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Best Western Knoxville Suites - Downtown

2.5 star property

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Lobby
Lobby
Free daily full breakfast
Indoor pool
In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
5317 Pratt Rd, Knoxville, TN, 37912
  • Place, Knoxville Expo Center
    ‪4 min drive‬
  • Place, Knoxville Convention Center
    ‪6 min drive‬
  • Place, University of Tennessee
    ‪6 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪23 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Dining Table;with Sofabed)

In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Dining Table;with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Accessible, Non Smoking (with Sofabed)

In-room safe, iron/ironing board, free cots/infant beds, free WiFi

Suite, 1 Queen Bed, Accessible, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 Queen Bed

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About this property

Best Western Knoxville Suites - Downtown

Hotel in Knoxville with free breakfast and a fitness center
Along with an indoor pool, this smoke-free hotel has a fitness center and a 24-hour business center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a hot tub, a business center, and laundry facilities.
Best Western Knoxville Suites - Downtown offers 58 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include sofa beds. LCD televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
The free breakfast at Best Western Knoxville Suites - Downtown gets good marks from our customers. During your stay, you'll be within walking distance of Knoxville Expo Center. Features include free WiFi in public areas and free self parking, plus an indoor pool.
  • Free full breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a gym
  • Guests really like the accommodations for the cleanliness and comfy beds
  • 7 minutes by car from University of Tennessee and 6 minutes from Knoxville Convention Center
  • Pets welcome for a fee
Best Western Knoxville Suites - Downtown offers its guests an indoor pool, a hot tub, and a fitness center. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at Best Western Knoxville Suites - Downtown. Free self parking is available.

This Knoxville hotel is smoke free.

Guests are served free full breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (173 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 15.00 per pet, per night

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15.00 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Knoxville
Best Western Knoxville Suites Downtown Hotel
Best Western Suites Hotel Knoxville
Best Western Suites Knoxville
Knoxville Best Western
Knoxville Suites
Best Western Knoxville Hotel Knoxville
Best Western Knoxville Suites Hotel
Best Western Knoxville Suites Downtown
Knoxville Suites Knoxville
Best Western Knoxville Suites - Downtown Hotel
Best Western Knoxville Suites - Downtown Knoxville
Best Western Knoxville Suites - Downtown Hotel Knoxville

Best Western Knoxville Suites - Downtown Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 401 out of 1002 reviews
Rating 8 - Good. 281 out of 1002 reviews
Rating 6 - Okay. 163 out of 1002 reviews
Rating 4 - Poor. 96 out of 1002 reviews
Rating 2 - Terrible. 61 out of 1002 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to UT game and very convenient.
Stayed 2 nights in Oct 2025

6/10 Okay

Charles

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Our room smelled terrible and both beds creeked loudly every time you moved. We could also hear our neighbors.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2025

10/10 Excellent

Remy

Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Stayed 1 night in Oct 2025

6/10 Okay

Casey

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Room had a very strong musky odor. Breakfast selection was average. Plenty of parking. Friendly staff. Not the best area of town, but an OK spot to stop and get rest before hitting the road again.
Stayed 1 night in Oct 2025

10/10 Excellent

Karla

Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my short stay, front desk associates were extremely helpful.
Stayed 1 night in Oct 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Brian

Stayed 1 night in Oct 2025

2/10 Terrible

Justin

Liked: Staff & service
Disliked: Cleanliness
First room smelled like smoke very bad. Second smelled like pee but we were too tired to ask for a third. Not well lit parking in back and some folks were hanging around the church around 1am when we parked - I’m sure fine but felt a tad sketchy. During daytime seemed fine. Would recommend elsewhere.
Stayed 1 night in Oct 2025

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very quiet and private hotel, very enjoyable!!
Stayed 1 night in Sep 2025

2/10 Terrible

Olivia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel because it seemed like a good value during parents weekend ($300 p/n). The hotel was dirty and smelled like pesticide. The sleeping room was dark and dingy and the AC sounded like an airplane ready for takeoff. The bathroom had mildew and water pressure wasn’t great. We reserved for 2 nights but ended up cancelling the second night and moving to a Courtyard by Marriott. It was $30 more per night and 1000% nicer.
Stayed 2 nights in Sep 2025

2/10 Terrible

Jaime

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Not pet friendly.

I booked the pet friendly room. When I got there, it smelled like cat urine. I I. Wristlet tried to cancel my reservation but since I had already checked in, it could not be cancelled. I immediately checked out and stayed next door. Still no refund despite clerk promise.
Stayed 1 night in Aug 2025

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. Dated but very clean.
Stayed 2 nights in Sep 2025

10/10 Excellent

Laurie

Stayed 1 night in Sep 2025

4/10 Poor

Jason, Clinton Township

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room had a very weird smell to it. Smelled musty and like dogs.
Stayed 1 night in Sep 2025

10/10 Excellent

m travis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly & helpful staff. Very clean & comfortable. Great value.
Stayed 1 night in Aug 2025

2/10 Terrible

Maria

Disliked: Amenities
I did not feel safe
Stayed 3 nights in Aug 2025

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Swing of opinions

BWs are hit or miss sometimes. I have stayed at some great and some not so great. This Downtown Knoxville location is not downtown imo, it is close, but you are not walking to your meeting. The bed and bedding was very comfortable, the light shades worked great and I slept very well. The room was quiet even though the hotel was full. I was a bit concerned about parking, I arrived at 1AM, long drive from the midwest, and found parking. I had no issues during my stay. Staff was friendly and helpful. I stayed 3 nights. I found the room a decent size, decor a bit dated but the place was clean and fully functional. The breakfast was basic, waffle and cereal. I do feel an easy improvement would include hard boiled egg, maybe I missed them. Not much for gluten free options, but it was enough for me, I was not on vacation.
Stayed 2 nights in Aug 2025

8/10 Good

Barb

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The breakfast was fine, and the server was terrific. The bed was comfortable. The room smelled of mildew, probably because the air filter needed changing. Our room key needed to be changed out three times in our five day stay because it wouldn't work.
Stayed 5 nights in Aug 2025

10/10 Excellent

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything about my stay
Stayed 2 nights in Aug 2025

6/10 Okay

daphne

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Tristan

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Michele

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The area was not nice and the hotel was old and run down. The size of the room was good and the bed was comfortable. The hotel did not smell good when we walked in.
Stayed 1 night in Aug 2025