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Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG

A buffet with labeled containers of omelets and other foods.
A hotel room with a sofa, two armchairs, a small table with a vase of flowers, a bed with a nightstand, and a desk with a lamp.
Room amenity
An indoor swimming pool with clear water, a lifebuoy, and red and white lounge chairs along the wall.
A Holiday Inn Express hotel with a parking lot and a road in front.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
6324 Papermill Dr, Knoxville, TN, 37919
  • Place, West Town Mall
    ‪2 min drive‬
  • Place, Bearden Antique Mall
    ‪3 min drive‬
  • Place, Regal Cinebarre West Town Mall
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪20 min drive‬

Room options

View all photos for Suite, 1 Bedroom

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, two bedside tables with lamps, a painting on the wall, and a patterned wallpaper.

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room

A hotel room with a large bed, two bedside tables with lamps, a painting on the wall, and a patterned wallpaper.

Standard Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed

A hotel room with a sofa, two armchairs, a small table with a vase of flowers, a bed with a nightstand, and a desk with a lamp.

Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, and a chair.

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(37 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

A hotel room with a sofa, two armchairs, a small table with a vase of flowers, a bed with a nightstand, and a desk with a lamp.

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

A hotel room with two beds, a desk, and a chair.

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

A hotel room with a large bed, two bedside tables with lamps, a painting on the wall, and a patterned wallpaper.

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Comm, Access Tub)

A hotel room with a large bed, two bedside tables with lamps, a painting on the wall, and a patterned wallpaper.

Standard Room, 1 King Bed, Accessible (Mobility, Comm, Access Tub)

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed, Mobility Accessible (Mobility, Accessible Tub)

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Suite, 1 King Bed with Sofa bed, Mobility Accessible (Mobility, Accessible Tub)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Similar properties

Restaurant
Hampton Inn & Suites Knoxville Papermill Drive
Bearden
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.7 out of 5, Exceptional, 1,001 reviews
The price is €122
includes taxes & fees
26 Jul - 27 Jul
Hampton Inn & Suites Knoxville Papermill Drive

About this property

Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG

Along with an indoor pool, this smoke-free hotel has a 24-hour fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include conference space, dry cleaning, and laundry facilities.
Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG offers 90 accommodations with complimentary newspapers and coffee/tea makers. Each accommodation is individually furnished and decorated. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG. During your stay, you'll be close to University of Tennessee. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a 24-hour gym
  • 6 minutes by car from University of Tennessee and 7 minutes from Knoxville Convention Center
Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG offers its guests an indoor pool and a 24-hour fitness center. Public spaces have free WiFi. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. Event space at this hotel measures 1064 square feet (96 square meters) and includes conference space. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG. Free self parking is available.

This Knoxville hotel is smoke free.

Guests are served free buffet breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,064 square feet of conference space
  • 24-hour business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Papermill Hotel
Holiday Inn Express Hotel Papermill Hotel Knoxville West
Holiday Inn Express Hotel Papermill
Holiday Inn Express Papermill
Holiday Inn Express Hotel Suites Knoxville West Papermill
Holiday Inn Express Hotel Suites Knoxville West Papermill
Holiday Inn Express Hotel Suites Knoxville West Papermill by IHG

Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 498 out of 806 reviews
Rating 8 - Good. 207 out of 806 reviews
Rating 6 - Okay. 55 out of 806 reviews
Rating 4 - Poor. 28 out of 806 reviews
Rating 2 - Terrible. 18 out of 806 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is good Beds are comfy Rooms are clean Staff is nice
Stayed 1 night in Mar 2026
Verified

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was great.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice, quiet hotel!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Kirk and Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern room / facilities. Breakfast was exceptional. Will stay again !
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Milagro

Liked: Cleanliness, amenities, property conditions & facilities
Great stay and very clean and comfortable
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities
Clean room friendly staff good breakfast
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Tanesha

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and the staff was extremely nice
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

pratap

Liked: Cleanliness, staff & service, amenities
Great room and amazing breakfast. Service was very good.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Kayla

Liked: Cleanliness, staff & service, amenities
Breakfast was great, plenty of variety. Bed was comfortable but room had some damage and staff was notified and apologized. Otherwise great stay.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Tim

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great, loved breakfast
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Tip

Liked: Cleanliness, amenities, property conditions & facilities
Smooth check in…. Clean room, nice breakfast.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Great place to stay with great parking for vehicles and trailers
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and a very good breakfast
Stayed 1 night in Oct 2025
Verified

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service
Room clean, staff kind
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Jacob

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and nice staff.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Elise

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, friendly staff. A closet or area to hang clothing g would have been a plus.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is nice and helpful. But, man, the couch in the room needs to be drug outback and burned. Old and uncomfortable
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms and good breakfast
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was hot and fresh and well stocked, staff was very friendly and accommodating, plenty of parking and was safe and well let - room was very clean and I appreciate the fact that the beds had protective encasements on them.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, amenities
Good service
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our best place to stay in Knoxville!
Stayed 2 nights in May 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay – friendly staff
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was easy to access from the interstate. It was clean and the breakfast was good.
Stayed 1 night in Oct 2025