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Comfort Hotel ERA Kobe Sannomiya

3.0 star property

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Photo gallery for Comfort Hotel ERA Kobe Sannomiya

Property amenity
Room, Multiple Beds, Non Smoking
Daily buffet breakfast (JPY 1650 per person)
Lobby
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Housekeeping
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
4-2-10, Kumoidori, Chuo-ku, Kobe, 651-0096
  • Meriken Park
    ‪18 min walk‬
  • Port of Kobe
    ‪3 min drive‬
  • Kobe Tower
    ‪3 min drive‬
  • Osaka (KIX-Kansai Intl.)
    ‪74 min drive‬

Room options

View all photos for Standard Double Non Smoking

Standard Double Non Smoking

Standard Double Non Smoking

8.6 out of 10
Excellent
(8 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard 2 Singles Non Smoking

Standard 2 Singles Non Smoking

Standard 2 Singles Non Smoking

8.6 out of 10
Excellent
(24 reviews)
  • Sleeps 4
  • 2 Twin Beds

View all photos for Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 6
  • 3 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Comfort Hotel ERA Kobe Sannomiya

Hotel with a 24-hour front desk, near Higashi Yuenchi Park
A snack bar/deli, self parking, and a microwave in a common area are available at this hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Comfort Hotel ERA Kobe Sannomiya offers 219 accommodations with safes and slippers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations with deep soaking bathtubs, bidets, and toilets with an electronic bidet.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and in-room massages can be requested.

Our customers tell us they can't get enough of Comfort Hotel ERA Kobe Sannomiya's great location. During your stay, you'll be within walking distance of Higashi Yuenchi Park. Free WiFi in public areas, a snack bar/deli, and breakfast (surcharge) are available.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include a front-desk safe, locker space, and a computer
  • Guests have great things to say about the location and the helpful staff
  • 13 minutes by foot from Higashi Yuenchi Park and a 1-minute drive from Nankinmachi Square
There's a snack bar/deli on site. A computer station is on site and WiFi is free in public spaces. A vending machine, multilingual staff, and laundry facilities are also featured at Comfort Hotel ERA Kobe Sannomiya. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Kobe hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (JPY 1,500 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 1,650 for adults and JPY 700 for children
  • Snack bar/deli

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for JPY 1100.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 1650 for adults and JPY 700 for children
  • Self parking fee: JPY 1500 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: JPY 1100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 12 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Comfort Kobe Sannomiya

Comfort Hotel ERA Kobe Sannomiya Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 230 out of 450 reviews
Rating 8 - Good. 152 out of 450 reviews
Rating 6 - Okay. 44 out of 450 reviews
Rating 4 - Poor. 16 out of 450 reviews
Rating 2 - Terrible. 8 out of 450 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Yan Chi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, some construction/roadworks in surrounding area which made it a bit more difficult to get around with young kids. Room was fine but pillows are beanbag style which was a bit too lumpy for us
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great spot to stay in Kobe!

Amazing experience and one of my fav hotels I stayed in during Japan. Staff were SUPER friendly and accmodating. Rooms were great. The place seemed brand new. Good location between all the hot spots of Kobe. Def will visit again!
Stayed 1 night in Mar 2025

8/10 Good

Carrie

Travelled with family
Liked: Cleanliness, staff & service
Room was surprisingly comfortable considering it was a business hotel. Other than the slow machines at checkin, the stay itself was good. Room was bigger than anticipated.
Stayed 1 night in Mar 2025

8/10 Good

Susumu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing in particular.
Stayed 1 night in Mar 2025

8/10 Good

Dawna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the station and surrounded by shops and restaurants. The room accommodated my family of 4 comfortably. The breakfast exceeded expectations. Very happy with stay.
Stayed 1 night in Jan 2025

10/10 Excellent

Juma

Liked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

Chau

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As you can tell by its name, comfort!, also convenient for transportation and shopping. As busy and as quiet place. Staff are average
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Klaus Christian A

Stayed 4 nights in Oct 2024

10/10 Excellent

Cidem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Robyn

Stayed 3 nights in Oct 2024

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and not far away from Sannomiya station. Room was clean amd bathroom is slightly bigger than expected.
Stayed 2 nights in Oct 2024

8/10 Good

Carmen

Travelled with family
Liked: Staff & service, room comfort

Nice hotel in a good location

Nice hotel in a convenient location but could do with renovation. The carpets need cleaning and had a musty smell. Breakfast and the library cafe offering a variety of selections.
Stayed 3 nights in Sep 2024

10/10 Excellent

Ces

Liked: Cleanliness, staff & service, property conditions & facilities
Language barrier
Stayed 4 nights in Sep 2024

10/10 Excellent

Misato

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean, had excellent service and was in a very convenient location. We will stay here again if we are ever in Kobe again.
Stayed 2 nights in Jun 2024

8/10 Good

Chang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New mixture of retail shops
Stayed 1 night in Jun 2024

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to train

Close to train station, the room was clean and the beds comfortable. Close to main shopping areas and very good buffet breakfast. Service mostly Japanese customers, with limited English. This wasn’t a negative thing, you just need to be aware.
Stayed 3 nights in Apr 2024

10/10 Excellent

Mayumi

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2024

8/10 Good

Cyndy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to stay in the middle of town if you don’t need a lot of space for your room and you don’t mind checking in on a machine.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeannie, Markham

Liked: Cleanliness, staff & service, property conditions & facilities
Room pretty big compare with hotels normally in Japan
Stayed 2 nights in Mar 2024

6/10 Okay

Ching ting

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
There a lots of supermarkets and restaurant around this hotel. However, we find the chair in the room is fully of dirt….feel a bit uncomfortable
Stayed 4 nights in Mar 2024

8/10 Good

Miya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Shiro

Stayed 3 nights in Feb 2024