See all properties

Hotel Marco Polo

3.0 star property

Choose dates to view prices

Photo gallery for Hotel Marco Polo

In-room safe, desk, laptop workspace, free cots/infant beds
Games room
View from room
Point of interest
Daily buffet breakfast (EUR 10.50 per person)

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pool
  • Breakfast available
  • Parking available
  • Room service

Explore the area

View in a map
Avinguda Sant Antoni 36, La Massana, AD400
  • Place, La Massana Ski Lift
    ‪8 min walk‬
  • Place, Pal-Arinsal Ski Resort
    ‪32 min walk‬
  • Place, Caldea Spa
    ‪8 min drive‬
  • Airport, La Seu d'Urgell (LEU)
    ‪129 min drive‬

Room options

View all photos for Double Room

In-room safe, desk, laptop workspace, free cots/infant beds

Double Room

  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room Single Use

In-room safe, desk, laptop workspace, free cots/infant beds

Double Room Single Use

  • 16 sq m
  • Sleeps 1
  • 2 Twin Beds OR 1 Double Bed

View all photos for Interior Double Room

In-room safe, desk, laptop workspace, free cots/infant beds

Interior Double Room

  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

In-room safe, desk, laptop workspace, free cots/infant beds

Superior Double Room

  • 20 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Interior Room

In-room safe, desk, laptop workspace, free cots/infant beds

Triple Interior Room

  • 23 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Interior Triple Room (2 adults and 1 child)

In-room safe, desk, laptop workspace, free cots/infant beds

Interior Triple Room (2 adults and 1 child)

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Triple Room

In-room safe, desk, laptop workspace, free cots/infant beds

Superior Triple Room

  • 23 sq m
  • Mountain view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Triple Room

In-room safe, desk, laptop workspace, free cots/infant beds

Superior Triple Room

  • Mountain view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Interior Quadruple Room

In-room safe, desk, laptop workspace, free cots/infant beds

Interior Quadruple Room

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Interior Quadruple Room (3 adults and 1 child)

In-room safe, desk, laptop workspace, free cots/infant beds

Interior Quadruple Room (3 adults and 1 child)

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Interior Quadruple Room (2 adults and 2 children)

In-room safe, desk, laptop workspace, free cots/infant beds

Interior Quadruple Room (2 adults and 2 children)

  • 23 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Superior Quadruple Room

In-room safe, desk, laptop workspace, free cots/infant beds

Superior Quadruple Room

  • 23 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Superior Quadruple Room

In-room safe, desk, laptop workspace, free cots/infant beds

Superior Quadruple Room

  • 23 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Superior Quadruple Room

In-room safe, desk, laptop workspace, free cots/infant beds

Superior Quadruple Room

  • 23 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Superior Double Room Single Use

In-room safe, desk, laptop workspace, free cots/infant beds

Superior Double Room Single Use

  • 20 sq m
  • Mountain view
  • Sleeps 1
  • 2 Twin Beds OR 1 Double Bed

View all photos for Interior Double Room for single use

In-room safe, desk, laptop workspace, free cots/infant beds

Interior Double Room for single use

8.8 out of 10
Excellent
(3 reviews)
  • 16 sq m
  • Sleeps 1
  • 2 Twin Beds OR 1 Double Bed

Similar properties

Family Room
Hotel Insitu Eurotel Andorra
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Parking available
4.1 out of 5, Very good, 366 reviews
The price is €47
includes taxes & fees
24 Nov - 25 Nov
Hotel Insitu Eurotel Andorra

About this property

Hotel Marco Polo

Ski hotel with a seasonal outdoor pool and a 24-hour front desk
After a day on the slopes, return to dine at the restaurant and drink at the bar/lounge. Additional amenities at Hotel Marco Polo include ski storage and ski passes. Housekeeping is available on request.
Hotel Marco Polo offers 121 accommodations with safes and hair dryers. Satellite television is provided.

Bathrooms include bathtubs or showers with deep soaking bathtubs. Business-friendly amenities include desks and phones. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Hotel Marco Polo, you're just a quick walk from Comic Museum. You'll find features like free WiFi in public areas, plus a restaurant and a poolside bar.
  • Free WiFi in some public areas
  • The restaurant, poolside bar, and bar/lounge offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a playground, downhill skiing, and bike rentals
  • Just a 5-minute drive from Caldea Spa and 12 minutes from Pal-Arinsal Ski Resort
Hotel Marco Polo helps provide the perfect winter holiday with ski storage and ski passes. When the sun goes down, sip après-ski drinks in the hotel's bar.

Along with a restaurant, there's a snack bar/deli on site. WiFi is free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star La Massana hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 10:30 AM.
Onsite venue - This buffet restaurant specializes in international cuisine and serves breakfast and dinner.
Onsite venue #2 - bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 14 per night)
  • Street parking available
  • Ski shuttle nearby
  • Uncovered parking on site (EUR 14 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 10.50 for adults and EUR 5.50 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Downhill skiing
  • Playground
  • Seasonal outdoor pool
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room cot
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No lift

More

  • 4 floors
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.57 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 10.50 for adults and EUR 5.50 for children
  • Uncovered self parking fee: EUR 14 per night
  • Nearby parking fee: EUR 14 per night (984 ft away)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in July and close in August.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Marco Polo
Hotel Marco Polo La Massana
Marco Polo La Massana
Hotel Marco Polo Hotel
Hotel Marco Polo La Massana
Hotel Marco Polo Hotel La Massana

Reviews

Hotel Marco Polo Reviews

7.2

Good

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 39 out of 164 reviews
Rating 8 - Good. 60 out of 164 reviews
Rating 6 - Okay. 30 out of 164 reviews
Rating 4 - Poor. 29 out of 164 reviews
Rating 2 - Terrible. 6 out of 164 reviews

Reviews

8/10 Good

Jesus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Nathalie

Stayed 2 nights in Jun 2025

10/10 Excellent

LIUDMILA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Vicent Francesc

Stayed 2 nights in Dec 2024

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muchisumas gracias pir la gran hospitaludad y amabilidad del persinal del hotel Marco Polo. Volveremos muy pronto
Stayed 1 night in Aug 2024

4/10 Poor

Raul

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Decepcionante para 3 estrellas

Habitación cerrada sin salida a exterior, claustrofóbica, cosa que no se menciona en la descripción de la habitación reservada en la web de Hotels.com, aunque solicitamos un cambio, no se nos facilitó. Luego el parking horroroso, mencionan que está a 200metros, lo dudo, para llegar hay que bajar una pendiente muy pronunciada sin acera, donde suben y bajan coches. Cuando justo en frente del hotel, en la otra acera hay un parking bien majo.
Stayed 1 night in Aug 2024

10/10 Excellent

john

Stayed 1 night in Dec 2023

10/10 Excellent

Andreu

Stayed 1 night in Nov 2023

6/10 Okay

Joaquin

Business traveller
Liked: Cleanliness
HEATING SISTEM WAS POOR. FRONT DESK MEN - NOT FRIENDLY

8/10 Good

cynthia, WAUWATOSA

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was in the center of town and close to the things we wanted to do. My negative was that there is no A/C in the rooms and apparently they don't use wash cloths, we used a hand towel to bathe.
Stayed 8 nights in Jul 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Cheap, good location but lots of mould

Staff are very friendly, location is good but is pretty noisy on the main road. Rooms need Some upgrades but mostly just better cleaning as the bath and shower curtain were mouldy.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a very well located hotel, nice staff and comfortable beds. It was close to a ski park in a very nice area. We enjoyed our stay there.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Lukasz

Liked: Cleanliness, staff & service

Solo travel

Ok stay.good price.room ok
Stayed 1 night in Sep 2018

8/10 Good

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

8/10 Good

Roger James

Liked: Staff & service

Awesome lace to vacation

Always love going to Andorra to race mtb
Stayed 7 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Staff & service

6/10 Okay

Steve,, Dorset, UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

An overrated hotel.

The inner rooms (Not facing the street) are very small and claustrophobic with very little free flowing fresh air from the window which, could be of concern to those more elderly guests that need that extra flow of air and, during my stay this was an issue to me as the weather was unusually hot and the rooms do not have air conditioning. Even though the rooms were kept very clean, the towels were badly torn.

6/10 Okay

Tom

Liked: Cleanliness

4/10 Poor

Marc

Stayed 2 nights in Aug 2025

4/10 Poor

Marc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Más hostal que hotel, mal en general.

El wifi es malo en todo el hotel, confirmado por otros huéspedes, que se quejaban de lo mismo. Instalaciones viejas. Poco higiénico la cortina en la ducha, que se te pega al cuerpo cuando te duchas. En definitiva, es mas un hostal que un hotel. La atención al público también mal cualquier pregunta molesta, lo único que se salva es el servicio de limpieza.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jeferson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Feedback do hotel

Foi otima a estadia, quarto limpo, recepção muito boa. Infelizmente não deu para usufruir de toda as instalações já que estávamos de passagem.
Stayed 1 night in Jul 2025