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4.0 out of 5

"Hotel need to improve on the wifi. Signal is strong but cannot access. Travelers need wifi these days. No free accecsseible wifino good. I would rathe ... " More

By MUHAMAD A. on Wed 14 Jan 2015

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Deluxe Room Twin

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
€41* Per night/room 19 May - 20 May

Club Deluxe King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Exec Premier King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Premier King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they enjoy the room service at Renai Hotel Kota Bahru (formerly known as The Grand Renai Hotel). During your stay, you'll be connected to a shopping centre and just a quick walk from Billion Shopping Centre. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.

  • Free WiFi
  • Enjoy Chinese cuisine while dining at Dynasty
  • Buffet breakfast served daily for a fee
  • Wired Internet in some public areas for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym and a sauna
  • Steps from Billion Shopping Centre and 13 minutes on foot from Kota Bharu Mall
  • Airport shuttle service available for a fee

Renai Hotel Kota Bahru (formerly known as The Grand Renai Hotel) ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Renai Hotel Kota Bahru (formerly known as The Grand Renai Hotel)

Family (1)
4 out of 5

No free Wifi

Hotel need to improve on the wifi. Signal is strong but cannot access. Travelers need wifi these days. No free accecsseible wifino good. I would rather stay in a simple hotel with free wifi!

Posted by on 14 Jan 2015

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Comment from Hotel Management

7 Feb 2022 by Aina

Thank you for rating us. We've duly noted your feedback and ensure better services in the future.

Property Features

Renai Hotel Kota Bahru (formerly known as The Grand Renai Hotel) offers its guests a kids' pool, an outdoor pool, Access to hot tub, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. Business amenities include a business centre, meeting rooms, and limo/town car service. WiFi is free in public spaces. Event space at this hotel measures 14284 square feet (1327 square metres) and includes conference space. A fitness centre, a terrace, and concierge services are also featured at the business-friendly Renai Hotel Kota Bahru (formerly known as The Grand Renai Hotel). An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 4-star Kota Bharu hotel is smoke free.

  • 298 guestrooms or units
  • 20 levels
  • Conference rooms
  • 14284 sq ft of conference space
  • 1327 sq. m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Wired internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Wakaf Bharu Station (6.5 km / 4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Renai Hotel Kota Bahru (formerly known as The Grand Renai Hotel) offers 298 air-conditioned accommodations with minibars and a safe. LCD televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers. This Kota Bharu hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Separate bath and shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Dynasty – This restaurant specialises in Chinese cuisine and serves lunch and dinner.

Palm Terrace Cafe – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.

Lobby Lounge – This coffee shop only serves light fare. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Water skiing nearby

Spa Services

  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 120.0 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • No cots (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 42 for adults and from MYR 21 for children
  • Fee for wired Internet in public areas: MYR 60 per night (rates may vary)
  • Airport shuttle fee: MYR 220 per vehicle (one-way, maximum occupancy 8)
  • Self-parking fee: MYR 10 per day
  • Valet parking fee: MYR 15 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 120.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Kota Bharu
  • Hotel Kota Bharu Renaissance
  • Hotel Renaissance Kota Bharu
  • Kota Bharu Hotel Renaissance
  • Kota Bharu Renaissance
  • Kota Bharu Renaissance Hotel
  • Renaissance Hotel Kota Bharu
  • Renaissance Kota Bharu
  • Grand Renai Hotel Kota Bharu
  • Renaissance Kota Bharu Hotel Kelantan
  • Grand Renai Hotel
  • Grand Renai Kota Bharu
  • Grand Renai
  • Kota Bharu Renaissance
  • The Grand Renai Hotel Kota Bharu
  • Renaissance Kota Bharu Hotel
  • The Grand Renai
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.