Knysna Hotels with Spa

"My husband and I were so looking forward to finally staying here. We come to South Africa yearly and stay for a couple months bc he is from here and we treated ourselves for my 40th birthday. However; we were super disappointed with this hotel. Our room needed maintenance and smelled of mildew, there was construction going on in the room next door and also right outside our patio the whole time, (I thought this would be a peaceful nature retreat) there was no ac, we weren’t allowed to use the bathtub or outdoor heated jacuzzi bc there was a drought (main reason I booked this hotel) the staff was always on their phones, we were told the restaurant was all booked up the day we arrived so we had to do room service which only starts at 6 pm and serves pizza or pasta?! The towels in the room all smelled of gasoline and manure, the list goes on! I’m not one to write a negative review but we paid over $300/night at this “luxury” hotel which is a lot in South Africa and this place was just not worth it at all. "

"Staff is extremely lovely and helpful. Super fast checking. First room was a little bit noisy but the manage the transition to a new one super easily."