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THE GENERAL KYOTO Shijyo Shinmachi

3.0 star property
VIP Access

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Photo gallery for THE GENERAL KYOTO Shijyo Shinmachi

Japanese Triple Room, Non Smoking (Up to 3 pax for above 6 years old)
Deluxe Twin Room, Non Smoking (Up to 3 pax for above 6 yrs) | Bathroom
Reception
Restaurant
Front of property

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Room service
  • Housekeeping

Explore the area

View in a map
392 Mukadeyacho Nakagyo Ward, Kyoto, Kyoto, 604-8214
  • Place, Shijo Street
    ‪2 min walk‬
  • Place, Nishiki Market
    ‪7 min walk‬
  • Place, Pontocho Alley
    ‪15 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Hollywood Twin Room, Non Smoking (Up to 2 pax for above 6 years old)

Down duvets, cots/infant beds, free WiFi, bed sheets

Hollywood Twin Room, Non Smoking (Up to 2 pax for above 6 years old)

10.0 out of 10
Exceptional
(13 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room, Non Smoking (Up to 3 pax for above 6 yrs)

Down duvets, cots/infant beds, free WiFi, bed sheets

Deluxe Twin Room, Non Smoking (Up to 3 pax for above 6 yrs)

10.0 out of 10
Exceptional
(2 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Japanese Triple Room, Non Smoking (Up to 3 pax for above 6 years old)

Japanese Triple Room, Non Smoking (Up to 3 pax for above 6 years old)

Japanese Triple Room, Non Smoking (Up to 3 pax for above 6 years old)

9.0 out of 10
Wonderful
(2 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Superior Twin Room, Non Smoking (Up to 3 pax for above 6 yrs)

Down duvets, cots/infant beds, free WiFi, bed sheets

Superior Twin Room, Non Smoking (Up to 3 pax for above 6 yrs)

9.0 out of 10
Wonderful
(2 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Economy Hollywood Twin Room, Non Smoking (Up to 2 pax for above 6 years old)

Down duvets, cots/infant beds, free WiFi, bed sheets

Economy Hollywood Twin Room, Non Smoking (Up to 2 pax for above 6 years old)

  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

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About this property

THE GENERAL KYOTO Shijyo Shinmachi

Laundry facilities, a 24-hour front desk, and free WiFi in public areas are available at this smoke-free hotel.
THE GENERAL KYOTO Shijyo Shinmachi offers 32 air-conditioned accommodations with slippers and designer toiletries. Beds feature down comforters. A pillow menu is available. 43-inch flat-screen televisions come with satellite channels.

Bathrooms include showers, toilets with an electronic bidet, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

THE GENERAL KYOTO Shijyo Shinmachi's great location gets high marks from our customers. During your stay, you're just a quick walk from Shijo Street. Free WiFi in public areas, breakfast (surcharge), and laundry facilities are available.
  • Free WiFi
  • Full breakfast served daily for a fee
  • Amenities include laundry facilities, an elevator, and a water dispenser
  • Guests have great things to say about the helpful staff and the location
  • Just a 2-minute walk from Shijo Street and 15 minutes by foot from Kawaramachi Street
THE GENERAL KYOTO Shijyo Shinmachi offers its guests laundry facilities, room service (during limited hours), and an elevator. Public spaces have free WiFi.

This 3-star Kyoto hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: JPY 2,300 for adults and JPY 2,300 for children

Family friendly

  • Cot (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Water dispenser

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Down comforter
  • Pillow menu

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)

Entertainment

  • 43-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the breakfast rates for children 0-5 years old, and can be requested onsite for the listed child breakfast fee.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for JPY 3500.0 per day.
  • Cribs (infant beds) are available for JPY 1100.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately JPY 2300 for adults and JPY 2300 for children
  • Crib (infant bed) fee: JPY 1100.0 per night
  • Rollaway bed fee: JPY 3500.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 6 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

THE GENERAL KYOTO ShijyoShinmachi
THE GENERAL KYOTO Shijyo Shinmachi Hotel
THE GENERAL KYOTO Shijyo Shinmachi Kyoto
THE GENERAL KYOTO Shijyo Shinmachi Hotel Kyoto

THE GENERAL KYOTO Shijyo Shinmachi Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 134 out of 160 reviews
Rating 8 - Good. 23 out of 160 reviews
Rating 6 - Okay. 1 out of 160 reviews
Rating 4 - Poor. 2 out of 160 reviews
Rating 2 - Terrible. 0 out of 160 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ren

Liked: Cleanliness, staff & service, amenities
Very clean and the location is great
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Ruel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay close to great restaurants and station.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Reshma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, well maintained, attentive staff.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Wing Kit

Liked: Cleanliness, staff & service, amenities
So comfort and good services
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Alliane Joy Manansala

Awesome place and location! Although, it w
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Itzhak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Amazing staff. Excellent breakfast.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

NEELAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat and clean room, excellent service
Stayed 2 nights in Oct 2025
Verified

8/10 Good

CHIOLEONG

Liked: Cleanliness, staff & service, amenities
Clean and nice service
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Evangelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location walking distance to Nishiki market. Hotel is clean and staff are wonderful. Great place to stay.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel! Highly recommend!

Amazing hotel! Highly recommend it. Clean, walking distance to everything, great happy hour.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Justin

Liked: Amenities
Great staff and breakfast was wonderful. The neighborhood is just amazing. Plan on returning to Kyoto and staying here again.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around amazing, would definitely stay there again and recommend it to all my friends
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Chee Seng David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lounge access for guests is a great benefit and put it above other hotels.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Must stay hotel in Kyoto!

The General Kyoto Shijo is the best hotel! This is my second time staying there and it did not disappoint. It is very clean, the staff is friendly and it is close to Nishiki market and lots of other amazing sites in Kyoto.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel, with large, well-appointed rooms in an area that is convenient for accessing things in Kyoto. The hotel staff members were excellent, so friendly and helpful. I forgot to make a dinner reservation for my first night in Kyoto, and the two ladies working the front desk called five places for me, and the one I visited was recommended by the hotel staff member and was incredible! The hotel also has a nice lounge. Great stay!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

CHI-YUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and great room
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FUN AND COMFORTABLE
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with spacious rooms and well designed bathrooms. Soothing colours and decor. I liked the location as it was a short walk from many points of interest and a subway stop but outside of the tourist zone.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Tsung-Hui

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for money

great service, nice location, staff are friendly and helpful, very comfy and cozy room.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great three nights stay here, loved the lounge, the larger room, the rain shower, and the super comfortable beds. Would recommend!
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Katarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice stay

Very nice and friendly hotel. We will definitele stay here again if we come back to Kyoto. We stayed for 3 nights.
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, spacious and clean room. Staff was helpful.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property.
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Jiuyi

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice experience overall. Friendly and professional staff. Clean room. Lovely lounge experience.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

YU SYUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 2 nights in Oct 2025