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The Ritz-Carlton, Kuala Lumpur

5.0 star property

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Photo gallery for The Ritz-Carlton, Kuala Lumpur

Lobby
Premium bedding, minibar, in-room safe, desk
Lobby lounge
Lunch and dinner served, Chinese cuisine
Outdoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
168 Jalan Imbi, Kuala Lumpur, 55100
  • Place, Fahrenheit 88 Shopping Mall
    ‪3 min walk‬
  • Place, Pavilion Kuala Lumpur
    ‪5 min walk‬
  • Place, Berjaya Times Square
    ‪8 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪53 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | Living room

Suite, 1 Double Bed

7.8 out of 10
Good
(6 reviews)
  • 212 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Club Suite, 1 Bedroom

8.0 out of 10
Very good
(2 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Single Bed

Deluxe Room, 1 Single Bed

Deluxe Room, 1 Single Bed

8.8 out of 10
Excellent
(8 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Single Bed

Deluxe Room, 1 Single Bed

Deluxe Room, 1 Single Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(35 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 Bedroom

  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | Living room

Suite, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 175 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

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About this property

The Ritz-Carlton, Kuala Lumpur

Luxury hotel with an outdoor pool connected to a shopping center in Kuala Lumpur
This smoke-free hotel features an outdoor pool, a restaurant, and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a sauna, and a conference center are onsite. Housekeeping is available on request.
The Ritz-Carlton, Kuala Lumpur offers 365 accommodations with minibars and safes. Beds feature premium bedding. 55-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, irons/ironing boards, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at The Ritz-Carlton, Kuala Lumpur. During your stay, you'll be connected to a shopping center, and just a quick walk from Pavilion Kuala Lumpur. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy Chinese cuisine while dining at Li Yen
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to manicures and pedicures, facials, or body scrubs at Spa Village
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym and a sauna
  • Guests speak favorably about the overall condition of the property and the proximity to shopping
  • Within a 10-minute walk of Pavilion Kuala Lumpur and Berjaya Times Square
The Ritz-Carlton, Kuala Lumpur offers its guests an outdoor pool, a health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center, 15 meeting rooms, and limo/town car service. Spa services, a terrace, and multilingual staff are also featured at the luxury The Ritz-Carlton, Kuala Lumpur. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Kuala Lumpur hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.
Li Yen - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
The Cobalt Room - This restaurant specializes in international cuisine and serves breakfast only. Open daily.
The Patisserie - This delicatessen specializes in international cuisine and serves brunch and lunch. Open daily.
The Lobby Lounge - This lobby lounge serves lunch and light fare. Open daily.
The Library - This fine-dining restaurant serves dinner only. Open select days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Parking on site (MYR 12 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 65 for adults and MYR 32.50 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Li Yen
  • The Cobalt Room
  • The Library
  • The Lobby Lounge
  • The Patisserie

Things to do

  • Health club
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 15 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 20 floors
  • Built in 1997
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Ritz-Carlton, Kuala Lumpur

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 65 for adults and MYR 32.5 for children
  • Self parking fee: MYR 12 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Kuala Lumpur Ritz-Carlton
Ritz-Carlton Hotel Kuala Lumpur
Ritz-Carlton Kuala Lumpur
Ritz-Carlton Kuala Lumpur Hotel
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Ritz Carlton
Ritz Kuala Lumpur
The Ritz-Carlton Kuala Lumpur Hotel
The Ritz Carlton Kuala Lumpur
The Ritz Carlton, Kuala Lumpur
The Ritz-Carlton, Kuala Lumpur Hotel
The Ritz-Carlton, Kuala Lumpur Kuala Lumpur
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur

The Ritz-Carlton, Kuala Lumpur Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 639 out of 1002 reviews
Rating 8 - Good. 215 out of 1002 reviews
Rating 6 - Okay. 76 out of 1002 reviews
Rating 4 - Poor. 37 out of 1002 reviews
Rating 2 - Terrible. 35 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jennifer

Stayed 2 nights in Nov 2025

10/10 Excellent

Sorana-Octavia

Liked: Cleanliness, staff & service, property conditions & facilities
The Ritz is the Ritz of course. I was delighted. Well,if i have to say a negative ,it's the paintings in the rooms. They are photos and not necessarily amazing. But well , all is just perfect at the Ritz ♥️
Stayed 1 night in Oct 2025

10/10 Excellent

Sitti Nurliza, Kota Bharu

Liked: Cleanliness, property conditions & facilities
All good in order
Stayed 2 nights in Oct 2025

10/10 Excellent

woody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stayed one night but it was well worth it. The hotel is conveniently located near the pavilion shopping mall which is their main shopping area and it is connected with air conditioned walkway which was nice. We didn't get to participate in breakfast or dinner or the pool but all looked great. Definitely would stay here again. Highly recommend.
Stayed 1 night in Oct 2025

8/10 Good

Ramon

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Naureen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were just a little uncomfortable in the r three bedroom suite. It was a little older so not as updated but staff was excellent
Stayed 2 nights in Sep 2025

10/10 Excellent

Shadrack Yaw

Liked: Cleanliness, staff & service, amenities
Wasn’t up to the real Ritz Carlton standard I was expecting but quite okay
Stayed 4 nights in Sep 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Really nice amenities. Wonderful stay.
Stayed 1 night in Aug 2025

10/10 Excellent

kerry

Liked: Cleanliness, amenities, property conditions & facilities
It is an awesome hotel and will stay again if i visit Kuala Lumpur near future
Stayed 4 nights in Aug 2025

10/10 Excellent

russell

Stayed 2 nights in Aug 2025

10/10 Excellent

KIN HANG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort and clean
Stayed 8 nights in Aug 2025

10/10 Excellent

Aneeta

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast options are limited, family suites are very big with a kitchen, dishwasher, microwave, oven. 4 toilets, 2 baths. Family dining area is very big. Biggest family suite i have stayed in
Stayed 3 nights in Aug 2025

8/10 Good

Chan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great location which is not on the main road which is crowded and noisy
Stayed 2 nights in Jul 2025

10/10 Excellent

Kartikumar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location great service great people
Stayed 4 nights in Jul 2025

10/10 Excellent

Michaeljon

Stayed 2 nights in Jun 2025

2/10 Terrible

Bin Ismail, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities
Property
Stayed 3 nights in Jun 2025

10/10 Excellent

Tariq

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to amenities but confusing location for drivers. Excellent service, staff, and buffet breakfast! Would definitely stay again.
Stayed 4 nights in Jun 2025

10/10 Excellent

Sultan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

LEE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, convenient, with many shopping malls around the area. Clean, spacious rooms and thank you the great service staff who allow upgrades our rooms to the executive rooms which were very spacious and with all the necessary amenities. All the staff in the hotel were very attentive and with great smiles. We will definitely come back to the great hotel the next time we will visit the country.
Stayed 1 night in May 2025

10/10 Excellent

LEE LIAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service in Ritz has always be impeccable. However this time slightly less on the housekeeping for the room. Also when I went to my room I found there are small dessert (cakes) complimentary but the food is uncovered. Hence please improve on the hygiene not to leave food exposed.
Stayed 3 nights in May 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Good location

We stay at a suite for 2 nights. Check-in was fast. Staff are friendly n polite. They prepared cake n decos for my son birthday. That was nice. Rooms are a clean but beds ain't very comfy. Easy access to prominent malls. Overall a good stay.
Stayed 2 nights in May 2025

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Jeum Haw

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet not working at my room
Stayed 4 nights in Apr 2025

2/10 Terrible

Han, Newport Coast

Disliked: Property conditions & facilities
The service is very terrible
Stayed 3 nights in Apr 2025