HOTEL SERENA SUITE

3.0 star property

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Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 30 sq m
  • Sleeps 4
  • 2 Large Single Beds

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About this property

HOTEL SERENA SUITE

Pet-friendly hotel with free breakfast connected to the convention center in La Serena
This hotel features an outdoor pool, a restaurant, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a coffee shop/cafe, laundry facilities, and a 24-hour front desk.
HOTEL SERENA SUITE offers 38 accommodations with safes and hair dryers. Televisions come with satellite channels.

Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
With your stay at HOTEL SERENA SUITE, you'll be connected to the convention center and within walking distance of Mall Plaza La Serena. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include 5 meeting rooms, laundry facilities, and a lobby fireplace
  • 13 minutes by foot from Mall Plaza La Serena and a 2-minute drive from Observatorio Turístico Collowara
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

There are 5 meeting rooms available. The business-friendly HOTEL SERENA SUITE also features an outdoor pool, a garden, and a fireplace in the lobby. Free self parking is available.

Smoking is allowed in designated areas at this 3-star La Serena hotel.

Guests are served free buffet breakfast daily from 7:30 AM to 10:30 AM.
Serena Suite - This restaurant serves breakfast, lunch, and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Serena Suite

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • No lift (single-level property)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Designated smoking areas
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Satellite channels

Food and drink

  • Meal delivery service

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CLP 29750 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 26 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CLP 29750 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

HOTEL SERENA SUITE Hotel
HOTEL SERENA SUITE La Serena
HOTEL SERENA SUITE Hotel La Serena

HOTEL SERENA SUITE Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 6 out of 9 reviews
Rating 8 - Good. 2 out of 9 reviews
Rating 6 - Okay. 1 out of 9 reviews
Rating 4 - Poor. 0 out of 9 reviews
Rating 2 - Terrible. 0 out of 9 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atencion y disposicion de todas las personas que ahi trabajan. Habitacion limpia, buen espacio, patios y areas externas impecables. Realmente una muy buena experiencia. Precio y calidad
Stayed 4 nights in Apr 2025

10/10 Excellent

Jorge

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and quiet area. Close to major tourist attractions around La Serena. I do like the fact that there’s a Moai right when you get to the hotel. I’m Rapa Nui, so I felt like I was supposed to be there. It was a surprise to me. Thank you for the service. I would definitely consider of going back next time I visit La Serena.
Stayed 2 nights in Mar 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno
Stayed 1 night in Sep 2025

10/10 Excellent

Katherine

Stayed 1 night in Sep 2025

8/10 Good

Sieglinde

Liked: Cleanliness, staff & service, amenities
Gut war: Dass sehr freundliche Personal. Die Heizung im Zimmer. Schneller Laundry Service. Nicht gut war: Im Frühstücksraum war es bitter kalt. Am ersten Tag gab es noch einen Heizpilz - allerdings war einer für den großen Raum zu wenig. Am zweiten Tag ging das Gas aus, so dass es auch am darauffolgenden bitter kalt war, trotz Wintermantel. Die Matratze müsste dringend mal ausgetauscht werden, da sie total durchgelegen ist. Sowie der Duschkopf.
Stayed 3 nights in Aug 2025

6/10 Okay

Juan carlos

Travelled with family
Stayed 1 night in Jul 2025

8/10 Good

Envirfrancys

Stayed 2 nights in Apr 2025

10/10 Excellent

lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Buena limpieza y áreas comunes en perfecto estado. Lo único negativo, el aire acondicionado estaba dañado y la isonorización es terrible pues se escuchaba todo de la habitación contigua
Stayed 1 night in Apr 2025

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025