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Mercure Urabandai Resort & Spa

4.0 star property

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Photo gallery for Mercure Urabandai Resort & Spa

Spa
Classic Room, Japanese style, 5 futon beds
Point of interest
Down duvets, in-room safe, desk, soundproofing
Classic Room, Japanese style, 10 futon beds

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
1093-309, Turugamine, Hibara, Yamagun, Kitashiobara, Fukushima-ken, 969-2701
  • Place, Goshikinuma Lake
    ‪14 min walk‬
  • Place, Goshikinuma Lakes
    ‪30 min walk‬
  • Place, Akimoto Lake
    ‪4 min drive‬

Room options

View all photos for Classic Room with 2 single beds and 1 sofa bed, Dog-friendly

Classic Room with 2 single beds and 1 sofa bed, Dog-friendly

Classic Room with 2 single beds and 1 sofa bed, Dog-friendly

  • 36 sq m
  • Sleeps 6
  • 1 Single Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Classic Room with 1 single bed

Classic Room with 1 single bed

Classic Room with 1 single bed

  • 18 sq m
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Classic Room, Japanese style, 2 single beds and 3 futon beds

Classic Room, Japanese style, 2 single beds and 3 futon beds

Classic Room, Japanese style, 2 single beds and 3 futon beds

  • 36 sq m
  • Sleeps 10
  • 2 Single Beds and 3 Single Futons
  • Free Wi-Fi

View all photos for Classic Room, Japanese style, 5 futon beds

Classic Room, Japanese style, 5 futon beds

Classic Room, Japanese style, 5 futon beds

7.4 out of 10
Good
(9 reviews)
  • 36 sq m
  • Sleeps 10
  • 5 Single Futons
  • Free Wi-Fi

View all photos for Classic Room with 2 single beds and 2 sofa beds

Down duvets, in-room safe, desk, soundproofing

Classic Room with 2 single beds and 2 sofa beds

8.0 out of 10
Very good
(1 review)
  • 36 sq m
  • Sleeps 8
  • 2 Single Beds and 2 Double Sofa Beds
  • Free Wi-Fi

View all photos for Classic Comfort Twin Room, 2 Single Beds and 2 Sofa, Non-smoking

Classic Comfort Twin Room, 2 Single Beds and 2 Sofa, Non-smoking

Classic Comfort Twin Room, 2 Single Beds and 2 Sofa, Non-smoking

8.4 out of 10
Very good
(5 reviews)
  • 36 sq m
  • Sleeps 8
  • 2 Single Beds and 2 Double Sofa Beds
  • Free Wi-Fi

View all photos for Classic Room, Japanese style, 10 futon beds

Classic Room, Japanese style, 10 futon beds

Classic Room, Japanese style, 10 futon beds

  • 36 sq m
  • Sleeps 12
  • 5 Single Futons
  • Free Wi-Fi

View all photos for Classic Suite, 2 Single Beds

Classic Suite, 2 Single Beds

Classic Suite, 2 Single Beds

  • Sleeps 10
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Suite, Multiple Beds

Deluxe Suite, Multiple Beds

Deluxe Suite, Multiple Beds

  • Sleeps 8
  • 4 Single Beds
  • Free Wi-Fi

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About this property

Mercure Urabandai Resort & Spa

A full-service spa, a restaurant, and spa services are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk, and a picnic area. Housekeeping is available on request.
Mercure Urabandai Resort & Spa offers 227 air-conditioned accommodations with safes and slippers. Beds feature down comforters. 16-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, toilets with an electronic bidet, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, 五色温泉. The spa is open daily.

Public bath/onsen services include an indoor public bath (no minerals) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

During your stay at Mercure Urabandai Resort & Spa, you'll be within walking distance of Goshikinuma Lake. Free WiFi in public areas, free self parking, and a full-service spa are available.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Treat yourself with a visit to the full-service spa
  • Amenities include a front-desk safe, 3 meeting rooms, and laundry facilities
  • Onsite recreation includes hot springs
  • Within a 15-minute walk of Goshikinuma Lake and Morohashi Museum of Modern Art
Some rates at Mercure Urabandai Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

There's a restaurant on site. Public spaces have free WiFi. As a guest of Mercure Urabandai Resort & Spa, you'll find a full-service spa and hot springs. There are 3 meeting rooms available. Spa services, ski storage, and a picnic area are also featured at Mercure Urabandai Resort & Spa. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Kitashiobara hotel.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 9:00 AM.
Shiki - This restaurant serves breakfast and dinner.

All-inclusive details

All-inclusive room rates at Mercure Urabandai Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 9:00 AM for a fee: JPY 3,025 for adults and JPY 2,178 for children
  • A restaurant

Restaurants on site

  • Shiki

Things to do

  • Full-service spa
  • Hot springs
  • Shopping
  • Ski lift privileges
  • Ski storage
  • Table tennis
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping on request

Business services

  • 3 meeting rooms

Outdoors

  • In a national park
  • On the boardwalk/promenade
  • Picnic area

Full-service spa

  • Hot springs
  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (84 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk (105 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 16-inch flat-screen TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 3630 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3025 for adults and JPY 2178 for children
  • Rollaway bed fee: JPY 3630 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Additional fees may apply to children for items such as extra bedding and meals.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Urabandai Royal Hotel Kitashiobara
Urabandai Royal Hotel
Urabandai Royal Kitashiobara
Urabandai Royal
Active Resorts URABANDAI Hotel Kitashiobara
Active Resorts URABANDAI Hotel
Active Resorts URABANDAI Kitashiobara
Active Resorts URABANDAI
Mercure Urabandai Resort Spa
Mercure Urabandai Resort & Spa Hotel
Mercure Urabandai Resort & Spa Kitashiobara
Mercure Urabandai Resort & Spa Hotel Kitashiobara

Mercure Urabandai Resort & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 100 out of 268 reviews
Rating 8 - Good. 98 out of 268 reviews
Rating 6 - Okay. 50 out of 268 reviews
Rating 4 - Poor. 13 out of 268 reviews
Rating 2 - Terrible. 7 out of 268 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Takashi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was delicious and lots of kind foods !
Stayed 1 night in Oct 2025

10/10 Excellent

Sudhanshu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent
Stayed 1 night in Aug 2025

6/10 Okay

Kate

Travelled with family
Disliked: Property conditions & facilities
Great location, friendly staff. Enjoyed daily welcome drinks. However the hotel needs a good refresh. Carpet in the hallways were worn and stained. Shower curtain in our room was very mouldy.
Stayed 4 nights in Jul 2025

6/10 Okay

Amber

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly and professional! The hired personnel really makes this place! The rooms are a little dated but it just adds to the charm of the experience. I enjoyed staying here and would recommend! The women onsen was also great and super relaxing!
Stayed 2 nights in Jun 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotspring was very nice. I didnt stay due to the skiing aspect. But they are well equipped for it. Great quality of food for their breakfast and supper buffets. The staff were very kind even though i dont speak a lot of japanese.
Stayed 7 nights in Mar 2025

10/10 Excellent

Wai Hei Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Kazuhiko

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice area of hotel and huge property. But Breakfast is so busy which I don't like.
Stayed 1 night in Nov 2024

8/10 Good

NOE PAING

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

ILKO

Travelled with family
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Stayed 3 nights in Oct 2024

6/10 Okay

kyoko

Travelled with family
Liked: Cleanliness
小さい子供連れでの1泊でした。チェックインの時間15:00に着いたのですが部屋の清掃がすんでいなくて1時間ほど待たされました。ラウンジがあってウェルカムドリンクが提供されていましたが1時間の待ち時間は少し長すぎると思いました。お風呂は綺麗で快適、朝ごはんのビュッフェも美味しかったです。少し奥まったところにあるので館内にコンビニか軽食を買えるところがあると良いと思いました。近くに食べ物を買うところもなくひとり七千円のビュッフェの夕食しかなくて少し困りました。結局は国道を歩いてイタリアンレストランに行きピザをテイクアウトしました。次はきっと泊まらないと思います。
Stayed 1 night in Jul 2024

6/10 Okay

Anita

Liked: Staff & service
Stayed 3 nights in Jul 2024

8/10 Good

Alice

Liked: Cleanliness, staff & service
Hotel is clean but decor outdated. Onsen bath is excellent. Walking distance to scenic attraction
Stayed 2 nights in Oct 2023

8/10 Good

Wimonwan

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rotennburo (outside hot spring pool) was excellent. It was fully booked and felt too busy. I would like stay again but try weekdays next time.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Staff & service

Yea it was decent

Had a pleasant stay here. The hotel is very outdated, but the service was great and they have great onsen.
Stayed 6 nights in Oct 2018

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good access to five lakes comfortable hotel

very big room friendly and helpful staff short walk to five colour lakes if you are climbing mount bandai take a taxi to the happodai entrance and book a return as most mobile phone don't work no public transport to from happodai and two hour walk to nearest bus stop hotel has shuttle bus to station and public buses stop there
Stayed 2 nights in Sep 2018

6/10 Okay

Rodney, singaporw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious room but not for couples

The room was spacious, food variety was good. Nothing much in the immediate vicinity, it was a nice place but mostly for group tours, not for couples.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with amazing onsen. Interior is dated but it adds to the appeal. Loved our stay here.
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay! Breakfast and onsen were A+

Wonderful!! The onsen and breakfast were spectacular. Also walking distance to the five colored lakes. And the local bus stop is right at the hotel entrance. Very convenient
Stayed 1 night in Nov 2017

4/10 Poor

brian, NZ

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Stay somewhere else

Hotel was good 50 years ago. Needs major make over of rooms. Very small bathroom

6/10 Okay

daniel, singapore

Liked: Cleanliness, property conditions & facilities

Nice resort facilities

Unfortunately I was stuck with a smoking room, which smelled..well as you'd expect. Ignoring that, it was clean and comfortable. The room was decently spacious given the price. Faciltiies were good as it is a resort hotel. Being Urabandai, they aren't that ready for international tourists so some basic Japanese would go a long way.

8/10 Good

Bo, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great view of Mt Bandai

Quick and easy access to the 5 ponds walk Good selections of breakfast Great restaurants Chef Kawaguchi is a certified french chef from Paris

6/10 Okay

Josh

Disliked: Property conditions & facilities, room comfort

An OK place to stay, safe and clean but dated

Overall the stay was ok. They had free hot tea which was great when it was so cold out, but the room was very dated. Also, (just FYI) the hotel staff doesn't speak much English and you need a dinner reservation if you want to eat at the hotel- becides a little restaurant near the back of the hotel (which was good!)