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"Still a nice good quality hotel despite showing its age in some areas. Biggest disappointment was the breakfast service, decent choices and plenty of ... " More

By a verified traveller on Sat 22 Dec 2018

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Superior Twin Plus

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
€55* Per night/room 1 Apr - 2 Apr

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Club Deluxe Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Deluxe King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe King Plus

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the breakfast at Impiana KLCC Hotel. During your stay, you'll be connected to the convention centre and just a quick walk from Suria KLCC Shopping Centre. You'll find features such as free WiFi in public areas and free self-parking, plus 2 restaurants.

  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 2 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to body wraps, massages or reflexology at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Guests speak favourably about the location and the breakfast
  • Steps from Kuala Lumpur Convention Centre and 5 minutes on foot from Suria KLCC Shopping Centre
  • Airport shuttle service available for a fee

Impiana KLCC Hotel ratings based on 10 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Impiana KLCC Hotel

Everyone (7) Couples (2)
5 out of 5
Everything

Posted by on 26 Feb 2024

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Comment from Hotel Management

27 Feb 2024 by IKLCC

Dear Albert Edward,Greetings from Impiana KLCC Hotel!Thank you very much for sharing your wonderful experience with us.Extremely delighted to hear you had a wonderful stay. Once again, heartfelt appreciation of your feedback and looking forward to extending the Impiana hospitality on your next visit.Kind regards.The Management

4 out of 5

Posted by on 31 Jan 2024

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Comment from Hotel Management

21 Mar 2024 by IKLCC

Dear David, Greetings from Impiana KLCC Hotel! Thank you for your review during your recent stay with us. We are pleased to note your positive comments on the services offered and have shared your kind words with my team who are highly appreciative of your support. Once again, thank you for staying with us and we look forward to welcoming you back to our hotel soon. Kind regards. The Management

4 out of 5
Still a nice good quality hotel despite showing its age in some areas. Biggest disappointment was the breakfast service, decent choices and plenty of staff but they seem uninterested in looking after customers..

Posted by on 22 Dec 2018

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Comment from Hotel Management

28 Dec 2018 by Kavin (Digital Marketing Executive)

Dear Guest, Warm Greetings from Impiana KLCC, Thank you for choosing us as your Hotel in KL. We are located right in the middle of Kuala Lumpur's Golden Triangle which is within a walking distance to KLCC, Convention center, Suria KLCC as well as other prime location. However, every review is taken seriously and I have noted this down and on behalf of Impiana KLCC Hotel, I would like to sincerely apologize for our shortcomings and I will be passing this message to our management team for further discussion. Again thank you for choosing us and being our guest and we are looking forward welcoming you again soon. Best Wishes, The Management Impiana KLCC Hotel

3 out of 5

1 night stay, second time

My second visit for a one night stay. Room did not seem as clean or welcoming. I think the rooms could do with a update. Had a mix up whereby they said I did not pay for breakfast when I did. Credit to the Breakfast Manager who said to carry on until we finished. Sorted it afterwards but it was a bit embarrassing. I also booked for a double bed but got 2 single ones. Had to go back to reception to sort out. Overally it was a big contrast to first stay but the staff responded well to the issues.

Posted by on 24 Nov 2017

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1 out of 5
La chambre allouée pour 14 nuits ne correspondait pas à notre réservation. Sur le site Ebookers cet hôtel est classé 4 à 5 étoiles. Or sur le dépliant reçu de l'hôtel, il n'y a que 3 étoiles et cela ne mérite pas plus. La propreté des chambres laisse à désirer, le petit déjeuner est inadmissible pour un établissement du City Centre! Nous sommes très déçus.

Posted by on 16 Feb 2023

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3 out of 5
Zentrale Lage, genüggend und sehr freundliches Personal. Dreck im Bad und Glastüren grauenhaft!

Posted by on 15 Dec 2018

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Comment from Hotel Management

28 Dec 2018 by Kavin (Digital Marketing Executive)

Dear Guest, Warm Greetings from Impiana KLCC, Thank you for choosing us as your Hotel in KL. We are located right in the middle of Kuala Lumpur's Golden Triangle which is within a walking distance to KLCC, Convention center, Suria KLCC as well as other prime location. However, every review is taken seriously and unfortunately, we were not able to live up to your expectations on this round. I have noted this down and on behalf of Impiana KLCC Hotel, I would like to sincerely apologize for our shortcomings and I will be passing this message to our management team for further discussion. Again thank you for choosing us and being our guest and we are looking forward to welcoming you again soon. Best Wishes, The Management Impiana KLCC Hotel

4 out of 5
Hyvä sijainti,huono ruoka! Palvelut lähellä,huone oli erityäin korkea ja kaikuva,mutta tilava,henkilökunta ystävällistä!

Posted by on 30 Nov 2018

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Comment from Hotel Management

7 Dec 2018 by The Management, Impiana KLCC Hotel

Dear Valued Guest, Warm greetings from Impiana KLCC Hotel. Thank you for taking the time to share your feedback. We have taken note of how we can improve and deliver a better guest experience in future. We appreciate your feedback and hope you will give us a chance to welcome you again.

4 out of 5
Perfekte zentrale Lage. Gutes Frühstück. Zimmer ok, aber sehr hellhörig, Geräusche von draußen, dem Flur und der oberen Etage waren ständig zu hören. Zimmereinrichtung sehr beansprucht, abgewohnt.

Posted by , from Bayern on 19 Nov 2018

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Comment from Hotel Management

7 Dec 2018 by The Management, Impiana KLCC Hotel

Dear Stephanie, Warm greetings from Impiana KLCC Hotel. Thank you for taking the time to share your feedback. We have taken note of how we can improve and deliver a better guest experience in future. We appreciate your feedback and hope you will give us a chance to welcome you again.

4 out of 5

Gute Lage - Leider sehr sehr ringhörig

Die Lage ist sehr gut. Das Personal war freundlich. Leider wie schon in anderen Ländern das selbe Problem gehabt; Hotelzimmer mit Zwischentüre erhalten. Alles und ich meine alles vom Nebenzimmer wunderbar gehört. Ich denke das Hotel war nicht ausgebucht, weshalb man die Gäste sicher besser verteilen sollte.

Posted by , from Schweiz on 6 Apr 2018

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5 out of 5
Pros: die Lage
Cons: Dusche im Zimmer
Location: ideal lage vom Hotel
es war ein schöner Aufenthalt die läge war perfekt

Posted by on 2 Jan 2018

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Property Features

Impiana KLCC Hotel offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A business centre and 5 meeting rooms are available. Spa services, tour or ticket assistance, and coffee/tea in common area are also featured at Impiana KLCC Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Kuala Lumpur hotel.

  • 519 guestrooms or units
  • 25 levels
  • 2 buildings
  • 2 dining venues
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Kuala Lumpur Masjid Jamek Station (2.4 km / 1.5 mi)
  • Metro station: Raja Chulan Station (0.8 km / 0.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Impiana KLCC Hotel offers 519 air-conditioned accommodations with minibars and a safe. A pillow menu is available. 50-inch LCD televisions come with digital channels. Bathrooms include dressing gowns, slippers, bidets and complimentary toiletries. This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Pillow options
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Cedar on 15 – This restaurant serves breakfast, lunch and dinner. Open 24 hours.

Tonka Bean – This buffet restaurant serves breakfast, lunch and dinner. Open 24 hours. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

  • Golfing nearby

Spa Services

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, Swedish massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Impiana KLCC Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 120.0 per day.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Impiana KLCC Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • No cots (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MYR 50 for adults and from MYR 30 for children
  • Airport shuttle fee: MYR 220 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: MYR 120.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Impiana
  • Hotel KLCC
  • Impiana
  • Impiana Hotel
  • Impiana KLCC
  • Impiana KLCC Hotel
  • Impiana KLCC Hotel Kuala Lumpur
  • Impiana KLCC Kuala Lumpur
  • KLCC Hotel
  • Hotel Impiana Klcc
  • Impiana KLCC Hotel Hotel
  • Impiana KLCC Hotel Kuala Lumpur
  • Impiana KLCC Hotel Hotel Kuala Lumpur

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.