8/10 Good
Marilee
Travelled with group
7 May 2025
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time at Coushatta with just a few hiccups that I feel could have been better handled. The good stuff: the hotel is very nice and clean. They keep the casino very well ventilated so the smoke smell is not bad at all. Hotel rooms were spacious and comfortable. Beds we nice. The showers were amazing as were the products they supply.
The not so good. The fire alarms malfunctioned at 4am! At first it was just sounding in the hallways which was bad enough, but then it came into the room and was horrifying! You can't even think straight with that loud, piercing noise! My friend in another room almost fell out of bed, which would have been terrible as it was his 75th birthday. By the time I finally made it out to the hallway it stopped. At 5:15 they go off again! I guess sleep was not on the agenda.
In the morning I stopped by the front desk just to ask if any compensation would be made to the hotel guests for the hassle. I was told they could not do anything about my room rate as I booked third party (will book directly next time!) but they would apply $50 food credit to my room. Shortly after my friend asked also and was told no, they were not going to do anything. I found that very rude and it was obvious that the manager had told them no way after I spoke to them. A little courtesy goes a long way!
The next day when checkout came I got my receipt and no food credit. I had to argue to get it. Front desk needs some better manners. They were the only bad part.
Marilee
Stayed 2 nights in May 2025