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Hilton Garden Inn Knoxville Papermill Drive

Property class: 3

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Photo gallery for Hilton Garden Inn Knoxville Papermill Drive

An outdoor seating area with sofas and chairs arranged around a central fire feature.
An indoor swimming pool with a cityscape mural, seating area, and clear signage.
A Hilton Garden Inn hotel with a modern design, featuring a prominent entrance and multiple floors.
A modern restaurant with a bar area, featuring a mix of red and beige chairs, wooden tables, and pendant lighting.
A modern bar area with a long counter, multiple seating options, and a variety of liquor bottles.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
6200 Papermill Drive, Knoxville, TN, 37919
  • Place, Bearden Antique Mall
    ‪3 min drive‬
  • Place, West Town Mall
    ‪3 min drive‬
  • Place, University of Tennessee
    ‪6 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪20 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Accessible, Bathtub

A modern hotel room with a bed, bedside table, and a small seating area.

Deluxe Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Bathtub

A hotel room with a bed, a desk with a lamp, a chair, and a large window with curtains.

Room, 1 King Bed, Accessible, Bathtub

8.6 out of 10
Excellent
(7 reviews)
  • 49 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed

A hotel room with a large bed, a desk with a flat-screen TV, a red chair, and a window with blue curtains.

Room, 1 King Bed

9.8 out of 10
Exceptional
(43 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

A modern hotel room with a bed, bedside table, and a small seating area.

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(8 reviews)
  • 44 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Accessible (Hearing)

A modern hotel room with a bed, bedside table, and a small seating area.

Deluxe Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 44 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible (Hearing)

A hotel room with a bed, a desk with a lamp, a chair, and a large window with curtains.

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

A hotel room with two beds, a TV, a desk, and a window with curtains.

Room, 2 Queen Beds, Accessible (Roll-In Shower)

9.0 out of 10
Wonderful
(8 reviews)
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

A hotel room with two beds, a TV, a desk, and a window with curtains.

Room, 2 Queen Beds, Accessible, Bathtub

9.6 out of 10
Exceptional
(5 reviews)
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

A hotel room with two beds, a TV, a desk, and a window with curtains.

Room, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds

A modern office setup with a desk, chair, and a large flat-screen TV.

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(19 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

A hotel room with a bed, a desk with a lamp, a chair, and a large window with curtains.

Room, 1 King Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(5 reviews)
  • 49 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Deluxe King Room

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Deluxe King Room - Hearing Accessible

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Deluxe King Room With Tub-Mobility Accessible

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hilton Garden Inn Knoxville Papermill Drive

Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli, and coffee/tea in a common area.
Hilton Garden Inn Knoxville Papermill Drive offers 140 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 50-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Hilton Garden Inn Knoxville Papermill Drive. During your stay, you'll be within walking distance of Bearden Antique Mall. Free WiFi in public areas, free self parking, and an indoor pool are available.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include a front-desk safe, a business center, and 2 meeting rooms
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 3-minute drive from West Town Mall and 6 minutes from University of Tennessee
  • Cats and dogs welcome for a fee
Hilton Garden Inn Knoxville Papermill Drive offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and 2 meeting rooms are available. Event space at this hotel measures 2100 square feet (195 square meters) and includes conference space. A terrace, barbecue grills, and gift shops/newsstands are also featured at the business-friendly Hilton Garden Inn Knoxville Papermill Drive. Free self parking is available.

This 3-star Knoxville hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
Garden Grille & Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 16 for adults and USD 10 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Garden Grille & Bar

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Free rollaway/extra bed
  • Grocery/convenience store
  • High chair
  • In-room cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 2,100 square feet of conference space
  • Business centre

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Pool access ramp on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 16.00 for adults and USD 10.00 for children
  • Pet fee: USD 75.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

SUPER 8 KNOXVILLE DOWNTOWN WEST
SUPER 8 MOTEL KNOXVILLE DOWNTOWN WEST
Travelodge Knoxville West Motel
Travelodge Knoxville West
Super 8 Knoxville Downtown/West Hotel
SUPER 8 MOTEL KNOXVILLE DOWNTOWN/WEST
Hilton Garden Inn Knoxville Papermill Drive Hotel
Hilton Garden Inn Knoxville Papermill Drive Knoxville
Hilton Garden Inn Knoxville Papermill Drive Hotel Knoxville

Hilton Garden Inn Knoxville Papermill Drive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 447 out of 752 reviews
Rating 8 - Good. 140 out of 752 reviews
Rating 6 - Okay. 74 out of 752 reviews
Rating 4 - Poor. 40 out of 752 reviews
Rating 2 - Terrible. 51 out of 752 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Molly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean and the staff friendly. Would definitely stay there again
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and staff
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Sefali

Liked: Cleanliness, staff & service, property conditions & facilities
Everything from breakfast to bar were fantastic.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff and conveniently located
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Conley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Very clean and comfortable stay. Most definitely would recommend.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and great front desk service.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with the room and the price. The room, halls, elevator, and lobby were modern and extremely clean. All staff that I encountered, from check in to check out, were amazing.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, amazing location. Highly recommended.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities
The room was amazing and the staff super friendly.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Paullett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice hotel. Over priced for graduation but that’s the norm. We’ve stayed here multiple times and enjoy the staff, atmosphere, and cleanliness.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Dean

Rooms were clean, staff was nice.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Jodi

Everything and everyone were great!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had an enjoyable stay here. Michael at the front desk was phenomenal with his customer service. He regularly checked in on my wife and I and helped our stay here feel comfortable. Thank you, Michael!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veey comfortable
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming to pets, gym has a good variety of equipment, pool is a decent size
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities
Very nice stay!
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff at bar. Clean rooms. Great location close to UTK!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Reo

Liked: Cleanliness, staff & service, amenities
Very nice rooms and staff
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visiting friends in the area.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area and nice hotel
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff at this location was so helpful and very very kind. The hotel itself was very clean and the restaurant food terrific.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is attentive, accommodating, and professional. The facility is uber clean and comfortable. It is located in a convenient area to sooo many things in the Knoxville area. I truly enjoyed my stay while visiting the UT Medical Center.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities
Everything was great.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities
Clean rooms. The staff was so nice, great atmosphere.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was lovely, complementary cookies. Room was very clean and spacious. Lovely bar downstairs for the evening. Highly recommend!
Stayed 1 night in Feb 2026