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Excellent Service Suites at Times Square

3.0 star property

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Photo gallery for Excellent Service Suites at Times Square

Indoor pool
Lounge
Interior
Standard Suite, 1 Bedroom
1 bedroom, in-room safe, desk, iron/ironing board

Reviews

5.4 out of 10

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Jalan Imbi, Berjaya Times Square, Tower No. 1 East Wing, Kuala Lumpur, 55100
  • Place, Berjaya Times Square
    ‪2 min walk‬
  • Place, Jalan Alor
    ‪3 min walk‬
  • Place, Changkat Bukit Bintang
    ‪5 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪52 min drive‬

Room options

View all photos for Standard Suite, 1 Bedroom

1 bedroom, in-room safe, desk, iron/ironing board

Standard Suite, 1 Bedroom

  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Superior Suite, 1 Bedroom

1 bedroom, in-room safe, desk, iron/ironing board

Superior Suite, 1 Bedroom

  • City view
  • 57 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 Bedroom

Premier Suite, 1 Bedroom

Premier Suite, 1 Bedroom

  • City view
  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Luxury Suite, 2 Bedrooms

Luxury Suite, 2 Bedrooms

Luxury Suite, 2 Bedrooms

  • City view
  • 99 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 3 Single Beds

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About this property

Excellent Service Suites at Times Square

This hotel features an indoor pool, a fitness center, and a poolside bar. WiFi in public areas is free. Other amenities include a 24-hour business center, a hot tub, and spa services. Limited housekeeping is available.
Excellent Service Suites at Times Square offers 30 air-conditioned accommodations with DVD players and safes. Accommodations have separate dining areas and are furnished with single sofa beds and desks. A pillow menu is available. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. LCD televisions come with satellite channels. Additionally, rooms include complimentary bottled water and ceiling fans. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided on a limited basis.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.
During your stay at Excellent Service Suites at Times Square, you're just a quick walk from Berjaya Times Square. Free WiFi in public areas, an indoor pool, and a gym are available.
  • Free WiFi
  • Enjoy drinks at the pool bar
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include a front-desk safe, a 24-hour business center, and laundry facilities
  • Onsite recreation includes a gym and a playground
  • Steps from Berjaya Times Square and 14 minutes by foot from Pavilion Kuala Lumpur
  • Airport and local-area shuttle service available for a fee
Excellent Service Suites at Times Square offers its guests a children's pool, an indoor pool, a hot tub, and a fitness center. You can enjoy a drink at the pool bar. There's an onsite 24-hour business center.

Public spaces have free WiFi. Spa services, tour/ticket assistance, and laundry facilities are also featured at the business-friendly Excellent Service Suites at Times Square. A roundtrip airport shuttle and an area shuttle are available for a fee.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 70 for children
  • A poolside bar

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • Playground

Family friendly

  • Children's pool
  • DVD player
  • In-room cot
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (limited availability)
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Spa

  • Spa services

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Single sofa bed

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Hob
  • Microwave
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Living room
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Reception, East Tower A]
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 16 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Key retrieval, private entrance

Pets

  • Pets and service animals are not allowed at Excellent Service Suites at Times Square

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 60 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 70 for adults and MYR 70 for children
  • Rollaway bed fee: MYR 60 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Reception, East Tower A
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Guests can access their accommodation through a private entrance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Excellent Service Suites Times Square Hotel Kuala Lumpur
Excellent Service Suites Times Square Hotel
Excellent Service Suites Times Square Kuala Lumpur
Excellent Service Suites Times Square
Excellent Service Suites Times Square Apartment Kuala Lumpur
Excellent Service Suites Times Square Apartment
Excellent Service Suites Time
Excellent Service Suites at Times Square Hotel
Excellent Service Suites at Times Square Kuala Lumpur
Excellent Service Suites at Times Square Hotel Kuala Lumpur

Excellent Service Suites at Times Square Reviews

Reviews

5.4
Rating 10 - Excellent. 15 out of 63 reviews
Rating 8 - Good. 5 out of 63 reviews
Rating 6 - Okay. 10 out of 63 reviews
Rating 4 - Poor. 11 out of 63 reviews
Rating 2 - Terrible. 22 out of 63 reviews

5.2/10

Cleanliness

5.4/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Cher, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible Experience.

•NOT A HOTEL! BOOK AT YOUR OWN RISK •Unclear instructions that upon arrival you would need to call the "agent" for your room. •Number stated was unreachable, forcing us to call Expedia.sg (calling back to SG = expensive) to get another contact number. •The service was unacceptable, when we got through to the number that was given to us by Expedia.sg the person was rude and had absolutely no manners asking us "so what you want me to do! " when We only asked where we should go to check in. •Pictures on Expedia are totally different from what the room actually looks like. (Yellow sheets, old dirty furniture (that looks like they would have bugs in them), dingy and dark. What was worse was that it was filled with the stale stench of cigarettes) •Was promised to check in at 2pm but was delayed and was only greeted with a unmade room at 3pm. •We cancelled our reservation upon looking at the state of the room. The room is not worth saving that extra $100-200 for comfort and service.
Stayed 3 nights in Jul 2017

8/10 Good

Bibi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never agin

Room was dirty sheet was dirty etc don't book here I will never

6/10 Okay

Verified traveller

Disliked: Cleanliness

4/10 Poor

swt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

disappointed

old furniture, but the view is good.

2/10 Terrible

Kjell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pictures fr.o.m. Boking not the same as reallity. Dirty room. Do not rent this.

6/10 Okay

Khoo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Convenient

I booked a single bedroom with 1 king size bed and 1 single bed but the hotel give me a room with 2 single beds. Then they offered me with breakfast ( for 2 persons only) and a very thin matress. It is really un-comfortable for 3 adults. Really unsatisfactory.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

will not stay here for the 2nd time

First experince staying a apartment instead of a hotel. very much recommended that u stay at berjaya time square hotel instead of service apartment at berjaya time square. please be prepared that there is no room service as there is no phone in the room and you have to pay for your parking fee( we paid RM36 for 1.5day) . there is a hand soap if u dun bring ur toiletries for shower (luckily i brought mine). good luck to all hv choose Excellent Suites at Times Square...its so not Excellent after all

4/10 Poor

Swizaidi, Penang

Disliked: Cleanliness, room comfort

Expedia customer support terrible

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Have a great stay

Nice enviroment ! i love the mall and view of kl tower n twin tower! My agent upgrade my room to a bigger room due to some problem in that room. definitely come back again .

8/10 Good

maira, terengganu

Liked: Cleanliness, staff & service

nice hotel close to the shopping complex

very nice hotel,close to the shopping complex n the room very safe,silent n clean..i like the hotel

6/10 Okay

Kristian, Australia

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

Great Location, Great View but run down and dirty!

The manager Karim went above and beyond to help us enjoy our stay - but the older room let us down a few times. The location was awesome and the hotel pool was really world class. We have a really large 2 bedroom suite with awesome views - at first we were really impressed. But in the light of day the room was very dated and dirty. It appeared to have poo on the toilet walls and cigarette ash in the corner of the bathroom. The internet didnt work! Karim tried many times to get it working or log us into other suites but we never got there. Which was a massive inconvenience. The kids were excited by the giant plasma tv - but it too didnt work and was replaced by an older box style which didnt work for the first day. The manager Karim really was a great guy who really looked after us!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very bad and we gave one no interest no interest

Vary bad no service at all Too dirty no staf taxi drivers don't know it not hotel

6/10 Okay

Aisyah, Pekanbaru

Liked: Staff & service

Room cleanliness need to be improve

Good location, easy to get food, lots of store around. only the room cleanliness need to improve

2/10 Terrible

Shawn, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dishonest scam "hotel".

This is the worst ever stay I've had booking through hotels.com. This is not managed by the Berjaya Times Square even though some facilities are co-shared. The apartment is owned 3rd party by Dnata travel group that have an office in Times Square. I paid for 3 single beds and 1 queen bed as advertised by hotels.com. However, there were only 2 single beds and 1 queen bed. This is unacceptable as one of us had to sleep on the couch. We were only allowed to check in past 2.30pm as they had not prepared the room on time. Additionally, they did not accept card payment at all. We had to pay the full amount upfront including the deposit. We were not given any options whatsoever. This place is atrocious and no one should patronise this scam of a service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Value & Best Location Hotel In Central KL

I stay for 1 whole week, the staffs are friendly, room is clean & well-maintained. Best value hotel in central KL.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

amazing trip

it was a nice trip ,there is big shopping mall at the hotel , the view was great and the stuff was so kind

2/10 Terrible

Dissatisfied, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst Hotel Experience Ever

We booked the service apartment two months back. However, we did not managed to check in to the service apartment on the day of arrival as the agent was contactable. We were told by the staff from Time square that Excellent Service is another business entity and they were unable to assist us. Multiple attempt to contact the agent was to no avail and we were unable to get any assistance from the neither the management of Time Square or from Expedia helpdesk. My friends and I were left stranded without a place to stay.

6/10 Okay

Mohamed Rafi, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

3days 2 nights KlL short getaway.

On the 1st daythey already screw up our stay,they have overlook at our booking.We ended up staying at Federal hotel as alternative.On the 2nd day we we transfer to the suite at Time Sq. The carpet is dirty.The bed mattress was hard and uncomfortable. The towels were so dirty with stains.There was no wifi or any tv channel as we can only find 2 blurry channel.No iron or hair dryer.It was not manage by Time Sq hotel but by a private agent.

4/10 Poor

Chung, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort

Soso

Room was Big and good but not lack of cleanliness. Toilet bowl was dirty.

4/10 Poor

Cheong, Johor Bahru, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not value to money

1) The exact room condition is totally different from the attached picture. 2) The air-conditioner was noisy for the whole night. 3) Nice and friendly owner.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service

Average stay

Wasn't a pleasant stay. Other than the strategic location, the room lacked of amenities. Only two bath towels provided, not even a bath mat and face towels. Hassle checking in, with no receptionist manning the bookings. Rooms are handled by individuals instead.

8/10 Good

Hani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Value for Money

Staff is helpful & friendly. The room is clean with comfortable bed. Location excellent.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad!!!

Is not hotel. No hotel service at all. Room not clean. Can't check in at counter need to call agent to check in.

2/10 Terrible

ninu

Disliked: Cleanliness, property conditions & facilities, room comfort

Bad maintained room

Room was badly maintained cockroaches on carpet dirty bathrooms fridge dirty filth everywhere