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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Check-in/check-out kiosk
Suite, 1 King Bed, Jetted Tub
Point of interest
Indoor pool
Point of interest

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • 24/7 front desk
  • Housekeeping
  • Parking included

Explore the area

Map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9
  • St. Jacobs Market District Visitor Information Centre
    ‪1 min walk‬
  • St. Jacobs Outlets
    ‪2 min walk‬
  • St Jacobs Farmers Market
    ‪5 min walk‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub

Standard Room, 2 Queen Beds, Accessible Bathtub | Bathroom

Standard Room, 2 Queen Beds, Accessible Bathtub

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds

Suite, 2 Queen Beds

  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Bathroom

Standard Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

Standard Room, 1 King Bed

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed with Sofa bed

  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

Room amenity

Suite, Multiple Beds

  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub

Standard Room, 1 King Bed, Accessible Bathtub

Standard Room, 1 King Bed, Accessible Bathtub

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

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Hampton Inn & Suites by Hilton Waterloo St. Jacobs

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.4 out of 5, Excellent, (1010)
The price is €102
for 1 room
includes taxes & fees
24 Jun - 25 Jun
Hampton Inn & Suites by Hilton Waterloo St. Jacobs

About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Suburban hotel with free breakfast and a fitness center
An indoor pool, a fitness center, and a snack bar/deli are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers 103 accommodations with laptop-compatible safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets. 42-inch LED televisions come with premium digital channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Township of Woolwich hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they enjoy the free breakfast at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG. During your stay, you're just a quick walk from St Jacobs Farmers Market. You'll find features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include a front-desk safe, a business center, and a meeting room
  • Onsite recreation includes a gym
  • Guests really like the accommodations for the comfy beds and cleanliness
  • Just a 1-minute drive from St Jacobs Farmers Market and 6 minutes from University of Waterloo
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is served. A computer station is on site and WiFi is free in public spaces.

A business center and a meeting room are available. Event space at this hotel measures 1200 square feet (111 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG. Self parking is free.

This Township of Woolwich hotel is smoke free.

Guests are served free buffet breakfast.

Languages

English, Filipino, French, German, Hindi, Indonesian, Italian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,200 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2013
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Holiday Inn Express Hotel Suites Waterloo St Jacobs by IHG
Holiday Inn Express Hotel Suites Waterloo St Jacobs an IHG Hotel

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 587 out of 1149 reviews
Rating 8 - Good. 336 out of 1149 reviews
Rating 6 - Okay. 133 out of 1149 reviews
Rating 4 - Poor. 50 out of 1149 reviews
Rating 2 - Terrible. 43 out of 1149 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Robert

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The location is perfect if you are visiting Kitchener/Waterloo. It was close to the Mennonite farms, so cheap eggs, woot woo! The Hotel was clean, but the entire third floor is under construction and quite noisy starting early in the morning. The staff were unable to compensate due to third party booking. Do not book through a third party, call the hotel directly to book a room. Also, the room photos presented by Expedia are not accurately representing the room.
Stayed 2 nights in Mar 2025

10/10 Excellent

Daniel, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We go to St. Jacobs 4 or 5 times a year. We like the market, mall and the town. Staff were great and we like to check out some of the restaurants and the Antiques stores as part of our visits. We shall be back.
Stayed 2 nights in Jan 2025

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Dirty

Construction mess in room. Unfinished details like caulking around tub
Stayed 1 night in Mar 2025

10/10 Excellent

Camilo

Stayed 1 night in Mar 2025

8/10 Good

Joanne

room was very noce
Stayed 1 night in Mar 2025

6/10 Okay

Brendan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The parking lot was terrible. I understand there was snow and such, however why was the parking lot not plowed. It limited the parking for guest and was very slippery to walk to the door.
Stayed 1 night in Feb 2025

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, check-in was easy. Breakfast would be better if it had some non dairy options for the coffee and more fruit or oatmeal type options. The eggs were good, and so was the bacon.
Stayed 2 nights in Feb 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect, beds were very comfortable, had a good night sleep
Stayed 1 night in Feb 2025

10/10 Excellent

F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly...clean bathrooms
Stayed 1 night in Feb 2025

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Gift

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very disappointed

I was told to call the front desk after booking if l need a connected room. Which l did and when l finally got here they said l should stay in a different room and leave my kids in a different room. After l have called them 3day ahead. I did enjoy my stay here.
Stayed 1 night in Feb 2025

10/10 Excellent

Victoria

C
Stayed 1 night in Feb 2025

6/10 Okay

Kang

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2025

2/10 Terrible

Bonnie, Mississauga

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel has really gone downhill, I would not stay here again
Stayed 2 nights in Jan 2025

4/10 Poor

Gary

It is under construction
Stayed 3 nights in Feb 2025

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
highly recommend
Stayed 1 night in Feb 2025

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Eric

Stayed 1 night in Jan 2025

10/10 Excellent

Andrew

Stayed 1 night in Feb 2025

6/10 Okay

Kelly

Travelled with family
Liked: Staff & service, room comfort

Nice hotel, great for families

The hotel was nice we have stayed there in the past really love the pool for my grandkids unfortunately the pool was closed for majority of are stay which was the reason we picked that hotel. The hotel is also under renovation. But we will return I will just call before booking to make sure the pool will be open.
Stayed 2 nights in Jan 2025

2/10 Terrible

Ahmad

Travelled with family and small children
Called to cancel with no luck and app wouldnt let me contact the property. I physically couldnt make it due to the weather out of the interest of safety. Would be nice to get a refund as this is out of my hands
Stayed 1 night in Jan 2025

2/10 Terrible

Janis

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The first room we were given stunk of body odor. We were moved to the 3rd floor which happens to be directly under the floor where extensuve renovations start at 7am. So, at 7am, there was an insane amount of drilling, banging, stomping on the floors, etc. When i called the front desk, the receptionist said there is nothing she can do without authorization from the owner who cant be reached. We spent $200 on a room to be woken up at 7am. Disgraceful. At breakfast, we met another couple who were on the second floor, and they heard the construction, as well. It's impossible not to, power tools and hammers reverberate throughout the whole hotel. We dont expect a refund, because no one cares. The hotel has been paid, and the owner is absent, and the Holiday Inn couldnt care less. We will, though, get an 'I'm sorry to hear about your inconvenience, and we will work hard to improve your next stay.' As if that's good enough.
Stayed 1 night in Jan 2025

10/10 Excellent

David

Stayed 1 night in Jan 2025