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Candeo Hotels Kumamoto Shinshigai

4.0 star property

Choose dates to view prices

Photo gallery for Candeo Hotels Kumamoto Shinshigai

Property entrance
Public bath
Lobby
Interior
Daily buffet breakfast for a fee

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • 24/7 front desk

Explore the area

View in a map
8-7 Shinshigai Chuo, Kumamoto, Kumamoto, 860-0803
  • Place, Sunroad Shinshigai Shopping Street
    โ€ช1 min walkโ€ฌ
  • Place, Sakura Machi Kumamoto
    โ€ช3 min walkโ€ฌ
  • Place, Kumamoto-jo Hall
    โ€ช4 min walkโ€ฌ
  • Airport, Kumamoto (KMJ)
    โ€ช38 min driveโ€ฌ

Room options

View all photos for Business Double Room Single Use, Non Smoking

Business Double Room Single Use, Non Smoking

Business Double Room Single Use, Non Smoking

9.0 out of 10
Wonderful
(11 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Double Room, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for King Room Single Use, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

King Room Single Use, Non Smoking

9.4 out of 10
Exceptional
(11 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed
  • Free Wi-Fi

View all photos for King Room, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

King Room, Non Smoking

9.2 out of 10
Wonderful
(19 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Twin Room, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Twin Room, Non Smoking

9.4 out of 10
Exceptional
(8 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Twin Room with Sofa Bed, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Twin Room with Sofa Bed, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Triple Room, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Deluxe Triple Room, Non Smoking

9.4 out of 10
Exceptional
(13 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Superior Corner Twin, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Superior Corner Twin, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Corner Twin, Non Smoking

Deluxe Corner Twin, Non Smoking

Deluxe Corner Twin, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Quadruple, Non Smoking

Deluxe Quadruple, Non Smoking

Deluxe Quadruple, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 8
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Corner Quadruple, Non Smoking

Deluxe Corner Quadruple, Non Smoking

Deluxe Corner Quadruple, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 8
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Superior Corner Twin (For 3 People Use) Non-Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Superior Corner Twin (For 3 People Use) Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Twin (For 3 People Use) Non-Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Deluxe Twin (For 3 People Use) Non-Smoking

  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Double Room Single Use

In-room safe, blackout curtains, soundproofing, iron/ironing board

Double Room Single Use

8.0 out of 10
Very good
(1 review)
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Triple Room with Sofa Bed, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Deluxe Triple Room with Sofa Bed, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 7
  • 3 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Deluxe Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Private Spa Suite

A modern hotel room with a large bed, a desk, and a television.

Private Spa Suite

  • 46 sq m
  • 1 bedroom
  • Sleeps 8
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Corner Twin Room, Non Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Corner Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Corner Twin Room, Non Smoking, (For 3 People Use)

In-room safe, blackout curtains, soundproofing, iron/ironing board

Corner Twin Room, Non Smoking, (For 3 People Use)

  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Hollywood Twin Room Non-Smoking

In-room safe, blackout curtains, soundproofing, iron/ironing board

Hollywood Twin Room Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

Similar properties

Public bath
THE BLOSSOM KUMAMOTO
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  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
4.8 out of 5, Exceptional, 1,925 reviews
The price is โ‚ฌ77
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THE BLOSSOM KUMAMOTO

About this property

Candeo Hotels Kumamoto Shinshigai

Along with a full-service spa, this smoke-free hotel has spa services and dry cleaning. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and a vending machine. Private bathrooms are not ensuite and housekeeping is available on request.
Candeo Hotels Kumamoto Shinshigai offers 380 accommodations with safes and complimentary bottled water. 50-inch flat-screen televisions come with satellite channels.

Rooms have detached private bathrooms. Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered on request and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sky Spa. The spa is equipped with a sauna. Public bath/onsen services include an indoor public bath (no minerals).
Our customers tell us they can't get enough of the helpful staff at Candeo Hotels Kumamoto Shinshigai. During your stay, you're just a quick walk from Sunroad Shinshigai Shopping Street. Features include free WiFi in public areas, plus a full-service spa and breakfast (surcharge).
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Buffet breakfast served daily for a fee
  • Indulge in a treatment at the full-service spa
  • Amenities include laundry facilities, an elevator, and a vending machine
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Steps from Sunroad Shinshigai Shopping Street and Shimotori Shopping Arcade
Candeo Hotels Kumamoto Shinshigai offers its guests a full-service spa. WiFi is free in public spaces. Spa services, a vending machine, and laundry facilities are also featured at Candeo Hotels Kumamoto Shinshigai.

This 4-star Kumamoto hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (JPY 1,300 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 2,530 per person

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request

Full-service spa

  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet (64 centimetre high)
  • Lift (100 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (99 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 200.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 2530 per person
  • Nearby parking fee: JPY 1300 per night (1640 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel
CANDEO HOTELS KUMAMOTO SHINSHIGAI Kumamoto
CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel Kumamoto

Candeo Hotels Kumamoto Shinshigai Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 723 out of 1049 reviews
Rating 8 - Good. 239 out of 1049 reviews
Rating 6 - Okay. 57 out of 1049 reviews
Rating 4 - Poor. 19 out of 1049 reviews
Rating 2 - Terrible. 11 out of 1049 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

YuenYu

Stayed 1 night in Feb 2026

8/10 Good

jin sang

Stayed 1 night in Feb 2026

8/10 Good

Erin

Stayed 2 nights in Jan 2026

10/10 Excellent

MASAKI

Liked: Cleanliness, staff & service, amenities
ใƒ›ใƒ†ใƒซๅ†…ๅ…จ่ˆฌใ€ๅฎคๅ†…ใ€ๅคงๆตดๅ ดๅซใ‚ ๅคงๅค‰ๆธ…ๆŽƒใŒ่กŒใๅฑŠใ„ใฆใ„ใพใ—ใŸใ€‚ ๆœใฎๆธ…ๆŽƒใ‚นใ‚ฟใƒƒใƒ•ใฎ็š†ใ•ใ‚“ใฎๆŒจๆ‹ถๅซใ‚ใ€ๅฏพๅฟœใฏ็ด ๆ™ดใ‚‰ใ—ใ‹ใฃใŸใงใ™ใ€‚
Stayed 1 night in Jan 2026

6/10 Okay

Jae bok

Stayed 5 nights in Jan 2026

10/10 Excellent

JOHN JONG SHIK

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Great facility and location.
Stayed 1 night in Jan 2026

10/10 Excellent

Trin

Stayed 1 night in Jan 2026

8/10 Good

Tyler, Honolulu

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a nice sized room.
Stayed 4 nights in Jan 2026

8/10 Good

Vi ping

Travelled with family
Liked: Amenities, property conditions & facilities
Well equipped room, easy access to everywhere. Convient carpark next to the hotel. Front desk staff is very friendly and informative.
Stayed 2 nights in Jan 2026

10/10 Excellent

kyunghee

Stayed 1 night in Jan 2026

10/10 Excellent

Tyler, Honolulu

Liked: Cleanliness, property conditions & facilities
Nice size room
Stayed 4 nights in Jan 2026

10/10 Excellent

Jenny

Liked: Cleanliness
The room doesnโ€™t include breakfast
Stayed 2 nights in Jan 2026

10/10 Excellent

Lorraine

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great staff who are multilingual at reception, spacious and clean rooms. Breakfast was good with view to Kumamoto castle, only drawback were the change of attitude from duty staff when breakfast closure starts from 9:30 to 10am, they will keep reminding you as an act to rush you out as they are closed at 10am for cleaning. Best onsen by far especially the outdoor ones, be good to provide facial wash pack in guest rooms if possible.
Stayed 2 nights in Dec 2025

10/10 Excellent

MAMI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ๅ—ไป˜ใŒ๏ผ‘๏ผ’้šŽใงใ€ใƒ‰ใ‚ญใƒ‰ใ‚ญใ—ใชใŒใ‚‰ไธŠใŒใฃใŸใ‚‰ใ€ๅ—ไป˜ใฎๅฏพๅฟœใŒใ™ใ”ใๆ„Ÿใ˜ใŒใ‚ˆใ‹ใฃใŸใงใ™ใ€‚้ƒจๅฑ‹ใฎใŠ้ขจๅ‘‚ใฎๆฑšใ‚ŒใŒๅฐ‘ใ—ๆฐ—ใซใชใ‚Šใพใ—ใŸใŒใ€ใ‚นใƒ‘ใฎๆ–นใฏ็ถบ้บ—ใงๆฐ—ๆŒใกใ‚ˆใ‹ใฃใŸใงใ™ใ€‚ ้ง่ปŠๅ ดใ‚‚่ฟ‘ใใซใ‚ใ‚‹ใฎใงใ€็„กๆ–™ใงใฏใชใ„ใงใ™ใŒใ€ๅฎ‰ใๅœใ‚ใ‚‹ใ“ใจใŒใงใใพใ—ใŸใ€‚ ๆœใ”ใฏใ‚“ใŒ็พŽๅ‘ณใ—ใใฆใ€็จฎ้กžใ‚‚่ฑŠๅฏŒใงใ€้…ใใฎๆ™‚้–“ใ‚‚้ธในใฆใ‚ˆใ‹ใฃใŸใงใ™ใ€‚
Stayed 2 nights in Dec 2025

6/10 Okay

YOONHO

Disliked: Staff & service
It was just so so.
Stayed 4 nights in Dec 2025

10/10 Excellent

Xiaowei

Stayed 1 night in Dec 2025

10/10 Excellent

CARMEN

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms great location

10/10 Excellent

Alessandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an amazing hotel, nothing more to add to describe it
Stayed 6 nights in Dec 2025

8/10 Good

Souzana Sabeva, Tokyo

Liked: Cleanliness, amenities, property conditions & facilities
Corner room was spacious. Rooftop bath and sauna were good. Breakfast was delicious. This hotel is a good value for money.
Stayed 3 nights in Dec 2025

10/10 Excellent

Wing Yin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with onsite parking just 1300 yen overnight, even if thatโ€™s full there are public parking lots nearby. Hot bath on top floor definitely best thing not to be missed.
Stayed 2 nights in Dec 2025

10/10 Excellent

Hak Luen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Stayed 2 nights in Dec 2025

10/10 Excellent

Cheuk Yu

Liked: Cleanliness, staff & service, amenities
Great location. Spacious room. Met my expectations.
Stayed 2 nights in Dec 2025

6/10 Okay

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

YOKO

Stayed 2 nights in Dec 2025

10/10 Excellent

Ching Pong

Stayed 2 nights in Dec 2025