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Extended Stay America Suites Knoxville West Hills

Property class: 2.5

Choose dates to view prices

Photo gallery for Extended Stay America Suites Knoxville West Hills

A hotel room with a bed, a chair, a dresser, and a nightstand.
A kitchen with a refrigerator, microwave, stove, and sink.
A hotel room with a desk, two chairs, a television, a lamp, a sofa, and a refrigerator.
A hotel with a stone facade, a lobby entrance, and a parking area.
A coffee station with a coffee machine, a mirror, and a counter with snacks.

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
1700 Winston Rd, Knoxville, TN, 37919
  • Place, West Town Mall
    ‪3 min walk‬
  • Place, Regal Downtown West
    ‪9 min walk‬
  • Place, Regal Cinebarre West Town Mall
    ‪14 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪20 min drive‬

Room options

View all photos for Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

A hotel room with a large bed, a nightstand, a lamp, and a mirror.

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio, 1 Queen Bed, Non Smoking

A hotel room with a large bed, a desk, a phone, and a window with curtains.

Studio, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Extended Stay America Suites Knoxville West Hills

Along with coffee/tea in a common area, this smoke-free hotel has laundry facilities and barbecue grills. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a picnic area, a front-desk safe, and a vending machine are onsite. Housekeeping is available on request.
Extended Stay America Suites Knoxville West Hills offers 72 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Extended Stay America Suites Knoxville West Hills, you're just a quick walk from West Town Mall. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include a front-desk safe, laundry facilities, and an elevator
  • 9 minutes by car from University of Tennessee and 9 minutes from Knoxville Convention Center
Free breakfast is served daily. WiFi is free in public spaces. Barbecue grills, a vending machine, and a picnic area are also featured at the business-friendly Extended Stay America Suites Knoxville West Hills. Free self parking is available.

This Knoxville hotel is smoke free.

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free on-the-go breakfast available daily 6 AM to 9:30 AM
  • Coffee and tea in common areas

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request) (for a fee)

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Built in 1990
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Extended Stay America Hills Hotel Knoxville West
Extended Stay America Knoxville West Hills
Extended Stay America Knoxville West Hills Hotel
Extended Stay America Knoxville West Hills
Hotel Extended Stay America Knoxville - West Hills Knoxville
Knoxville Extended Stay America Knoxville - West Hills Hotel
Hotel Extended Stay America Knoxville - West Hills
Extended Stay America Knoxville - West Hills Knoxville
Extended Stay America Hills Hotel
Extended Stay America Hills
Extended Stay America Hills
Extended Stay America Knoxville West Hills
Extended Stay America Suites Knoxville West Hills Hotel
Extended Stay America Suites Knoxville West Hills Knoxville

Extended Stay America Suites Knoxville West Hills Reviews

Reviews

6.8
Rating 10 - Excellent. 210 out of 647 reviews
Rating 8 - Good. 132 out of 647 reviews
Rating 6 - Okay. 109 out of 647 reviews
Rating 4 - Poor. 95 out of 647 reviews
Rating 2 - Terrible. 101 out of 647 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

5.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Angela

Liked: Cleanliness, staff & service
Good place!
Stayed 2 nights in Dec 2025
Verified review

4/10 Poor

Jeffery

Disliked: Amenities, property conditions & facilities
Continental breakfast
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A+ GRAB N GO BREAKFAST
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Brandon

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Was a little run down with outdated amenities
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bad Spot
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Ramona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms, convenient to I40, friendly and helpful staff, your own little kitchen for people staying longer. The breakfast offering was just coffee and a granola bar, but we found a nearby place called Scrambled Jake’s that was very good before getting back on the road.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service
the staff is great!!
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Barbie

Liked: Cleanliness
Location was good - check in was very seamless. Room was nice & very clean
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Kayla

Liked: Cleanliness, staff & service
The hotel had a lingering smell of weed and the rooms smelt old and musky. We were in a room at the end of the hall by the exit door and people were going in and out all night until 4 am and you can hear the door slamming. The bed was hard and the pillows are very flat so I didn’t get a good sleep. There was also an outdoor spotlight by our window and it looked like the sun was peeking through all night. Its just a very outdated and uncomfy stay all together.
Stayed 1 night in May 2026
Verified review

4/10 Poor

DANIELLE

Disliked: Staff & service, amenities, property conditions & facilities
It says breakfast but it’s just granola bars and coffee. The rooms aren’t updated at all. We paid for a queen bed and pull out saga but when we arrived the pull out sofa was broken so they gave me a roll away bed and still charged full price. It was supposed to be smoke free but smelled of cigarettes and marijuana. The location is its best feature. I wouldn’t book again though.
Stayed 1 night in May 2026
Verified review

4/10 Poor

Diane-Larry

Disliked: Cleanliness, amenities, property conditions & facilities
Room looked clean but really wasn't when looking close. Bedding smelled terrible. No hair dryer. Towels were so small needed 2 to dry off. Breakfast terrible.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Scott

Liked: Cleanliness
Disliked: Amenities
The place is decent and for the price is a good value if you just require a place to sleep. It is much better than the ones right off 75.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

angela

Liked: Cleanliness
Enjoyed!
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Glenn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel smelt like straight weed. Asked front desk before check in she told me it was just by the door because people outside and coming and going with not much airflow. That was a complete lie every floor smelt like you were hot boxing. Front desk didnt even advise or seem friendly on check in handed me a card and said a room number that was it. Beds are like rocks the ground in Afghanistan was more comfortable that the bed.
Stayed 1 night in May 2026
Verified review

4/10 Poor

Gina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I don’t know how this hotel got such a high rating. High point: the staff was friendly and helpful. Worst: our nonsmoking room reeked of cigarette smoke, as did the entire nonsmoking hallway. The room itself was not very clean at all. The mirrors had been wiped with a dirty cloth. There was visible dust on the furniture. I expected the outdated finishes, tiny pillows, and thin towels, but there’s no reason for a dirty room at any price. We cancelled our second night.
Stayed 2 nights in May 2026
Verified review

4/10 Poor

Amy

Disliked: Cleanliness
There needs to be a warning for this hotel that there is no elevator. Also, entire hotel smelled like smoke. My rooms bedding, kitchen and bathroom were clean but the floor wasn’t clean, there was food embedded in the office chair and stains on the walls. Also there were cigarette butts and bags of garbage on the floor in the hallway.
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was dirty. Floors were splitting. Shower didnt even work. Had to fix it so that we could shower. Found womens finger nail in hall way and in our room. No extra blankets for the fold out bed that was broken. There were cocroahes in the sink. Most disgusting place ive stayed in a long time. Wish I could have got my money back and went somewhere else.
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Victoria

Disliked: Cleanliness, amenities, property conditions & facilities
There was a hole in the sheets with lots of stains and one side of the bed was broken and felt like a sink hole. We could have gotten unlucky but I don’t think I would stay here again. The staff was very nice tho!
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

Mark

Liked: Cleanliness
Disliked: Amenities
The staff were fine however I had to go to two or three different rooms to find a room that did not smell like smoke. There’s no smoking signs throughout the facility, but nobody abide by them.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Sabrina

Great place
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was convenient to everything.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great supportive staff, centrally located, clean and quiet
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Shawnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my short stay there.
Stayed 1 night in Mar 2024