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Aparthotel

Old Town Residence BIS

3.5 star property

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Photo gallery for Old Town Residence BIS

Deluxe Studio Suite, 1 Bedroom, City View (number 1) | Interior
Front of property
Deluxe Studio Suite, 1 Bedroom, City View (number 1)
Deluxe Apartment, 1 Bedroom (number 3)
Deluxe Apartment, 1 Bedroom (number 3) | Bathroom

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Spa

Explore the area

View in a map
Plac na Groblach 8/4, Kraków, 31-101
  • Place, Royal Road
    ‪3 min walk‬
  • Place, Main Market Square
    ‪8 min walk‬
  • Place, Wawel Castle
    ‪8 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪30 min drive‬

Room options

View all photos for Deluxe Studio Suite, 1 Bedroom, City View (number 1)

Deluxe Studio Suite, 1 Bedroom, City View (number 1) | Interior

Deluxe Studio Suite, 1 Bedroom, City View (number 1)

  • City view
  • 35 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Apartment, 1 Bedroom (number 3)

Deluxe Apartment, 1 Bedroom (number 3)

Deluxe Apartment, 1 Bedroom (number 3)

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Comfort Apartment, 1 Bedroom (number 1)

Comfort Apartment, 1 Bedroom (number 1)

Comfort Apartment, 1 Bedroom (number 1)

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Similar properties

Exterior
Apartment Bonerowska 5
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  • Free Wi-Fi
4.5 out of 5, Wonderful, 332 reviews
The price is €72
includes taxes & fees
5 Jul - 6 Jul
Apartment Bonerowska 5

About this property

Old Town Residence BIS

Along with self parking, this smoke-free aparthotel has spa services and a meeting room. WiFi in public areas is free. Additionally, laundry facilities, express check-in, and express check-out are onsite. Each apartment features a kitchenette with a refrigerator and a stovetop, plus free WiFi and a flat-screen TV with cable channels. Premium bedding, a coffee/tea maker, and in-room massages are among the other amenities available to guests. Housekeeping is available on request.
Old Town Residence BIS offers 16 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, and cookware/dishes/utensils. Bathrooms include showers.

This Kraków aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is offered on request and in-room massages can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Our customers tell us they enjoy the overall property condition at Old Town Residence BIS. During your stay, you're just a quick walk from Main Market Square. You'll find features like free WiFi in public areas, plus breakfast (surcharge) and a roundtrip airport shuttle (surcharge). This comfortable aparthotel has 16 apartments on 4 floors. Enjoy your stay with amenities like free WiFi and a kitchenette in each apartment.
  • Each apartment offers a kitchenette, a flat-screen TV, and a refrigerator
  • Free WiFi
  • Continental breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include a front-desk safe, a meeting room, and laundry facilities
  • Just a 4-minute walk from Royal Road and 8 minutes by foot from Main Market Square
  • Airport shuttle service available for a fee
  • Pets welcome for free (restrictions apply)
As a guest of Old Town Residence BIS, you'll find spa services, multilingual staff, and tour/ticket assistance. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Old Town Residence BIS also features laundry facilities, express check-in, and express check-out. For a fee, parking is available.

This 3.5-star Kraków aparthotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 8 AM to 10:30 AM.

Property amenities

Pool/Spa

  • In-room massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Parking on site (PLN 80 per night)
  • Limited on-site self parking

Family friendly

  • Cot: PLN 50 per stay

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Refrigerator

Dining

  • Daily continental breakfast available 8 AM to 10:30 AM for a fee: PLN 35 per person

Bedrooms

  • Bedroom
  • Premium bedding

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Laundry

  • Laundry facilities

Work spaces

  • Meeting room

Climate control

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Pets stay free

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • Housekeeping (on request) (for a fee)
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city centre

Things to do

  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 16 units
  • 4 floors
  • Housekeeping (on request)

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox, private entrance

Pets

  • Pets are welcome and stay free
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for PLN 50.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PLN 400.0 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately PLN 35 per person
  • Airport shuttle fee: PLN 120 per vehicle (one-way)
  • Self parking fee: PLN 80.00 per night
  • Housekeeping fee: PLN 70 per day
  • Crib (infant bed) fee: PLN 50.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Old Town Residence BIS offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Old Town Residence BIS Apartment Krakow
Old Town Residence BIS Krakow
Old Town Residence BIS Kraków
Old Town Residence BIS Aparthotel
Old Town Residence BIS Aparthotel Kraków

Old Town Residence BIS Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 64 out of 165 reviews
Rating 8 - Good. 69 out of 165 reviews
Rating 6 - Okay. 19 out of 165 reviews
Rating 4 - Poor. 7 out of 165 reviews
Rating 2 - Terrible. 6 out of 165 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Adriana

Liked: Cleanliness, property conditions & facilities, communication
Great place to stay
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities, communication
Our original room hadn’t been cleaned but we messaged the team and they upgraded us to a newly renovated room immediately. Location was really convenient for Wawel castle and old town. The 10am check out time seems a bit early but otherwise a lovely stay!
Stayed 3 nights in Jan 2026
Verified

2/10 Terrible

Siew Ying

Disliked: Cleanliness, amenities
Initial room given was filthy and covered in stains and hair but was later given an alternative room. Walls were extremely thin, can hear every movement made. No sleep at all. Would not recommend.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Rakesh

Liked: Cleanliness, communication

great place to stay

Great location, lovely apartment and friendly staff
Stayed 2 nights in Sep 2023
Verified

6/10 Okay

Nuno

Disliked: Room comfort
Bed springs and sofa-bed are in very bad condition. Uneven and each time we move we get a symphony of sounds. The same with the wooden floor. You cannot move at night without wake-up the others. Is in a convenient location but don’t expect the sleep much.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Vitalii

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place
Verified

10/10 Excellent

Przemyslaw

Liked: Cleanliness, room comfort, communication
Great location, easy access to property via reception in basement, breakfast options very near.
Stayed 5 nights in May 2024
Verified

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, communication
We really liked the location. Very close to the Old Town and with facilities nearby, but very quiet. The team was helpful and responsive. A few minor things we would change in the apartment (e.g. thicker curtains to block out sunrise), but these had no significant impact on our stay.
Stayed 3 nights in Aug 2025
Verified

6/10 Okay

Flordeliza

Liked: Cleanliness, property conditions & facilities
Staff can be more friendly.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Jill

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property was nice, good location for Krakow old town.
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very happy with our stay! Great location, just a short walk to the center square. The staff was very helpful and responded quickly to our questions. Would love to stay here again.
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Rochette

Liked: Cleanliness, room comfort, communication

Best place to stay in Krakow

It was wonderful. Great location. Very clean.
Stayed 3 nights in Nov 2024
Verified

4/10 Poor

Ravinder

Liked: Cleanliness
Disliked: Communication
Property itself is perfect, close to old town and just few meters from Wawel castle & river. Check in was smooth,
Stayed 3 nights in Nov 2022
Verified

2/10 Terrible

Paul

Liked: Cleanliness
Disliked: Communication
The room looked nice but the mattress on the bed was terrible, cheap and uncomfortable. I had booked two nights but left after the first night and booked elsewhere. I told them this via a message and heard nothing back.
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, communication

Great location but a bit noisy

The location is great, price is good, place is clean and comfortable. Only issue is it is an apartment building and the long term tenants across the hall are quite loud late into the night and sound carries in such an old building.
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Peter

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely character property. It is easy to hear lots of noises from neighbouring apartments but I was lucky that we had quiet mush neighbours. I wouldn’t want to be next door to a group of lads on a weekend trip , mind.
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Tatiana

Liked: Cleanliness, room comfort, communication
Appartment was very clean and beautiful with all necessary ammenities. However the flooring makes allot of noise when walking. Midnight you could clearly hear other people walking in their room/appartment. The self service check-in was great. If you arrive early they provide you with entry to store your bags untill it's time to check-in. The communication was also very clear and straight forward. I would definitely stay here again.
Stayed 4 nights in Nov 2023
Verified

8/10 Good

Gillian

Liked: Property conditions & facilities
It was probably my error, but I did not realise that there would be no face to face contact or reception at the apartments. All communication is done via text or whatsapp. We did go to the office on arrival, but the people there seemed quite shocked to see us. The apartments are a good size and in a great location. Please be aware that customers are encouraged to leave a 5 star review to get a late check out.
Stayed 5 nights in Sep 2024
Verified

8/10 Good

Sandra

Liked: Cleanliness, room comfort, communication
Great area and aparment very comfortable. Had air conditioning and kitchen which was great. Be aware there is not a lift and we were on the 4th floor. GPS took us to a parking station at Hotel Maltański which is located behind our hotel. DO NOT PARK HERE. The cost to park was more than the hotel! We questioned the parking attendant but no english. Reception at your hotel will guide you to more affordable parking...which we didn't realise until too late.
Stayed 3 nights in Aug 2024
Verified

2/10 Terrible

Monika

Disliked: Cleanliness, amenities, property conditions & facilities, communication
in return for a positive review the property offered an hour longer extension on check-out which is probably how they got ratings as high as they did. Building was very old and the couch was destroyed. Mattress was severely broken-in and each person got one pillow which felt like it had been slept on for years—very lumpy. Had issues getting the TV to work as well. Location was the only perk.
Stayed 2 nights in Jun 2024
Verified

4/10 Poor

Sergii

Liked: Cleanliness, communication
Disliked: Room comfort

Look for another)))

The hotel is well located a stone's throw from the Wavel’s castle. That’s probably all you can tell about these apartments. Room have needed a renovation in last venture yet. Squeaking floor, puffed up on some places, creaking ancient doors, only ceiling lamp, no lamp on single(!) bed-side table, breaker at the wall beside entrance door - if you falling asleep you must stand up!, no fun in toilet, some problem with hot water, only polish TV channel, no one international etc…
Stayed 2 nights in May 2024
Verified

4/10 Poor

Ralph

Liked: Cleanliness

No Air Conditioning in EVERY room

Although they state they have air conditioning, they only have it in SOME rooms and will charge you extra to move to one of those rooms. It’s not as advertised.
Stayed 2 nights in May 2024
Verified

6/10 Okay

Tunay

Liked: Communication
Disliked: Amenities
Check in and communication with reception was flawless. However it was a very basic room. The mattress was quite flimsy and the bed protector made a rustling noise when you moved. A few slight changes to the room would have made a difference in our experience: a full length mirror, soap bar or shampoo, a hand towel in the bathroom (or at least a hook to hang our bathtowels so we can wipe our hands on them), a guide to use the TV (we were only able to access one Polish channel during our stay), a mattress where you dont feel the spring coils. Overall, the receptionists were excellent and I thank them for being so helpful and friendly, but the room was quite disappointing.
Stayed 5 nights in May 2023
Verified

8/10 Good

Mateusz

Liked: Cleanliness, property conditions & facilities, communication
This was our second time staying in Krakow. We really enjoyed OTR. It was a spacious apartment that had a view of Wawel castle. The instructions given to get in and out were easy to follow. The location was perfect. It was about a 5 minute walk to the main square, and 25 minute walk to the train station. I travelled with my family of 5, (2 adults and 3 kids) everything was clean, neat and tidy. Good value for the price. The only disadvantages were hot water would go in and out. The shower would start , from cold to hot; and maybe 3 mins later turn ice cold. It was very hard to get the kids to shower because of the extreme water changes. Also, there was an odour from the sulphur from the water. Lastly, we had a larger stroller, and there was no lift, we had to carry the stroller up and down everyday, not a huge deal, but just throwing it out there to maybe request ground level if possible. Overall, we would stay here again!
Stayed 2 nights in May 2023
Verified

2/10 Terrible

Sarah

Disliked: Property conditions & facilities, communication
On our 2nd to last evening, we came back and our (old style/vintage metal) key became stuck in the door after it was unlocked open. I’ll give credit due, their onsite maintenance team came quickly. However, he continuously repeated that I forced the key in the wrong way and that’s why it was stuck. Obviously that is not how keys work as the lock would not have opened had it been “backwards”. Irregardless of the accusation, he was unable to provide a working key for the remainder of the night (and into the next day). I had to sleep with my 2 young children with a hole in the key chamber covered by paper towel and our belongings barricading the door. Thankfully the deadbolt worked but we could not leave the flat. This was around 630p. The following day, by 12p no one had come around to fix the key and we still couldn’t leave. For the safety of my children and to not cut more into our holiday, we checked out early. I have asked several times for a refund of the last night due to the safety concern and not having a working door and key. However, the staff manager were very rude and insisted I “broke the door” and was “lucky” they did not charge me for the key and will not be refunded. To that note I cannot recommend this location. It is unsafe and they clearly take advantage of those who are not natives. It was a terrible taste of the country and I can only hope Expedia will take safety concerns like this at hand seriously. Thankfully I have videos and pictures of the sit
Stayed 5 nights in Jul 2024