Excellent Service Suites at Times Square

Choose dates to view prices

1 bedroom, in-room safe, desk, iron/ironing board

Overview
Rooms
Location
Policies

Popular amenities

Pool
Hot tub
Spa
Free Wi-Fi
Air-conditioning
Gym

Explore the area

Jalan Imbi, Berjaya Times Square, Tower No. 1 East Wing, Kuala Lumpur, 55100

Place, Berjaya Times Square
‪2 min walk‬
Place, Jalan Alor
‪3 min walk‬
Place, Changkat Bukit Bintang
‪5 min walk‬
Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
‪56 min drive‬

Room options

Standard Suite, 1 Bedroom

City view
51 sq m
1 bedroom
Sleeps 3
1 King Bed and 1 Single Bed
Free Wi-Fi

Superior Suite, 1 Bedroom

City view
57 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Premier Suite, 1 Bedroom

City view
61 sq m
1 bedroom
Sleeps 3
1 King Bed and 1 Single Bed
Free Wi-Fi

Luxury Suite, 2 Bedrooms

City view
99 sq m
2 bedrooms
Sleeps 5
1 Queen Bed and 3 Single Beds
Free Wi-Fi

Room

Sleeps 3
Free Wi-Fi

Room

Sleeps 5
Free Wi-Fi

Room

Sleeps 3
Free Wi-Fi

Similar properties

Pool
Free Wi-Fi
Air-conditioning
Spa

includes taxes & fees

22 Jun - 23 Jun

About this property

Excellent Service Suites at Times Square

This hotel features an indoor pool, a fitness center, and a poolside bar. WiFi in public areas is free. Other amenities include a 24-hour business center, a hot tub, and spa services. Limited housekeeping is available.

Excellent Service Suites at Times Square offers 30 air-conditioned accommodations with DVD players and safes. Accommodations have separate dining areas and are furnished with single sofa beds and desks. A pillow menu is available. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. LCD televisions come with satellite channels. Additionally, rooms include complimentary bottled water and ceiling fans. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided on a limited basis.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.

During your stay at Excellent Service Suites at Times Square, you're just a quick walk from Berjaya Times Square. Free WiFi in public areas, an indoor pool, and a gym are available.

Free WiFi
Enjoy drinks at the pool bar
Buffet breakfast served daily for a fee
Take a swim in the indoor pool or soak in the hot tub
Amenities include a front-desk safe, a 24-hour business center, and laundry facilities
Onsite recreation includes a gym and a playground
Steps from Berjaya Times Square and 14 minutes by foot from Pavilion Kuala Lumpur
Airport and local-area shuttle service available for a fee

Excellent Service Suites at Times Square offers its guests a children's pool, an indoor pool, a hot tub, and a fitness center. You can enjoy a drink at the pool bar. There's an onsite 24-hour business center.

Public spaces have free WiFi. Spa services, tour/ticket assistance, and laundry facilities are also featured at the business-friendly Excellent Service Suites at Times Square. A roundtrip airport shuttle and an area shuttle are available for a fee.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

No on-site parking available
Return airport shuttle (surcharge)
Area shuttle (surcharge)

Food and drink

Daily buffet breakfast available 7 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 70 for children
A poolside bar

Things to do

Children's pool
Gym
Hot tub
Indoor pool
Playground

Family friendly

Children's pool
DVD player
In-room cot
In-room microwave
In-room sofa bed
Indoor pool
Laundry facilities
Living room
Playground
Rollaway/extra bed (surcharge)
Separate bedroom
Separate in-room dining area

Conveniences

Laundry facilities
Safe at front desk

Guest services

Dry cleaning/laundry service
Housekeeping (limited availability)
Tour and ticket assistance

Business services

24-hour business centre

Spa

Spa services

Accessibility

Lift

Room amenities

Bedroom

Bedsheets provided
Free cot
Pillow menu
Rollaway/extra bed (surcharge)
Single sofa bed

Bathroom

Deep soaking bathtub
Free toiletries
Hair dryer (on request)
Private bathroom
Separate bathtub and shower
Towels provided

Entertainment

DVD player
LCD TV with satellite channels

Food and drink

Coffee/tea maker
Cookware, dishware, and utensils
Dishwasher
Free bottled water
Hob
Microwave
Separate dining area

Air conditioning
Ceiling fan
Desk
Iron/ironing board on request
Living room
Safe
Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

There is no front desk at this property

The check-in location differs from the property location; go to: [Reception, East Tower A]

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; access will be through a private entrance

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

At check-in, guests must provide a record of full COVID-19 vaccination

COVID-19 vaccination record requirement applies to all guests aged 16 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in

Information provided by the property may be translated using automated translation tools

Access methods

Key retrieval, private entrance

Pets

Pets and service animals are not allowed at Excellent Service Suites at Times Square

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for MYR 60 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately MYR 70 for adults and MYR 70 for children
Rollaway bed fee: MYR 60 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a smoke detector

This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Reception, East Tower A
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Guests can access their accommodation through a private entrance.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pets and service animals are not allowed on site.

Property is also known as

Excellent Service Suites Times Square Hotel Kuala Lumpur

Excellent Service Suites Times Square Hotel

Excellent Service Suites Times Square Kuala Lumpur

Excellent Service Suites Times Square

Excellent Service Suites Times Square Apartment Kuala Lumpur

Excellent Service Suites Times Square Apartment

Excellent Service Suites Time

Excellent Service Suites at Times Square Hotel

Excellent Service Suites at Times Square Kuala Lumpur

Excellent Service Suites at Times Square Hotel Kuala Lumpur

Excellent Service Suites at Times Square Reviews

5.4

5.2/10

Cleanliness

5.4/10

Staff & service

5.6/10

Property conditions & facilities

Verified

2/10 Terrible

Cher

27 Jul 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible Experience.

•NOT A HOTEL! BOOK AT YOUR OWN RISK •Unclear instructions that upon arrival you would need to call the "agent" for your room. •Number stated was unreachable, forcing us to call Expedia.sg (calling back to SG = expensive) to get another contact number. •The service was unacceptable, when we got through to the number that was given to us by Expedia.sg the person was rude and had absolutely no manners asking us "so what you want me to do! " when We only asked where we should go to check in. •Pictures on Expedia are totally different from what the room actually looks like. (Yellow sheets, old dirty furniture (that looks like they would have bugs in them), dingy and dark. What was worse was that it was filled with the stale stench of cigarettes) •Was promised to check in at 2pm but was delayed and was only greeted with a unmade room at 3pm. •We cancelled our reservation upon looking at the state of the room. The room is not worth saving that extra $100-200 for comfort and service.

Stayed 3 nights in Jul 2017

Verified

2/10 Terrible

Verified traveller

29 Mar 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never agin

Room was dirty sheet was dirty etc don't book here I will never

Verified

4/10 Poor

swt

6 Mar 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

disappointed

old furniture, but the view is good.

Verified

10/10 Excellent

Topdog

27 Feb 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

가격대비 최고의 호텔

부킷빈땅에 위치하여 시내가 가깝고 잘란알로가 바로옆에 있어 좋았습니다 쇼핑몰도 같이 있어 좋았고 방도 넓고 깨끗하고 전망도 좋았습니다 아이들과 놀기에 수영장등 편의시설 또한 좋았습니다

Verified

10/10 Excellent

Verified traveller

17 Feb 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ありがとうございます、親切に部屋の内装も教えて頂きありがとうございます。また利用したいと思います。

Verified

2/10 Terrible

Kjell

15 Jan 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pictures fr.o.m. Boking not the same as reallity. Dirty room. Do not rent this.

Verified

6/10 Okay

향은

10 Jan 2017

Disliked: Cleanliness, staff & service, room comfort

excellent service suit? poor service,,way poor.

서비스가 정말정말 별로였습니다. 타임스퀘어에 있어서 위치도 좋고 뷰도 좋았지만 가구나 방상태는 노후한 편입니다. 같은 건물에 서비스드 레지던스와 호텔이 같이 있는거라고 하던데, 시큐리티 아저씨도 저희한테 왜 이 레지던스로 예약을 했냐고, 모든 사람이 나갈 때마다 컴플레인한다고 하던데 저도 하게 되네요. 처음에 갔을 때 연락받아서 온 관리인이 룸키를 하나만 주고 디파짓 현금으로 내고, 이것저것 설명해주고 그런 건 다 멀쩡했는데 와이파이 이름이랑 비번을 안가르쳐줘서 전화를 했는데 그것도 잘못된 걸 가르쳐줬었고, 다시 연락했을 때는 10번을 걸어도 전화를 안받고 문자도 답장이 없어서 근 이틀동안 와이파이 없이 살았습니다. 거기다 수영장을 이용할 수 있다고 해서 갔는데 서비스레지던스 이용객을 안된다고 하더라구요. 시트도 타월도 안갈아주고 침대는 스프링이 오래되서 그런지 삐그덕거리는 걸 넘어서 스프링 뾰족한 부분이 나와 있었어요. 여튼 정말 별로였습니다.

Verified

6/10 Okay

Khoo

31 Dec 2016

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Convenient

I booked a single bedroom with 1 king size bed and 1 single bed but the hotel give me a room with 2 single beds. Then they offered me with breakfast ( for 2 persons only) and a very thin matress. It is really un-comfortable for 3 adults. Really unsatisfactory.

Verified

2/10 Terrible

Verified traveller

14 Dec 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

will not stay here for the 2nd time

First experince staying a apartment instead of a hotel. very much recommended that u stay at berjaya time square hotel instead of service apartment at berjaya time square. please be prepared that there is no room service as there is no phone in the room and you have to pay for your parking fee( we paid RM36 for 1.5day) . there is a hand soap if u dun bring ur toiletries for shower (luckily i brought mine). good luck to all hv choose Excellent Suites at Times Square...its so not Excellent after all

Verified

4/10 Poor

Min

4 Jul 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't be tricked, not enough bedding

Very Bad

Verified

10/10 Excellent

Verified traveller

20 Jun 2016

Liked: Cleanliness, property conditions & facilities, room comfort

Have a great stay

Nice enviroment ! i love the mall and view of kl tower n twin tower! My agent upgrade my room to a bigger room due to some problem in that room. definitely come back again .

Verified

8/10 Good

maira

5 Jun 2016

Liked: Cleanliness, staff & service

nice hotel close to the shopping complex

very nice hotel,close to the shopping complex n the room very safe,silent n clean..i like the hotel

Verified

2/10 Terrible

Chieko

20 May 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ホテルと思ったら、アパートメントで、鍵で開かなくなって大変な思いを何度かした。部屋の掃除も行き届いてなく、ポットも汚くて使用不可。洗面台も、水が溜まって、なかなか流れていかず‥ 部屋の広さと、４１階でロケーションだけはよかった。次回は、泊まらない。

Verified

6/10 Okay

atsushi

2 May 2016

Liked: Room comfort

Disliked: Cleanliness, staff & service, property conditions & facilities

掃除がこないｗｉｆｉが部屋によって電波が届かない

Verified

6/10 Okay

wathuhewa

22 Apr 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Berjaya times apartments

I booked an apartment through venere for a week in march for me and my family. A change in flight plans required me to book an additional day. I called the number provided in the venere invoice and made arrangements to extend the stay by 1 day and agreed to pay extra for it. When I got to the apartment complex, the rooms were not ready. The booking agent stated that the number on the venere invoice doesn't belong to them. I had two small children with me and no place to stay. Shockingly incompetent. Eventually we were sent to our apartment, which has was old, smelly and generally dirty. The only redeeming feature was the attached mall and the location. Never again.

Verified

6/10 Okay

Kristian

20 Apr 2016

Liked: Property conditions & facilities, room comfort

Disliked: Cleanliness

Great Location, Great View but run down and dirty!

The manager Karim went above and beyond to help us enjoy our stay - but the older room let us down a few times. The location was awesome and the hotel pool was really world class. We have a really large 2 bedroom suite with awesome views - at first we were really impressed. But in the light of day the room was very dated and dirty. It appeared to have poo on the toilet walls and cigarette ash in the corner of the bathroom. The internet didnt work! Karim tried many times to get it working or log us into other suites but we never got there. Which was a massive inconvenience. The kids were excited by the giant plasma tv - but it too didnt work and was replaced by an older box style which didnt work for the first day. The manager Karim really was a great guy who really looked after us!

Verified

2/10 Terrible

Verified traveller

15 Apr 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very bad and we gave one no interest no interest

Vary bad no service at all Too dirty no staf taxi drivers don't know it not hotel

Verified

6/10 Okay

Aisyah

13 Apr 2016

Liked: Staff & service

Room cleanliness need to be improve

Good location, easy to get food, lots of store around. only the room cleanliness need to improve

Verified

2/10 Terrible

Shawn

28 Mar 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dishonest scam "hotel".

This is the worst ever stay I've had booking through hotels.com. This is not managed by the Berjaya Times Square even though some facilities are co-shared. The apartment is owned 3rd party by Dnata travel group that have an office in Times Square. I paid for 3 single beds and 1 queen bed as advertised by hotels.com. However, there were only 2 single beds and 1 queen bed. This is unacceptable as one of us had to sleep on the couch. We were only allowed to check in past 2.30pm as they had not prepared the room on time. Additionally, they did not accept card payment at all. We had to pay the full amount upfront including the deposit. We were not given any options whatsoever. This place is atrocious and no one should patronise this scam of a service.

Verified

2/10 Terrible

よしき

9 Mar 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

二度と泊まらない

部屋に備え付けてあるべきものが圧倒的に足りていない。無料のWi-Fiが使えるはずだったのに、仲介の人にいくら問い合わせてもWi-Fiの情報を教えてもらえなかった。総合的に最悪。

Verified

2/10 Terrible

crazycru

4 Feb 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

버자야호텔과 다른 시설임

버자야 호텔인줄 알고 예약을 잘못한 것을 시작으로 많은 후회가 있었음. 리셉션이 별도로 없고, 쇼핑몰 6층의 여행사 같은 곳에 어렵게 찾아가서 담당자를 한참이나 기다려서 방을 배정받았음. 왠지 불법적인 숙소같은 인상을 받아서 다시 이용할 일은 없을 것 같음. 특히 버자야 suite service 건물 1층으로 갔을 때, 아무런 구체적인 안내 또는 정보가 없어 처음 가는 사람이 당혹스러울 수 있을 것임.

Verified

4/10 Poor

Verified traveller

22 Jan 2016

Disliked: Cleanliness, staff & service

景色以外は最悪

大型ショッピングモールの真上にあるので、食事や買い物に困りません。信じられませんが、ホテルスタッフはいないので、たった一人の部屋のディーラーと、あらゆる物事の依頼をやり取りしなければなりません。ハウスキーパーがとんでもない怠け者で、部屋は汚く、またエアコンからは終始絨毯に水漏れがあり、日中はエアコン最強でも暑かったです。キッチンつきですが、温めるのは電子レンジしか使えません。たった一つ褒められるのは、部屋からの眺めです。

Verified

2/10 Terrible

Verified traveller

30 Dec 2015

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Be carefull...rippers...

This was horrible...We never had so many problems with a booking. There is no official entry...After calling the hotel to ask where to find, they told us they send someone to pick us up...After 20 min. we call again...they told us go to the other side of the building...This go on for two hours...After we meet the guy he told us he have no room for us...We show him our booking (payed in advanced) and he told us "it is not my problem"...After that we calling hotels.com...they told us after 40min talktime to Germany that the hotel have a room for us...After one more hour we meet the same guy and he told us he have no room...So we find out the booking was made with an agency between...We found this agency on the sixth floor...After 5 hours we got a room in a different hotel...so be carefull this guys are wasting your time...in real we do not believe that hotel exists...looks for me like rippers...

Verified

10/10 Excellent

Verified traveller

25 Dec 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Value & Best Location Hotel In Central KL

I stay for 1 whole week, the staffs are friendly, room is clean & well-maintained. Best value hotel in central KL.

Verified

10/10 Excellent

Verified traveller

28 Oct 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

amazing trip

it was a nice trip ,there is big shopping mall at the hotel , the view was great and the stuff was so kind

Excellent Service Suites at Times Square

Choose dates to view prices

Photo gallery for Excellent Service Suites at Times Square

Reviews

Popular amenities

Explore the area

Room options

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Standard Suite, 1 Bedroom

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Superior Suite, 1 Bedroom

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Premier Suite, 1 Bedroom

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Luxury Suite, 2 Bedrooms

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Room

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Room

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The AXON @ Bukit Bintang

About this property

Excellent Service Suites at Times Square

Property amenities

Internet

Parking and transport

Food and drink

Things to do

Family friendly

Conveniences

Guest services

Business services

Spa

Accessibility

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Optional extras

You need to know

We should mention

Property is also known as

Excellent Service Suites at Times Square Reviews

Reviews

5.2/10

5.4/10

5.6/10

Reviews

2/10 Terrible

Cher

Horrible Experience.

Cher

2/10 Terrible

Verified traveller

Never agin

Verified traveller

4/10 Poor

swt

disappointed

swt

10/10 Excellent

Topdog

가격대비 최고의 호텔

Topdog

10/10 Excellent

Verified traveller

Verified traveller