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Crowne Plaza Knoxville Downtown University by IHG

Property class: 3.5

Choose dates to view prices

Photo gallery for Crowne Plaza Knoxville Downtown University by IHG

A grand lobby with a grand piano, a glass table with floral arrangements, and a wooden staircase.
A modern bar area with a long counter, bar stools, and a television screen displaying a show.
A buffet with various fruits and pastries.
A building with a circular design, labeled "NCAA Basketball Hall of Fame."
A lobby with a grand staircase, a glass coffee table with a floral centerpiece, and a piano.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
401 W Summit Hill Dr, Knoxville, TN, 37902
  • Place, Market Square
    ‪1 min walk‬
  • Place, Tennessee Theatre
    ‪5 min walk‬
  • Place, Knoxville Convention Center
    ‪8 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Accessible (Mobility)

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Standard Room, 2 Double Beds, Accessible (Mobility)

9.6 out of 10
Exceptional
(21 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible (Mobility, Transfer Shower)

A hotel room with a large bed, a desk, a chair, a window with curtains, and a view of the city.

Room, 1 King Bed, Accessible (Mobility, Transfer Shower)

9.8 out of 10
Exceptional
(6 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(107 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds, Accessible (Mobility, Transfer Shower)

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Standard Room, 2 Double Beds, Accessible (Mobility, Transfer Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room

A bathroom with a shower, toilet, sink, and a mirror.

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed with Sofa bed

A hotel room with a large bed, a sofa, a desk with a chair, a TV, and a window with curtains.

Standard Room, 1 Queen Bed with Sofa bed

9.8 out of 10
Exceptional
(30 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed (Top Floor)

A hotel room with a large bed, a desk, a chair, a window with curtains, and a view of the city.

Premium Room, 1 King Bed (Top Floor)

9.2 out of 10
Wonderful
(10 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a window with curtains, and a view of the city.

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(35 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

A neatly made bed with white linens, a dark headboard, and a wall-mounted light fixture.

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

A modern living room with a sofa, a coffee table, and a TV mounted on the wall. There is a kitchen area with a dining table and bar stools.

Suite, 1 Bedroom

  • City view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a small table, and a mirror.

Premium Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Premium Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Crowne Plaza Knoxville Downtown University by IHG

This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a 24-hour business center, valet parking, and conference space.
Crowne Plaza Knoxville Downtown University by IHG offers 195 accommodations with safes and coffee/tea makers. 55-inch Smart televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Knoxville hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Crowne Plaza Knoxville Downtown University by IHG's great location gets high marks from our customers. During your stay, you're just a quick walk from Market Square. Free WiFi in public areas, an indoor pool, and a restaurant are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Steps from Market Square and 15 minutes by foot from University of Tennessee
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Crowne Plaza Knoxville Downtown University by IHG offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. Business amenities include a 24-hour business center and 10 meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 15670 square feet (1456 square meters) and includes conference space. A vending machine, gift shops/newsstands, and concierge services are also featured at the business-friendly Crowne Plaza Knoxville Downtown University by IHG. For a fee, parking is available.

This 3.5-star Knoxville hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
Mahogany's Restaurant - This restaurant serves breakfast, lunch, and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 25 per day; includes in/out privileges)
  • Covered valet parking on site (USD 35 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 18.50 for adults and USD 8 for children
  • A restaurant

Restaurants on site

  • Mahogany's Restaurant

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 10 meeting rooms
  • 15,670 square feet of conference space
  • 24-hour business centre

Outdoors

  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 12 floors
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Local artist showcase
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 18.5 for adults and USD 8.00 for children
  • Covered self parking fee: USD 25 per day (in/out privileges)
  • Covered valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 40 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6:00 AM to 11:00 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Knoxville Downtown University
Crowne Plaza Hotel University
Crowne Plaza Knoxville Downtown University
Crowne Plaza University

Crowne Plaza Knoxville Downtown University by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 760 out of 1001 reviews
Rating 8 - Good. 158 out of 1001 reviews
Rating 6 - Okay. 41 out of 1001 reviews
Rating 4 - Poor. 19 out of 1001 reviews
Rating 2 - Terrible. 23 out of 1001 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay! close to all downtown activities!!!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and facilities!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing and beautiful
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

celine

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very attentive staff, clean room, a great stay!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great price and great location.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Tge hotel is charming and clean and within walking distance to all Very friendly helpful staff
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

shawn

Liked: Cleanliness, amenities
Excellent hotel, great location, easy parking , great value
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Michael

Thanks for the stay
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the third time staying at Crowne Plaza and like the other two it was enjoyable. Breakfast was great, the staff was alway available for any assistance needed and the bar tender made a nice strong drink to finish the day.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was wonderful. Parking was convenient.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and the location was fantastic. Close with walking to the Old City, Market Square and the church next door. The lobby is lovely and inviting. I enjoyed it!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Cortney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located. Parking was easy to access. Staff was great!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities
Beautiful hotel, great that it’s dog friendly, easy parking, very comfortable beds!
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Kristie

Liked: Cleanliness, amenities, property conditions & facilities
Good location staff was very pleasant
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! Our room was very clean, and the housekeeping did a nice job cleaning our room.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consistently Excellent!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Traci

Liked: Cleanliness, staff & service
Clean hotel and great location
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Al was amazing! All the staff very friendly, helpful and professional. The arome in the hotel was magnificent...so clean, fresh with relaxing scent... amazing... Food was great, the servicing team very pleasant... thank you for this awesome experience!!!👍🤩🙏❤️
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Loud cars outside window on Main Street but otherwise everything was super. Great location, great room, comfortable bed and easy checkout. Highly recommend!!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Tom

Front desk hospitality was great!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Saro

Liked: Cleanliness, property conditions & facilities
Courteous staff, nice rooms.
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful.
Stayed 2 nights in Mar 2026