13 Feb 2023 by Anna, Concierge and Guest Relation Manager
Dear David,I am very sorry for Your feelings and emotions, not everything depends on people or hotel's equipment.Durring your arrival we had snow storm, as You remember. Yes, the hill is steep, but Krynica is a city in mountains and we are the ski-in ski-out hotel also. Your car was parked on city parking 750m far from hotel.I did offer You another road via Zamkowa street, but You refused and decided to leave the car on city parking. I picked You up and drove to Belmonte hotel.We were very sorry,but for Your and Your Family members safety we refused to open jacuzzis - the wheater was bad and temperature below 0 was causing icy surface and high risk of slipping. I am sure that You understand, that from our point o view The Guest Safety is most important hospitality part.I am realy sorry that one of our colleagues asked You about paying for prking lot. I am sure that she didn't mean to provoke You or make angry any way.I am happy to know that our breakfast service was satysfying You and Your Family. I believe that if You would have opportunity to stay longer the memories and feelings would be better. I hope that You will give us a chance to make the first impresion for the second time.Best regards
13 Feb 2023 by Anna, Concierge and Guest Relation Manager
Dear David,I am very sorry for Your feelings and emotions, not everything depends on people or hotel's equipment.Durring your arrival we had snow storm, as You remember. Yes, the hill is steep, but Krynica is a city in mountains and we are the ski-in ski-out hotel also. Your car was parked on city parking 750m far from hotel.I did offer You another road via Zamkowa street, but You refused and decided to leave the car on city parking. I picked You up and drove to Belmonte hotel.We were very sorry,but for Your and Your Family members safety we refused to open jacuzzis - the wheater was bad and temperature below 0 was causing icy surface and high risk of slipping. I am sure that You understand, that from our point o view The Guest Safety is most important hospitality part.I am realy sorry that one of our colleagues asked You about paying for prking lot. I am sure that she didn't mean to provoke You or make angry any way.I am happy to know that our breakfast service was satysfying You and Your Family. I believe that if You would have opportunity to stay longer the memories and feelings would be better. I hope that You will give us a chance to make the first impresion for the second time.Best regards
13 Feb 2023 by Anna, Concierge and Guest Relation Manager
Dear David,I am very sorry for Your feelings and emotions, not everything depends on people or hotel's equipment.Durring your arrival we had snow storm, as You remember. Yes, the hill is steep, but Krynica is a city in mountains and we are the ski-in ski-out hotel also. Your car was parked on city parking 750m far from hotel.I did offer You another road via Zamkowa street, but You refused and decided to leave the car on city parking. I picked You up and drove to Belmonte hotel.We were very sorry,but for Your and Your Family members safety we refused to open jacuzzis - the wheater was bad and temperature below 0 was causing icy surface and high risk of slipping. I am sure that You understand, that from our point o view The Guest Safety is most important hospitality part.I am realy sorry that one of our colleagues asked You about paying for prking lot. I am sure that she didn't mean to provoke You or make angry any way.I am happy to know that our breakfast service was satysfying You and Your Family. I believe that if You would have opportunity to stay longer the memories and feelings would be better. I hope that You will give us a chance to make the first impresion for the second time.Best regards
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Self parking (surcharge)
For a fee, guests can enjoy a buffet breakfast daily.
BELMONTE Hotel Krynica-Zdrój has a restaurant on site.
An indoor pool and a children's pool are on site. Other recreational amenities include ski-in/ski-out access and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, sports massages, facials and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and cash. Guests can access their rooms with a mobile device.
