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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Property class: 2.5

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Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

A modern hotel lobby with a dining area, a reception desk, and a TV screen.
A modern hotel lobby with a large map mural, comfortable seating, a dining area, and a TV screen.
A historic mill building with a stone facade and metal roof, situated by a calm river.
A modern reception area with two reception desks, a map mural, and a chandelier.
A large indoor swimming pool with clear lane markings, surrounded by seating areas and a reception desk.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9
  • Place, St. Jacobs Market District Visitor Information Centre
    ‪1 min walk‬
  • Place, St. Jacobs Outlets
    ‪2 min walk‬
  • Place, St Jacobs Farmers Market
    ‪3 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible

A modern bathroom with a toilet, sink, and shower.

Standard Room, 2 Queen Beds, Accessible

8.6 out of 10
Excellent
(22 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a sofa, and a TV.

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(38 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, Multiple Beds

A hotel room with a bed, a blue sofa, a wooden coffee table, a microwave, a coffee machine, and a small refrigerator.

Suite, Multiple Beds

9.4 out of 10
Exceptional
(35 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(69 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Jetted Tub

A modern hotel room with a large bed, a separate bathroom with a bathtub, and a desk with a lamp.

Suite, 1 King Bed, Jetted Tub

8.4 out of 10
Very good
(9 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible

A modern hotel room with a large bed, a desk, a chair, a TV, and a decorative wall piece.

Standard Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(9 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed

A modern hotel room with a kitchenette, a bed, a desk, and a TV.

Suite, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(24 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Standard Room

8.6 out of 10
Excellent
(19 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

A modern bathroom with a bathtub, shower, toilet, and towel rack.

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(112 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

2 Queen Standard

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

2 Queen Standard Access

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Similar properties

Lobby sitting area
Courtyard by Marriott Waterloo St. Jacobs
Township of Woolwich
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.5 out of 5, Wonderful, 1,000 reviews
The price is €99
includes taxes & fees
23 Aug - 24 Aug
Courtyard by Marriott Waterloo St. Jacobs

About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

This hotel features an indoor pool, a fitness center, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers 103 accommodations with laptop-compatible safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets. 42-inch LED televisions come with premium digital channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Township of Woolwich hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they enjoy the free breakfast at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG. During your stay, you're just a quick walk from St Jacobs Farmers Market. You'll find features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include a front-desk safe, a business center, and a meeting room
  • Onsite recreation includes a gym
  • Guests really like the accommodations for the cleanliness and comfy beds
  • Just a 4-minute walk from St Jacobs Farmers Market and 6 minutes by car from University of Waterloo
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is served. A computer station is on site and WiFi is free in public spaces.

A business center and a meeting room are available. Event space at this hotel measures 1200 square feet (111 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG. Self parking is free.

Guests are served free buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Splash pad
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Splash pad

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,200 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Holiday Inn Express Hotel Suites Waterloo St Jacobs by IHG
Holiday Inn Express Hotel Suites Waterloo St Jacobs an IHG Hotel

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 783 out of 1320 reviews
Rating 8 - Good. 336 out of 1320 reviews
Rating 6 - Okay. 122 out of 1320 reviews
Rating 4 - Poor. 38 out of 1320 reviews
Rating 2 - Terrible. 41 out of 1320 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great stay, perfect location!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast offered and family friendly clean rooms.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Beckyann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, helpful and very friendly staff. Had a great stay.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern room, excellent breakfast, great price and fantastic location right beside St. Jacob’s. A+ stay
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

MELISSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Amazing room.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and experience
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast provided. Room was large, clean and comfortable. Staff was very helpful and pleasant.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes, breakfast was good. Parking was good.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean Breakfast was great Staff were awesome
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Jung mi

Liked: Cleanliness
Breakfast was good staff friendly ev charger free of use
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great! So was the pool and splash pad.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast, clean room.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Debra

Liked: Cleanliness
This place is awesome, loved that it’s so close to everything. One of my favorite places to stay
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get to, and clean and comfortable.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Jennifer

The breakfast was fantastic, fresh, hot and lots of choices. The room was clean and comfortable. Staff was incredibly accommodating
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Earle

Great breakfast. Clean room. Nice staff. They also provide free charging for EV’s.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Caron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Generous breakfast buffet included. Rooms spacious and clean.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Sharon

Room was good, staff was excellent
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay, everything was good except that our room was an adjoining one and the neighbours had their tv on very loud well into the night—because of the connecting doors we could hear it very quickly.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Maria

Staff is super helpful, partularly Justine Cipriano who helped me make changes to my reservation. Hotel is clean, organized, and comfortable with great location.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

LORAINE

Break fast staff was very helpful, very good food , clean, the two girl were very welcoming . The room was very clean . We enjoyed the stay.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Alissa

Liked: Cleanliness, amenities, property conditions & facilities
Great room and nice breakfast spread
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Leslie Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the stay to be perfect for our needs. We enjoyed a comfortable nights sleep. We also had a nice breakfast with plenty of options.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean rooms. The gym and pool were perfect. Free EV charging and conveniently located by St. Jacob's market and the University of Waterloo and Laurier.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Wanda

Liked: Cleanliness, amenities, property conditions & facilities
The staff was fantastic. The breakfast was delicious.
Stayed 1 night in Feb 2026