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Novotel Kuala Lumpur City Centre

4.0 star property

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Photo gallery for Novotel Kuala Lumpur City Centre

Outdoor pool
Creator video - submitted by Alevtina Balvanovich
Lounge
Bar (on property)
Executive Room, 1 King Bed

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
2 Jalan Kia Peng, Kuala Lumpur, 50450
  • Place, Pavilion Kuala Lumpur
    ‪3 min walk‬
  • Place, KLCC Park
    ‪9 min walk‬
  • Place, Petronas Twin Towers
    ‪10 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪59 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(44 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds

8.8 out of 10
Excellent
(13 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Premier Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Premier Room, 2 Single Beds

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living room

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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Exterior
Holiday Inn Express Kuala Lumpur City Centre by IHG
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  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.2 out of 5, Very good, 1,001 reviews
The price is €53
includes taxes & fees
24 Jun - 25 Jun
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About this property

Novotel Kuala Lumpur City Centre

Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a snack bar/deli are onsite. Change of towels is available on request.
Novotel Kuala Lumpur City Centre offers 302 accommodations with minibars and safes. Televisions come with satellite channels. Bathrooms include bidets, complimentary toiletries, and hair dryers.

This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.
The Zen Spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Novotel Kuala Lumpur City Centre. During your stay, you're just a quick walk from Pavilion Kuala Lumpur. Features include free WiFi in public areas, plus a full-service spa and an outdoor pool.
  • Free WiFi
  • Enjoy international cuisine while dining at Food Exchange
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Indulge with facials, aromatherapy, or hot stone massages at The Zen Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Within a 15-minute walk of Pavilion Kuala Lumpur and Petronas Twin Towers
  • Airport shuttle service available for a fee
Novotel Kuala Lumpur City Centre offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and 6 meeting rooms. A children's pool, spa services, and tour/ticket assistance are also featured at the business-friendly Novotel Kuala Lumpur City Centre. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Kuala Lumpur hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.
Food Exchange - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Gourmet Bar - This bar specializes in local and international cuisine and serves light fare only. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Parking on site (MYR 5 per stay; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; MYR 58 for adults and MYR 29 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Food Exchange
  • Gourmet Bar

Things to do

  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • Business centre
  • Computer station
  • Conference space

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • High-pile carpet in room
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • 28 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Novotel Kuala Lumpur City Centre

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 165 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 500 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 58 for adults and MYR 29 for children
  • Airport shuttle fee: MYR 210 per vehicle (one-way, maximum occupancy 3)
  • Self parking fee: MYR 5 per stay (in/out privileges)
  • A late check-out fee will be charged
  • Rollaway bed fee: MYR 165 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Novotel Kuala Lumpur City Centre offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Novotel Hotel Kuala Lumpur City Centre

Novotel Kuala Lumpur City Centre

Accor Kuala Lumpur

Kuala Lumpur Novotel

Novotel Hydro Majestic Kuala Lumpur

Novotel Kl

Novotel Kuala Lumpur

Novotel Kuala Lumpur City Centre Hotel

Accor Kuala Lumpur

Novotel Kl

Novotel Hydro Majestic Kuala Lumpur

Kuala Lumpur Novotel

Novotel Kuala Lumpur City

Novotel Kuala Lumpur City Centre Hotel

Novotel Kuala Lumpur City Centre Kuala Lumpur

Novotel Kuala Lumpur City Centre Hotel Kuala Lumpur

Novotel Kuala Lumpur City Centre Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 305 out of 1000 reviews
Rating 8 - Good. 374 out of 1000 reviews
Rating 6 - Okay. 202 out of 1000 reviews
Rating 4 - Poor. 74 out of 1000 reviews
Rating 2 - Terrible. 45 out of 1000 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Suzanne

Stayed 3 nights in Feb 2026

10/10 Excellent

Kent

Stayed 2 nights in Feb 2026

4/10 Poor

Danny, Wantirna

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
I was quite disappointed with my stay, especially considering this is rated as a four-star hotel. Unfortunately, the service did not meet expectations. The staff were not very helpful, which made the experience less pleasant. The cleanliness of the room was also below standard. There were stains on the bedsheets and hair on the carpet, which was unacceptable for a hotel of this category. The buffet breakfast was average. While the selection was decent, I did notice a fly around the pastry area, which was concerning and affected the overall dining experience. The only positive aspect of this hotel is its excellent location, which is very convenient. However, overall, the stay did not reflect the quality expected from a four-star property.
Stayed 2 nights in Feb 2026

10/10 Excellent

Gurprit

Liked: Cleanliness
Very clean rooms and staff was amazing thank you Novotel Gary
Stayed 12 nights in Jan 2026

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very good atmosphere. All the staff members were amazing and room was very comfortable and clean.
Stayed 15 nights in Jan 2026

2/10 Terrible

Hetal

Stayed 3 nights in Jan 2026

10/10 Excellent

Tarifur

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Filtered water available. Nice comfortable king bed and pillows. Very helpful staff
Stayed 3 nights in Jan 2026

10/10 Excellent

Ahmad

Business traveller
Liked: Cleanliness, staff & service, amenities
clean room, friendly staff
Stayed 2 nights in Nov 2025

8/10 Good

ENG

Business traveller
Liked: Cleanliness, staff & service, amenities
Amenities
Stayed 2 nights in Nov 2025

10/10 Excellent

Nathan

Stayed 7 nights in Oct 2025

8/10 Good

Eng Swan

Stayed 3 nights in Sep 2025

2/10 Terrible

siew wah

Disliked: Staff & service, property conditions & facilities
Executive room and behind i
Stayed 1 night in Oct 2025

8/10 Good

Oscar, Tigard

Stayed 2 nights in Oct 2025

4/10 Poor

siew wah

Liked: Cleanliness
Disliked: Property conditions & facilities
Lift noise every 15secs as executive room is behind the lift wall. Cant sleep and asked for a change room but was given a downgraded room. No compensation on my room charges. Disappointed with hotel manager arrangement.
Stayed 2 nights in Oct 2025

10/10 Excellent

Hemi, Ipswich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 5 nights in Oct 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

8/10 Good

Kiran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location of hotel is awesome. Walkable distance from twin tower, aquarium, pavilion mall, bukit bintag street. Swimming pool looks little bit small. Breakfast option was really good. Rooms were clean and comfortable. Tourism aspects needs to be improved like providing maps, information about tourist attractions with some details on what is allowed in or not, how to get there etc. The hotel staff should be double cautious when delivering guest food order for takeaway. We ordered for veg and later on the way to Singapore we realized they gave us wrong parcel which was non veg. Hotels should work on check in times. 2 O' clock check in is really late and tourists loose half day. Atleast it should be by 10 or 11am.
Stayed 3 nights in Sep 2025

10/10 Excellent

Siew tho

Stayed 1 night in Sep 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Elaine, Milpitas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff, good breakfast choices, convenient location
Stayed 1 night in Sep 2025

6/10 Okay

Peter

Liked: Room comfort

Average

Location of hotel was great. Easy and short walk to pavilion. Check in was rather long process. While the lobby was nice, the hallway to the room was dingy so didn't give good vibes. The room itself also giving the same feelings. We had a room with connecting door which wasn't great as we had noisy guests next door but luckily only for one night. The room was spacious and the bathroom recently renovated but the shower was very narrow. Bedding was gross, the blanket and pillow were limp like it was very well used. Everyday after housekeeping we found new drain bugs in our room which was unpleasant. Do not recommend breakfast unless you like toast and cereal. Foods were not replenished quickly and also the hot items were at best room temp
Stayed 4 nights in Sep 2025

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
if the hotel can provide one day breakfast free is perfect.
Stayed 1 night in Sep 2025

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 6 nights in Aug 2025

8/10 Good

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value hotel in central location

Room was simply appointed, with clean contemporary decor. Bed was comfortable, and the room was spacious. Adequate working desk area, chaise sofa by the window, in room fridge, safe. No tub in bathroom, just walk in shower. I found the proximity of the toilet to the wall too close to the point it felt cramped when seated. The fitness facilities were subpar -- adequate cardio equipment, and just a couple of benches and dumbbells, and oddly just one chest press machine (no multi gym or machines for other major body parts). Included breakfast was decent for a 4 star hotel. Overall great value, located right across the street from the popular Pavilion mall.
Stayed 3 nights in Aug 2025

8/10 Good

NG SOK

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean property
Stayed 2 nights in Aug 2025