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BIG M Hotel

2.0 star property

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Photo gallery for BIG M Hotel

Balcony
Lobby
Shower, free toiletries, hair dryer, bidet
Interior
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
38, Jalan Tun Perak, Kuala Lumpur, 50050
  • Place, Merdeka Square
    ‪3 min walk‬
  • Place, Petaling Street Market
    ‪5 min walk‬
  • Place, Central Market
    ‪5 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪54 min drive‬

Room options

View all photos for Deluxe Family

Deluxe Family

Deluxe Family

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe Queen

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Queen

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Queen No Window

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Queen No Window

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Twin

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin No Window

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Twin No Window

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Queen No Window

In-room safe, desk, soundproofing, iron/ironing board

Standard Queen No Window

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Queen

In-room safe, desk, soundproofing, iron/ironing board

Superior Queen

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Queen No Window

In-room safe, desk, soundproofing, iron/ironing board

Superior Queen No Window

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin

In-room safe, desk, soundproofing, iron/ironing board

Superior Twin

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin No Window

In-room safe, desk, soundproofing, iron/ironing board

Superior Twin No Window

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room with No Window

In-room safe, desk, soundproofing, iron/ironing board

Standard Room with No Window

  • Sleeps 2

View all photos for Superior Room with No Window

In-room safe, desk, soundproofing, iron/ironing board

Superior Room with No Window

  • Sleeps 2

View all photos for Deluxe Room with No Window

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room with No Window

  • Sleeps 2

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Family Room

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Family Room

  • Sleeps 3

View all photos for Superior Double Room with Window

In-room safe, desk, soundproofing, iron/ironing board

Superior Double Room with Window

  • Sleeps 2

View all photos for Superior Twin Room with Window

In-room safe, desk, soundproofing, iron/ironing board

Superior Twin Room with Window

  • Sleeps 2

View all photos for Superior Twin Room with No Window

In-room safe, desk, soundproofing, iron/ironing board

Superior Twin Room with No Window

  • Sleeps 2

View all photos for Superior Double Room with No Window

In-room safe, desk, soundproofing, iron/ironing board

Superior Double Room with No Window

  • Sleeps 2

View all photos for Standard Twin Room with No Window

In-room safe, desk, soundproofing, iron/ironing board

Standard Twin Room with No Window

  • Sleeps 2

View all photos for Standard Double Room with No Window

In-room safe, desk, soundproofing, iron/ironing board

Standard Double Room with No Window

  • Sleeps 2

View all photos for Deluxe Double Room with Window

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Double Room with Window

  • Sleeps 2

Deluxe Twin Window

  • Sleeps 2

Deluxe Twin No Window

  • Sleeps 2

View all photos for Deluxe Double Room with No Window

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Double Room with No Window

  • Sleeps 2

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About this property

BIG M Hotel

A 24-hour front desk, a front-desk safe, and free WiFi in public areas are available at this smoke-free hotel.
BIG M Hotel offers 85 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. LED televisions come with cable channels.

Bathrooms include showers, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

During your stay at BIG M Hotel, you're just a quick walk from Petaling Street Market. You'll find features like free WiFi in public areas.
  • Free WiFi
  • Amenities include a front-desk safe, an elevator, and a terrace
  • 7 minutes by foot from Petaling Street Market and a 3-minute drive from Pavilion Kuala Lumpur
As a guest of BIG M Hotel, you'll find a terrace, a front-desk safe, and an elevator. WiFi is free in public spaces.

This Art Deco Kuala Lumpur hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 7 floors
  • Art Deco architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MYR 50 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

BIG M Hotel Kuala Lumpur
BIG M Kuala Lumpur
BIG M Hotel Hotel
BIG M Hotel Kuala Lumpur
BIG M Hotel Hotel Kuala Lumpur

BIG M Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 12 out of 30 reviews
Rating 8 - Good. 11 out of 30 reviews
Rating 6 - Okay. 4 out of 30 reviews
Rating 4 - Poor. 2 out of 30 reviews
Rating 2 - Terrible. 1 out of 30 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Anne

Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly,the room was clean, the a/c worked. The hot water didn't but then it was 34° outside, so not essential. All good
Stayed 3 nights in Nov 2025

10/10 Excellent

Dan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Rooms are very good w AC and nice in room bathroom. Excellently situated almost in the Masjid Jamek Station. 10-20 mins via LRT MRT to n from any place- Bukit Bingtang KLCC Batu Caves Thean Hou KL Sentral Merdeka etc.. Most importantly walkable within 20-30 mins from anywhere in KL after midnight.Safe neighbourhood- as is all KL. Highly Recommended.
Stayed 5 nights in Sep 2025

2/10 Terrible

Abdulkarim

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

4/10 Poor

Siye

Disliked: Staff & service, amenities, property conditions & facilities
The Hotel is merely 150 meters away from the kuala lumpur, within walking distance to most attractions in Kuala Lumpur. Staff: efficient but unfriendly. Room has smell of sewer. At one night there was loud drilling for one hour (2-3am). Ineffective communication with Expedia: hotel insists on collecting Malaysia tourism tax though it is explicitly stated by Expedia that it will pay to Malaysia Custom. The procedure for refund exists if you how to but time consuming.
Stayed 4 nights in Aug 2025

8/10 Good

Wen Hsi

Travelled with family
Liked: Cleanliness, staff & service, amenities
Small room with not much space for items. GREAT LOCATION. Easy access to transit and tourist areas. Luggage storage available on site.
Stayed 1 night in Feb 2025

10/10 Excellent

Zhanat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLOSE TO EVERYTHING
Stayed 8 nights in Dec 2024

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A hidden gem in KL.

Excellent place to stay in Kuala Lumpur. Staff were amazing and, the room & beds were excellent. We had a little difficulty regulating the a/c but, it was a minor inconvenience. We loved our stay here.
Stayed 5 nights in Nov 2024

8/10 Good

Cu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Valentin

Stayed 2 nights in May 2024

8/10 Good

Valentin

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Archie, Ottawa, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super friendly and helpful. The rooms are a reasonable size. The top floor sitting and eating area is clean and comfortable. The hotel has done a lot to make the limited space in downtown KL welcoming and homelike.
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

Bad room connected to smoking terrace

The hotel could not find my booking upon arrival. I was a young female traveling alone so I asked to be placed on a high floor for safety. I was placed in a room with a window into the public smoking terrace, where men and workers were constantly stabding directly outside my window and smoking. The walls need to be cleaned badly. Made the room look dirty. Otherwise is decent condition and kind enough staff. The double lock on my door was broken.
Stayed 3 nights in Dec 2018

10/10 Excellent

RihamMohamedSay, Egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has perfect location and very nice roof. It is in the center and 2 min walking to metro station
Stayed 4 nights in Sep 2018

8/10 Good

BEATRICE L C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A decent good hotel for business stay.

friendly staff. room size is ok for short stay.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable accommodation in the city

Overall is good since it is close to transportation and other attractions. However it's a kind of pricey. Good for tourists though
Stayed 1 night in Aug 2018

10/10 Excellent

Kim, Perak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, Close to LRT station, nearby easteries

Close to LRT station, very convenient for transfer to other locations. McD at groundfloor, Burger King and KFC opposite. Convenient to snack when hungry. Simple, clean and basic amenities in room. Electric kettle in room convenient for breakfast and bedtime drink. Good wifi. Cons: poor soundproof, can hear noise from other guests at corridor. Noisy shower head (maybe due to pump at maximum level). Lift a bit slow. Overall very comfortable with good deal. Will stay here again.
Stayed 2 nights in Jun 2018

10/10 Excellent

HAYATE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
繁華街まで歩いて行けるので立地がとても魅力的です
Stayed 4 nights in Nov 2025

8/10 Good

Mitsuki

Travelled with group
Liked: Cleanliness, amenities
地下鉄からすぐで便利だし、近くにスーパーや飲食店もたくさんあります。治安も悪くないので安心です
Stayed 2 nights in Sep 2025

4/10 Poor

Tak Cheong Louis

Stayed 3 nights in Oct 2025

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
複数路線が乗り入れする駅の近くにあり、観光に便利でした。清潔感もあります。 近くの部屋や廊下からの声が割と聞こえるところだけ難点ですが、お値段以上の満足感です！
Stayed 3 nights in Jan 2025

6/10 Okay

MICHIYO

Disliked: Cleanliness, staff & service

ちょっとがっかり

最初案内された部屋にはゴキブリがいた。 苦情を言ったらすぐに部屋を変えてくれたが、しばらく使っていなかったのか、エアコンがカビっぽく、匂いがした。 他の宿泊者がドアを閉める時の音が響き渡り、何度も起こされてゆっくり寝る事ができなかった。 以前宿泊したときは快適だったのに、がっかり。 もう利用しないと思う。
Stayed 3 nights in Jan 2025

6/10 Okay

HORIE

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
ツインルームで予約したのに、最初ダブルルームを案内されました。説明したらツインルームを用意してくれましたが、その部屋は使用済みのシャワーキャップが扉にかかっていたり、トイレットペーパーが切れていたりと清掃済みなのか不安になりました。部屋を変えてもらったり、トイレットペーパーをもらったり、いちいち説明しなければいけないのはちょっと面倒でした。
Stayed 3 nights in Aug 2024

8/10 Good

MAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅から近くて便利でした。スタッフがとても親切です。
Stayed 3 nights in Aug 2024

6/10 Okay

ABDESSALEM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le seul problème est l’humidité dans notre première chambre
Stayed 2 nights in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
コスパがよく快適で清潔なホテルでした。
Stayed 3 nights in Aug 2019