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Comfort Inn Lansing West

2.5 star property

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Photo gallery for Comfort Inn Lansing West

Lobby
Indoor pool
Lobby
Laundry room
Desk, iron/ironing board, free cots/infant beds, free WiFi

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
525 N Canal Road, Lansing, MI, 48917
  • Place, Horrocks Farm Market
    ‪3 min walk‬
  • Place, Lansing Mall
    ‪3 min drive‬
  • Place, Lansing Center
    ‪10 min drive‬
  • Airport, Lansing, MI (LAN-Capital Region Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(20 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(36 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Balcony

Desk, iron/ironing board, free cots/infant beds, free WiFi

Room, 2 Double Beds, Non Smoking, Balcony

9.6 out of 10
Exceptional
(5 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Room, 1 King Bed with Sofa bed, Non Smoking

Room, 1 King Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking (Accessible Bathtub)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 2 Double Beds, Accessible, Non Smoking (Accessible Bathtub)

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Accessible Bathtub)

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking (Accessible Bathtub)

8.0 out of 10
Very good
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Lobby
Quality Suites Lansing West
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
4.2 out of 5, Very good, 1,001 reviews
The price is €72
includes taxes & fees
12 Feb - 13 Feb
Quality Suites Lansing West

About this property

Comfort Inn Lansing West

Hotel with free parking, near Lansing Mall
Along with an indoor pool, this smoke-free hotel has a fitness center and a 24-hour business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and laundry facilities are onsite.
Comfort Inn Lansing West offers 104 accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Lansing hotel provides complimentary wireless Internet access. Cable television is provided. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Our customers tell us they can't get enough of the helpful staff at Comfort Inn Lansing West. During your stay, you're just a quick walk from Horrocks Farm Market. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include a 24-hour business center, 3 meeting rooms, and laundry facilities
  • Onsite recreation includes a gym
  • Guests have good things to say about the accommodations for the cleanliness and overall comfort
  • Just a 3-minute drive from Lansing Mall and 10 minutes from Michigan State Capitol
  • Dogs welcome for a fee (restrictions apply)
Comfort Inn Lansing West offers its guests an indoor pool and a fitness center. WiFi is free in public spaces. A 24-hour business center and 3 meeting rooms are available. Free breakfast is served daily. The business-friendly Comfort Inn Lansing West also features a vending machine, coffee/tea in a common area, and laundry facilities. Self parking is free.

This Lansing hotel is smoke free.

Guests are served free continental breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • HDTV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Comfort Inn Hotel Lansing
Comfort Inn Lansing
Comfort Inn Hotel
Comfort Inn Lansing
Comfort Inn Hotel Lansing

Comfort Inn Lansing West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 442 out of 1001 reviews
Rating 8 - Good. 328 out of 1001 reviews
Rating 6 - Okay. 126 out of 1001 reviews
Rating 4 - Poor. 54 out of 1001 reviews
Rating 2 - Terrible. 51 out of 1001 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Judith

Stayed 2 nights in Nov 2025

4/10 Poor

Gary

Disliked: Cleanliness, amenities, property conditions & facilities
Room and carpet very tore up window had a big crack in it , soon as I walked in , asked if they could replace it . Would not change a screen so I could open window up for air during the day ... When asked to have my room cleaned , said they would come but never did for weeks , pulling teeth to get service .. only when they felt like it . Horrible mgr . Except for Sam .. he was caring always polite , Breakfast area pretty good but running out of things constantly not ordered ahead in time , not replaced for weeks . Breakfast girl was very cordial very attentive if asked for anything
Stayed 1 night in Oct 2025

10/10 Excellent

Rose

Liked: Cleanliness, amenities, property conditions & facilities
The clerk was very courteous and the room was very clean and fresh smelling. Beds were comfortable. The breakfast was not real hot but it was still good and a good variety to choose from. Definitely would recommend to others
Stayed 1 night in Oct 2025

10/10 Excellent

Tristian

Liked: Cleanliness, amenities, property conditions & facilities
Great room and clean and great customer service and experience and
Stayed 2 nights in Oct 2025

10/10 Excellent

Aaron

Stayed 1 night in Oct 2025

6/10 Okay

Paul

Stayed 1 night in Oct 2025

2/10 Terrible

Jeffrey

Liked: Staff & service
Disliked: Cleanliness, amenities
The ratings on your site was 8.2 with over 1000 reviews. It is so bad it shouldn't even be in your listed properties. I would rate it 4. We went to another hotel and will be seeking a refund.
Stayed 1 night in Oct 2025

6/10 Okay

Michael

Business traveller
Liked: Staff & service
Stayed 3 nights in Oct 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and helpful desk staff
Stayed 1 night in Oct 2025

6/10 Okay

TIna

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The pool was the coldest we’ve ever been in. The grandkids swam for a bit and had blue lips. Our whole reason for the stay was to swim. We won’t be back.
Stayed 1 night in Aug 2025

10/10 Excellent

jeremiah

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Oct 2025

4/10 Poor

Jim

Travelled with family
Disliked: Property conditions & facilities, room comfort

Beware!!!!!

Room was not as advertised. Supposed to have two queens, but had two standards. Bed sagged to the middle, small, and uncomfortable. Presentation of building was depressing. Swimming pool was cold. Won’t ever stay here again.
Stayed 1 night in Oct 2025

10/10 Excellent

keith

Stayed 1 night in Oct 2025

8/10 Good

bumano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Brian

Liked: Staff & service, amenities
Very helpful staff. Facilities could be spruced up.
Stayed 2 nights in Oct 2025

10/10 Excellent

Rodney

Stayed 1 night in Sep 2025

4/10 Poor

Mark

Business traveller
Disliked: Cleanliness, property conditions & facilities
sketchy people sitting in the stairway on their phone
Stayed 1 night in Oct 2025

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
A really convenient and nice area of Lansing. This isn't a luxury hotel but for the price, it's a great stay. Would do it again
Stayed 2 nights in Oct 2025

2/10 Terrible

JANIECE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unsafe, dirty

They gave us keys to room that we're already occupied. With three women in our group, we walked out. We didn't feel safe staying in a hotel where they were giving out keys to occupied rooms.
Stayed 1 night in Oct 2025

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 3 nights in Sep 2025

10/10 Excellent

Paula

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Continental breakfast was great. Motel room was clean and comfortable.
Stayed 1 night in Jul 2025

6/10 Okay

Amber

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Could use some updating.
Stayed 1 night in Sep 2025

10/10 Excellent

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities
There are restaurants in the area and a farmer's market close by. The hotel is outdated but our room was clean and everything was in working order. The staff was friendly and greeted us right away. I would stay here again since its close to family that I was visiting
Stayed 1 night in Sep 2025

2/10 Terrible

Cara

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place smells like it flooded and they kept the carpet. It’s dingy and so many things were visibly rusted in our room. Not sure where the room is that is pictured, but it’s not like the room we were assigned. We weren’t able to cancel our 2nd night without a penalty fee (so we’d be out the money we paid for 2 nights PLUS a fee???) so we just stayed with family on night 2 and returned Sunday morning to “check out.” Please pay attention to reviews because it appears many of the positive ones are fake.
Tattered carpet
Rust??
That’s not up to code…
Why is everything so rusted?
Stayed 2 nights in Sep 2025

4/10 Poor

Tonya

Disliked: Cleanliness, staff & service, property conditions & facilities

Never Again

Must be a Franchise. DIRTY. We were only there 1 night and I never want to go back. The only reason I am not giving it one star is bc I believe the sheets were clean and the bathroom looked clean. The sofa was so stained up that I put bath towels on the cushion (bottom+back) We didn't use any ice...see pic. At Bkft the lady watching the dining room told my husband that his service dog has to go back to the room. I educated her on federal law, nicely and she was very accommodating afterwards but really? The ADA law was passed in the 80's. Last but not least, we had to switch rooms bc the toilet got clogged and the front desk told us that the housekeepers had gone home. We asked for a plunger and we could unclog it ourselves. After an hour it was decided to move us. It is very annoying to have to pack up your toiletries and other stuff just bc a hotel with over 50 rooms can't find one stupid plunger. Go buy one for Pete's sake!!!
Stayed 1 night in Aug 2025