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Extended Stay America Suites Knoxville West Hills

2.5 star property

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Photo gallery for Extended Stay America Suites Knoxville West Hills

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking
Free daily on-the-go breakfast
Exterior
Desk, iron/ironing board, free WiFi
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
1700 Winston Rd, Knoxville, TN, 37919
  • Place, West Town Mall
    ‪3 min walk‬
  • Place, Regal Downtown West
    ‪9 min walk‬
  • Place, Regal Cinebarre West Town Mall
    ‪14 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪20 min drive‬

Room options

View all photos for Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio, 1 Queen Bed, Non Smoking

Studio, 1 Queen Bed, Non Smoking

Studio, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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Exterior
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About this property

Extended Stay America Suites Knoxville West Hills

Along with coffee/tea in a common area, this smoke-free hotel has laundry facilities and barbecue grills. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a picnic area, a front-desk safe, and a vending machine are onsite. Housekeeping is available on request.
Extended Stay America Suites Knoxville West Hills offers 72 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Extended Stay America Suites Knoxville West Hills, you're just a quick walk from West Town Mall. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include a front-desk safe, laundry facilities, and an elevator
  • 9 minutes by car from University of Tennessee and 9 minutes from Knoxville Convention Center
Free breakfast is served daily. WiFi is free in public spaces. Barbecue grills, a vending machine, and a picnic area are also featured at the business-friendly Extended Stay America Suites Knoxville West Hills. Free self parking is available.

This Knoxville hotel is smoke free.

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free on-the-go breakfast available daily 6 AM to 9:30 AM
  • Coffee and tea in common areas

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request) (for a fee)

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Built in 1990
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staffed during limited hours

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Extended Stay America Hills Hotel Knoxville West

Extended Stay America Knoxville West Hills

Extended Stay America Knoxville West Hills Hotel

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Hotel Extended Stay America Knoxville - West Hills Knoxville

Knoxville Extended Stay America Knoxville - West Hills Hotel

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Extended Stay America Hills Hotel

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Extended Stay America Hills

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Extended Stay America Suites Knoxville West Hills Hotel

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Extended Stay America Suites Knoxville West Hills Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 207 out of 624 reviews
Rating 8 - Good. 130 out of 624 reviews
Rating 6 - Okay. 105 out of 624 reviews
Rating 4 - Poor. 91 out of 624 reviews
Rating 2 - Terrible. 91 out of 624 reviews

7.0/10

Cleanliness

7.8/10

Staff & service

5.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Bert

Liked: Staff & service
Disliked: Amenities
Front desk ladies were helpful and nice. Room hasn’t been updated like the description says. If you’d like dishes/cookware you have to call front desk to get them. There was nothing in the room. LED light in kitchen had no cover.
Stayed 2 nights in Feb 2026

2/10 Terrible

Dennise

Stayed 1 night in Feb 2026

10/10 Excellent

Jorge

Stayed 4 nights in Feb 2026

10/10 Excellent

Michael

Stayed 1 night in Dec 2025

10/10 Excellent

Keith

Stayed 1 night in Jan 2026

2/10 Terrible

Donny

Disliked: Cleanliness, amenities
Whole place smells. Door security latch locks after you leave the room and front desk person has tool that she used to unlock so apparently that happens a lot instead of just repairing!!! The heater was not plugged in and there were kinky lil hairs on a washcloth.
Stayed 1 night in Jan 2026

4/10 Poor

Randi

Stayed 1 night in Dec 2025

10/10 Excellent

Ashlei

Stayed 1 night in Jan 2026

8/10 Good

Ramona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms, convenient to I40, friendly and helpful staff, your own little kitchen for people staying longer. The breakfast offering was just coffee and a granola bar, but we found a nearby place called Scrambled Jake’s that was very good before getting back on the road.
Stayed 1 night in Jan 2026

6/10 Okay

Tracy

Stayed 1 night in Jan 2026

4/10 Poor

Shailesh

Travelled with partner
Overpaid.
Stayed 1 night in Dec 2025

6/10 Okay

Scott

Liked: Cleanliness
Disliked: Amenities
The place is decent and for the price is a good value if you just require a place to sleep. It is much better than the ones right off 75.
Stayed 1 night in Dec 2025

8/10 Good

angela

Travelled with pets
Liked: Cleanliness
Enjoyed!
Stayed 1 night in Dec 2025

2/10 Terrible

LISA

Disliked: Cleanliness, amenities, property conditions & facilities
Upon check-in I learned there were no elevators so I had to carry my heavy suitcases upstairs. This property does not meet ADA standards. There is a heavy smell of marijuana in the hallways and the first room that I was assigned the smell got so bad in there that I had to change rooms and still place a towel under the door to prevent other smells from entering my room. The rooms were not very clean either. One of the evenings that I stayed here, around 2 o'clock in the morning there was a fight in the hallway with a woman screaming at the top of her lungs at her mate all the while he was yelling for his dog that got out. This is a no smoking property however it is not enforced and the entire lobby and hallways smell heavily of marijuana. This establishment would not be suitable for children unfortunately. I will not be staying at this establishment again. The staff did not seem to care that that there was not an elevator and would not answer me when I asked what they would do if I was wheelchair bound. They did not seem to care about the drug use either. The man that helped me switch rooms was accommodating to the best of his ability however there was a language barrier. Needless to say, I am disappointed and expected something better based off of the online rating and pictures.
Handprint on wall.
Headboard falling apart
Stayed 3 nights in Nov 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service
the staff is great!!
Stayed 1 night in Nov 2025

4/10 Poor

Bradley

Business traveller
Liked: Cleanliness, amenities
Could hear a lot of people fighting on friday night, some intoxicated other people around, messed with sleep. Room is moderate to low quality, but not too bad considering the price.
Stayed 1 night in Nov 2025

8/10 Good

Marisol

Stayed 2 nights in Oct 2025

4/10 Poor

Sam

Stayed 1 night in Nov 2025

6/10 Okay

Kay

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Price was good, but the room was very old. Counters and chair had nicks and damage. One kitchen drawer completely missing. kitchen sink dripped. A stove knob fell off on its own & couldn't be reattached. The security bar/latch on door was broken off. Bedside lamp had no bulb. There is no ice machine in this hotel. Sheets and towels were clean. A/C worked well. Front desk lady was friendly, available and helpful. Parking was free.
Stayed 1 night in Oct 2025

10/10 Excellent

Jeffry

Stayed 1 night in Oct 2025

6/10 Okay

Bert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Prepackaged food.
Stayed 1 night in Oct 2025

4/10 Poor

Dianne

Travelled with group
Disliked: Cleanliness, room comfort
Stayed 1 night in Oct 2025

4/10 Poor

kenneth

Disliked: Cleanliness, property conditions & facilities, room comfort
I saw an accurate review too late. Had I not paid in advance, I would have hi tailed it out. Tons of smoke in the lobby and it got worse headed to the room. Our room initially smelled of paint, which I thought was a blessing. The smoke overpowered that paint in a hurry. Towels were either just folded again after animal bathing, or just naturally hairy. Wear your shoes at all times. For the first time ever I put a chair to help secure the door. I know it was not an expensive option, but since it was close to destination. Highly advise, KEEP LOOKING
Stayed 1 night in Oct 2025

10/10 Excellent

Barbie

Travelled with family
Liked: Cleanliness
Location was good - check in was very seamless. Room was nice & very clean
Stayed 1 night in Oct 2025

10/10 Excellent

Joe

Travelled with family
Liked: Amenities, property conditions & facilities
Everything
Stayed 1 night in Oct 2025