for Moderate Twin Room-Lakefront, Non Smoking

Moderate Twin Room-Lakefront, Non Smoking

Moderate Twin Room-Lakefront, Non Smoking

  • Partial lake view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Economy Twin Room with Shower-Lakefront, Non Smoking

Economy Twin Room with Shower-Lakefront, Non Smoking

Economy Twin Room with Shower-Lakefront, Non Smoking

  • Partial lake view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Lake Saroma Tsuruga Resort

Along with 2 restaurants, this smoke-free resort has a bar/lounge and a steam room. Free WiFi in public areas, free valet parking, and a free airport shuttle are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and laundry facilities.
Lake Saroma Tsuruga Resort offers 68 air-conditioned accommodations with safes and slippers. Beds feature premium bedding. 32-inch LCD televisions come with digital channels.

Bathrooms include bidets, complimentary toiletries, and hair dryers. This Kitami resort provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the resort include a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. There are hot springs on site.
During your stay at Lake Saroma Tsuruga Resort, you'll be within walking distance of Abashiri Quasi-National Park. Features include free WiFi in public areas, free valet parking, and a free roundtrip airport shuttle.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy a bite to eat at La mer, a buffet restaurant that serves Fusion cuisine
  • Amenities include free lobby newspapers, a front-desk safe, and a gift shop
  • Onsite recreation includes hot springs, a steam room, and bike rentals
  • 10 minutes by foot from Abashiri Quasi-National Park and a 3-minute drive from Lake Saroma Wakka Nature Centre
  • Free airport shuttle service
  • Dogs welcome for a fee (restrictions apply)
Lake Saroma Tsuruga Resort offers its guests hot springs and a steam room. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A library, a vending machine, and gift shops/newsstands are also featured at Lake Saroma Tsuruga Resort. A roundtrip airport shuttle is free (available on request). Free self parking and valet parking are available.

This 4-star Kitami resort is smoke free.

La mer - This buffet restaurant specializes in Fusion cuisine.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 10:00 AM to 4:00 PM at scheduled times and on request
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • La mer

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Hot springs
  • Library
  • Steam room
  • Table tennis

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • In a regional park
  • On a lake

Spa

  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please contact the property in advance if arriving after 7:30 PM in order to arrange dinner service.

Access methods

Staffed front desk

Pets

  • Pets: JPY 3300 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 11 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: JPY 3300 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests traveling with a service animal must contact the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Guests with tattoos are not able to use the onsite public bathing facilities.

Property is also known as

Lake Saroma
Lake Saroma Tsuruga Kitami
Lake Saroma Tsuruga Resort Kitami
Lake Saroma Tsuruga Resort Kitami
Lake Saroma Tsuruga Kitami
Lake Saroma Tsuruga
Resort Lake Saroma Tsuruga Resort Kitami
Kitami Lake Saroma Tsuruga Resort Resort
Resort Lake Saroma Tsuruga Resort
Lake Saroma Tsuruga Kitami
Saroma Tsuruga Resort Kitami
Lake Saroma Tsuruga Resort Resort
Lake Saroma Tsuruga Resort Kitami
Lake Saroma Tsuruga Resort Resort Kitami

Lake Saroma Tsuruga Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 61 out of 119 reviews
Rating 8 - Good. 42 out of 119 reviews
Rating 6 - Okay. 8 out of 119 reviews
Rating 4 - Poor. 7 out of 119 reviews
Rating 2 - Terrible. 1 out of 119 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Manju

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed only for a night due to a road trip scheduled. It was a very pleasant stay with some stunning views.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
Very peaceful and has beautiful scenery. Love the birds around the sea.
Stayed 1 night in May 2025
Verified

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel was extremely good and overall the service was good, except the last day at breakfast the staff were not as helpful. Our room was spacious with great views and it was a good hotel as a base for touring, my only issue was the breakfast finished at 8:30 - that is too early when on holiday!!
Stayed 3 nights in Nov 2024
Verified

8/10 Good

Mei kuen vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

HUA-FENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
整體都非常好, 會再回住.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Keiko

Liked: Staff & service
施設故障ということで温泉の露天風呂が閉鎖されていました。チェックイン時には何も説明なく、浴場に入って初めて張り紙で知る状況でした。　温泉を楽しみにしての宿泊でしたのでとても残念でした。
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

MASAMI

Liked: Cleanliness, staff & service, amenities
22時30分に到着したが快くチェックインさせてくれた
Stayed 1 night in Feb 2026
Verified

4/10 Poor

mitsuyo

Liked: Cleanliness, staff & service, property conditions & facilities
落ち着いた感じで良かったです
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

HIROFUMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
食事も美味しかった！
Stayed 1 night in Sep 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
フロのタオルが自由に使えない。レストランや部屋の冷房が弱いし、調整できない。経費節減はわかるがこういう点で再度宿泊をためらうことになる。
Stayed 1 night in Jul 2025
Verified

8/10 Good

???

Liked: Amenities
とてもゆっくり過ごせました。
Stayed 1 night in Sep 2024
Verified

8/10 Good

yuka ri

夕日が綺麗でしたー
Stayed 1 night in Sep 2023
Verified

8/10 Good

MASANORI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

夕陽がとても綺麗！！

お世話になりました。 料理はとても満足でした。かなりの種類を提供してくれていました。味も標準より上だと思います。 建物がかなりの前なのか昭和感が残っていて、少し寂しい感じでした。 部屋はリニューアルしていて綺麗でした。 夕陽がとても綺麗に見えました！ 夕陽、景色をもっと全面に押し出してPRすれば良いのにもったいない感じです。 ホテルに着いたときのお出迎えはとても良い雰囲気で嬉しかったです。
部屋から
Stayed 1 night in Sep 2023
Verified

8/10 Good

MEI LING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

一個唔錯的渡假酒店

整體不錯，人員有禮貌，房間都算大，又有海景，環境寧靜
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Hiroko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルからの景色が最高でした。食事も美味しくて食べ過ぎてしまいました(笑)遠いけれど、また行きたいです。ホテルの皆さん、お世話になりました.
Stayed 1 night in Jul 2023
Verified

6/10 Okay

rokuro

Disliked: Property conditions & facilities
部屋が暑い
Stayed 1 night in May 2023
Verified

8/10 Good

hsiuchih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
晚餐很豐富，飯店的服務人員很迅速 但是早餐顯得很陽春， 感覺飯店都把經費挪用到提供豐盛的晚餐上，但是泡湯環境實在不能跟一般的溫泉飯店比，尤其是2樓的女湯，從4～5年前我去的時候，就很像是游泳池，到現在還是一樣。戶外泡湯周遭的環境也不要用整潔一點…..用一條繩子拉一個小小的警戒線是要幹嘛……？不如拆除沒用處的座椅… 除了外面很安靜的鳥叫聲之外，睡覺是很安靜的，可以享受大自然的鳥鳴聲。 如果你對海鮮晚餐不是很在意的人，其他的溫泉飯店選擇會更好
Stayed 1 night in Mar 2023
Verified

6/10 Okay

koichi

Disliked: Amenities
今いちでした。スタッフの対応も丁寧ですが、心がこもっていない。
Stayed 1 night in Nov 2021
Verified

6/10 Okay

MAMORU

Liked: Cleanliness, staff & service

鶴雅グループですが期待しない方が良い

他の鶴雅グループとは格が異なるので 期待はしない方が良い。 お風呂は大きくて気持ち良い。
Stayed 1 night in Oct 2021
Verified

8/10 Good

CHIAKI

Liked: Cleanliness, staff & service, room comfort

良くも悪くも伝統的な日本のリゾートホテルです

北海道に13の温泉旅館とビュッフェレストランを展開する鶴賀グループが運営するホテルです。サロマ湖畔にあり、レイクビューの部屋からはサロマ湖とサロマ湖に沈む夕陽を眺めることができます。部屋はそれなりに古さを感じますが、良く手入れされており、広さも十分にあって快適に過ごすことができました。部屋には双眼鏡が備えてあり、サロマ湖に飛来した水鳥を観察することができました。 私たちはビュッフェスタイルの夕食付きのプランで宿泊しましたが、はじめに大きな牡蠣やホタテ、特大の海老（ボタン海老？）などの刺身盛り合わせがテーブルにどんと置かれて、ビュッフェもステーキや蟹の天ぷらなど種類が多く、なかなか豪華でした。 Wi-Fiは通信が速度が遅く不安定な上に暗号化されておらず、改善が必要であると感じました。 車はホテルの玄関口でキーを預けて、移動させてもらいます。
部屋はそれなりの広さがあり快適に過ごせます
寝心地は良かったです
バスルーム
Stayed 1 night in Aug 2021
Verified

8/10 Good

MICHIKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

夕陽

湖が目の前で、夕陽をゆっくり見られました。
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

noriko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

私の72歳誕生日旅行

サロマ湖の景観が野鳥や静けさでとても癒されました。
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Yasuhiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

１０年ぶり宿泊も料理レベルは高いまま

今回は１０年ぶりに宿泊したのですが、総合レベルは高いままでした。特に夕食・朝食は一級品で満足度かなり高めです。今回北海道で７泊しましたが、最も料理が美味しかったのがここです。サロマ湖周辺でおすすめの宿です。また予約します。
Stayed 1 night in May 2021
Verified

10/10 Excellent

みい

Liked: Staff & service
スタッフが素晴らしい 清潔 食事美味しい！
Stayed 1 night in Aug 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ありがとうございます。

夕食時の海鮮盛り合わせが大変良く、食事は美味しくいただきました。
Stayed 1 night in Aug 2020