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Sumai Hotel Apartment

3.0 star property

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Photo gallery for Sumai Hotel Apartment

Beach
Apartment, 2 Bedrooms
Cleanliness standards
Cleanliness standards
Front of property

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
Lot 4479 Jalan Persinggahan, Batu Buruk, Kuala Terengganu, Terengganu, 20400
  • Place, KTCC Mall
    ‪9 min walk‬
  • Place, Kuala Terengganu Drawbridge
    ‪15 min walk‬
  • Place, Pasar Payang
    ‪3 min drive‬
  • Airport, Kuala Terengganu (TGG-Sultan Mahmood)
    ‪17 min drive‬

Room options

View all photos for Room

A hotel room with a bed, a nightstand, an air conditioning unit, and a window with curtains.

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Room

A modern hotel room with a large bed, a desk, a chair, and an air conditioning unit.

Room

  • Sleeps 6
  • Free Wi-Fi

View all photos for Apartment, 2 Bedrooms

Desk, iron/ironing board, free WiFi, bed sheets

Apartment, 2 Bedrooms

  • City view
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms

Apartment, 3 Bedrooms

  • City view
  • 3 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 4 Single Beds
  • Free Wi-Fi

View all photos for Apartment, 4 Bedrooms

Apartment, 4 Bedrooms

Apartment, 4 Bedrooms

  • City view
  • 4 bedrooms
  • Sleeps 7
  • 1 Queen Bed and 5 Single Beds
  • Free Wi-Fi

View all photos for Room

A hotel room with two beds, a desk, a mirror, and a painting on the wall.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room

Standard Room

Standard Room

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Studio

Studio

Studio

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Similar properties

Exterior
Paya Bunga Hotel Terengganu
Kuala Terengganu
  • Pool
  • Kids’ pool
  • Parking included
  • Free Wi-Fi
4.2 out of 5, Very good, 185 reviews
The price is €41
includes taxes & fees
5 Jul - 6 Jul
Paya Bunga Hotel Terengganu

About this property

Sumai Hotel Apartment

Along with an indoor pool, this hotel has a restaurant and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Sumai Hotel Apartment offers 64 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Bathrooms include showers, bidets, and complimentary toiletries.

This Kuala Terengganu hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested.

Recreational amenities at the hotel include an indoor pool.
During your stay at Sumai Hotel Apartment, you're just a quick walk from KTCC Mall. Enjoy features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi
  • Free self parking
  • Enjoy local and international cuisine while dining at Bintang Laut
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • 7 minutes by foot from KTCC Mall and a 2-minute drive from Mayang Mall
There's a restaurant on site. Public spaces have free WiFi. An indoor pool, barbecue grills, and concierge services are also featured at the business-friendly Sumai Hotel Apartment. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Kuala Terengganu hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
Bintang Laut - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: MYR 25 for adults and MYR 15 for children
  • A restaurant

Restaurants on site

  • Bintang Laut

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-width doorways

More

  • 9 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

The property charges 100 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sumai Hotel Apartment

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MYR 25 for adults and MYR 15 for children
  • Early check-in is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 100 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 7:00 PM.
  • Pets and service animals are not allowed on site.

Property is also known as

Sumai Hotel Apartment Kuala Terengganu
Sumai Apartment Kuala Terengganu
Sumai Apartment
Sumai Hotel Kuala Terengganu
Sumai Hotel Apartment Hotel
Sumai Hotel Apartment Kuala Terengganu
Sumai Hotel Apartment Hotel Kuala Terengganu

Sumai Hotel Apartment Reviews

Reviews

6.8
Rating 10 - Excellent. 10 out of 64 reviews
Rating 8 - Good. 20 out of 64 reviews
Rating 6 - Okay. 20 out of 64 reviews
Rating 4 - Poor. 8 out of 64 reviews
Rating 2 - Terrible. 6 out of 64 reviews

6.4/10

Cleanliness

7.6/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Sherene

Liked: Staff & service, room comfort

Spacious family apartment at a convenient location

Decent and spacious for a big family outing. Location is highly convenient, right in the city centre. Facilities are basic but sufficient.
Verified

6/10 Okay

Mohd Nizam

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Near to mosque, food court
Stayed 1 night in Sep 2024
Verified

2/10 Terrible

KC

Disliked: Cleanliness, amenities, property conditions & facilities
The windows of our apartment room were not soundproofed at all, as such the nonstop noise from road traffic was unbearable. Do avoid this property if you need a good night rest before your onward journey.
Stayed 2 nights in May 2024
Verified

2/10 Terrible

KIM BIOW

Disliked: Property conditions & facilities
Toilet not bright enought. Shower area without holder for sampoo and bath foam. No bath tower rail. The tooth brush and others have to be requested only provided. It do not have hotel type of service.
Stayed 3 nights in Sep 2023
Verified

6/10 Okay

Hannis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Would never come again

Very poorly maintained. Dirty room, even the parking area was dirty and not maintained well. Room was not up to par. Toiletries provided were too little. Rooms were very smelly and AC not working well. Not worth the money. Such a disgrace to Terengganu tourism. Please never come here 👎
Stayed 1 night in Oct 2023
Verified

8/10 Good

Nor Afida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Minimal tapi boleh stay lagi.

Aircond rosak tapi lepas maintance datang, sejuk semula :) Telefon pun rosak tapi maintainece tukar telefon lain & boleh guna. Tapi semua selesai dalam masa kurang 30 minit. TQ Sumai :-) Lantai toilet licin. Tolong sediakan sabun basuh pinggan kalau boleh sebab nak basuh cawan2 tu. Overall okeh, suka :D Tp staff sangat membantu, tq.
Stayed 1 night in Sep 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Location to surrounding
Stayed 1 night in Mar 2020
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Overall disappointing. I will not come again.
Stayed 1 night in Oct 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
lokasi dekat dengan bandar dan pantai
Stayed 3 nights in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
will repeact
Stayed 1 night in Aug 2019
Verified

6/10 Okay

Nurul

Liked: Staff & service
good staff
Stayed 1 night in Aug 2019
Verified

6/10 Okay

M Aizuddin

Liked: Staff & service
Just normal aprtment nothing awesome
Stayed 1 night in Jul 2019
Verified

2/10 Terrible

Kc

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Scary,dirty. The property is poorly maintained
Stayed 3 nights in Jun 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel should close down

Damage and dirty rooms. Leakage at 3 out of 4 rooms we booked. Lights broken so rooms are dimmed. It looks horror because it's old and dark. Toilets are yucky with stains and hair. It's smell bad because I don't think they ever wash or vacuum the curtain and carpet. It's just disgusting. We stayed because we have to attend a workshop at this hotel. Attempts to load picture but hotel.com seems to disallowed it
Stayed 2 nights in Jun 2019
Verified

2/10 Terrible

Mei lian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly place, cat can walk into buffet area. The worst hotel i had stay. But food is ok.
Stayed 3 nights in Jun 2019
Verified

8/10 Good

Bella

Can stay with big family in 1 apartment
Stayed 1 night in Jun 2019
Verified

6/10 Okay

WAN

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The front door very old. The interior concept also old. But overall the room is clean.
Stayed 1 night in Apr 2019
Verified

8/10 Good

surya

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Friendly staff.

Need major refurbishments. Doors, cabinets and bed frame needs to be replaced.
Stayed 1 night in Apr 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Ok.good palace
Stayed 2 nights in Mar 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Spacious and d staff are friendly and polite Need more power plug especially in the bedroom
Stayed 1 night in Feb 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I had a 2 bedroom apartment, great space, but outdated, need renovation and also Wi-Fi was terrible.
Stayed 1 night in Feb 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness
Nearby the beach & alot of amenities But, swimming pool is not so good...
Stayed 1 night in Feb 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated.. really poor maintenace
Stayed 1 night in Jan 2019
Verified

6/10 Okay

Dominic

Disliked: Property conditions & facilities, room comfort

A night stay with family

The apartment is overall ok. But the exterior area is not too well maintained, may be because it is aged. We dare not try the swimming pool. Breakfast is fine. Room is quite cheap. Hotel is not far from shopping area.
Stayed 1 night in Dec 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Water heater in the master bed room not working. Window bracket badly corroded thus couldn't shut properly.
Stayed 2 nights in Dec 2018