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Hotel H12

3.0 star property
VIP Access

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Photo gallery for Hotel H12

A hotel entrance with a large glass door, a sign reading "H12", and a potted plant on the sidewalk.
A modern dining area with round tables, chairs, and a buffet setup.
A neatly made bed with white linens, a grey upholstered headboard, and a bedside table with a vase of red flowers.
A hotel reception area with a wooden reception desk, a large H12 sign, and a seating area with two chairs.
A hotel reception area with a counter, seating, and bicycles outside the entrance.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
32 Swietego Tomasza, Kraków, Malopolskie, 31-014
  • Place, Royal Road
    ‪1 min walk‬
  • Place, Planty Park
    ‪1 min walk‬
  • Place, Main Market Square
    ‪6 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪35 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite

A modern hotel room with a bed, a round table with a vase of flowers, a chair, and a large mirror.

Junior Suite

9.6 out of 10
Exceptional
(10 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Double or Twin Room

A hotel room with a bed, a desk with chairs, a television, and a window with curtains.

Deluxe Double or Twin Room

9.4 out of 10
Exceptional
(20 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Apartment

A modern hotel room with a bed, a desk, a chair, and a round table.

Deluxe Apartment

  • 43 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

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About this property

Hotel H12

Along with coffee/tea in a common area, this smoke-free hotel has spa services and a meeting room. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and a 24-hour front desk are onsite. Change of towels is available on request.
Hotel H12 offers 29 air-conditioned accommodations with complimentary bottled water and slippers. 112-cm Smart televisions come with satellite channels.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
During your stay at Hotel H12, you're just a quick walk from Main Market Square. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and dry cleaning service. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Steps from Royal Road and 4 minutes by foot from Main Market Square
  • Airport, train station, and bus station shuttle service available for a fee
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hotel H12 offers its guests spa services, tour/ticket assistance, and coffee/tea in a common area. WiFi is free in public spaces. An airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service are available for a fee. Hotel H12 also features concierge services, dry cleaning/laundry services, and a front-desk safe.

This 3-star Kraków hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (PLN 120 per day); reservations required
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Bus station shuttle (surcharge)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: PLN 80 for adults and PLN 80 for children
  • Coffee and tea in common areas

Things to do

  • Shopping centre
  • TV in common areas

Family friendly

  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 6 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 112-cm smart TV with satellite channels

Food and drink

  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport, train station, and bus station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: PLN 80 per pet, per day
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately PLN 80 for adults and PLN 80 for children
  • Airport shuttle fee: PLN 110 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 120 per day (984 ft away)
  • Pet fee: PLN 80 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Hotel H12 offers transfers from the airport, train station, and bus station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel H12 Hotel
Hotel H12 Kraków
Hotel H12 Hotel Kraków

Hotel H12 Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 141 out of 197 reviews
Rating 8 - Good. 46 out of 197 reviews
Rating 6 - Okay. 7 out of 197 reviews
Rating 4 - Poor. 1 out of 197 reviews
Rating 2 - Terrible. 2 out of 197 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel in a fantastic location
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

CHLOE

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and tidy. Staff very helpful and location was perfect for visiting Krakow
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Mrs A

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff , brilliant central location (but quiet), great breakfast with some really tasty food and plenty of choice. Room was very comfortable and spotlessly clean.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities
Great location, clean, staff were good.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

pardeep

Liked: Cleanliness, staff & service, amenities
great location! clean and friendly. would definately stay again
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with very friendly and helpful staff !! We would definitely stay there again !!
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Sahilys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Aurora

Liked: Cleanliness, amenities, property conditions & facilities
The hotel staff were very friendly and accommodating for everything. Very convenient location!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

kieran

Liked: Cleanliness, staff & service, amenities
Great hotel, close to train station. Room where clean and spacious
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Lesley Ann

Liked: Cleanliness, amenities, property conditions & facilities
Great size room very warm and comfortable
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel, great location, right in the old town
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff
Stayed 4 nights in Apr 2025
Verified

8/10 Good

Michelle

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Good
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Catherine

Liked: Staff & service, amenities, property conditions & facilities
Great location, spacious room, spotlessly clean. Would recommend
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, room comfort

Lived up to hopes and wishes

Ideally located and the staff were so pleasant and helpful. Excellent buffet breakfast as well.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Big room with a seating area. Very quiet yet only 7min walk to main square. Breakfast was varied and goid forboth small and large appetites.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

David Sinclair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great city centre location Clean and big rooms Nice size beds
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Lawson

Liked: Cleanliness, amenities, property conditions & facilities
This is a lovely hotel in a superb location 5 minutes walk from the main square. Everything was spotlessly clean, beds comfortable, reception staff helpful and breakfast was nicely prepared tasty food with a good range of hot and cold options. Nothing to criticise!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is amazing!
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend staying here, it is in a great location, the hotel was very clean and the staff couldn’t do enough to help you, we really enjoyed it and would stay here again
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location

Excellent location , very comfortable beds
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Clean no noise breakfast ok (maybe bit more choice )
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

liza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are very accomodating even on our last minute and frequent change of times request for packed breakfast.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
H12 was an excellent location for our stay in Krakow. Our room was very clean and comfortable. Breakfast buffet was great. Overall a great place to stay.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Nima

Very friendly and newly renovated rooms
Stayed 2 nights in Jun 2025