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Mercure The Moorhouse Ikoyi Lagos

4.5 star property

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Photo gallery for Mercure The Moorhouse Ikoyi Lagos

Outdoor pool
Fitness facility
Lobby
Breakfast, lunch and dinner served
Breakfast, lunch and dinner served

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
1 Bankole Oki Street Ikoyi Lagos, Nigeria, 1, Lagos, Lagos, 234
  • Place, Ikoyi Golf Club
    ‪2 min drive‬
  • Place, Kuramo Beach
    ‪6 min drive‬
  • Place, University of Lagos
    ‪11 min drive‬
  • Airport, Lagos (LOS-Murtala Muhammed Intl.)
    ‪23 min drive‬

Room options

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About this property

Mercure The Moorhouse Ikoyi Lagos

An outdoor pool, a restaurant, and a fitness center are available at this hotel. Other amenities include a bar/lounge, a snack bar/deli, and self parking.
Mercure The Moorhouse Ikoyi Lagos offers 91 accommodations with minibars and safes. Beds feature down comforters. LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

This Lagos hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

During your stay at Mercure The Moorhouse Ikoyi Lagos, you'll be within walking distance of Ikoyi Golf Club. An outdoor pool, a restaurant, and a gym are available.
  • Free WiFi
  • Enjoy international cuisine while dining at L AQUARELLE
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a gym
  • Just a 3-minute drive from Ikoyi Golf Club and a few minutes from Lagos Motor Boat Club
  • Airport shuttle service available for a fee
Mercure The Moorhouse Ikoyi Lagos offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 215 square feet (20 square meters) and includes conference space. A terrace, barbecue grills, and multilingual staff are also featured at the luxury Mercure The Moorhouse Ikoyi Lagos. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Lagos hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
L AQUARELLE - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
M BAR - Onsite bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Parking on site (surcharge)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: NGN 5,000 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • L AQUARELLE
  • M BAR

Things to do

  • Gym
  • Outdoor pool
  • Piano

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • 215 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Built in 1999
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 12:30 AM
Early check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: NGN 64500
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NGN 14000 per stay for guests under 2 years old staying between 1 January - 30 December

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NGN 5000 per person
  • Late check-out fee: NGN 64500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Moorhouse Ikoyi
Moorhouse Ikoyi Hotel
Moorhouse Ikoyi Hotel Lagos MGallery Collection
Moorhouse Ikoyi Lagos MGallery Collection
Moorhouse Ikoyi Lagos MGallery Collection Hotel
Moorhouse Ikoyi MGallery Collection Hotel
Moorhouse Ikoyi MGallery Collection
Mercure Moorhouse Ikoyi Lagos Hotel
Mercure Moorhouse Hotel
Mercure Moorhouse Ikoyi Lagos
Mercure Moorhouse
Hotel Moorhouse Ikoyi Lagos Mgallery by Sofitel
The Moorhouse Ikoyi Lagos A MGallery Collection
Mercure The Moorhouse Ikoyi Lagos Hotel
Mercure The Moorhouse Ikoyi Lagos Lagos
Mercure The Moorhouse Ikoyi Lagos Hotel Lagos

Mercure The Moorhouse Ikoyi Lagos Reviews

Reviews

6.6
Rating 10 - Excellent. 6 out of 43 reviews
Rating 8 - Good. 16 out of 43 reviews
Rating 6 - Okay. 9 out of 43 reviews
Rating 4 - Poor. 7 out of 43 reviews
Rating 2 - Terrible. 5 out of 43 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness

Dissatisfied with bed linens and towels

The pillow cases on the pillows did not look clean. It appears a guest must have checked out before I was allocated the room and housekeeping did not bother to change them. They looked worn out and very used. Same with the towels. They looked overused. There was dust on a side table attached to a standing floor light in the room
Stayed 1 night in Feb 2022
Verified

8/10 Good

Ayoola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel

Nice Hotel, some renovation going on without disturbing guests. Friendly staff.
Stayed 3 nights in Sep 2021
Verified

8/10 Good

HENRY

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet nice clean place with all amenities. They can improve on the TV set in the room
Stayed 1 night in Aug 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel does not exist. It appears to be currently out of service
Stayed 1 night in Apr 2021
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Not great
Stayed 3 nights in Feb 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is THE WORST. The pictures on Expedia make it look like a grand beautiful hotel but it is in fact a dark, dingy, damp and mouldy place. It is poorly maintained and the staff are not helpful. A cleaner simply walked into my room and started to move stuff, when I moved she ran out. I told reception and instead of apologising she came to my room to argue with me. Very disappointed. Their ATM stole NGN2000 from my account and when I brought it to their attention they said they didn’t know how to retrieve my money. The air con was leaking from the light fixture, there was no hot water, the carpet was stained, the bathroom was a damp little box with NO ventilation. I made the reservation for two but I got 1 cup, 1 mug, 1 bottle of water. The breakfast comprises of dinner leftovers and burnt croissants. The pool is dirty and is not treated. When you call to request something from reception you have to call multiple times and often still go there to tell them. I wouldn’t recommend this hotel to my worst enemy. It’s pure GARBAGE!
Stayed 9 nights in Dec 2019
Verified

6/10 Okay

Simon

It does not look like a Mercure hotel

Really nothing exciting about this hotel. The bar and restaurant look terrible, the service is poor and very slow, most of the menu is not available. The gym is very small. It does not look like a Mercure at all I am afraid.
Stayed 3 nights in Nov 2019
Verified

8/10 Good

Opeyemi

Liked: Cleanliness, staff & service, room comfort

Good value, great location, clean/modern

Moorhouse is a nice hotel, in a quiet and very safe part of Ikoyi. I stayed for about 9 days. The room is relatively nice, good AC and modern bath facilities. Housekeeping was mostly good. The hallways are a bit shabby, could definitely use an upgrade in carpeting and lighting. The staff is nice, and hotel has a decent breakfast daily. The bar downstairs is also a good place to have a meeting or get work done. Overall, while some of their facilities could use upgrade/renovation, it was a good stay.
Stayed 8 nights in Oct 2019
Verified

6/10 Okay

Sparkle

Disliked: Cleanliness, property conditions & facilities
1. The receptionist gave us our key and casually told us to take the lift and locate our room no. We couldn't even see the lift . We kept moving around and located our room later. 2. We got to the room and the fridge wasnt working at all. The AC was also acting like a fan. I called the reception 5 different times to make thesame complain and was later told moved to another room. The other room was even smaller and tight. The toilet had urine and everywhere was dusty. I told them if the fridge and AC in the room could be repaired, we would prefer it. The fridge was repaired, the technician said the AC couldn't be repaired. The manager called us that there was another room but was in a smoking floor and i said i didnt mind. We waited and later decided to go to the reception, the man at the reception said the room was being worked on and he wasnt sure if it would be ready when we got back. Long and short, the room was never ready. We checked in around 2 and couldnt settle down in a particular room until 4.30 . 3. Their intercom was basically useless. If we wanted anything done, we had to go to the reception ourselves. We basically had to ask for everything from towels, to paste. They are really under staffed and sloppy 4. We asked our room to be cleaned when we went out and it wasn't done. I reminded them in the evening and the cleaner ONLY obviously laid the bed . I am disappointed in the hotel to say the least. Highest level of unprofessionalism ever experienced
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am absolutely delighted about this hotel. Everything is well thought out, the staffs are amazing and the property well-looked after. Impressive
Stayed 2 nights in Aug 2019
Verified

6/10 Okay

Paul

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Comfortable bed and friendly staff but needs work

Comfortable bed and staff are very helpful and friendly. Safe and reasonably clean but tired overall. Needs bathroom renovation and upgrade. Beds are very comfortable which was good and AC works well. WiFi is reasonable. Breakfast I felt needs work on staff front and food. The space is dark and not inviting. Needs freshen up.
Stayed 4 nights in Jul 2019
Verified

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

Needs Renovation

Must have been a nice hotel once upon a time! Positives - location, quiet neighborhood, good sized rooms and working WiFi. Negatives - terribly smelly and musty corridors (at least in the old wing), limited options for non African breakfast, Extremely limited and rather expensive menu options for any other meals. Service at the restaurant really needs improvement.
Stayed 3 nights in Jun 2019
Verified

8/10 Good

GodfreyKamai

Liked: Staff & service
I love the hotel environment especially the bar and restaurant services. The rooms were clean and spacious. They need to change or completely remove the rug in the corridors. Totally unnecessary and gives the place a musty smell. The central Air conditioning needs repairs as the cooling isn’t very great. Overall, courteous and professional staffs.
Stayed 3 nights in Apr 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor service quality

service quality is so poor. in ordering at restaurant, it takes huge time till bring (1 hours for beer, 2 hours for burger!) staffs at restaurant are not educated. poor attitude. I asked room make up, but they did not do. everything is forgotten. I recommend not to use this hotel if you don't want have an unpleasant experience.
Stayed 2 nights in Mar 2019
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay very much quiet area but close to many amenities staff were friendly and helpful, roomi was clean, will use this hotel again.
Stayed 2 nights in Feb 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Incubo

Per lavoro ho soggiornato in questo hotel diverse volte. Tutte le volte c’era qualche disservizio: al checkin ore di attesa per trovare prenotazione, stanza sporca o con poca manutenzione. Quest’ultima volta non c’era l’acqua calda, quindi doccia fredda tutto il soggiorno. Non andro’ in questo hotel di nuovo
Stayed 2 nights in Aug 2018
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Horrible staying

Old, small room. No hot water at all. I stayied at this hotel several times, but the last ones were terrible. I do not recommend it
Stayed 3 nights in Aug 2018
Verified

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Moorhouse

Nice hotel, central location
Stayed 6 nights in May 2018
Verified

8/10 Good

Martin

Liked: Cleanliness, staff & service, room comfort

Pleasant stay in a friendly colonial place

I stayed in the Moorhouse for a business trip in the area. The hotels provides value for money. The atmosphere is more colonial, good but needs some maintenance. The staff is friendly and helpful (although I had to ask twice for the remote control of the television). The breakfast buffet is ok, not excellent. The bar is OK. Dinner choice is fine and in general was ok (unfortunately one of the dinners likely has caused a diarrhea). The swimming pool and gym are fine and not crowdy.
Stayed 5 nights in Jan 2018
Verified

4/10 Poor

Anthony

Disliked: Property conditions & facilities

Had better expectaions but was disappointed.

The hotel location is fine but having moved here from fedral palace for logistics reasons and with both hotels costing about the same they are miles apart for everything else. I cannot fault the staff, they try but even then I reported a slow running sink in the bathroom and it was never fixed in the 2 days I spent here. I am a tea drinker and they left me the glorious amount of 1 teabag and 2 sachets of sugar and to top it off the kettle leaked. I could not even plug in the kettle without pulling the curtains slightly open due to the location of the socket. The breakfast was not very good, the first day we thought we were a bit late but even getting there much earlier the following day we concluded it is just very disappointing. I have now stayed in 3 hotels in lagos and this was the most disappointing. The car park is pretty small but they managed to cope, the hotel wasn't very full when we were there. The hotel is also pretty dated especially in the hallways etc with patches and stains on the ceiling. The rooms are however very clean, I would have left otherwise. Unfortunately I will not be going back, there are many better alternatives in lagos around the same location and price range.
Stayed 2 nights in Aug 2017
Verified

8/10 Good

SYEDFAZAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in Lagos

It's a really nice hotel. If you want peace and quiet and just want to relax this is a great hotel. They have a really nice swimming pool. Service was excellent. My only real complaint was that the room card would stop working at times and I would have to go get it reactivated at the lobby. I did this at least 5 times throughout my stay.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super

Nice Hotel
Verified

6/10 Okay

Verified traveller

Liked: Room comfort

Business stat

The room was comfortable but in need of renovation. TV didn't work neither did the shower heads. When I turned on the water the first day of my visit, muddy water came out. Had to keep it running for a minute or so for the water to clear up. The lobby is nice and I liked the bar. There was a mixup with the driver I requested to pick me up from the airport and they sent two drivers instead of one and tried to blame it on me. Staff needs training. Would stay at better hotels next time.
Verified

6/10 Okay

Kanu

Liked: Cleanliness

Visiting from London

needed a quite place to stay in he midst of hectic Lagos Island. and Moorehouse proved to be the place.
Verified

4/10 Poor

BrotherJ

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Highly Overrated - old glory

I had a two-day reservation but I couldn't take a second night..I had to rush out the first morning. Rooms have this strange musty smell. The AC blew pretty hard but did nit really cool. I was sweaty all night. Room was very dark and not really dirty but not really clean either. Very dusty. All the hallways had that strange heavy odor. The comforter on my bed had too much body fluid stain. It was disgusting. I can tell that this hotel must have been pretty good many many years ago but it has lost its glory. Poor management I assume. I will never stay there again, never ever.