2/10 Terrible
Caleb
Travelled with family
10 Dec 2025
Disliked: Staff & service
I’ve stayed at a lot of hotels in my life and I didn’t feel welcome trying to check into our room at the front desk because they close the lobby apparently after 8:00?! So instead we had to speak through almost like a bank teller to check in now given it was 11:00 o’clock at night but we were driving from out of town to visit some of my family that being said I’ve stayed at hotels for business just recently in August also checked in around 10 or 11 at night not a problem at all and the lobby was unlocked and open so guests like myself felt welcomed to check in! After we made it to our room I was even more disappointed because I paid for a non smoker room only to be rewarded with a comforter with cigarette burns on it felt like to me somebody smoked in it before even though it was a non smoker room. Then the second day of us staying there we needed more towels so a cleaning staff member asked us we had any towels that were dirty and we said yes so we gave it to her and then she told us she would bring us back some towels NEVER came back and checked on us so then when we got back from dinner and still didn’t have towels I had to go to the front desk to ask for towels unbelievable I am a patient person and understanding person that being said if you are going to take towels from a customer and you tell them yourself you will bring us some fresh clean towels we would thanked that person and appreciated of not being forgotten and given this hotel a better review.
Caleb
Stayed 2 nights in Nov 2025
