Verified review
2/10 Terrible
Patricia
3 Nov 2017
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible y déspotas
Patricia
Stayed 1 night in Oct 2017
Serena Suite Park Hotel
3.5 star property
Choose dates to view prices
Photo gallery for Serena Suite Park Hotel
Reviews
6.06.0 out of 10
Popular amenities
- Pool
- Hot tub
- Breakfast included
- Parking included
- Free Wi-Fi
- Restaurant
Explore the area
Ruta 5 Km 470, La Serena, 1700000
- Mall Plaza La SerenaPlace, Mall Plaza La Serena15 min walk
- Sea AvenuePlace, Sea Avenue4 min drive
- La Serena BeachPlace, La Serena Beach6 min drive
- La Serena (LSC-La Florida)Airport, La Serena (LSC-La Florida)11 min drive
Room options
View all photos for Standard Double Room
Standard Double Room
- Sleeps 2
- 1 Double Bed
- Free Wi-Fi
View all photos for Superior Double Room
Superior Double Room
- Sleeps 4
- 2 Double Beds
- Free Wi-Fi
View all photos for Exclusive Double Room
Exclusive Double Room
- Sleeps 2
- 1 King Bed
- Free Wi-Fi
View all photos for Luxury Double Room
Luxury Double Room
- Sleeps 2
- 1 Double Bed
- Free Wi-Fi
View all photos for Apartment
Apartment
- Sleeps 4
- 1 Double Bed and 2 Single Beds
- Free Wi-Fi
View all photos for Room Standard
Room Standard
- 20 sq m
- Sleeps 3
- 2 Double Beds
- Free Wi-Fi
View all photos for Room Standard
Room Standard
- 20 sq m
- Sleeps 3
- 1 Double Bed
- Free Wi-Fi
DOBLE ROOM
- 30 sq m
- Sleeps 4
- 1 Queen Bed
- Free Wi-Fi
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About this property
Serena Suite Park Hotel
This hotel features a restaurant, a bar/lounge, and a sauna. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a conference center, a seasonal outdoor pool, and a business center.
Serena Suite Park Hotel offers 38 accommodations with safes and hair dryers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
2 hot tubs are on site. In addition to a seasonal outdoor pool, other recreational amenities include a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Serena Suite Park Hotel, you'll be within walking distance of Mall Plaza La Serena. Free breakfast, free WiFi in public areas, and free self parking are available.
- Free buffet breakfast served daily
- Free WiFi
- Free self parking
- Grab something to eat at the restaurant or stop for a drink at the bar/lounge
- Take a swim in the seasonal outdoor pool or soak in the 2 hot tubs
- Services include dry cleaning/laundry, tour or ticket assistance, and a porter
- Onsite recreation includes a sauna and basketball
- 14 minutes by foot from Mall Plaza La Serena and a 2-minute drive from Observatorio Turístico Collowara
- Local-area shuttle service available for a fee
Serena Suite Park Hotel offers its guests 2 hot tubs, a sauna, and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.
Business amenities include a business center and meeting rooms. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Serena Suite Park Hotel. Free self parking is available.
Guests are served free buffet breakfast daily from 7:30 AM to 10:30 AM.
Onsite venue - This restaurant specializes in international cuisine and serves breakfast and lunch.
Room service (during limited hours) is available.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transport
- Area shuttle (surcharge)
- Free self parking on site
- Limited on-site self parking
- Wheelchair-accessible parking available
Food and drink
- Free buffet breakfast available daily 7:30 AM to 10:30 AM
- A bar/lounge
- A restaurant
Things to do
- 2 hot tubs
- Basketball
- Sauna
- Seasonal outdoor pool
- TV in common areas
Family friendly
- Cot (surcharge)
- Laundry facilities
- Rollaway/extra bed (surcharge)
- Seasonal outdoor pool
Conveniences
- 24-hour front desk
- Free newspapers in lobby
- Laundry facilities
- Luggage storage
- Safe at front desk
Guest services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Multilingual staff
- Porter/bellhop
- Tour and ticket assistance
- Wedding services
Business services
- Business centre
- Computer station
- Conference centre
- Meeting rooms
Outdoors
- Garden
- Terrace
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible parking
More
- Banquet hall
Room amenities
Bedroom
- Cot (surcharge)
- Premium bedding
- Rollaway/extra bed (surcharge)
Bathroom
- Free toiletries
- Hair dryer
- Private bathroom
- Shower/bathtub combination
Entertainment
- Flat-screen TV with cable channels
Food and drink
- Limited room service
More
- Air conditioning (climate-controlled)
- Desk
- Heating (climate-controlled)
- Phone
- Safe
Policies
Check-in
Check-in time starts at 3 PM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
- No pets allowed
Children and extra beds
- Children are welcome.
- Kids stay free! One child 8 years old or younger stays free when using existing bedding.
- Rollaway/extra beds are available for USD 18 per night.
- Cribs (infant beds) are available for USD 18 per night.
Payment types at the property
Important information
Fees
Guests will be asked to pay the following charges at the property:
- You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Crib (infant bed) fee: USD 18 per night
- Rollaway bed fee: USD 18 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.
We should mention
- The seasonal pool will open in December and close in March.
- One child 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Property is also known as
Hotel Serena Suite
Serena Suite
Serena Suite Hotel
Serena Suite Park
Serena Suite Park Hotel Hotel
Serena Suite Park Hotel La Serena
Serena Suite Park Hotel Hotel La Serena
Serena Suite Park Hotel Reviews
Reviews
6.0
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 0 out of 3 reviews
10 - Excellent
0
Rating 8 - Good. 2 out of 3 reviews
8 - Good
2
Rating 6 - Okay. 0 out of 3 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 3 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 3 reviews
2 - Terrible
1
6.8/10
Cleanliness
6.0/10
Staff & service
5.4/10
Property conditions & facilities
Reviews
Verified review
8/10 Good
virginia
28 Jan 2017
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hola! por favor me deje dinero en la caja fuerte! q debo hacer?
virginia
Verified review
8/10 Good
arpad
1 Dec 2016
Liked: Cleanliness, staff & service
Hotel cómodo y simple.
Muy buena estadía.