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Quality Inn Merchants Drive

2.5 star property

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Photo gallery for Quality Inn Merchants Drive

Lobby
Lobby
Exterior
Seasonal outdoor pool
In-room safe, individually furnished, desk, blackout curtains

Reviews

7.2 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Pool
  • Pet-friendly
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
117 Cedar Lane, Knoxville, TN, 37912
  • Knoxville Expo Center
    ‪2 min drive‬
  • Knoxville Convention Center
    ‪6 min drive‬
  • University of Tennessee
    ‪7 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 Queen Bed, Accessible, Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

In-room safe, individually furnished, desk, blackout curtains

Standard Double Room, 2 Double Beds, Non Smoking

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking

  • 24.2 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Quality Inn Merchants Drive

Hotel in Knoxville with free breakfast and a seasonal outdoor pool
This hotel features a bar/lounge, a coffee shop/cafe, and coffee/tea in a common area. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a seasonal outdoor pool, a business center, and laundry facilities are onsite.
Quality Inn Merchants Drive offers 128 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Each accommodation is individually furnished. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
Our customers tell us they can't get enough of the helpful staff at Quality Inn Merchants Drive. During your stay, you'll be within walking distance of Knoxville Expo Center. You'll find features like free breakfast and free WiFi in public areas, plus a bar.
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Take a swim in the seasonal outdoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and locker space
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 7 minutes by car from University of Tennessee and 6 minutes from Knoxville Convention Center
  • Pets welcome for a fee
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

There's an onsite business center. The business-friendly Quality Inn Merchants Drive also features a seasonal outdoor pool, coffee/tea in a common area, and complimentary newspapers in the lobby.

Smoking is allowed in designated areas at this Knoxville hotel.

Guests are served free buffet breakfast daily from 6:00 AM to 9:00 AM.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free daily newspapers
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per night.
  • Cribs (infant beds) are available for USD 10 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in April and close in October.
  • Pool access available from 8 AM to 10 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Merchants Drive
Quality Inn Merchants Drive
Quality Inn Merchants Drive Knoxville
Quality Merchants Drive
Quality Merchants Drive Knoxville
Quality Inn Knoxville
Quality Inn Merchants Drive Hotel Knoxville
Merchants Drive Quality Inn
Quality Inn Merchants Drive Hotel
Quality Inn Merchants Drive Knoxville
Quality Inn Merchants Drive Hotel Knoxville

Quality Inn Merchants Drive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 279 out of 1001 reviews
Rating 8 - Good. 323 out of 1001 reviews
Rating 6 - Okay. 173 out of 1001 reviews
Rating 4 - Poor. 126 out of 1001 reviews
Rating 2 - Terrible. 100 out of 1001 reviews

7.2/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mario

Stayed 2 nights in Feb 2025

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Bunch of liers but hey. Stay here if you want ut i told gou so
Stayed 2 nights in Jan 2025

2/10 Terrible

Robert

Stayed 1 night in Jan 2025

2/10 Terrible

Robert

Liked: Amenities
Disliked: Cleanliness, staff & service
Management makes up lies and wont back up the lies. I would not reccomend this place!
Stayed 1 night in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
love it
Stayed 1 night in Jan 2025

8/10 Good

Kenneth

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

4/10 Poor

Kenny

Disliked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Robert

Stayed 1 night in Jan 2025

10/10 Excellent

Robert

Travelled with family
Liked: Property conditions & facilities
Great place, friendly and helpful staff!
Stayed 1 night in Jan 2025

10/10 Excellent

Joshua

Stayed 1 night in Jan 2025

6/10 Okay

Moc

Travelled with family
Disliked: Property conditions & facilities
Not very clean and the facility is old
Stayed 1 night in Jan 2025

10/10 Excellent

Robert

Stayed 1 night in Jan 2025

10/10 Excellent

Robert

Stayed 2 nights in Jan 2025

10/10 Excellent

Robert

Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations and staff are top notch!
Stayed 2 nights in Dec 2024

10/10 Excellent

Robert

Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness
Stayed 2 nights in Dec 2024

4/10 Poor

Lisa

Stayed 1 night in Dec 2024

8/10 Good

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

4/10 Poor

Tammy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty Kenton bathroom floor. Previous people stuffing left behind
Stayed 1 night in Nov 2024

2/10 Terrible

Wendy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was disgusting. Mold everywhere in the room.. stains on sheets and towels. Which we did NOT use or sleep on. Huge crack in the door where cold air poured in. Absolutely gross. Stay clear. I will never go back again.
Stayed 2 nights in Nov 2024

6/10 Okay

Robert

Liked: Staff & service, room comfort
Disliked: Cleanliness
Bugs were in the room. The room was dated. The breakfast was very limited.
Stayed 1 night in Nov 2024

2/10 Terrible

Arthur

Stayed 1 night in Nov 2024