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HOTEL MYSTAYS Kumamoto Riverside

3.0 star property

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Photo gallery for HOTEL MYSTAYS Kumamoto Riverside

River View Fourth Non-smoking
Breakfast served
Lobby
Exterior
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

View in a map
4-12 Kouya-Ima-machi, Chuo-ku, Kumamoto, Kumamoto-ken, 860-0012
  • Place, Sakura Machi Kumamoto
    ‪5 min walk‬
  • Place, Kumamoto-jo Hall
    ‪7 min walk‬
  • Place, Kumamoto Castle
    ‪14 min walk‬
  • Airport, Kumamoto (KMJ)
    ‪21 min drive‬

Room options

View all photos for Standard Semi Double Smoking

In-room safe, desk, free WiFi, bed sheets

Standard Semi Double Smoking

  • 17 sq m
  • City view
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Standard Semi Double Non-smoking

In-room safe, desk, free WiFi, bed sheets

Standard Semi Double Non-smoking

8.0 out of 10
Very good
(5 reviews)
  • 17 sq m
  • City view
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Standard Double Smoking

In-room safe, desk, free WiFi, bed sheets

Standard Double Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 13 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Non-smoking

In-room safe, desk, free WiFi, bed sheets

Standard Double Non-smoking

9.4 out of 10
Exceptional
(16 reviews)
  • 13 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Smoking

In-room safe, desk, free WiFi, bed sheets

Standard Twin Smoking

8.0 out of 10
Very good
(2 reviews)
  • 17 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Twin Non-smoking

In-room safe, desk, free WiFi, bed sheets

Standard Twin Non-smoking

8.0 out of 10
Very good
(5 reviews)
  • 17 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Twin Non-smoking

In-room safe, desk, free WiFi, bed sheets

Superior Twin Non-smoking

8.0 out of 10
Very good
(2 reviews)
  • 21 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Triple Non-smoking

In-room safe, desk, free WiFi, bed sheets

Superior Triple Non-smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 27 sq m
  • City view
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Japanese Family Twin Non-smoking

In-room safe, desk, free WiFi, bed sheets

Japanese Family Twin Non-smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 27 sq m
  • City view
  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Standard Semi Double Smoking (Eco Plan - No Cleaning Services)

In-room safe, desk, free WiFi, bed sheets

Standard Semi Double Smoking (Eco Plan - No Cleaning Services)

  • 17 sq m
  • City view
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Standard Semi Double Non-smoking (Eco Plan - No Cleaning Services)

In-room safe, desk, free WiFi, bed sheets

Standard Semi Double Non-smoking (Eco Plan - No Cleaning Services)

8.0 out of 10
Very good
(1 review)
  • 17 sq m
  • City view
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Standard Double Smoking (Eco Plan - No Cleaning Services)

In-room safe, desk, free WiFi, bed sheets

Standard Double Smoking (Eco Plan - No Cleaning Services)

8.0 out of 10
Very good
(2 reviews)
  • 13 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Non-smoking (Eco Plan - No Cleaning Services)

In-room safe, desk, free WiFi, bed sheets

Standard Double Non-smoking (Eco Plan - No Cleaning Services)

8.2 out of 10
Very good
(10 reviews)
  • 13 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Smoking (Eco Plan - No Cleaning Services)

In-room safe, desk, free WiFi, bed sheets

Standard Twin Smoking (Eco Plan - No Cleaning Services)

  • 17 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Twin Non-smoking (Eco Plan - No Cleaning Services)

In-room safe, desk, free WiFi, bed sheets

Superior Twin Non-smoking (Eco Plan - No Cleaning Services)

9.6 out of 10
Exceptional
(4 reviews)
  • 21 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Triple Non-smoking (Eco Plan - No Cleaning Services)

In-room safe, desk, free WiFi, bed sheets

Superior Triple Non-smoking (Eco Plan - No Cleaning Services)

10.0 out of 10
Exceptional
(2 reviews)
  • 27 sq m
  • City view
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Japanese Family Twin Non-smoking (Eco Plan - No Cleaning Services)

In-room safe, desk, free WiFi, bed sheets

Japanese Family Twin Non-smoking (Eco Plan - No Cleaning Services)

  • 27 sq m
  • City view
  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Standard Twin Non-smoking (Eco Plan - No Cleaning Services)

In-room safe, desk, free WiFi, bed sheets

Standard Twin Non-smoking (Eco Plan - No Cleaning Services)

8.0 out of 10
Very good
(1 review)
  • 17 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for River View Triple Non-smoking

In-room safe, desk, free WiFi, bed sheets

River View Triple Non-smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 23 sq m
  • River view
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for River View Fourth Non-smoking

River View Fourth Non-smoking

River View Fourth Non-smoking

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • River view
  • Sleeps 7
  • 3 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Family 5 bed Non-smoking

Family 5 bed Non-smoking

Family 5 bed Non-smoking

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • City view
  • Sleeps 8
  • 3 Large Twin Beds and 2 Twin Sofa Beds

View all photos for River View Triple Non-smoking (Eco Plan - No Cleaning Services)

In-room safe, desk, free WiFi, bed sheets

River View Triple Non-smoking (Eco Plan - No Cleaning Services)

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • River view
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for River View Twin Non-smoking

In-room safe, desk, free WiFi, bed sheets

River View Twin Non-smoking

  • 23 sq m
  • River view
  • Sleeps 4
  • 2 Twin Beds

View all photos for River View Twin Non-smoking (Eco Plan - No Cleaning Services)

In-room safe, desk, free WiFi, bed sheets

River View Twin Non-smoking (Eco Plan - No Cleaning Services)

  • 23 sq m
  • River view
  • Sleeps 4
  • 2 Twin Beds

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About this property

HOTEL MYSTAYS Kumamoto Riverside

Hotel with a restaurant, 6-minute walk to Sakura Machi Kumamoto
A restaurant, a microwave in a common area, and dry cleaning are available at this hotel. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and a front-desk safe.
HOTEL MYSTAYS Kumamoto Riverside offers 194 air-conditioned accommodations with safes and slippers. 43-inch LCD televisions come with digital channels and pay movies.

Bathrooms include shower/tub combinations, toilets with an electronic bidet, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access.

Our customers tell us they enjoy the overall property condition at HOTEL MYSTAYS Kumamoto Riverside. During your stay, you're just a quick walk from Shimotori Shopping Arcade. You'll find features like free WiFi in public areas, plus a restaurant and breakfast (surcharge).
  • Free WiFi
  • Enjoy a bite to eat at the buffet restaurant
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, 3 meeting rooms, and laundry facilities
  • Within a 10-minute walk of Sakura Machi Kumamoto and Kumamoto-jo Hall
There's a restaurant on site. Public spaces have free WiFi. There are 3 meeting rooms available. HOTEL MYSTAYS Kumamoto Riverside also features a vending machine, laundry facilities, and dry cleaning/laundry services.

Smoking is allowed in designated areas at this 3-star Kumamoto hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.
Grand Cafe - This buffet restaurant serves breakfast only.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (JPY 1,200 per night)
  • Street parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 1,600 for adults and JPY 800 for children
  • A restaurant

Restaurants on site

  • Grand Cafe

Things to do

  • Shopping

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service

Business services

  • 3 meeting rooms

Accessibility

  • Lift

More

  • 1 building
  • 11 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch LCD TV with digital channels
  • Pay films

Food and drink

  • Electric kettle
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 1600 for adults and JPY 800 for children
  • Nearby parking fee: JPY 1200 per night (33 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Riverside Hotel Kumamoto
Riverside Kumamoto
Riverside Hotel Kumamoto
Mystays Kumamoto Riverside
HOTEL MYSTAYS Kumamoto Riverside Hotel
HOTEL MYSTAYS Kumamoto Riverside Kumamoto
HOTEL MYSTAYS Kumamoto Riverside Hotel Kumamoto

Reviews

HOTEL MYSTAYS Kumamoto Riverside Reviews

8.0

Very good

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 248 out of 746 reviews
Rating 8 - Good. 302 out of 746 reviews
Rating 6 - Okay. 133 out of 746 reviews
Rating 4 - Poor. 40 out of 746 reviews
Rating 2 - Terrible. 23 out of 746 reviews

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Angela

Stayed 3 nights in Jul 2025

10/10 Excellent

Sin Tung

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, just 3 mins walk to the shopping street with many restaurants options. The tatami room is very nice! Parking is not quite friendly as it doesn’t allow to drive out once we parked, so please take this into consideration when you book this.
Stayed 1 night in Jun 2025

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Looooved this place. The staff was amazing and super helpful. The breakfast buffet was the best hotel restaurant I ever been to!! Lots of different food available and super delicious and best of all it’s a cheap option for breakfast before heading out for the day. The room was nice and clean. We had a nice view of the river outside. And super close to the food/shopping area which lets us explore at night without being far. It was a 5 minute walk from the hotel !!
Stayed 3 nights in May 2025

8/10 Good

pimlada

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
compact size but full options
Stayed 1 night in May 2025

10/10 Excellent

lisa, Campbell River

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was spacious. The toilet was outside of the bathroom, which was nice. The view of the river that we had was lovely and their elevator was super fast. Amenities were all free at the front. There was coffee in the lobby but we didn’t know it was for us. Nobody explained that. The cups were so tiny though - you needed 3 cups!!! There was a fridge, hairdryer, and a large TV. If you don’t have mobility issues, it’s less than a 10 minute walk to major shopping, which was all under cover. This was lovely because it was pouring down rain the day we arrived. Clearly the local town is very helpful as we were stuck in the rain. A lady pulled over and gave us her personal umbrella because she felt bad that we were struggling to walk from the tran stop to this hotel. It was a bit of a struggle and out of the way, even after taking the tram as close as we could (number 6) The beds were super comfy. It was really updated and the pillows were great as well. It was about a half an hour walk from the station to the hotel if you were up for the walk
Stayed 2 nights in May 2025

10/10 Excellent

Alberto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet, had a lot of options to eat from. They also had horse meat ? Yum
Stayed 1 night in Mar 2025

10/10 Excellent

SATYAJIT, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Finally a hotel in Japan that provides good quality pillows.
Stayed 2 nights in Feb 2025

10/10 Excellent

Byeongjin

Stayed 3 nights in Jan 2025

10/10 Excellent

Kevin

Stayed 2 nights in Jan 2025

6/10 Okay

Natta, Lynnwood

Liked: Staff & service
The room very small but the location and staffs are very friendly and helpful
Stayed 2 nights in Dec 2024

8/10 Good

Kriz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good amenities.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kamri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth it! Stamped approval

Booked the no clean service double room and honestly I would do it again! This hotel is close to ginza section, great view of the river. Close to the sakumachi bus terminal only 8 minute walk. Staff is super friendly and helpful. The rooms are wonderful, why are you still reading?!? Book! It’s worth it!
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our second time staying at this hotel. We booked the Basic Twin Room. The bathroom is quite old. It was very different to where we stayed in last year (we got a "new" room). I think this needs to be renovated, but the room itself is quite comfy, except the air conditioner. We tried to set the temperature to the lowest with high fan, but the room was still hot and stuffy especially when sleeping. Overall, we were pretty satisfied with the stay. We got a nice view of the river, the hotel was clean, staff were polite and friendly to tourists, breakfast was very good, and is within walking distance to Sakuramachi.
Stayed 3 nights in Sep 2024

10/10 Excellent

kwok chu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, near the Sakura shopping mall, many unique small shops around the hotel !

10/10 Excellent

Chelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated the location, and especially the staff. Most appreciated was the refund for our prepaid nights that we could no longer use due to changes in our schedule in Kumamoto.
Stayed 5 nights in May 2024

6/10 Okay

Tsugumune

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
スタッフもいいですし、宿泊必要品は整っていました。 　但し、部屋の室温が調整できず、暑くて困りました。　スタッフに電話したら、クーラーが故障しているみたいでサーキュレーターをすぐに持って来て下さいましたが、室温は下がりませんでした。　ドアを開ければ涼しくて気持ちが良かったのですが、、、安全のために閉めて下さいと言われました。
Stayed 1 night in Apr 2024

10/10 Excellent

YAN

Stayed 1 night in Feb 2024

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

ATSUKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice

The room was cozy but nice. Everything you need was there. The staffs were courtesy and helpful. The location was perfect too: a little walk about 5-10 min to the downtown area. Overall, it was convenient and nice. We enjoyed our stay.
Stayed 2 nights in Aug 2023

4/10 Poor

Tamara

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Santosh

Stayed 1 night in Jan 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Bed was very uncomfortable and thermostat was malfunctioning causing the room to be uncomfortably hot throughout the night. Shower drain clogged with hair and needed to be cleaned out in order for water to drain. Good price for location and friendly staff but would not stay again.
Stayed 1 night in Nov 2020